We booked at very short notice not having decided where to go prior. On confirmation of the booking from Expedia, we also received a second e-mail from the hotel direct with information about parking and a map showing how to navigate around the town.
The welcome (Clemence) was great, pleasant and informative above and beyond the norm: we were informed about places to eat and things to do in and around the town. This was also the same for all the other people we encountered who worked in the hotel. The room we had booked was fine but a little small. We were shown to another room which was a better size. Both rooms were well laid out and clean.
The communal areas were homely and quirky. There was a large sun terrace available (with drink service) which we did not use staying in the bar on the ground floor.
The hotel was quiet which suited us very well but I can imagine that it gets busy in high season.