3 outdoor pools, pool umbrellas, pool loungers

Reviews of Melia Costa Del Sol

4 out of 5
Melia Costa Del Sol
Paseo Maritimo 11- Playa De Bajondillo, Torremolinos, Malaga

Reviews

8.8

Excellent

Rating 10 - Excellent. 513 out of 1003 reviews" "
Rating 8 - Good. 352 out of 1003 reviews" "
Rating 6 - Okay. 94 out of 1003 reviews" "
Rating 4 - Poor. 28 out of 1003 reviews" "
Rating 2 - Terrible. 16 out of 1003 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Denise

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel, rooms and facilities excellent. Since my last visit they have upgraded many areas and equipment. Loved it before, but even better now. If i have a moan, it wokld be the rooftop pool not heated. On my first visit 4 years ago it was heated, but subsequent visits no. A shame.
Stayed 5 nights in Mar 2024
Response from Carmen González Guest Experience on 23 Mar 2024
Dear Denise,We are grateful for the time you took to review your recent stay.We are thrilled to hear that you found our rooms and facilities to be excellent and that the enhancements since your last visit have added to your enjoyment. As for the temperature of our rooftop pool, while it is a beloved feature, we maintain it without heating to provide a refreshing experience during our warmer months. Nonetheless, your feedback is greatly appreciated and provides us with insight into our guests' preferences.All of the team hope that we may be able to see you again in the future. Kindest regards,Carmen GonzálezGuest Experience

10/10 Excellent

Mansel Philip

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Brilluant stay and hotel
Stayed 4 nights in Mar 2024
Response from Carmen González Guest Experience on 18 Mar 2024
Dear Mansel Philip, Thank you for taking the time to share your experience with us.It's wonderful to hear that the cleanliness of your room met your standards, and we're thrilled that you appreciated our hotel's condition. Your recognition of the room amenities reflects our commitment to providing a comfortable and enjoyable experience for our guests. We take pride in ensuring that the contemporary design, parquet flooring, and the full opening terrace doors contribute to a stay that is as relaxing as it is memorable.It would be a pleasure to welcome you again. Best regards,Carmen GonzálezGuest Experience

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, amenities
Amazing
Stayed 1 night in Feb 2024
Response from Gloria Arenaza - Guest Experience Manager on 18 Feb 2024
Dear Thomas,Thank you for your magnificent feedback!We hope to see you soon.Kind regards,

10/10 Excellent

alison Jayne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb staff, great location, good entertainment, wide range breakfast selection
Stayed 4 nights in Feb 2024
Response from Gloria Arenaza Guest Experience Manager on 15 Feb 2024
Dear Alison Jayne,Thank you for sharing your review.We are delighted to hear that our team made a superb impression and that you found the location to be advantageous for your stay.It is also gratifying to know that our range of entertainment met with your approval. We take great pride in our breakfast selection, aiming to provide a wide variety to cater to all our guests' tastes.We look forward to welcoming you back on a future visit.Kind regards,Gloria ArenazaGuest Experience Manager

6/10 Okay

Rubén

Liked: Cleanliness
Bad internet
Stayed 2 nights in Feb 2024
Response from Gloria Arenaza Guest Experience Manager on 15 Feb 2024
Dear Rubén,Thank you for taking the time to provide your feedback.Regarding the connectivity concerns you mentioned, while we endeavor to offer reliable internet services, we acknowledge the inconvenience a disrupted connection might cause. We continuously strive to improve our services, and your feedback will be taken into consideration for future enhancements.Nevertheless, we have checked with our technicians and we have been able to confirm that is working properly within the hotel facilities. Sometimes, it could be just a punctual issue with the guest's device and as soon as we are aware of this, we are happy to assist you. Looking forward to welcoming you back. Best regards,Gloria ArenazaGuest Experience Manager

10/10 Excellent

Steven

Liked: Cleanliness, staff & service
Response from Gloria Arenaza - Guest Experience Manager on 16 Feb 2024
Dear Steven,Thank you so much for such a good rating!We look forward to welcoming you back soon.Best regards,

8/10 Good

jacqueline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Gloria Arenaza - Guest Experience Manager on 9 Jan 2024
Dear jacqueline,Thank you for your positive review!We hope to see you soon.Best regards,

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall everything and near the beach
Stayed 8 nights in Dec 2023
Response from Carmen González Guest Experience on 5 Jan 2024
Dear Carmen,Please accept our thanks for your kind review regarding your stay.It is delightful to hear that you enjoyed your stay and appreciated our proximity to the beach.We hope to have the occasion to welcome you back. Kind regards,Carmen GonzálezGuest Experience

8/10 Good

Margaret

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property was very clean, foyer and level nicely decorated and presented, room dated bathroom and bedroom could do with being refurbished. The level was not manned on a regular basis, tv in bedroom did not work no signal reported this to staff on numerous occassions. Food at lunch time in main menu always cold not a great variety to choose from either. The snacks on the level very basic not much to choose from. Entertainment very good, staff at main reception, bar and food staff very pleasant and helpful, found one member off staff on the level very unhelpful quite dismissive and could not get away from you quick enough. This is the third Melia hotel i have stayed in and would have to say it does not compare to the others.
Stayed 4 nights in Dec 2023
Response from Gloria Arenaza Guest Experience on 4 Jan 2024
Dear Margaret,First of all, thank you for taking your time to evaluate Meliá Costa del Sol services. We appreciate very much that you have shared your honest feedback with us regarding some aspects of your stay.We are sorry to read that we have not been able to achieve our main purpose with you, which is our guests’ complete satisfaction, since we always do our greatest effort to be successful in accomplishing our commitment.It really surprises us your opinion about our staff, as we ensure our training process is effective and that our employees are fully qualified to work in a 4-star Hotel like ours. Actually, our Team is one of our top rated items in our hotel and most of our valued guests appreciate our daily hard work. I can assure you that our The Level Team is always willing to help our guests with any matter and we are sorry to read that we have not been able to find an adequate solution this time.We hope to have the opportunity to welcome you back wishing we can change your current opinion. Kind regards,Gloria ArenazaGuest Experience

10/10 Excellent

Sharon

Torremolinos
the hotel, room and all restaurants were excellent. The location and view from my room could not have been better. i will be back with my husband.
Stayed 2 nights in Dec 2023
Response from Carmen González Guest Experience on 10 Dec 2023
Dear Sharon,Thank you for sharing your opinion of your stay with us.We're delighted to hear that our hotel's room and dining options exceeded your expectations and that the views from your room significantly enhanced your experience. It's always our goal to provide an exceptional stay for our guests, and we're thrilled that our strategic location on the Costa del Sol contributed positively to your visit.We hope to see you again soon.Kind regards,Carmen González Guest Experience

8/10 Good

Mica, Worcestershire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Decent hotel however we came for a spa break. The spa is only open Wednesday-Sunday which we didn’t know. Also it closes at 2pm until 4pm. You are unable to use the spa facilities for the whole day which when you go out of season would have been nice considering the outside pools are not heated. Breakfast had plenty of choice. Dinner time was disappointing as was also a buffet and the food quality was not great. We ate out for dinner. Bar was nice however it was very cold throughout the days and nights with heating only going on one night in the bar. Staff however were lovely and room was good. Would look at staying somewhere else next time due to some of these reasons.
Response from Carmen González Guest Experience on 10 Dec 2023
Dear Madam,We are grateful for the time you took to review your recent stay.We are delighted to hear that our breakfast selection met your expectations and that our staff made a positive impression. Our team strives to provide a welcoming atmosphere, and it's rewarding to know that their efforts resonated with you. Additionally, we appreciate your kind words about the room's cleanliness and overall condition. Regarding the spa hours, we offer a tailored experience designed to provide both relaxation and exclusivity, aligning with our guest's preferences for tranquility. While we regret if this schedule did not perfectly align with your visit, we assure you that we aim to provide clear communication about our facilities' availability. We also understand that dining experiences are a significant aspect of any stay, and while many guests enjoy our dinner buffet, we're sorry to hear that it did not live up to your expectations. Your comments are invaluable as we continuously seek to enhance our culinary offerings. The ambiance in our bar area is intended to be comfortable for all guests, and your observations regarding the temperature have been noted. We are always attentive to our guests' comfort and will certainly review our heating protocols.All of the team hope that we may be able to see you again in the future. Kindest regards,Carmen GonzálezGuest Experience

6/10 Okay

Timothy, Riga

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
I just wanted to sleep in. But starting from 7, there was noise from outside and then shortly after, the sounds of housekeeping inside.
Stayed 1 night in Dec 2023
Response from Gloria Arenaza Guest Experience on 9 Dec 2023
Dear Timothy, Thank you for taking the time to share your feedback.We are sorry to read that the situation you mention could have affected your rest, since the wellbeing of our guests is of top priority for us.Please know that while our rooms are equipped with double-glazing to minimize external sounds, we aim to ensure all our guests experience a peaceful stay, and your remarks are valuable in this endeavor.We hope that we can welcome you in the future so we can change your current perception.Best regards,Gloria ArenazaGuest Experience

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was as described!
Stayed 10 nights in Nov 2023
Response from Carmen González Guest Experience on 26 Nov 2023
Estimado Brian,Nos alegra saber que ha podido disfrutar de su estancia con nosotros. Siempre hacemos el máximo esfuerzo por dar a nuestros clientes el mejor servicio. Nos alegra que así lo haya valorado. Su satisfacción es nuestra mayor recompensa.Será muy grato volver a tener la oportunidad de darle la bienvenida. Saludos cordiales,Carmen GonzálezGuest Experience

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this property as I was traveling alone for the first time and thought it would well located for shops etc. I can say I was not disappointed the hotel was fabulous, location could not have been better and as a lone traveller I felt totally safe and welcomed.
Stayed 2 nights in Nov 2023
Response from Gloria Arenaza Guest Experience on 24 Nov 2023
Dear Jane,Thank you for taking the time to review your stay.We are delighted that you found the ambiance of our hotel to be welcoming and that our proximity to local shops added value to your stay. Our team strives to maintain high standards of cleanliness and service, so it is rewarding to know that these aspects met your expectations.We also take pride in offering well-appointed amenities to enhance our guests' experiences, and it is gratifying to learn that you were satisfied with these offerings.Should your travels bring you back to the Costa del Sol, we would be honored to welcome you once again.Kind regards,Gloria ArenazaGuest Experience

8/10 Good

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel clean , walkable location .
Stayed 3 nights in Nov 2023
Response from Gloria Arenaza Guest Experience on 24 Nov 2023
Dear Judy,Thank you for sharing this lovely review.We are pleased that we were able to meet your expectations with our high standards and strategic location.We look forward to welcoming you back.Best wishes,Gloria ArenazaGuest Experience

10/10 Excellent

Eleanor

Stayed 4 nights in Nov 2023
Response from Gloria Arenaza - Guest Experience on 21 Nov 2023
Dear Eleanor,Thank you for your positive review!We hope to see you soon.Best regards,

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023
Response from Gloria Arenaza - Guest Experience on 21 Nov 2023
Dear Caroline,Thank you for choosing our Meliá Costa del Sol, to spend your recent holidays in Torremolinos and for posting such a positive feedback.We are already waiting for your next visit.Kind regards,

6/10 Okay

Asem, Amman

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Hotel provides bear minimum for guests room has no amenities and no toiletries at all and all they offer is bed and bath and hand towels
Stayed 2 nights in Nov 2023
Response from Gloria Arenaza - Guest Experience on 11 Nov 2023
Dear Asem,Thank you for your honest opinion about your recent stay with us.Regarding your concerns, please be informed that all room amenities are on request, as you can read on the badge hanging from the magnifying mirror.For a next stay, please do not hesitate to contact our Guest Experience and Reception Team by dialing #700 and/or #9 from your room and our Team will always be happy to assist you and provide you with anything else you may need.We remain at your disposal should you require any further assistance.Best regards,

4/10 Poor

Fredrik

Travelled with family
Disliked: Property conditions & facilities, room comfort
Disappointment in many ways
Nice lobby, but that was it. Rest of the hotel hopelessely needs renovation. Really bad sound/noise from street and hallway. Restaurant is crowded and with very little variation. Not even water is complimentary for fullboard. No vegan/vegetarian proteins made available. Pool area is situated inbetween the two hotel buildings, meaning the sun will set early afternoon. Pool water not heated, thus ice cold. No other activities available to kids. As an Amex Platinum I was upgraded to Gold member. However this was never noted during stay in any way. Gold members are not allowed in the lounge area, this is connected to room type. Overall a disappointment in many ways.
Stayed 5 nights in Oct 2023
Response from Gloria Arenaza - Guest Experience on 7 Nov 2023
Dear Fredrik,Thank you for your honest review.First of all, we would like to offer you our sincerest apologies for not having totally fulfilled your expectations.Unfortunately, there is no constancy in our records of any incident during your stay with us. We regret not having the opportunity to amend these issues at the time, in order to change your perception.With reference to your comments about the access to The Level lounge, this is exclusive for Meliá Rewards Platinum members. As you state, you are currently a Gold member, we invite you to visit our website and/or APP where you can access your details, check your points and find the benefits that correspond to your membership level. We also encourage you to continue earning points per stay, so that you can access higher loyalty levels such as Platinum and thus obtain greater benefits.I would dearly hope to have the pleasure of welcoming you again.Best regards,

8/10 Good

Golbarg

Disliked: Cleanliness
Stayed 2 nights in Oct 2023
Response from Gloria Arenaza - Guest Experience on 4 Nov 2023
Dear Golbarg,Thank you for your positive review!We look forward to seeing you soon.Kind regards,

10/10 Excellent

Sami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness, staff, location,facilities
Stayed 3 nights in Sep 2023
Response from Your tay at Meliá Costa del Sol on 25 Oct 2023
Dear Sami, Thank you for sharing with us your positive review. We hope to welcome you back soon!Regards,Your tay at Meliá Costa del Sol

8/10 Good

Ihor, North Vancouver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very good, quiet, nice. Breakfast food choices - excellent!!! Thank you! No English channels on TV, needed to request tuning up the system to at least BBC news given fresh fact of the Gasa-Israel war... No other English channel whatsoever. And nothing was done until guest manager involvement... I saw many other British tourists around - same complaint. Magnetic entry cards are weak and we needed to return back to front desk for 6 times during 5 days stay; obviously there is a problem with those.
Stayed 5 nights in Oct 2023
Response from Gloria Arenaza Guest Experience on 12 Oct 2023
Dear Ihor, First of all, we would like to thank you very much for staying at our Meliá Costa del Sol and writing a review afterwards.We are pleased to know that your recent stay with us was a good experience and we are happy that you were able to make the most of our tasty breakfast, which we hope was an ideal way to help start your day. Moreover, we are delighted that our location was ideal for you and thank you for your kind mention of our team. Our aim is to provide a memorable experience for our guests, and we are glad that we met your expectations in these aspects.On the other hand, I appreciate that you gave us the opportunity to bring these issues to our attention whilst with us, since it is only through listening to our guests that we are able to improve their experiences. Please accept again our apologies for any inconvenience you may have encountered with the English channels on TV and the magnetic entry cards. We understand the importance of providing a variety of TV channels for our international guests and will work on enhancing our offerings. As for the magnetic entry cards, we will investigate the issue and ensure that it is resolved for future guests.I really hope that we will have the opportunity to welcoming you back again - it would be a great pleasure for us.Warmest regards,Gloria ArenazaGuest Experience

10/10 Excellent

Assaad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from Gloria Arenaza - Guest Experience on 12 Oct 2023
Dear Assaad,Thank you for your positive review!We hope to see you soon.Warmest regards,

10/10 Excellent

Irina Maria

Stayed 8 nights in Sep 2023
Response from Gloria Arenaza - Guest Experience on 12 Oct 2023
Dear Irina Maria,Thank you for your score!We hope to see you soon.Kind regards,

10/10 Excellent

Sharon

Travelled with family
The staff are really helpful and friendly. Hotel in excellent location to shops and restaurants and opposite the beach.Great entertainment in the evenings. Will definitely return
Stayed 10 nights in Sep 2023
Response from Gloria Arenaza Guest Experience on 2 Oct 2023
Dear Sharon, Thank you for taking the time to share your review with us.We are delighted to hear that our staff made a positive impression on you with their helpfulness and friendliness. Our prime location is indeed one of our hotel's highlights, providing easy access to the beach, shops, and restaurants. It is great to know that you enjoyed the evening entertainment as well.We truly appreciate your kind words and are thrilled that you are considering a return visit. Our team is always striving to create memorable experiences for our guests, and we look forward to welcoming you back in the future.Best regards,Gloria ArenazaGuest Experience

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room with a view!
The hotel is right on the beach. Staff are friendly and welcoming! Steps to up town are next to the property but be prepared for a work out! Very few amenities in room! To ask for a cork screw - 8€!!! Ouch! Otherwise a pleasant stay!
Stayed 1 night in Sep 2023
Response from Gloria Arenaza Guest Experience on 24 Sept 2023
Dear Allan,Thank you very much for choosing Meliá Costa del Sol on occasion of your trip to beautiful Torremolinos and sharing your opinion with us afterwards.We are thrilled to hear that you had an excellent stay under our care. We always do our best to make your stay with us a memorable one, so it is delightful to read that our exceptional beachfront location was to your fullest satisfaction. Our proximity to the town and the beautiful views of the Mediterranean are indeed some of our top features.It is heartwarming to know that our dedicated team made you feel like home and went above and beyond to ensure your happiness. We take great pride in providing an exceptional and outstanding service and we are proud to know that we could achieve our main purpose with you.Regarding the amenities in room, please be informed that all of them are upon request, as you can read in the poster hanging from the magnifying mirror in the bathroom and our Team is always happy to assist our guests as soon as they ask for something. With reference to cork screw, I would like to kindly inform you that the Room Service fee is 8, as you state in your comment, regardless the service requested.It would be fantastic having the opportunity to welcome you back to our hotel to provide you another pleasant stay with us.Best regards,Gloria ArenazaGuest Experience

4/10 Poor

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over-priced
Frequency stuck waiting for lifts. Ten mins from room in one block to next. Felt that sectioning off the best seats on terrace was an ugly money-grab. Left a bad taste.
Stayed 4 nights in Aug 2023
Response from Gloria Arenaza - Guest Experience on 20 Sept 2023
Dear Simon,Thank you for your feedback. We are sorry to read that we have not been able to achieve our main goal with you, which is our guests' complete satisfaction.Regarding the sunbeds, please be informed that our terraces have 360º views, overlooking the sea and the town, and there are just a few of them with charge at the front. We are sorry that it did meet your expectations.As for the lifts, we acknowledge that during peak times there might be some waiting time.We hope to have the chance of welcoming you back in the future and change your current perception.Best regards,

8/10 Good

CARLOS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and the hotel are perfect for your summer vacation. This is my third time in this hotel and no regrets because is one of the best around the Costa del Sol of Spain.
Stayed 8 nights in Aug 2023
Response from Carmen González Guest Experience on 28 Aug 2023
Dear Carlos,Thank you for this kind review.We are glad that you had a pleasant stay with us and appreciated our strategic location. We look forward to seeing you again.Kind regards,Carmen GonzálezGuest Experience

10/10 Excellent

Tomas, Cairo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location on the beach and walkable to restaurants and city center
Stayed 4 nights in Aug 2023
Response from Carmen González Guest Experience on 22 Aug 2023
Dear Tomas,Thank you for this positive feedback.We are thrilled to hear that you appreciated our prime beachfront location, making it easy for you to explore nearby restaurants and the city center. Our team takes pride in providing top-notch service and maintaining a clean and comfortable environment for our guests.Once again, thank you for your kind words and we hope to have the pleasure of welcoming you back in the future.We hope to welcome you back soon.Best wishes,Carmen GonzálezGuest Experience

10/10 Excellent

Carina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2023
Response from Gloria Arenaza - Guest Experience on 16 Aug 2023
Dear Carina,Thank you so much for such a positive rating!We hope to welcome you back soon.Best regards,

8/10 Good

Derek

Stayed 5 nights in Aug 2023
Response from Gloria Arenaza - Guest Experience on 20 Sept 2023
Dear Derek,Thank you for your positive rating!We hope to see you soon.Best regards,

10/10 Excellent

Spiros

Liked: Cleanliness, staff & service, property conditions & facilities
The property was great from start to finish. All staff made sure that you had a good time and were tended to. A truly hospitable experience.
Stayed 6 nights in Jul 2023
Response from Gloria Arenaza Guest Experience on 26 Jul 2023
Dear Spiros,Thank you for positively reviewing your experience.We are thrilled to hear that you had a great stay from start to finish and found our staff to be attentive and hospitable. It is our top priority to ensure that our guests have a memorable experience, and we are glad that we could achieve that for you.Your kind words regarding our room cleanliness, hotel condition, and service are greatly appreciated. We take pride in maintaining a high standard of cleanliness and providing exceptional service to all our guests.We would love to welcome you back in the future. Best wishes,Gloria ArenazaGuest Experience

10/10 Excellent

Clovis

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place. Beach front, pools, bar and restaurants. Nice staff. What more one can wish? Perfect cleanliness. Old fashion and modern at the same time.
Stayed 7 nights in Jul 2023
Response from Carmen González Guest Experience on 22 Jul 2023
Dear Clovis,Thank you for this positive review of your stay with us.We are delighted to hear that you enjoyed our beachfront location, pools, bar, and restaurants. Our team takes great pride in providing excellent service, and your kind words are truly appreciated. It's also great to know that you found our hotel to be a perfect blend of old-fashioned charm and modern design, as well as the cleanliness to be top-notch.We look forward to the pleasure of welcoming you back again in the future. Many thanks,Carmen GonzálezGuest Experience

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel
Stayed 7 nights in Jul 2023
Response from Carmen González Guest Experience on 14 Jul 2023
Dear Steven,Thank you for this kind review.We are pleased that we were able to meet your expectations.We look forward to welcoming you back. Best wishes,Carmen GonzálezGuest Experience

2/10 Terrible

Mr Farrokh

I was food poisoned with fever, while I ate and drank in the hotel.
Stayed 5 nights in Jul 2023
Response from Gloria Arenaza - Guest Experience on 15 Jul 2023
Dear Farrokh,We feel very sorry to read about the issue you bring to our attention. As a services oriented company, we have the obligation to provide safe and sanitary accommodations to our guests and we can assure you that we do our greatest effort to be successful in accomplishing our commitment. I guarantee that all our logs, lab reports and procedures comply within the highest HACCP standards approved by the Spanish and European law. We therefore are confident that the alleged sickness was not related to Hotel matters.Furthermore, after having thoroughly examined our registers, we have found no record whatsoever of the alleged sickness you mention, not even of any other discomfort throughout your whole stay. We would also like to add that during that period of time, the Hotel was almost fully booked, reaching occupancies almost 1000 guests in-house and this is the only report received in regards on this matter. I remain at your disposal should you require any further assistance.Best regards,

10/10 Excellent

Doris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff went out of their way to help. Beach just a few yards away and was very clean. The breakfast was unbelievable, so much to choose from and well organized. The only downside which was not too important was the fact there was no complimentary tissues in room and no slippers or bathrobes which one would expect from a 4 star hotel. Good location and quiet.
Stayed 5 nights in Jun 2023
Response from Carmen González Guest Experience on 6 Jul 2023
Dear Doris,Thank you for this feedback on your recent stay.We are delighted to hear that our staff went above and beyond to assist you during your stay. It's wonderful to know that you appreciated our clean beach and convenient location. We are also glad that you enjoyed our extensive breakfast buffet and found it well-organized.We appreciate your feedback regarding the absence of complimentary tissues, slippers, and bathrobes in the room. Please note that we do provide bathrobes and slippers in our rooms but this amenities are on request from the customer.We apologize for any inconvenience this may have caused and will take your comments into consideration for future improvements.All of the team hope that we may be able to see you again in the future. Kindest regards,Carmen GonzálezGuest Experience

8/10 Good

Shubinder

Stayed 4 nights in Jun 2023
Response from Gloria Arenaza - Guest Experience on 2 Aug 2023
Dear Shubinder,Thank you for your positive rating!We hope to see you soon.Best regards,

10/10 Excellent

Tamsin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Gloria Arenaza - Guest Experience on 15 Jul 2023
Dear Tamsin,Thank you for your positive rating!We hope to see you soon.Best regards,

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it!!
Stayed 2 nights in Jun 2023
Response from Carmen González Guest Experience on 2 Jul 2023
Dear Simon,Thank you for this high rating.We are pleased that we were able to meet your expectations.The whole team hope we have the pleasure of seeing you again on another occasion. Kind regards,Carmen GonzálezGuest Experience

6/10 Okay

Sharon

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not easily accessible to anything from our room …
We were placed in the ‘second’ hotel on the site which was a long walk from the car as the direct access doors were locked which meant walking all the way round …also you had to get 2 separate lifts to access the rooftop pool as there was no chance of getting a lounger at the main pool due to every lounger being ‘reserved ‘ by 0900 every day. Keycard to room failed every day for the 3 days we were there which meant another long walk back to reception to get the key card re activated …. For the price we paid I feel this was not value for money and I have stayed to many much better Melia’s.
Stayed 3 nights in Jun 2023
Response from Gloria Arenaza Guest Experience on 1 Jul 2023
Dear Sharon,First of all, thank you for choosing our Meliá Costa del Sol as the destination to spend your recent holidays in Torremolinos.With reference to your comments, I would like to kindly inform you that our Hotel consists of two main buildings where our different services are located. We are sorry to read that you did not like the facilities distribution. Regarding the pool loungers, we have two pool areas available for all our guests and, as you state, we also recommend to make use of our Sky & Sea Rooftop pool and terrace, which is an exclusive area for guests aged over 16 and offers additional sunbeds and a more tranquil atmosphere.We regret to know about your dissatisfaction and that we could not live up to your expectations. You can rest assured that we have taken note of your particular observations as your opinion is the best source of information for us in order to adapt to your preferences.All of the team hope that we may be able to see you again in the future.Kind regards,Gloria ArenazaGuest Experience

10/10 Excellent

James

Stayed 7 nights in Jun 2023
Response from Gloria Arenaza - Guest Experience on 2 Aug 2023
Dear James,Thank you for your score!We hope to see you soon.Kind regards,

10/10 Excellent

Daniel

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great property on the water!
Stayed 5 nights in May 2023
Response from Carmen González Guest Experience on 9 Jun 2023
Dear Daniel,Thank you for this positive feedback.We are pleased that we were able to meet your expectations.We look forward to seeing you again in the future.Best regards,Carmen GonzálezGuest Experience

10/10 Excellent

Adele

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the pool and bar on the roof top, service was excellent. Comfortable lounge chairs and kept very clean and tidy. The buffet breakfast that is included was excellent too. We loved hotel Melia; the background music was so relaxing and the lovely aroma in the hotel was so pleasant.
Stayed 4 nights in May 2023
Response from Gloria Arenaza, Guest Experience Department on 25 May 2023
Dear Adele,Thank you for taking the time to let us know your opinion of your recent stay. We are thrilled to hear that you loved our rooftop pool and bar, and that you found our service to be excellent. It's also great to know that you appreciated the comfortable lounge chairs and the cleanliness of the area. Likewise, we are delighted that you enjoyed our buffet breakfast and found the ambiance of our hotel to be relaxing, with soothing background music and a pleasant aroma. Your kind words mean a lot to us and we are glad that we could make your stay memorable.It would be a pleasure to welcome you back.Best wishes,Gloria Arenaza, Guest Experience Department

8/10 Good

Imad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Food is very poor
Stayed 3 nights in May 2023
Response from Carmen González, Guest Experience Department on 23 May 2023
Dear Imad,Thank you for taking the time to share your feedback.We are delighted to hear that you found our hotel's cleanliness and condition to be exceptional. Our dedicated housekeeping team works hard to ensure that our guests have a comfortable and enjoyable stay. However, we are sorry to hear that you were not satisfied with the food during your stay. We take pride in offering a wide variety of Mediterranean and international dishes at our buffet restaurant, as well as local cuisine at our beach restaurant. We appreciate your feedback and will take it into consideration to for the future.We do hope to welcome you back for an improved experience. Best wishes,Carmen González, Guest Experience Department

8/10 Good

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Apr 2023
Response from Gloria Arenaza - Guest Experience on 28 May 2023
Dear christopher,Thank you for your positive review!We hope to see you soon.Warmest regards,

10/10 Excellent

Sylvia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in nice location. Very clean and friendly staff
Stayed 4 nights in Apr 2023
Response from Carmen González, Guest Experience Department on 23 Apr 2023
Dear Sylvia,Thank you for such a positive review of your stay.It is rewarding to know that you appreciated our location and the high standards which we work to uphold.We appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Your positive feedback inspires us to continue with our efforts.We look forward to welcoming you back in the future.Kind regards,Carmen González, Guest Experience Department

10/10 Excellent

Manuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of dinning options close by. Located in front of the beach with spectacular views.
Stayed 1 night in Apr 2023
Response from Carmen González, Guest Experience Department on 17 Apr 2023
Dear Manuel,Thank you for taking the time to share your feedback.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you back. Best regardsCarmen González, Guest Experience Department

10/10 Excellent

Troels

Stayed 6 nights in Apr 2023
Response from Gloria Arenaza - Guest Experience on 28 May 2023
Dear Troels,Thank you for your magnificent feedback!We hope to see you soon.Yours sincerely,

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2023
Response from Gloria Arenaza - Guest Experience on 28 May 2023
Estimado Pedro,¡Gracias por su excelente puntuación sobre su experiencia en nuestro Meliá Costa del Sol!Esperamos volver a recibirle muy pronto en nuestras instalaciones.Reciba un cordial saludo,

10/10 Excellent

Mansel Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fantastic stay. All the amenities you would want in a very spacious hotel. The surrounding area was ideal for us with a range of shops, restaurants and activities.
Stayed 4 nights in Mar 2023
Response from Carmen González Guest Experience on 20 Mar 2023
Dear Mansel Philip,Thank you for your positive review, we appreciate it.We are delighted that you had a pleasant experience during your stay with us. We always aim to meet and where possible, exceed our guests' expectations and it's wonderful to receive such fantastic feedback.We look forward to seeing you again in the future.Best regards,Carmen GonzálezGuest Experience