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Reviews of Shangri-La Paris

5 out of 5
Shangri-La Paris
10 Avenue d'Iena, Paris, Paris

Reviews

9.4

Exceptional

Rating 10 - Excellent. 235 out of 284 reviews" "
Rating 8 - Good. 25 out of 284 reviews" "
Rating 6 - Okay. 8 out of 284 reviews" "
Rating 4 - Poor. 7 out of 284 reviews" "
Rating 2 - Terrible. 9 out of 284 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A true classic 5-star experience in a historic hotel. Everything worked as it should. Loved our stay.
Stayed 3 nights in Feb 2024

10/10 Excellent

Alexander

Stayed 1 night in Jan 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic weekend
Outstanding. Exceptional. Perfect.
Stayed 1 night in Jan 2024

10/10 Excellent

Carole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was EPIC!! We have stayed at plenty of 5 star hotels in Paris and other cities and this really was beyond 5 star hotel experience. From the reception area, to the guest relations staff who walk you into your room, to the amazing concierge, you will feel like royalty. The rooms were impeccably decorated with no details forgotten. We also appreciate how quiet the rooms were given how well situated the hotel was. Special mention again to the Concierge staff who were so efficient and attentive with all our request and would follow up on every single reservation we had. This hotel deserves 10 stars!!

10/10 Excellent

Sydney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central to the Eiffel Tower and Arc de Triomphe. The hotel was beautiful and the staff were all very friendly and accommodating. The view of the Eiffel Tower from the room was incredible.
Stayed 3 nights in Nov 2023

10/10 Excellent

Tom

Stayed 4 nights in Oct 2023

10/10 Excellent

Maria, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is well located . Rooms are clean and inviting . The staff was courteous , nice and very attentive.
Stayed 2 nights in Jul 2023

10/10 Excellent

Arindam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
*The Best* and 5-Star for *Duty Manager Julien* and *Front Desk Supervisor Zhiwei* In summary - we have toured 7 Big Cities, 5 Countries and stayed in many top end luxury hotels and without hesitation Julien Zhiwei and Shangri La Paris was the was *one of the amazing experiences we had* in this special trip. From Check-In to Check-Out it was dream experience come true. Julien and his team made sure each & every details is well taken care of. Room was top notch. Food was excellent. Service was above & beyond. View one of the best Above all We have stayed in other Shangri-La but Shangri-La Paris was top notch and Julien hands down *the best* duty manager and his team Zhiwei also was equally awesome. Huge strong recommendation and must stay when visiting Paris
Stayed 2 nights in Jun 2023
Response from Shangri-La, paris on 30 Jun 2023
Dear Arindam,Thank you for sharing your lovely feedback following your recent stay at Shangri-La, Paris.We are delighted to read that you had a wonderful experience in our hotel.Thank you for your time and we are looking forward to your next visit in the city of lights.Kind regards,Executive Office

10/10 Excellent

Naeem

Travelled with partner
Liked: Cleanliness, staff & service
HANDS down one of the best hotels with amazing services i stayed at. Concierge best team!! They handled all restaurant booking to car transportation! We came unprepared but they planned it for us and reserved the ticket .Always available all day! Overall each staff was friendly! The hotel was also very clean and close to eiffel tower! High recommend staying here! I will definitely be back!
Stayed 4 nights in Jun 2023
Response from Shangri-La, paris on 19 Jun 2023
Dear Naeem,Thank you so much for your wonderful review! We're thrilled to hear that our concierge team was able to assist you with your plans and make your stay memorable. We look forward to welcoming you back in the future!Kind regards,Shangri-La Paris Team

10/10 Excellent

Lonny, Teaneck

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, Alice was attentive and gracious
Stayed 4 nights in May 2023
Response from Shangri-La, paris on 19 Jun 2023
Dear Mr Lonny,Thank you for sharing your lovely feedback following your recent stay at Shangri-La, Paris.We are delighted to read that you had a wonderful experience in our hotel.Thank you for your time and we are looking forward to your next visit in the city of lights.Kind regards,Executive Office

10/10 Excellent

Francis

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from Shangri-La, paris on 27 Apr 2023
Cher Francis,Merci pour votre évaluation.Bien cordialement,La Direction Générale

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent stay. Highly recommend the Airport/customs service they offer, saved 1hr+ at least. Highly recommend the private car service as well. Stayed in the “Eiffel Tower terrace view room”. The room + terrace were large and the view was amazing.
Stayed 3 nights in Dec 2022
Response from Shangri-La, paris on 13 Feb 2023
Dear Guest,Thank you for sharing your lovely feedback following your recent stay at Shangri-La, Paris.We are delighted to read that you had a wonderful experience in our hotel.Thank you for your time and we are looking forward to your next visit in the city of lights.Kind regards,Executive Office

10/10 Excellent

Jose, Miami

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ce fantastique, une belle palace, le attendant suprême, le staff ce maravilloso

10/10 Excellent

Ka Yee

Stayed 2 nights in Oct 2022

10/10 Excellent

Jose, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

2/10 Terrible

Katrina

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We were very unhappy with our stay. The hotel is not worth the price. The spa is not impressive with small steam rooms that are too cold and do not have enough steam. The concierge is out of sync with their colleagues and would double book or fail to book restaurant reservations without giving us notice. The initial man that checked me in was not very welcoming and did not give us a tour of the hotel or offered us any accommodations to make us comfortable while our room was ready. The staff was rude to us when we tried to sit in the garden restaurant patio with the view of the Eiffel Tower to watch it light up one last time before our trip ended. The room service was unacceptable and way overpriced for the quality. I simply ordered ginger tea with lemon and they could not get it right even after the second time. We did not know there was a converter hidden in a desk drawer as no one informed us. We even asked the concierge, I believe it was James for a mustache, why there are no working outlets in the room to plug in my curling iron. He said it should be the same converter we used in Italy and never mentioned the alternative one so I never got to style my hair this entire trip. Cleaning services were also not up to our standards - they would leave used coffee cups and empty pods in the room instead of cleaning it up and never replaced the coffee pods. This hotel was NOT a 5-star hotel by our standards. This does not compare to other 5-star hotels that are much cheaper.
Stayed 3 nights in Oct 2022

2/10 Terrible

Yoko

Travelled with family
Disliked: Staff & service, property conditions & facilities
It’s terrible experience at such a 5 star hotel. We stayed for 2 nights but the 2nd nights evening totally water for the bathroom was shut down due to the property problem. We couldn’t take a shower and even flush the toilet. The hotel knew the problem earlier but they just deliver a letter to the room “no water for the maintenance from midnight to 5 am” then, they continued to shut down the water afterword since they couldn’t repair. The smell was terrible too. They didn’t offer to change the hotel under the illegal conditions before that’s happened. Can you imagine no water at the hotel? They shouldn’t operate while maintenance. I want they refund for the night.
Stayed 2 nights in Oct 2022

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and the view from our room was fantastic.
Stayed 2 nights in Sep 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2022

6/10 Okay

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 2 nights in Jul 2022

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top! The suite with de balcony is amazing
Stayed 5 nights in Jul 2022

10/10 Excellent

Carlos

Stayed 4 nights in Jul 2022

10/10 Excellent

Peiman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jul 2022

4/10 Poor

ALEXANDER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful in a very clean and safe part of the city. But the rooms aren’t what they being advertised.
Stayed 4 nights in Jun 2022

10/10 Excellent

Vefa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

8/10 Good

Nenita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous and historical property. Walking distance from Champs Elysees and very close to Eiffel and Trocadero. Also across the street from a great Asian museum. It was impossible to get an early checkin but that’s understandable. Service and staff are great though they don’t offer a hotel car within a mile or so within the vicinity compared this to Le Meurice. Rooms are beautiful and spacious. I requested for a quiet room. They have an indoor pool but I didn’t get to try it. The only disappointment is the impossibility of getting a booking from Shang Palace. You’d think they’ll have a spot for guest hotels but I only found out they’re fully book 1 week before my stay when they sent me a welcome email. Furthermore, though some room service are from Shang palace, the menu is very limited from them. They’re also a little slow in responding to emails.
Stayed 2 nights in Jun 2022

2/10 Terrible

Rajmattie

Stayed 4 nights in Jun 2022

10/10 Excellent

Kiran

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

2/10 Terrible

wen ying

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Poor service
Stayed 3 nights in May 2022

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2022

10/10 Excellent

rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Thierry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A very gréât palace with an amazing service. Just wonderful
Stayed 5 nights in Apr 2022

10/10 Excellent

Uchenna

Stayed 1 night in Apr 2022

10/10 Excellent

Connie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was super polite and accommodating
Stayed 1 night in Apr 2022

10/10 Excellent

Lior A.

Stayed 3 nights in Apr 2022

10/10 Excellent

Katelin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2022

10/10 Excellent

Yin Fei

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Wonderful service as usual, nice restaurants in the hotel
Stayed 1 night in Nov 2021

10/10 Excellent

Lindsay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I’ve ever stayed in in my life—and I’m a snob! Only thing that could have been better is adding smart TVs with Netflix since there aren’t many channels in English. Zero other complaints, however!
Stayed 4 nights in Nov 2021
Response from Shangri-la, Paris on 24 Nov 2021
Dear Lindsay, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Executive Office

10/10 Excellent

Robin

Stayed 4 nights in Nov 2021

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two night
It was good, but nowhere near as good as the four seasons George V
Stayed 2 nights in Nov 2021
Response from Shangri-la, Paris on 24 Nov 2021
Dear Richard, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Executive Office

10/10 Excellent

Gennady

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2021
Response from Shangri-la, Paris on 27 Oct 2021
Dear Gennady, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Executive Office

10/10 Excellent

William

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was outstanding and convenient. Expedia was anything but. They were absolutely AWFUL.
Stayed 1 night in Sep 2021
Response from Shangri-la, Paris on 11 Oct 2021
Dear William, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Management

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Shangri-la, Paris on 11 Oct 2021
Dear Charles, Merci pour votre évaluation! Bien Cordialement, La Direction Générale

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel.
I love this hotel. Small of the rooms are small but still the service is really good.
Stayed 2 nights in Sep 2021
Response from Shangri-la, Paris on 11 Oct 2021
Hello, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Management

10/10 Excellent

YISHA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is perfect. Staffs are super friendly and helpful.
Stayed 2 nights in Sep 2021
Response from Shangri-la, Paris on 11 Oct 2021
Hello, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Management

2/10 Terrible

kim, San Francisco

Disliked: Cleanliness, amenities, property conditions & facilities
Toxic smell of Shangri La’s incense and sewage smell in bathroom
Stayed 3 nights in Sep 2021
Response from Shangri-la, Paris on 11 Oct 2021
Dear Kim, Thank you for taking the time to share your feedback. While we wish you had a better experience. We took in consideration your comments regarding the bad smell and we sincerely apologize for this inconvenient. We really hope to welcome you back in the future. Best Regards, General Management

8/10 Good

Amar

Stayed 3 nights in Sep 2021

10/10 Excellent

Paul

Stayed 1 night in Sep 2021
Response from Shangri-la, Paris on 11 Oct 2021
Hello, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Management

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel I’ve ever stayed at.
I am blown away by this hotel. The hotel is immaculate and extremely clean. The staff are so helpful and friendly. Every restuarant recommendation that they gave us was a 10/10. The linen is so crisp and clean. This hotel is complete value for money. I will absolutely be back. What an amazing stay we had. It was an absolute treat to stay at this hotel. We travel very often and only stay at five star hotels and this was the best hotel I have ever stayed at.
Stayed 3 nights in Sep 2021
Response from Shangri-la, Paris on 11 Oct 2021
Hello, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Management

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Concierge Anthony was excellent. So helpful.
Stayed 3 nights in Aug 2021
Response from Shangri-la, Paris on 11 Oct 2021
Hello, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Management