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Excellent facility with extremely well-run Club room. Staff very polite and well-trained. Superb location at Hyde Park Corner convenient to all West-End and Kensington sites.
fantastic staff. once I am in lobby almost all staff address me with my sir name. which makes a guest feel so personalized. rooms are very comfy. nice view. late nite room service is bad including food quality. amazing service with drop off within 2 mile radius by Rolls Royce complementary service. ...
Great staff that were very helpful and wanted to make our stay memorable. My suggestions would be to increase the number of towels in the room, face cloths and hand towels not replaced after the first day just two bath towels for two people. We could easier ask for them but they should be replaced. ...
Piece of serenity in the middle of London. Great location and very attentive staff. We stay at a lot of top hotels in the world and would definitely rate this one up there.
Having spent most of the month of May travelling across three continents I wanted a hotel with a "home away from home" feel and my usual spots were fully booked. I chose the Grosvenor House suites and it ticked all the boxes particularly in respect of the excellent guest service, value for money, ...
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