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Reviews of Hotel Nord Est

3 out of 5
Hotel Nord Est
12 Rue Des Petits Hotels, Paris, Paris

Reviews

7.8

Good

Rating 10 - Excellent. 39 out of 107 reviews" "
Rating 8 - Good. 32 out of 107 reviews" "
Rating 6 - Okay. 20 out of 107 reviews" "
Rating 4 - Poor. 9 out of 107 reviews" "
Rating 2 - Terrible. 7 out of 107 reviews" "

7.4/10

Cleanliness

8.4/10

Staff & service

6.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Clément

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Titilayo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seriously the best place I have stayed in France. As a female my friends and I felt safe, extremely welcomed and is the best convenient place to stay. The receptionist/manager is so friendly, smiley and taught us some French. I would recommend and I would be staying there again 😊
Stayed 1 night in Oct 2023

6/10 Okay

Yaron

Travelled with family
Liked: Staff & service
The rooms are relatively big and look and feel nice to stay in. Maintenance is at an okay level but housekeeping is partial - over our stay, the rooms were re-organized every day but not cleaned The area is ok with good walking distance to transportation and some very good restaurants
Stayed 2 nights in Oct 2023

10/10 Excellent

Michael

Liked: Amenities
For an overnight stay close to Gare DuNord and cafes and restaurants / bars, this is a great location. Very friendly welcome at reception.
Stayed 1 night in Oct 2023

2/10 Terrible

Brandon

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Charged extra after paying online.
Warning! Even though you’ve paid in full on Hotels.com, this hotel will charge you again when you arrive. There is nothing on their listing explaining that they have to charge you extra. They also do not give me a receipt when you pay this extra money this is probably just something they charge foreigners because they know they can. Also, a Hotels.com will do nothing about it.
Stayed 2 nights in Sep 2023
Response from Amine on 1 Oct 2023
Dear Mr. Weaver,We are sorry that your experience in our establishment was so negative.But we wish to re-establish a certain fact, the payment of 7.52 which you seem to insinuate is a form of theft/racket against our customers, is none other than the city tax, required by all European cities, which corresponds to Paris for a 3 *** hotel at 1.88 per person, per night.Please refer to your Hotels.com confirmation.And if you give us an email address, we will be happy to send you the corresponding invoice.ThanksBest regardsThe reception

10/10 Excellent

Robel Tadese

Liked: Cleanliness
Good
Stayed 1 night in Sep 2023

10/10 Excellent

Eleanor

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Triple Room was Perfect
Brilliant and welcoming employees, we stayed there for 3 nights in a triple room (3x young adults) and could not have been more pleased with the air con and big clean rooms for the price we paid. Honestly a great find and only ~7 min walk to Gare du Nord and a great bakery for breakfast (Maison Bayat).
Stayed 3 nights in Aug 2023
Response from Amine on 28 Aug 2023
You re welcome, thanks you.

6/10 Okay

Tehmina

Travelled with family
Disliked: Cleanliness, property conditions & facilities
An ok option
The hotel beds were comfortable but the room was small and cleanliness could be better. The location was not the greatest and the breakfast was limited for the price. The staff at the front desk tried to be helpful.
Stayed 2 nights in Jul 2023

6/10 Okay

Richard

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Very nice people, all staff were great. Room very small with a bathroom that was extremely small and dated. Cleanliness poor, however, had great links to train station and metro.
Stayed 4 nights in Jul 2023

8/10 Good

DAVID

Travelled with family
Liked: Staff & service
Stayed 2 nights in Jun 2023

10/10 Excellent

Laurence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice place
Stayed 1 night in May 2023

8/10 Good

Heba

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed there with my girl friends, the area was very safe, we have stayed out till very late hour at night, lots of eateries around, the metro station is 5 min walking. the room was a little small but was very clean and quiet. the staff were very friendly and helpful. Had no problems with language all staff spoke English.
Stayed 6 nights in Jan 2023

6/10 Okay

Ashley, Hamilton

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was extremely small, which was expected but still a little disappointing considering the price. Room was clean and beds were comfortable, but the lights were finicky (main light in bathroom wouldn’t work), and was frustrated there was no outlet in the washroom. We stayed just one night and it did the trick, but it would have been uncomfortable for a longer stay.

10/10 Excellent

Dennis

Stayed 1 night in Oct 2022

10/10 Excellent

Katla

Stayed 1 night in Sep 2022

10/10 Excellent

Jangbir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up
Very friendly and comfy place with lots to do around.
Stayed 3 nights in Sep 2022

6/10 Okay

Lucas

Travelled with group
Disliked: Property conditions & facilities
Property failed to mention it was under heavy renovations: Was woken in mornings to sounds of construction and staircase was filled with ladders and paint buckets. Actual room was nice enough, comfy large beds in a modern room, although there was no lock on the bathroom door, and no hand soap for the sink, only shower body wash. Also the staff always made us feel a little anxious by asking us to leave our room keys with them while we went out during the day or night. Also never actually came across a bar in the hotel despite the massive sign outside saying “Hotel Bar”. The convenient location was a big plus but honestly next time I would rather spring the extra £70 for a chain hotel so we know we’re getting a solid experience.
Stayed 3 nights in Sep 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room and service
Lovely person at the front desk who was working the night shift. We arrived around 10pm and we could check in fine. Good room, clean apart from the floors. I liked everything about my stay here though.
Stayed 2 nights in Sep 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was close to the airport and i chose to stay 2 night there at this hotel.the stuff is friendly in the hotel there were doing some decorating and probably i picked the wrong time wrong month or wrong year coz tje smell of the painting i couldn't stand the service it wasn't good enough in there i slept one night i was supposed to sleep 2 nights in there went out u have to leave the key at the reception ok fine i thoght u have to leave it and clean the room and change the beds and the towels but no they didn't do nothing of this ! As my personal i would not go there again i have to leave the next day i asked them if i can get the refund back for the 2nd night they didn't! Coz i olny stayed one night!
Stayed 2 nights in Sep 2022

8/10 Good

Peter

Stayed 1 night in Aug 2022

6/10 Okay

Maurice

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel is not in the best condition, except the bathroom was superlative in our room at least. The big drawback was the elevator not working, so it was a long climb with luggage. According to the desk agent, the lift has not been working for months, so this is basically concealed by management so they can charge full price for the rooms. My advice is insist on ground floor or first floor unless the hotel publishes the lift is working now. The area is pretty convenient to Gare du Nord and Gare and Nord du Est -- about a ten minute walk. And there are loads of Brasseries and Restaurants with very reasonable prices close by of various cuisines. Although locals and even the desk clerk will say it's more dangerous around here, this seems to be because the area has a large West African and North Arican immigrant population, and we never felt even the least compromised. Actually we went to a bar- restaurant for dinner around the corner with a smashing run by an Arab guy with mostly West African clientele and it was not even a bit seedy and quite a friendly, family orientated place, very laid back. I would say I recommend the area around Gare du Nord for more affordable accommodation and restaurants, but it's still very easy to get to the established tourist areas on Left Bank, Champs Elysee, and Montmartre.
Stayed 1 night in Aug 2022

8/10 Good

Alena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They are in the process of remodel but staff are very nice and helpful
Stayed 6 nights in Jul 2022
Response from cc on 4 Aug 2022
THANK YOU FOR ACKNOWLEDGING ALL OUR COMMITMENT TO WELCOME CUSTOMERS;

4/10 Poor

Simone

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No thank you
The lobby was a mess when I arrived from an International flight and they said the room would'nt be ready until 2:30 (online it says 2:00). No elevator to bring your luggage up, no amenities whatsoever like water! The bathroom was decent however when I put my overnight kit on the shelf it fell on the floor. Would not recommend this hotel!
Stayed 3 nights in Jul 2022

6/10 Okay

Kambra

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property is trying to make improvements to be a 3-star hotel but has a very long road to get there. We were greeted with an incredibly outdated sign, overgrown entry courtyard and a construction site in the “lobby”. I was ready to cancel our reservation on the spot but was pleasantly surprised by the room. It was updated and decent sized for Paris. The housekeeping was mediocre and we had to ask for everything e.g. a new bar of soap, fresh towels, toilet paper, etc. The hotel is convenient to both Gare de Nord and Gare d’Est and there is a grocery store and indoor market right across the street with some good food selections.
Stayed 4 nights in Jun 2022

4/10 Poor

Kevin

Disliked: Property conditions & facilities, room comfort
Stay away from this place
Elevator was out of service. Poor room condition with masking tape holding the corner molding on. Way overpriced for what you got. No breakfast, no hotel bar, no vending machine. Construction going on during the day with power tools trying to fix this run down hotel. No view, your window opens to a dilapidated courtyard. Bad hotel in a bad part of Paris. Close to Gard du Nord but an uphill walk in a bad part of town. Don't go out at night
Stayed 2 nights in Jun 2022

10/10 Excellent

Narelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

6/10 Okay

Huutam

Liked: Staff & service
Disliked: Property conditions & facilities
Elevator was not working.
Stayed 2 nights in Jun 2022
Response from cc on 26 Jun 2022
Thats temporary, sorry for the out of service this time

4/10 Poor

ijeoma

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Jun 2022

10/10 Excellent

Khalisha

Stayed 2 nights in May 2022

2/10 Terrible

Isumy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wasted our money. The property is in terrible conditions. The bathroom with mold almost falling on the bathroom sink, broken toilet. broken shower door. They give you a regular key and every time you leave the hotel you need to leave the key at the front desk. The room was not too small, but the hotel in general is in bad conditions. The hotel was not too cheap. The only good thing was that the hotel is close to the train station and one person staff was friendly.
Stayed 2 nights in May 2022

4/10 Poor

Judith

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

10/10 Excellent

Pierre

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Basic but lovely little hotel in a great loaction
Stayed here with family for a 4 day city break. Great value at around £55 pn for a double room in Paris! No need to book breakfast as there's a covered market 30 sec walk opp hotel with plenty of places to eat cheap. Hotel is 5 mins walk from 2 metro stations (on different lines) as well as the train station. Taxi from CDG airport was 53Euros, quicker and good value compared with public transport. Pros: really helpful and friendly receptionists. Rooms are clean with ensuite shower, a safe and a fridge. It's on a side street so very quiet at night. Cons: rooms are small and there is NO LIFT (it's beenbrokenfor months apparently! We were on 3rd and 4th floor- not easy if you have a lot of luggage or are disabled. Overall I would defo recommend and stay again. Some great places to eat nearby- must try Chartier restaurant next to Gare de l'est!
Stayed 4 nights in Apr 2022

10/10 Excellent

Alexander

Stayed 2 nights in Apr 2022

4/10 Poor

Livier

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Apr 2022

8/10 Good

susan

Liked: Cleanliness, staff & service, room comfort
Recommended
Easy walk from Gare du Nord. Very helpful reception staff. Big room. Superb bed. A few maintenance issues that didn’t interfere with my stay. Quiet room at the back
Stayed 1 night in Apr 2022

8/10 Good

Yasmin

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Clean, large room and good beds. Staff were super helpful and friendly. The location is excellent. Shower holder wasn’t right and sprayed the entire bathroom when shower was on.
Stayed 2 nights in Mar 2022

10/10 Excellent

HAOHAI

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022

8/10 Good

Marina

Stayed 1 night in Oct 2021

10/10 Excellent

Diana

Stayed 2 nights in Sep 2021

4/10 Poor

Patrick

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Le personel est bien. Les abords et la salle de reception sont bien. Je suis venue tres en avance et la persone ma proposée de mettre mes valises dans une petite piece sans problème. La chambre est toute refaite a neuf mais pas du tout maintenue. Tapisserie décollée, porte d'entrée qui a beaucoup de mal à souvrir. La porte de douche ne peux etre maintenue fermée et souvre tout le temps. Il n'y avais pas de battant de toilette. Je l'ai touvé sous l'evier. L'alimentation du radiateur dans la salle de bain est abîmée (sécurité). Enfin plein de petits details qui sont frappant et qui demande de la maintenance.
Stayed 1 night in Sep 2021

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very spacious and comfortable. The bathroom modern and clean
Stayed 1 night in Aug 2021

10/10 Excellent

rene

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Marise

Travelled with group
Op loopafstand van station gare du nord. Veel terrasjes en winkeltjes in de buurt. Kamers zijn prima, wel aan de kleine kant.
Stayed 3 nights in Sep 2023

8/10 Good

Lourdes Ramirez

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Sep 2023

8/10 Good

Emilio

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Small little hotel but with everything you need. Staff helpful and warm. Confortable beds. Many restaurants and shops around, subway 5 min away. I would recommended for sure.
Stayed 4 nights in Sep 2023

10/10 Excellent

Alexis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un buen lugar pues está cerca de la Gare du Nord y en los alrededores hay garos restaurantes
Stayed 3 nights in Aug 2023
Response from Amine on 28 Aug 2023
Merci : )

6/10 Okay

Simone Fauerby

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The staff were great, but the rooms were not so clean. They didnt clean the room one of the days we stayed there. Location was great, close to transport and good places to eat.
Stayed 3 nights in Aug 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Viihtyisä pieni hotelli
Viihtyisä pieni hotelli hiljaisen kadun varrella, lähellä gare du nord -juna-asemaa. Sai hyvät unet, parhaita hotellityynyjä ja hiljaista. Ranskalainen aamupalabuffet oli yllättävän laadukas. Siivouksen taso ei ollut hyvä, pölyä/roskaa lattialla jne, päivittäin ei tehty kunnon siivousta myöskään. Kuitenkin siisti ja kiva vaikutelma.
Stayed 3 nights in May 2023

4/10 Poor

Sylvain

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Security issues
This is a strange hotel, with a huge contrast between the good points and the bad points. On the positive side, this hotel is very close to the two train stations Gare de l’Est and Gare du Nord. The staff was very friendly. The breakfast was great. The design of the room was stylish, especially the mirror in the bathroom. If my assessment was based only on theses points, the 3 stars would be well deserved. Unfortunately there are also the bad points. First, it looks like the rooms have been refurbished by a good designer but bad workers. It gives you a feeling of “work in progress”. The door of the bathroom does not close. The sink has no bond. The cleaning is “approximative”. There are apparent nails here and there. We found large used slippers under the bed, which implies the cleaning is not done regularly at this place. Then, we had a big security issue: the staff gave us a key to a room that had already occupants. That means we could have stolen all the stuff from these occupants without anyone noticing. When we went back to the reception, to ask for another room, they gave us another room… that also had occupants !! This type of security issue should just not happen. That is the reason why I cannot give a good assessment.
Stayed 1 night in Apr 2023