Dear Randy, Thank you for sharing your feedback. We apologize that the requested room type was unavailable, and we regret any frustration and inconvenience caused. We do everything possible to honor requests; however, depending on our occupancy, it is only sometimes possible. Further, we are sorry that the room had issues and that you were uncomfortable. Your remarks will be discussed and shared with the team so that we can take action. Our front desk is always available to help you. We are very grateful for your patience. We hope to have an opportunity to show you the enhanced stay we are committed to providing every guest.Sincerely,Hotel Management

Dear Tarcy, Thank you for reviewing our hotel. It is nice that you had a satisfactory stay, and we are sorry for not being perfect. We appreciate you pointing out specific items you loved and areas where we can improve. Your remarks on the cleanliness and updating are noted and shared with our housekeeping team for improvement. We are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Our front desk team is always available to help you. Please stay with us again so we can provide you with a more satisfying experience. Sincerely,Hotel Management

Dear Jade, Thank you for being our guest. We pride ourselves on providing an exceptional stay for our guests, and it means the world to us when we succeed. Knowing when our guests can enjoy everything about our hotel is always excellent. Our team is devoted to ensuring each guest feels at home and wants to return, and we appreciate your remarks for the staff. However, we are sorry for the discomfort with the water pressure, and we will get it checked by the person concerned. We hope to see you again at Extended Stay America.Sincerely,Hotel Management

Dear Elise, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us to host another occasion and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Joseph, Thank you for sharing your feedback with us. We appreciate your input regarding the need for updates in our rooms, especially the bathrooms. Your comments are valuable as we continually strive to improve our accommodations. We will consider your feedback as we plan future updates to ensure our guests have a more comfortable and enjoyable stay. We hope to have the opportunity to welcome you back and provide you with an improved experience in the future. Thank you for choosing us for your stay.Sincerely,Hotel Management

Dear Ana, Thank you for being a valued guest and posting your comments. We are sorry your room did not have the amenities you desired or needed. Being an extended-stay property focused on guests staying seven or more nights, we offer amenities such as a fully equipped kitchen, complimentary grab-and-go breakfast, and a comfortable in-suite environment to make you feel at home. We typically keep most kitchenette items at the front desk, which should have been informed to you. We apologize for any lack of communication. We do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We would love the opportunity to host you again on your next visit to the area. Sincerely,Hotel Management

Dear DAUDA, Thank you for reviewing your experience with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Sincerely,Hotel Management

Dear Chastity, Thank you for staying with us during your recent trip to the city. We are delighted you had an enjoyable and comfortable stay at the location, which has a pet-friendly atmosphere, and found the staff polite and attentive. Please revisit, and we look forward to serving you again.Sincerely,Hotel Management

Dear Chastity, Thank you for sharing your remarks about your recent visit to our hotel, Extended Stay America. It gives us real joy to know guests like the amenities provided, and in your case, having a clean and comfortable room was great. Your words for the staff are a joy to read, and we will share them with the entire team. We hope to be your hotel of choice whenever you visit the city.Sincerely,Hotel Management

Dear Dhruvi, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Hugo, Thank you for sharing your feedback with us. We apologize for any cleanliness issues you encountered during your stay. Maintaining a clean and comfortable environment for our guests is of utmost importance to us, and we take your comments seriously. Rest assured, we will address this matter promptly with our housekeeping team to ensure that our standards are consistently met. Your satisfaction is our priority, and we hope to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management

Dear Deborah, Thank you so much for your outstanding review. We are glad that everything went well during your stay and that the kitchenette and our staff services made for a memorable experience. Thank you for choosing Extended Stay America, and we hope to have the opportunity to welcome you back any time you are in the area.Sincerely,Hotel Management

Dear Chastity, Thank you for your feedback. We are very glad you had a great experience at our hotel. We love what we do, but recognition for a well-done job is always excellent! We will share your compliments with our staff, and we hope to have the honor of hosting you again soon here at Extended Stay America.Sincerely, Hotel Management

Dear Paul, Thank you for choosing us for your recent stay. Please accept our apologies for not meeting your expectations with our accommodations. We strive to keep our property clean and fresh, but we understand you were looking for a more modern experience. We will gladly share your valuable feedback appropriately for our future plans. We hope you will revisit, as we would welcome another opportunity to show you why we are a great choice when visiting the area and to provide you with the exceptional stay you deserve.Sincerely, Hotel Management

Dear Bryan, Thank you for choosing Extended Stay America for your visit. We are glad you were pleased with your overall stay. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management

Dear Yayaya, We are incredibly pleased you enjoyed your stay at Extended Stay America, and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to be your first choice every time you visit here.Sincerely, Hotel Management

Dear Antonio, We appreciate you taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced during check-in due to the long wait. Please know that this is not the standard of service we strive to provide. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. We hope you'll give us another opportunity to serve you in the future.Sincerely, Hotel Management

Dear Thomas, Thank you for connecting with us about your time at our hotel. It is excellent to know you were pleased with most of your visit. However, we regret that your stay was anything other than perfect. We value hearing from our guests as this lets us know where to focus our attention to improve our guest experience. We hope to welcome you again whenever your travels bring you to the area.Sincerely,Hotel Management

Dear Odiles, We are glad you chose to stay at our hotel. It is nice you had a pleasant time. We appreciate your observations, both the positive recognition and the comments concerning opportunities for improvement. We are committed to keeping our accommodations clean and well-maintained as we make notes for future plans. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll return to stay with us again! Sincerely,Hotel Management

Dear Michelle, Thank you for selecting us. We regret we did not meet all your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Our team is looking at the faulty area and will fix it. Our priority is to serve our guests with excellent service; anything lacking in this is taken very seriously. Please allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management

Dear Thomas, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

Dear Jennifer, We're grateful for your feedback following your stay. Our team is genuinely sorry for the extended wait you experienced during check-in. We understand the importance of a smooth arrival process and are committed to making improvements. Rest assured, we're taking steps to address this issue promptly. Your insights are invaluable as we strive to enhance our service. On your next stay, we are confident you will have the seamless arrival experience you deserve. We hope to welcome you back for a more enjoyable stay.Sincerely,Hotel Management

Dear William, We appreciate you taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced during check-in due to the long wait. Please know that this is not the standard of service we strive to provide. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. We hope you'll give us another opportunity to serve you.Sincerely,Hotel Management

Dear Arlene, Thank you for the detailed evaluation. We apologize for anything other than a completely satisfying stay and appreciate the feedback. Your honest comments will be shared with our team, and we will use them for future improvements. We hope you will give us another opportunity on your next visit.Sincerely,Hotel Management

Dear Paul, Thank you for choosing us and sharing your valuable feedback. We're delighted to hear about your positive experience at Extended Stay America! It's wonderful to know that you found the room clean, the bed comfortable, and the staff friendly. We appreciate your feedback, and it would be our pleasure to welcome you back for another enjoyable stay. Sincerely,Hotel Management

Dear Sonia, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management