Park Headquarters Visitor Center

Staff was nice, I did find cockroaches in my room. When I told the staff they asked me what I wanted them to do about it.... other than that there is a nice full kitchen and an easy walk to the BEACH.

Overall a really nice stay at the Wailea. Our room got upgraded to a fantastic ocean view room in the Chapel wing. The pools were fantastic and so much fun with all the water slides. We would always arrive mid to late morning.  The breakfast buffet was not as good as I had hoped. All the baked items (pancakes, waffles, pastries, etc.) were super underwhelming and didn't feel fresh.  One thing really bothered me that I'm having trouble letting go of it. I ordered two drinks at the pool bar. When I went back to order a third the bartender told me he lost my first receipt and asked me to sign a new receipt for a charge of 3 drinks. I did however when I asked to confirm that the first charge would not appear on my bill I wasn't totally confident in his answer. So I texted the front desk to ensure I wasn't being double charged. It took them 28 hours from my first test to get back to me with an answer. This caused me extra anxiety and worry during one of my vacation days that felt so unnecessary and really stained the service of the hotel. All over a $75 drink order.... I don't understand why they couldn't get an answer to me sooner and never really got an explanation. The last thing is they have no place to shower off after check out for those who fly out later. We had a red eye and stayed at the hotel way beyond checkout time. I had to fly home covered in sand and chlorine. My husband used soap in the beach showers to get as clean as possible.

The property was beautiful and the staff was friendly and helpful. The pool was amazing. Our room was clean and spacious but definitely a few areas that could use some attention (paint peeling, tile stained). It would not dissuade me from staying there again however.