Posted 05-Mar-2017 on Hotels
While this hotel was overall clean and nicely kept, the issue we had was with the staff. There was absolutely no instruction on how to check in, which normally wouldn't be an issue except for the fact that this hotel has no front desk or main entrance, and we almost could not figure out how to make it to our room. The check in is at a restaurant beneath the hotel, which is very clearly the number one priority of the owners. We had several issues with the staff, who continuously brushed us off to perform restaurant-related duties. On several occasions, the Wifi broke, which was the only means by which we had to communicate with our families. Telling the staff this, they simply shrugged and said that there was nothing they could do about it. We were treated quite rudely and with complete indifference. Furthermore, one of the reasons we had initially booked the hotel was due to the fact that it had listed that the staff was multilingual, which would have been very beneficial in terms of getting around and figuring out what we should do during our time in Paris. However, this staff was in no way multilingual - they only spoke French and made no effort to understand us in anyway. I would not recommend staying here - it was very frustrating and made the stay much more stressful than it should have been.