Posted 02-Nov-2015 on Hotels
Was woken up at 8am by an insanely loud drill, on the floor below me. Which didn't stop, ever. The hotel never warned me this was going on, wouldn't move me and would give me any compensation. In fact I felt they were very rude about the whole situation. I checked out after getting just 1 hours sleep and paid for a different hotel.
Comment from Hotel Management
09-Jan-2016 by M Champenois, Hotel Management
Dear Madam, Dear Sir,
Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Porte De Pantin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
Effectively we make hotel renovations and we are sorry for the inconvenience.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.