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Having spent most of the month of May travelling across three continents I wanted a hotel with a "home away from home" feel and my usual spots were fully booked. I chose the Grosvenor House suites and it ticked all the boxes particularly in respect of the excellent guest service, value for money, ...
Hotel was ok ,thought the staff could have been a bit more communicative, bathroom floor looked as though it could have done with a proper clean ,it was ok .Bed were very comfortable and bed linen spotless.
The elevators are always available with a bank of 6, so never any waiting. Staff always friendly and go out of their way to make your staff comfortable. Also, the location is amazing.
Great service gave us a “rest room” when our room wasn’t ready upon early arrival Our room is very nice. A 2 bedroom apartment separate from the hotel. That is my only gripe with the room I would have liked it to be inside if the hotel. It is very cold in London right now
excellent staff at your beaconed call to solve the problems of travel
fantastic staff. once I am in lobby almost all staff address me with my sir name. which makes a guest feel so personalized. rooms are very comfy. nice view. late nite room service is bad including food quality. amazing service with drop off within 2 mile radius by Rolls Royce complementary service. ...
Great staff that were very helpful and wanted to make our stay memorable. My suggestions would be to increase the number of towels in the room, face cloths and hand towels not replaced after the first day just two bath towels for two people. We could easier ask for them but they should be replaced. ...
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