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Reviews of Mercure Paris Orly Airport

4 out of 5
Mercure Paris Orly Airport
12 Avenue Jacqueline Auriol, Paray-Vieille-Poste, Essonne

Reviews

8.0

Very good

Rating 10 - Excellent. 77 out of 177 reviews" "
Rating 8 - Good. 56 out of 177 reviews" "
Rating 6 - Okay. 18 out of 177 reviews" "
Rating 4 - Poor. 10 out of 177 reviews" "
Rating 2 - Terrible. 16 out of 177 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sianela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was kid friendly hotel and the rooms were comfortable and neat.
Stayed 1 night in Mar 2024

2/10 Terrible

Elizabeth

Stayed 1 night in Nov 2023

8/10 Good

MILENY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel. Only one thing that should be changed is regarding the shuttle that you need to walk outside to the other hotel to get it. Not so easy if you have a lots of luggage or if it is raining or snowing…..
Stayed 1 night in Jan 2024

10/10 Excellent

Paul

Stayed 1 night in Aug 2023

8/10 Good

Nicole

Stayed 1 night in Oct 2023

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities
Close to public transportation
Stayed 5 nights in Sep 2023

2/10 Terrible

Hawie

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Sereena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

marianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel. Clean and excellent staff and service.
Stayed 1 night in Aug 2023

10/10 Excellent

Valeria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the airport. The girls from reception where very kind and helpful!!
Stayed 1 night in Aug 2023

10/10 Excellent

Beatrix

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Family Hotel.
Stayed 1 night in Aug 2023

2/10 Terrible

Randmc

Disliked: Cleanliness, staff & service, property conditions & facilities
I had to clean the toilet seat with a towel and hand soap. There was blood on the soap dispenser in the bathroom. The reception hung up on me twice when they realized I couldn’t speak English. I felt horrible and exhausted.
Stayed 1 night in Jul 2023

8/10 Good

ketie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Katherine

Stayed 1 night in Apr 2023

8/10 Good

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Michael

Liked: Staff & service
Great start to our trip.
Nice hotel close to the airport. Staff was friendly and helpful
Stayed 1 night in Mar 2023

10/10 Excellent

Sourabhi

Stayed 1 night in Nov 2022

4/10 Poor

Richard

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
As an airport hotel it is not as close to Orly as we expected. Also it was hard for our driver to find. No help with bags, not even a cart.
Stayed 1 night in Oct 2022

10/10 Excellent

Suzanne

Stayed 1 night in Sep 2022

6/10 Okay

Gareth

Stayed 1 night in Sep 2022

10/10 Excellent

Dongbao

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, receptionist.
Stayed 1 night in Sep 2022

8/10 Good

kuldip

Stayed 1 night in Jul 2022

8/10 Good

GENNARO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

2/10 Terrible

Josue

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel Ever!
Terrible place, I will never I’m my trips back to Paris ever book this hotel, I had informed them that my airline canceled my flight and when I tried to change my dates they said no and wouldn’t even let me cancel also! Terrible customer service and terrible way of dealing with a situation which was out of the customers hands! I hope the owner or manager reads this! If you are reading this learn to have some sympathy or at least understanding of situations out of peoples hand.
Stayed 1 night in Jun 2022

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worker who checked us in was extremely accommodating. We arrived after midnight and there was a mixup with the room so they upgraded us to two premium rooms
Stayed 1 night in Jun 2022

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
It was ok. Normal for a hotel in france.
Stayed 7 nights in May 2022

6/10 Okay

eliza

Stayed 1 night in May 2022

8/10 Good

Fergal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020

4/10 Poor

Sally, Caribbean

Travelled with partner
First of all they gave us the key to a wrong room. Next we got a room with bad wifi and had to be changed to another Finally because I was ill we asked for room service and were told that there are only certain hours for that.
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Probably the worse hotel I’ve stayed in during the past 20 years of travelling on business.
Stayed 1 night in Oct 2019
Response from Marjorie on 31 Oct 2019
Dear Sir or Madam, It is our concern to always provide the best experience to our guests. I am really sorry to learn that we didn't meet your expectations. As it is our goal to improve our service, would it be possible for your to contact us and give us more details about your stay? You can contact us via email h1246@accor.com or h1246-om@accor.com Thanks a lot for your feedback

2/10 Terrible

Sydney, Parramatta

Business traveller
Disliked: Staff & service, amenities
The staff did not care. They believe their job is sit anywhere with their notebook and check you in and out.i stayed there for tuelve hours I left my room twice each time I had to go to reception and get e new key. I had lots of lugages no one could help me get to my room. The room had no tooth brush, cream or minibar. I asked them how do you get 4 star rating with no toiletries in the rooms? Poor place. I am a big guy thei gave me to tiny beds for children. Horrible!
Stayed 1 night in Jun 2019

2/10 Terrible

Mohamed

Disliked: Cleanliness, staff & service, property conditions & facilities
Mon voyage a dû être reporté et je voulais annuler mon sejour au dit Hotel une semaine avant la date prévue. Á ma surprise je n'ai trouvé aucune trace de ma reservation afin d'avertir du changement imprevu. Bien entendu des frais ont été facturés. Mauvaise experience.
Stayed 6 nights in Feb 2024

10/10 Excellent

Pascale

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Florian

Stayed 1 night in Dec 2023

8/10 Good

HOUSEAUX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtellerie rien à redire, restauration = cuisine industrielle très moyenne. Une bouteille d'eau dans la chambre serait la bienvenue.
Stayed 1 night in Dec 2023

8/10 Good

Gilles

Stayed 1 night in Dec 2023

4/10 Poor

Juan Vicente

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
La limpieza
Stayed 1 night in Nov 2023

8/10 Good

abdellatif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Fanny

Stayed 1 night in Nov 2023

8/10 Good

Olivia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon choix pour une veille de voyage via Orly
Séjour avec espace d’accueil agréable, chambres confortables. Pratique pour une nuit avant départ à Orly. Accessible en bus depuis Massy. Attention, nous avions été mal renseignés pour la localisation de l’arrêt de la navette aéroport, ce qui a été un peu stressant pour notre départ.
Stayed 1 night in Oct 2023

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Sébastien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

halim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Ari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel moderno na decoração. Utilizei para uma noite em função de conexão no aeroporto de Orly. Transfer para o hotel e aeroporto. Bem próximo do aeroporto.
Stayed 1 night in Aug 2023

10/10 Excellent

ADOLFO E L

Stayed 1 night in Sep 2023

8/10 Good

Luc

Stayed 1 night in Sep 2023

10/10 Excellent

isabelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nickel! Hôtel très agréable
Stayed 1 night in Aug 2023

10/10 Excellent

Paolo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel à servizio dell’aeroporto, estremamente accogliente e piacevole
Stayed 4 nights in Aug 2023

10/10 Excellent

Morena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy cerca excelente
Stayed 3 nights in Aug 2023