Exterior

Reviews of L'Hotel du Collectionneur Arc de Triomphe

5 out of 5
L'Hotel du Collectionneur Arc de Triomphe
51-57 rue de Courcelles, Paris, Paris

Reviews

8.2

Very good

Rating 10 - Excellent. 516 out of 1004 reviews" "
Rating 8 - Good. 213 out of 1004 reviews" "
Rating 6 - Okay. 128 out of 1004 reviews" "
Rating 4 - Poor. 63 out of 1004 reviews" "
Rating 2 - Terrible. 84 out of 1004 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Elena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very comfortable and easy access to neighboring areas.
Stayed 3 nights in Mar 2024

10/10 Excellent

TaKecia D

Travelled with family
The hotel and service is excellent!!
Stayed 4 nights in Apr 2024

10/10 Excellent

Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Advertised with views of the Eiffel Tower however only a few rooms offer this view
Stayed 2 nights in Apr 2024

8/10 Good

free

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Al around good Hotel, but nothing extraordinary
Stayed 3 nights in Apr 2024

10/10 Excellent

Brittney

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Stayed there with my family and they loved it.
Stayed 4 nights in Apr 2024

10/10 Excellent

Taina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk gave us an early check in, that was awesome. I really appreciated that.
Stayed 2 nights in Mar 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

2/10 Terrible

RONG

Disliked: Staff & service, amenities, property conditions & facilities
Terrible service and noisy room.
Stayed 1 night in Apr 2024

8/10 Good

Aditya, San Jose

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent property but the breakfast staff were very not flexible with timing (they close exactly at 10) with people waiting at the door.
Stayed 3 nights in Mar 2024

2/10 Terrible

Maritza

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
My experience at this hotel was very disappointing. From the first day, I encountered several issues, including the lack of basic bathroom amenities such as shampoo, soap, and conditioner. Additionally, the phone in the room was not working, and the air conditioning was malfunctioning. Despite requesting compensation from the management, I only received a bottle of water in the room, with no further action taken to address the problems. Even after expressing my dissatisfaction and requesting a complimentary day's stay, the management did not agree to my request. In summary, my stay at this hotel was frustrating and disappointing. For these reasons, I rate it one star and would not recommend this place to other travelers. I do not plan to return in the future.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience
Stayed 1 night in Feb 2024

10/10 Excellent

castro

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property
Stayed 2 nights in Mar 2024

10/10 Excellent

loveleen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great. Staff was very friendly and helpful. Very clean place
Stayed 4 nights in Mar 2024

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location was great. Hotel treated me well and attended to my needs.
Stayed 4 nights in Feb 2024

10/10 Excellent

Solange, beirut central district

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are welcoming, room was enough for four with a view of the tour eiffel. 10 min walk to the champs elysees , location was really good. Hotel is clean.
Stayed 4 nights in Mar 2024
Response from Guest Relation on 17 Mar 2024
Dear Solange, Thank you very much for taking the time to share your feedback with us.We are very happy to hear that you enjoyed our hotel and our location!We hope to see you back soon, Kind regards, C.

10/10 Excellent

amir

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful front desk
Stayed 3 nights in Feb 2024

10/10 Excellent

Paulina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is wonderful and the staff was very nice, proper and friendly. The lady that checked us in (Feb 29th @3pm) was lovely and was really trying to help us. It did take very long to check in, we waited about 30 min, and they still could not get us in the room, so we ended up leaving our luggage on the side to go see places and came back in about six hours later to check in and thankfully our room was ready by then. We had an upgrade option but we didn't get the upgrade and as VIP we also had the welcome bottle of wine, which was also not provided. Besides those things the room was just wonderful and I think it's been the best comforter I've ever slept with in my entire life! The hotel itself is in perfect clean condition and is very elegant and the staff is very caring, professional, competent and lively. I also appreciate that they have parking on site which ranges between 30 and €60 per day depending on the form of payment, and the valet people were gentlemen! They also have a bar on site for light snacks, and the place is walkable from other forms of transportation like the subway. I will definitely return to this hotel and I highly recommend it!
Stayed 1 night in Feb 2024

6/10 Okay

Susan Lee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The men who handle the luggage are truly the professionals. They are very efficient and courteous. The breakfast is very good too! My toilet had some issues which was an inconvenience at midnight so that was a bummer. The hotel itself is very clean but can always use just a little extra to take it to the next level, We had an issue with a waiter who seemed to not want to do his job. Other than that it was very good. Grade A
Stayed 1 night in Mar 2024

10/10 Excellent

ZI XIN

Liked: Amenities
good service
Stayed 1 night in Jan 2024

10/10 Excellent

dolores

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just love it!
Stayed 3 nights in Feb 2024

6/10 Okay

Nina

Travelled with family and small children
There were moths in our bedroom which I was very worried we would take home. Even when I reported this they just apologised. The housekeeping was extremely slow on the two occasions we needed things. We had to call three times each and wait for over an hour to get hot water and towels. The buffet breakfast was lovely. The area is okay. I wouldn’t stay there again.
Stayed 2 nights in Feb 2024

10/10 Excellent

Brisilda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
B
Stayed 2 nights in Jan 2024

10/10 Excellent

Eustina

Stayed 3 nights in Feb 2024

10/10 Excellent

Tram

Stayed 2 nights in Feb 2024

6/10 Okay

Seema

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The concierge staff was excellent. However the rest of the hotel was all right not worth the price. When I booked the room in the picture it showed the Eiffel Tower. However when I got my room it wasn't available The breakfast options were very basic. After spending $2200 For 3 nights, one night we went to ask for bottle water And they told us this time we will give it To you however going forward there will be an additional charge for a water bottle. The room was very tiny. The view wasn't great I will not come back to this hotel
Stayed 3 nights in Feb 2024

8/10 Good

Daniel

Stayed 3 nights in Feb 2024

4/10 Poor

Pinhas

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty, air conditioner vents were filthy. It was too hot in the room, and it was impossible to cool it down. The bathtub is dangerously high when you step out of it. The soap and shampoo are of poor quality. Breakfast is expensive for no reason. The entire hotel and rooms are paved with old carpets that smell bad. Empty minibar. Weak WiFi. There is no smart TV. Always 2 elevators did not work out of 4. The rooms facing the road are noisy. I can't believe it's a five-star hotel...
Stayed 5 nights in Jan 2024
Response from EA on 1 Mar 2024
Dear valued guest, Thank you for your recent stay and for taking the time to review us on the site Expedia.com. We are sincerely sad to note that your stay was not up to your expectations. Please accept our most sincere apologies for any upset or inconvenience caused. Kindly rest assured your comments have been well noted and taken in consideration. We are sincerely sad that we were not aware of your dissatisfaction during the period of your stay as this might have enabled us to ensure the remaining part of your stay is a pleasant one. Perhaps we may suggest that you contact our guest relations team when making the arrangements for your next trip to Paris and we will be happy to facilitate our next stay and to ensure it is a truly successful one. Until then, we remain at your entire disposal for any further assistance you may need. Kindest regards from the entire team, Sincerely yours, Executive assistant

2/10 Terrible

Larry

Travelled with family
Disliked: Cleanliness, staff & service
We had to move rooms 3 times No heat Room service was abysmal Left off items We asked for a refund they said expedia would deny it. It was actually them that denied it Expedia did everything possible to get a refund. I fault the hotel very poorly ran hotel and charged me for nights i didnt occupy the room. Very stingy hotel, felt very sorry for employees. Would never recommend this hotel.
Stayed 6 nights in Jan 2024
Response from EA on 27 Feb 2024
Dear valued guest, Thank you for your recent stay and for taking the time to write a review on the site Expedia.com. We are sincerely sad to note that we obviously failed to meet your expectations at the occasion of your recent stay. Please accept our deepest apologies for any upset or inconvenience caused. We can only regret the fact that despite the efforts made by the team to meet you and to offer solutions we could not restore your trust in our services for the remaining part of your stay. Dear valued guest, guest satisfaction is one of our top priorities and we will be pleased to have the chance to show you that this experience is rather an exception that a rule. Please note that we all remain at your entire disposal and will be only too happy if there is anything else we can do to assist you. Kindest regards from the entire team, Sincerely yours, Executive assistant

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Yoly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. Great espresso and tea options in the room. Bar had a great vibe!
Stayed 4 nights in Jan 2024
Response from EA on 9 Feb 2024
Dear valued guest, Thank you for your recent stay and for taking the time to review us on the site Expedia.com. We are glad to know the you are overall satisfied and that you appreciated more particularly the helpfulness and the friendliness of our team as well as the atmosphere at our Bar. Your very kind compliments will be certainly greatly appreciated and we will not fail to share them with the entire team. Thank you !Looking forward to the chance of welcoming you back soon and of serving you again, Kindest regards from the entire team, Sincerely yours, Executive assistant

10/10 Excellent

Valentina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Bethany

Travelled with partner
Liked: Property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Enidza

Stayed 5 nights in Dec 2023

10/10 Excellent

Keiko

Stayed 3 nights in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The WORST HOTEL that I ever booked on line .
I went to this hotel with a hope of a great New Years stay . It turned into a nightmare . I can’t believe that i was paying over 500 Euro per night for this ! This hotel doesn’t look and operate as a 5 star hotel it’s like an average 3 star hotel I will list some of the problems about this hotel : It’s cold inside the room!! Air condition even when is OFF was making a horrible high pitch buzzing noise, because of that we could not get any sleep 🛌 . I had to buy a pair of air plugs to be able to get any sleep at this place! They offered to move us to another room which was dark and even more tired looking at the back of a hotel , no thank you . Rooms need renovation , there is a dump smell . Then everything is overpriced , how can you justify a very ordinary hot chocolate at 12 EURO ? There was NO Hairdryer in the room ! Imagine paying 500 euro per night and they didn’t even bother to put a hairdryer in the room . I had to call for one , then make another call to remind them , then 45 min later they brought one . As a gold member here and when available I’m entitled to late check out . The reception gave me 1 hour extension , to check out at 1pm , any longer cost 100 Euro per hour . The hotel management communicate with you via WhatsApp which is a good idea - but they are of no help . My msg’s were ignored or replied hours and hours later ! I would strongly suggest to find a better place to stay ! It was really disappointing and our New Years holiday was ruined.
Stayed 4 nights in Dec 2023
Response from EA on 1 Feb 2024
Dear valued guest, Thank you for choosing us for your recent stay and for taking the time to review us on the site Hotels.com. We are sad to know that you are not entirely satisfied with your recent stay and at the outset we would like to extend our most sincere apologies for any upset or inconvenience caused by the air conditioning system. Please rest assured your comments have been well noted and taken in consideration. In terms of information only, all our rooms are equipped with a hair drier which is stored in a storage bag in the dressing. As to check-out, we are always happy to offer complimentary late check out as soon as the occupancy allows it and we are sincerely sad if this was not the case on you departure day. Dear valued guest, we all hope to have the chance to welcome you back soon and to show you the kind of experience we aim to offer to our guests and meanwhile, we remain at your entire disposal for any further assistance you may need, Warmest regards from the entire team, Sincerely yours, Executive assistant

10/10 Excellent

maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 8 nights in Dec 2023

10/10 Excellent

Laura, Miami

Stayed 3 nights in Dec 2023

6/10 Okay

Avan

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was not comfortable and even I had to ask for everything until it was provide in the room. Very poor services, problems with water in bathroom, elevators, even on breakfast people where asking for cups several times to serve themselves.
Stayed 6 nights in Dec 2023
Response from EA on 1 Feb 2024
Dear valued guest, Thank you for your recent stay and for taking the time to to write a review on the site Hotels.com. We are sad to read that you are not entirely satisfied with your recent stay and would like to extend our most sincere apologies for the inconveniences you have encountered during your stay. Please est assured your comments have been well noted and taken in consideration. Dear valued guest, we truly hope you will give us the chance to welcome you back soon, to restore your faith in our services and show you the kind of experience we aim to offer to our guests. Until then, we remain at your entire disposal for any further assistance you may need, Kindest regards from the entire team, Sincerely yours, Executive assistant

10/10 Excellent

Maite

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with great location
Stayed 2 nights in Jan 2024
Response from EA on 27 Feb 2024
Dear valued guest, Thank you very much for choosing the Hotel du Collectionneur for your recent stay in Paris and for sharing your positive experience on the site Expedia.com following to your stay. It is a pleasure to read that you truly enjoyed your stay at the Hotel du Collectionneur and our nice central location between the Arc de Triomphe, the Champs-Elysées and the beautiful Parc Monceau. Dear valued guest, we all look forward to welcoming you back very soon!Kindest regards from the entire team, Executive Assistant

8/10 Good

Jean-Seok

Travelled with family
Liked: Cleanliness, staff & service
The hotel is located at a quiet neighborhood near the Parc Monceau. The hotel is nice and clean. However, there was water dropping down from the ceiling constantly. A technician came to fix it. However, the water dropping continued. So we had to change the rooms in the middle of the night. Other than that, we enjoyed our stay at the hotel. Thank you.
Stayed 5 nights in Dec 2023
Response from EA on 1 Feb 2024
Dear valued guest,Thank you for your recent stay and for taking the time to review us on the site Hotels.com. We are sincerely glad to know that you are overall satisfied with your stay and that you appreciated our nice quiet and central location, next to the elegant Parc Monceau. Also, we would like to extend once again our most sincere apologies for the upset and the inconvenience caused by the room move. Please rest assured the necessary has been made to avoid recurrence. Dear valued guest, we all hope to have the chance to welcome you back soon and to serve you again, Kindest regards from the entire team, Sincerely yours,Executive assistant

4/10 Poor

Janetth Lopez

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
The staff is very unfriendly, room was really hot, we couldn't sleep properly because it was a lot of noise, we could hear the people next to our room. Not happy with my stay after the amount we pay fro this place.
Stayed 3 nights in Dec 2023
Response from EA on 30 Jan 2024
Dear valued guest, Thank you for your recent stay and for taking the time to review us on the site Expedia.com. We are sincerely sad to note that you are not entirely satisfied with your recent stay and would like to extend our most sincere apologies for any upset or inconvenience caused. Please rest assured your comments have been well noted and taken in consideration. Dear valued guest, perhaps we may suggest that you contact us at the occasion of your next rip to Paris and we will be pleased to facilitate your stay and to take care of the necessary details to ensure your entire satisfaction on this new occasion. Until then, we remain at your entire disposal for any further assistance you may need. Warmest regards from the entire team, Sincerely yours, Executive assistant

10/10 Excellent

aicha

Liked: Cleanliness
Very good
Stayed 2 nights in Dec 2023
Response from EA on 30 Jan 2024
Dear valued guest,It is a pleasure to hear that you enjoyed your stay with us!Thank you for taking the time to review our hotel and we hope you will come back and visit us soon again !Warmest regards,Executive Assistant

2/10 Terrible

Robin

Disliked: Staff & service
My son had allergic reaction to the chocolate given at check in. It had some sort of nut paste in it. Thankfully the reaction was not fatal and we didn't have to use the epipen. I had benadryl with me and he had to take it. I informed the hotel, but there was no follow up or attention at all from the hotel. We checked in on Christmas eve and checked out after Christmas. He stayed in the hotel room the whole time due to the incident. We didn't have to go to the hospital, but he did not feel good enough to go out anywhere. The property-wise, the hotel room lamp was not working, and there was some sort of water leakage in front of the bathroom. I tried to contact the guest services several times, nobody answered. The garden was not accessible. It was NOT the five star hotel experience we were expecting. This was the 4th hotel we checked in during this trip; and the service was by far way inferior than all the others. Above and beyond careless guest service. The hotel finally contacted me regarding the matter after we got back home. Wow.
Stayed 2 nights in Dec 2023
Response from EA on 29 Dec 2023
Dear valued guest, Thank you for your recent stay and for taking the time to review us on this platform. We are sincerely sad to read about the allergy issue following to the chocolates offered to your child and to all the children present in our hotel during the Christmas Holidays. We are deeply sad that this situation did not allow you and your family to live a unique experience in the City of Light. In terms of information only, please allow us to precise that we were not aware about the allergy, and we were never asked about the possible allergens in the chocolate. Needless to say, how much we regret this situation. The team offered assistance, including medical assistance which have been declined. On the following day, the team tried to contact you to ask news, however the do not disturb option being activated, this did not allow them to exchange further with you. Dear valued guest, please let us reiterate our sincere apologies for this situation. We remain at your entire disposal for any further information or assistance you may need, and we wish you all the best for the upcoming New Year. Kind regards from the entire team, Sincerely yours, Executive assistant

10/10 Excellent

Farhad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was fantastic, Fariba at the front desk was so accommodating and because of her and other staff members we will be returning and recommending this hotel to all our friends back in Los Angeles!
Stayed 2 nights in Dec 2023
Response from EA on 26 Dec 2023
Dear valued guest,Thank you for your recent stay and for taking the time to write such a nice positive review on this platform.We are really happy to know that you enjoyed a fantastic stay at the Hotel du Collectionneur. Your very kind compliments for Fariba's service are the best recognition we can receive and we will certainly not fail to shared them with herself and the entire team as this will be a great source of inspiration to all of us. Thank you !Dear valued guest, we will be thrilled to have the chance to welcome you back soon and to serve you again. It will be also a great pleasure for us to welcome you friends from Los Angeles as well.Let us wish you all the best for the upcoming New year!Kind regards from the entire team,Sincerely yours,Executive assistant

6/10 Okay

Keri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Michael, DUMFRIES

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Jacqueline

Stayed 1 night in Dec 2023

10/10 Excellent

Francesca

Stayed 3 nights in Nov 2023