Terrace/patio
Check availability

Reviews of Hotel Bienvenue

4 out of 5
Hotel Bienvenue
23 Rue Buffault, Paris, Paris

Reviews

8.8

Excellent

Rating 10 - Excellent. 219 out of 430 reviews" "
Rating 8 - Good. 156 out of 430 reviews" "
Rating 6 - Okay. 39 out of 430 reviews" "
Rating 4 - Poor. 5 out of 430 reviews" "
Rating 2 - Terrible. 11 out of 430 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Rodrigo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Returning to this hotel filled us with excitement, reminiscing about our delightful previous stay However, our anticipation quickly turned to disappointment upon arrival. The unfamiliar requirement to surrender our room keys for each outing immediately raised red flags about privacy and security. Our initial excitement turned to confusion and concern as we discovered our room labeled as a single, despite booking a double. Despite our efforts to resolve the issue, the receptionist's indifferent attitude left us feeling frustrated and undervalued. As I returned to our room, hoping for a reprieve from the day's disappointments, the phone rang. On the line, the receptionist informed me of a superior room's availability, albeit at an additional cost of €100 euros per night. I couldn't help but express my frustration – why should we, the customers, foot the bill for the hotel's mistake? I argued that the room should be provided at no extra charge. However, instead of understanding, I was met with resistance. Despite finally securing a double room, the cramped space failed to meet our expectations, leaving us feeling cramped and uncomfortable. Throughout our ordeal, not once did the staff offer a sincere apology for the inconvenience we endured. While our holiday remained enjoyable despite the hotel's shortcomings, this experience has left a bitter taste in our mouths and dissuaded us from returning. We urge others to think twice before booking a stay here. DO NOT STAY AT THIS HOTEL
Stayed 3 nights in Apr 2024

10/10 Excellent

kathryn h, pleasantville

Travelled with family
It was charming. Staff was so so nice and helpful. Loved it! Thank you.
Stayed 5 nights in Apr 2024
Response from Team Hotel Bienvenue on 9 Apr 2024
Bonjour , Nous somme ravis que vous appreciez en ce moment avec cette note positive à notre egard , nous vous en remercions et restons à votre disposition pour rendre votre séjour toujours agreable..Toute l'équipe de l'Hotel Bienvenue

6/10 Okay

Laila

Travelled with group
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Stylish little hotel in excellent location
I love this hotel. It is so stylish and well located. The courtyard is gorgeous. This was my second stay and on the first, I stayed in the back building. This time I stayed in the front building and would just note to anyone booking that Room 303 is a connecting room and you can well hear the conversations of those just adjacent to you. Also, being above the kitchen you get an early morning scent of the baking.....!
Stayed 1 night in Dec 2023

10/10 Excellent

Sam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fabulous...perfectly clean, clean towels, bedding everyday. .staff were so helpful...even got a free coffee on our last day, the hotel was beautiful and the bedroom was massive 😍 no bad to say about it. Oh and the location was great very central to all things but within walking distance of Montmatre which was a stunning place 😍
Stayed 3 nights in Nov 2023

10/10 Excellent

Mary Alice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the decor. Rooms were spacious for Paris. Great location, lots of neighborhood spots for shopping and dining. The staff were very helpful.
Stayed 3 nights in Nov 2023

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best hotel I’ve ever stayed in. The staff was excellent, courteous, and helpful. The hotel is located in a fantastic location, safe, clean. The interior design was beautiful. The room had many amenities, and they stored our luggage for us even after check out. I will definitely stay at Hotel Bienvenue again in the future.
Stayed 1 night in Nov 2023

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Look no further!
Lovely hotel - will use in the future now for all business trips to Paris! Convenient location - 15 min walk to Gare Du Nord, clean and comfortable room and friendly staff!!
Stayed 1 night in Oct 2023

10/10 Excellent

Tom

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Oct 2023
Response from the team of hotel Bienvenue on 24 Oct 2023
dear Tom , We are delighted that you enjoyed your stay with this positive rating towards us, we thank you and will be delighted to welcome you again during your next trip

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay
Stayed 2 nights in Oct 2023
Response from Team hotel Bienvenue on 10 Oct 2023
We are delighted that you enjoyed your stay and this positive rating towards us. We thank you and hope to see you again during a next stay.The team of Hotel Bienvenue

8/10 Good

Henry

Liked: Staff & service, property conditions & facilities
Convenient location, accommodating staff. Love the interior patio. A/C didn't work and the elevator is super small.
Stayed 1 night in Oct 2023
Response from Team Hotel Bienvenue on 10 Oct 2023
We are delighted that you enjoyed your stay and this positive rating towards us. We thank you and hope to see you again during a next stay.

10/10 Excellent

Conor

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Team Hotel Bienvenue on 10 Oct 2023
We are delighted that you enjoyed your stay and this positive rating towards us. We thank you and hope to see you again during a next stay

6/10 Okay

Sebastian

Liked: Cleanliness, staff & service
Cute and good location. A/C & heat was a problem. Sink and shower clog up fast. Building lost power for a few hours during the day, but not their fault. Nice employees.
Stayed 3 nights in Sep 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Team Hotel Bienvenue on 10 Oct 2023
We are delighted that you enjoyed your stay and this positive rating towards us. We thank you and hope to see you again during a next stay

6/10 Okay

Edel

Stayed 4 nights in Sep 2023

10/10 Excellent

C G

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel, great neighbourhood and very friendly staff.
Stayed 2 nights in Sep 2023
Response from Team Hotel Bienvenue on 10 Oct 2023
We are delighted that you enjoyed your stay and this positive rating towards us. We thank you and hope to see you again during a next stay

8/10 Good

Riccardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Team Hotel Bienvenue on 10 Oct 2023
We are delighted that you enjoyed your stay and this positive rating towards us. We thank you and hope to see you again during a next stay

10/10 Excellent

Robert

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location!! Very close to two metros and in a lovely area - first time to Paris but it felt like a central location, not far from everything. Staff was very helpful and friendly. Super happy with our choice and would stay again!
Stayed 4 nights in Aug 2023

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Team Hotel Bienvenue on 10 Oct 2023
We are delighted that you enjoyed your stay and this positive rating towards us. We thank you and hope to see you again during a next stay

10/10 Excellent

Claire

Stayed 3 nights in Aug 2023

6/10 Okay

Tony, Silver Spring

Stayed 3 nights in Jul 2023

6/10 Okay

Andrei

Liked: Cleanliness
We picked this hotel based on previous reviews, however, we didn't enjoy our stay. We didn't have hot water one day and AC didn't work at all. So call ahead the hotel and confirm if AC has been fixed. Thankfully the manager, Sophie, was very helpful and made our stay more enjoyable.
Stayed 3 nights in Jul 2023

8/10 Good

Sefa

Stayed 2 nights in Jul 2023

8/10 Good

Sumayyah, Swindon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My partner and I thoroughly enjoyed our stay here for a multitude of reasons. Firstly, the staff were incredible, especially Patricia. I have been wanting to practice my French and she was more than happy to comply and slow down her French in order for me to respond accurately and I was very grateful. Secondly, the room was lovely, and I requested some balloons for my partner and I’s one year anniversary and they complied, with a lovely note. The air conditioning was not that great, however they did supply an excellent fan which worked wonders for the heat. Our room looked out into the stunning courtyard and we were able to look out from our bed. Not to mention, the bed was really comfortable (my partner and I are very specific about which types of beds we like and this definitely allowed for a really nice sleep)! Thirdly, the location was very convenient. My partner and I were able to walk most places and there were metro stops in a good walking distance too! I would highly recommend this hotel to anyone who is looking for a comfortable, peaceful stay in Paris 😊
Stayed 2 nights in Jul 2023

10/10 Excellent

David, Westwood

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice!
Stayed 2 nights in Jul 2023

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

David, Westwood

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with friendly staff.
Stayed 1 night in Jul 2023

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very friendly and helpful. The room was small but fine for the two of us. Everything we needed was provided. I would recommend this hotel!
Stayed 2 nights in Jul 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023

10/10 Excellent

Elsie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I enjoyed staying at your hotel. The staff was incredibly friendly and accommodating . The garden is beautiful, where we sat and sipped wine. The breakfast was served in such a lovely room. The glassware and even napkins were gorgeous. The room was a bit small, but very comfortable. We will go back to the hotel if ever in Paris again.
Stayed 1 night in Jul 2023

10/10 Excellent

Sandro

Liked: Cleanliness, staff & service
Great staff. Went out of their way to help with wifi and a SIM card. My daughter was offered a free refreshment in the lounge. Great art deco feeling
Stayed 3 nights in Jul 2023
Response from Nafi on 9 Jul 2023
Dear Sandro,Thank you for choosing the Hôtel Bienvenue for your stay.We thank you for your positive feedback.We hope to see you again very soon,Yours faithfully

10/10 Excellent

Staci Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the hotel very cute and the windows and view were nice.
Stayed 2 nights in Jun 2023
Response from Nafi on 5 Jul 2023
Dear Staci,Thank you for your positive feedback, we were delighted to welcome you to the Hotel Bienvenue.We hope to see you soon,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Nafi on 5 Jul 2023
Dear Aisling,Thank you for your positive feedback, we were delighted to welcome you to the Hotel Bienvenue.We hope to see you soon,

10/10 Excellent

Tessa

Stayed 1 night in Jun 2023

10/10 Excellent

Tessa

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel - beautiful, convenient, and wonderful staff!
Stayed 4 nights in Jun 2023
Response from Nafi on 5 Jul 2023
Dear Tessa,Thank you for your positive feedback, we were delighted to welcome you to the Hotel Bienvenue.We hope to see you soon,

10/10 Excellent

alanna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was beautiful. The entry into the garden was simply charming. The staff was incredibly helpful and friendly. Our room was clean & there was plenty of space for our suitcases. Our bathroom was quaint but did the job! I would stay here again.
Stayed 1 night in Jun 2023
Response from Nafi on 5 Jul 2023
Dear Alanna,Thank you for your positive feedback, we were delighted to welcome you to the Hotel Bienvenue.We hope to see you soon,

8/10 Good

Irene

Travelled with family
Liked: Cleanliness, staff & service
Very cute hotel. Very French vipe
Stayed 1 night in Jun 2023
Response from Nafi on 5 Jul 2023
Dear Irene,Thank you for your positive feedback, we were delighted to welcome you to the Hotel Bienvenue.We hope to see you soon,

10/10 Excellent

Marcela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Nafi on 5 Jul 2023
Dear Marcela,Thank you for your positive feedback, we were delighted to welcome you to the Hotel Bienvenue.We hope to see you soon,

2/10 Terrible

natalie

Stayed 2 nights in Jun 2023

10/10 Excellent

Monika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Nafi on 5 Jul 2023
Dear MonikaThank you for your positive feedback, we were delighted to welcome you to the Hotel Bienvenue.We hope to see you soon,

10/10 Excellent

Jayme

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Nafi on 5 Jul 2023
Dear Jayme,Thank you for your positive feedback, we were delighted to welcome you to the Hotel Bienvenue.We hope to see you soon,

10/10 Excellent

Karamjot

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Jun 2023
Response from the team of hotel Bienvenue on 11 Jun 2023
Dear , We are delighted that you enjoyed your stay and send this positive note while hoping to welcome you again for a future stay.We thank you

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noce hotel, quiet street
Very nice hotel on a quiet street. It seems as though i got the smallest room and would have been pretty annoyed if i had paid €320 for it as was listed on their room costs. Was not much room getting out of the lift and in the bedroom door - they were basically on top of each other. Def was one of the 'cheaper' rooms in the hotel based on location inside i would say. Nice bathroom and nice toiletries. Bed comfy. Very lovely staff
Stayed 1 night in Jun 2023
Response from Hotel Bienvenue on 7 Jun 2023
dear Lura , We are delighted that you enjoyed your stay and will be happy to welcome you next time. thank you for this positive note about us.

10/10 Excellent

Sheba

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved everything about this hotel…It was close to the train stations( we could walk to both). Shopping and dining was also close… we enjoyed walking the area. Especially down to the opera which wasn’t far at all…The hotel is clean and the staff was very friendly. Our favorite though was the breakfast… amazing! So worth EVERY Penny. Thank you Hotel Bienvenue, see you next time!
Stayed 3 nights in May 2023
Response from The team of hotel Bienvenue on 7 Jun 2023
dear we are delighted that you enjoyed your stay in our hotel and this positive rating for us. we will be very happy to welcome you next time.

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A great value 4-star hotel with a very classy breakfast. Spacious room with kettle coffee-maker & minibar. Toiletries of the very highest quality. Comfortable bed excellent tv. Superbly helpful staff. Lovely public spaces and garden. Great location on quiet street near Rue des MARTYRS.
Stayed 5 nights in May 2023
Response from Hotel Bienvenue on 7 Jun 2023
Dear sir Peter , We are delighted that you enjoyed your stay and will be happy to welcome you next time. thank you for this positive note about hotel Bienvenue.

10/10 Excellent

Phil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute, colorful and clean.
Cute, colorful and clean.
Stayed 1 night in May 2023
Response from The team of hotel Bienvenue on 7 Jun 2023
Dear we are delighted that you enjoyed your stay in our hotel and this positive rating for us. we will be very happy to welcome you next time.

10/10 Excellent

Luke

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Lovely staff, great location
Stayed 2 nights in Apr 2023
Response from team of Hotel Bienvenue on 7 Jun 2023
We are delighted that you enjoyed your stay and will be happy to welcome you next time. thank you for this positive note about Hotel Bienvenue

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was really nice and picturesque, a couple of things I would say they could improve on is to tell the cleaning lady to try and speak a little lower when walking through the corridors especially outside our door when the doors are paper thin and everything can be heard, bearing in mind that people are on their holidays and take afternoon naps when tired for example or have just landed or whatever reason they are tired of. I'm sure the hotel is aware of this quiet rule being in the hospitality sector and will remind its staff for it to be implemented always. Furthermore, the bigger gentleman at the reception desk would it have killed you to smile perhaps during the welcoming of the guests or to even speak for that matter or perhaps he's mute I don't know but for someone who works in the hospitality industry he had zero communication skills so he needs further training if he wishes to keep his job I suggest.
Stayed 1 night in Apr 2023
Response from Team of hotel Bienvenue on 7 Jun 2023
dear , we are delighted that you enjoyed your stay and will be happy to welcome you next time. thank you for this positive note about Hotel Bienvenue.

10/10 Excellent

Madison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was extremely cute and perfect for our romantic couple nights in Paris! The rooms are small (as expected) but in great condition with plenty of thoughtful touches. We checked our bags a few hours early and when we returned to officially check in, they had already put our bags in the room, which was amazing. The bed was comfortable and the shower was great. The location was very safe and conveniently located next to two Metro lines. I would stay here again in a heartbeat!
Stayed 3 nights in Apr 2023
Response from Sophie Delawer on 2 May 2023
Dear Madison,We are really happy you enjoyed your stay with us.We all look forward to see you back again.Kind regardsSophie - Hotel Bienvenue