Eiffel Tower Suite | Premium bedding, minibar, in-room safe, individually decorated

Reviews of Hyatt Paris Madeleine

5 out of 5
Hyatt Paris Madeleine
24 Boulevard Malesherbes, Paris, Paris

Reviews

9.0

Wonderful

Rating 10 - Excellent. 349 out of 590 reviews" "
Rating 8 - Good. 172 out of 590 reviews" "
Rating 6 - Okay. 46 out of 590 reviews" "
Rating 4 - Poor. 11 out of 590 reviews" "
Rating 2 - Terrible. 12 out of 590 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sunil

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Abigail

Staff so helpful and hotel is well located and even do wonderfully quiet
Stayed 1 night in Mar 2024
Response from The Front Desk Team on 10 Mar 2024
Dear Abigail,Greetings from Hyatt Paris Madeleine !It is such a pleasure to read your wonderful comments further to your recent stay at the Hyatt Paris Madeleine.We are very pleased to read that you enjoyed our hotel and our staff professionalism.We sincerely thank you for your review and we look forward to welcoming you back in the near future.

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a great hotel with staff that makes you feel welcome.
Stayed 2 nights in Feb 2024
Response from The Front Desk Team on 10 Mar 2024
Dear Adam,Greetings from Hyatt Paris Madeleine !Thank you for taking the time to share your feedback with us regarding your stay at Hyatt Paris Madeleine.It was a pleasure to welcome you and we are glad to hear that you enjoyed our staff professionalism.We sincerely thank you for your review and we look forward to welcoming you back in the near future.

6/10 Okay

Sheri

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was 3 hours late for us. We were exhausted after flying out of Vancouver ! Kept getting the runaround d for the room until 6:00.
Stayed 3 nights in Feb 2024
Response from Thomas Front Office Supervisor on 10 Mar 2024
Dear Sheri,Greetings from Hyatt Paris Madeleine !Thank you very much for letting us a review following to your stay at Hyatt Paris Madeleine.Once again I would like to apologize regarding the late check-in, we did have a late check-out on this room, this is why we had offered you the opportunity to have a late check-out as well.I am truly sorry that you had to wait 3 hours to be able to check-in.If you ever want to come back to Paris and to let us another chance, please do not hesitate to contact us in advance, we will do our best to make it memorable.Warmest regards from The City of Lights,

8/10 Good

Leshelle

Stayed 2 nights in Jan 2024
Response from The Front Desk Team on 18 Feb 2024
Dear guest,Greetings from Hyatt Paris Madeleine !Thank you for taking the time to share your feedback with us regarding your stay at Hyatt Paris Madeleine.It was a pleasure to welcome you and we are glad to hear that you enjoyed your stay with us.We hope to have the pleasure of welcoming you back at our Hotel for your future stop-overs to Paris.Warmest regards from The City of Lights,

10/10 Excellent

Marina

Stayed 4 nights in Jan 2024
Response from Front Desk Team on 15 Jan 2024
Dear guest,Greetings from Hyatt Paris Madeleine !Thank you for taking the time to share your feedback with us regarding your stay at Hyatt Paris Madeleine.It was a pleasure to welcome you and we are glad to hear that you enjoyed your stay with us.We hope to have the pleasure of welcoming you back at our Hotel for your future stop-overs to Paris.Warmest regards from The City of Lights,

10/10 Excellent

Kumarl, Tampa

Stayed 4 nights in Jan 2024
Response from Front Desk Team on 15 Jan 2024
Dear guest,Greetings from Hyatt Paris Madeleine !Thank you for taking the time to share your feedback with us regarding your stay at Hyatt Paris Madeleine.It was a pleasure to welcome you and we are glad to hear that you enjoyed your stay with us.We hope to have the pleasure of welcoming you back at our Hotel for your future stop-overs to Paris.Warmest regards from The City of Lights,

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality was excellent the staff went above and beyond to accommodate our needs. The location is perfect and close to everything! Looking forward to our next stay.
Stayed 3 nights in Nov 2023
Response from Front office of Hyatt Paris Madeleine on 29 Nov 2023
Dear Daniel, Greetings from Paris!Thank you for taking the time to share your feedback with us regarding your stay at Hyatt Paris Madeleine.It was a pleasure to welcome you and we are glad to hear that you enjoyed your stay with us. Please be assured that we have shared your feedback with the concerned team, this is very rewarding for all of us.We hope to have the pleasure of welcoming you back at our Hotel for your future stop-overs to Paris.Sincerely, Apolline Front office of Hyatt Paris Madeleine

10/10 Excellent

Lester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023
Response from Front Office Team on 14 Nov 2023
Thank you for taking the time to share your feedback with us regarding your stay at Hyatt Paris Madeleine.It was a pleasure to welcome you and we are glad to hear that you enjoyed stay. We hope to have the pleasure of welcoming you back at our Hotel for your future stop-overs to Paris.With our warmest regards,

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
My second time there Will go back a third time
Stayed 3 nights in Sep 2023
Response from Front Desk Team on 12 Sept 2023
Dear guest,Thank you for your review, following your second stay at Hyatt Paris Madeleine.We are very pleased to read that you enjoyed your stay in our property.It will be a pleasure to welcome you a third time to the Hyatt Paris Madeleine.Warmest regards from The City of Lights

8/10 Good

Fatima

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eccellent service, especislly from Victor the bellboy who was so helpful, kind amd considerate. He helped us so much with the bags and getting a taxi snd was so warm and welcoming. Also a bif shout out to the lady st breakfast, i think her name was Shrw shrw, she was lively, helping my mom pracyoce her french, friendly and hempgul towards mt baby and my childs needs. Overall, stagg were superb, coulsnr ask for better service , only downside was it was a little pricey for a small hotel but the staff made the trip memorable and comfortable. Also victoria, the housekeeping lady was excellent, so thorough in her job, excellent cleanliness and so sweet.
Stayed 3 nights in Aug 2023
Response from Front Desk Team on 2 Sept 2023
Dear guest,Greetings from Hyatt Paris Madeleine !It is such a pleasure to read your wonderful comments further to your recent stay at the Hyatt Paris Madeleine.I was thrilled to share your wonderful feedback with the entire team and especialy to Victor, Shew Shew and Victoria! This is so rewarding for all of us to read such comments as we are striving every day for excellence.I am sorry to hear that ou property did not meet your expectation regarding the price and size of the hotel.We hope to have the pleasure of welcoming you back at our Hotel for your future stop-overs to Paris.Warmest Regards from The City of Lights,

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Thomas Séjourné on 24 Aug 2023
Dear Stephanie,Greetings from Hyatt Paris Madeleine !Thank you for taking the time to share your feedback with us regarding your stay at Hyatt Paris Madeleine.It was a pleasure to welcome you and we are glad to hear that you enjoyed your stay in our property.It will be a pleasure to welcome you back to the Hyatt Paris Madeleine during your future stays in the French capital.

10/10 Excellent

chuan

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Safe
Stayed 2 nights in Jul 2023
Response from Thomas Séjourné on 28 Aug 2023
Dear Chuan,Greetings from Hyatt Paris Madeine!Thank you for taking the time to share your feedback with us regarding your stay at Hyatt Paris Madeleine.We are very pleased to read that you enjoyed your stay in our property.We hope to have the pleasure of welcoming you back at our Hotel for your future stop-overs to Paris.Warmest Regards,

10/10 Excellent

Salvador, McAllen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelentes condiciones del hotel Hyatt con cuartos espaciados y modernos con extraordinario servicio y staff. Si estás interesado en compras, restaurantes y visitar algunos de los principales atracciones las podrás encontrar entre 10 y 15 min caminando. En cuanto a transporte Uber y Google maps serán tus principales recursos para moverte a cualquier punto de la ciudad con un costo promedio por viaje de 12 Euros.
Stayed 4 nights in Jul 2023
Response from Front Office Team on 25 Aug 2023
Dear Salvador,Greetings from Paris!What a wonderful review about your recent stay at the Hyatt Paris Madeleine !Thank you for taking the time to share your feedback.We are thrilled to read that you have enjoyed your stay !We hope to have the pleasure of welcoming you back soon.Warm regards,

10/10 Excellent

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I would absolutely stay here again. My husband, two daughters and I had a perfect one night stay. The staff is above and beyond helpful, friendly and knowledgeable. Easy walking to many cafes, shops etc. I would recommend this hotel to my friends and family when travelling to Paris.
Stayed 1 night in Jul 2023
Response from Yousra on 18 Jul 2023
Dear Amanda,Greetings from the Hyatt Paris Madeleine.We are glad that you enjoyed your stay at the hotel and we do really appreciate your feedback.Warm regards, Yousra, Front office agent.

10/10 Excellent

Luz, Pullman

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, perfect location in Paris with most attractions close by. The staff was extremely friendly and kind. They pampered my kids and ourselves everyday with a different surprise. The hotel was super clean and in very good condition. We felt like at home in our stay in Paris. Highly recommended hotel. We cannot wait to be back to Hyatt Madeleine.
Stayed 4 nights in Feb 2023

10/10 Excellent

Qian

10/10 Excellent

Kunal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
David, the property manager helped a lot with bookings for museums, Versailles and restaurants. Very friendly staff.
Stayed 7 nights in Aug 2022
Response from Lasma Front Desk Agent on 13 Oct 2022
hello Mr. Kunal ShahThank you for staying with s in Paris Hyatt Madeleine. We are very happy to hear your feedback and that you enyoyed our staff helpness especially DavidsWe hope to wellcome you back soon.Have a wonderful day

10/10 Excellent

zhigang

Stayed 2 nights in Aug 2022
Response from Front Desk Team on 27 Aug 2022
Dear Mr. Yuan,Greeting from Hyatt Paris Madeleine!Thank you for taking the time to share your feedback with us regarding your stay at Hyatt Paris Madeleine.We are very pleased to read that you enjoyed your stay.We hope to have the pleasure of welcoming you back at our Hotel for your future stop-overs to Paris.Warm Regards from The City of Lights,

6/10 Okay

Claudio

Stayed 3 nights in Jul 2022

10/10 Excellent

Lamah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Experience
Excellent experience and location. Quiet and relaxing.
Stayed 3 nights in Jul 2022
Response from Front Desk Team on 21 Jul 2022
Dear Lamah, Greeting from Hyatt Paris Madeleine! Thank you for taking the time to share your feedback with us regarding your stay at Hyatt Paris Madeleine. We are very pleased to read that you enjoyed your stay and especially the location. We hope to have the pleasure of welcoming you back at our Hotel for your future stop-overs to Paris. Warm Regards from The City of Lights

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2022
Response from Front Desk Team on 21 Jul 2022
Dear Mr. Corleto, Greeting from Hyatt Paris Madeleine! Thank you for taking the time to share your feedback with us regarding your stay at Hyatt Paris Madeleine. We are very pleased to read that you enjoyed your stay. It will be a pleasure to welcome you back to the Hyatt Paris Madeleine during your future stays in the French capital. Warm Regards from The City of Lights

10/10 Excellent

Mishari

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are very nice and professional. Upon arriving, we were greeted and offer drinks. When we entered our room, they had a small dessert, wine, sweets, and kids journal book prepared for us as a welcome gesture. Our suite is spacious, my children (7 & 9 years old) enjoyed the comfortable sofa bed. Our bed is soft and comfortable. The pillows were perfect. I have spine issues and I didn’t have any pain after sleeping on the bed. The room is clean and the air conditioning is great kept us cool during the heat wave in July when we went. They clean everyday and provide bottled water. Also the air is clean and smells really good when we enter our room. The hotel is beautiful and is near to a lot places to eat. We enjoyed our stay for my husband’s birthday. I wish we were in the higher floors or have a view of the Eiffel Tower hopefully next time they can accommodate that request. Overall we had a wonderful time and enjoyed our stay at Hyatt Paris Madeleine! Thank you!
Stayed 5 nights in Jul 2022
Response from Front Desk Team on 17 Jul 2022
Dear Mrs. Zulueta, Greetings from Hyatt Paris Madeleine! What a wonderful review about your recent stay at the Hyatt Paris Madeleine. I am truly delighted to read how much you enjoyed your time with us, especially on such a special occasion! We are very pleased to read that you enjoyed our staff professionalism and will make sure to share your feedback with our entire team. We sincerely thank you for your review and we look forward to welcoming you back in the near future. Warmest Regards from The City of Lights,

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2022
Response from Front Desk Team on 16 Jul 2022
Dear John, Greetings from Hyatt Paris Madeleine! Thank you for taking the time to share your feedback with us regarding your stay at Hyatt Paris Madeleine. We are very pleased to read that you enjoyed your stay. We hope to have the pleasure of welcoming you back at our Hotel for your future stop-overs to Paris. Warm Regards from The City of Lights

10/10 Excellent

jin s

Stayed 5 nights in Jun 2022
Response from Front Desk Team on 7 Jul 2022
Dear Jin, Greetings from Hyatt Paris Madeleine! Thank you for taking the time to share your feedback with us regarding your stay at Hyatt Paris Madeleine. We are very pleased to read that you enjoyed your stay. We hope to have the pleasure of welcoming you back at our Hotel for your future stop-overs to Paris. Warm Regards from The City of Lights.

10/10 Excellent

Leon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel. Facilities are excellent and the staff is superb
Stayed 4 nights in Jun 2022
Response from Front Desk Team on 2 Jul 2022
Dear Leon, Greetings from Hyatt Paris Madeleine! Thank you for taking the time to share your feedback with us regarding your stay at Hyatt Paris Madeleine. It was a pleasure to welcome you and we are glad to hear that you enjoyed our hotel and staff professionalism. We hope to have the pleasure of welcoming you back at our Hotel for your future stop-overs to Paris. Warm Regards from The City of Lights,

10/10 Excellent

Kinan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceplent hotel with smazing staff, conveniently located around all important attractions.
Stayed 3 nights in May 2022
Response from Front Desk Team on 7 May 2022
Dear Kinan, Greetings from Hyatt Paris Madeleine! Thank you for your review, following your stay at Hyatt Paris Madeleine. We are very pleased to read that you enjoyed your stay and especially our staff professionalism and central location of our hotel. We hope to have the pleasure of welcoming you back at our Hotel for your future stop-overs to Paris. Warm Regards from The City of Lights, Front Desk Team

10/10 Excellent

Elizabeth

Stayed 4 nights in Apr 2022

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2022

10/10 Excellent

Angel

Stayed 1 night in Mar 2022
Response from Front Desk Team on 7 Apr 2022
Dear Angel, Greeting from Hyatt Paris Madeleine! Thank you for taking the time to share your feedback with us regarding your stay at Hyatt Paris Madeleine. We are very pleased to read that you enjoyed your stay. We hope to have the pleasure of welcoming you back at our Hotel for your future stop-overs to Paris. Warm Regards from The City of Lights. Front Desk Team

8/10 Good

jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except it was noisy at night from the bathroom. We could hear the showers and flushing of other rooms, not sure if it’s from above or next door. Otherwise a great week there.
Stayed 7 nights in Mar 2022
Response from Front Desk Team on 31 Mar 2022
Dear Jill, Greeting from Hyatt Paris Madeleine! It was a pleasure to welcome you and we are glad to hear that you enjoyed your stay. We sincerely apologize for the noise disturbance. We hope to have the pleasure of welcoming you back at our Hotel for your future stop-overs to Paris. Sincerely, Front Desk Team.

10/10 Excellent

john

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very well situated property for exploring the beautiful city of Paris. It is a well appointed and welcoming environment . The rooms were of a comfortable size and the bathroom is quite large and useful. The staff is very attentive and pleasant to interact with.
Stayed 3 nights in Mar 2022
Response from Front Desk Team on 31 Mar 2022
Dear John, Greeting from Hyatt Paris Madeleine! Thank you for taking the time to share your feedback with us regarding your stay at Hyatt Paris Madeleine. It was a pleasure to welcome you and we are glad to hear that you enjoyed the central location of our hotel, your room and our staff professionalism. We hope to have the pleasure of welcoming you back at our Hotel for your future stop-overs to Paris. Sincerely, Front Desk Team

10/10 Excellent

Alexandros

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and friendliness of all staff was great !
Stayed 4 nights in Feb 2022
Response from Front Desk Team on 26 Mar 2022
Dear Alexandros, Greating from Hyatt Paris Madeleine! It was a pleasure to welcome you and we are glad to hear that you enjoyed our staff professionalism. We hope to have the pleasure of welcoming you back at our Hotel for your future stop-overs to Paris. Sincerely, Front Desk Team

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Paris Hotel
Front desk staff are friendly and full of insider tips about Paris. Rooms are spotless and comfortable. Location is central to everything, a short walk to many top restaurants, but away from the crowds of tourists. David the manager and his team went above and beyond. Thank you for having us.
Stayed 7 nights in Feb 2022
Response from Front Desk Team on 26 Mar 2022
Dear Daniel, Greeting from Hyatt Paris Madeleine! We are very pleased to read that you enjoyed your stay and especially our staff professionalism and our central location. We sincerely thank you for your review and we look forward to welcoming you back in the near future. Sincerely, Front Desk Team

8/10 Good

Maryna

Travelled with family
Comfortable room, good service and good breakfast at the lobby restaurant.
Stayed 6 nights in Dec 2021
Response from Margaux Lemarchand - Assistant VIP Manager on 11 Jan 2022
Dear Madam, Thank you very much for your message. We are glad to see your satisfaction concerning your stay with us. We hope to see you again at the Hyatt Paris Madeleine during your next stay in Paris. Warm regards from the City of lights

6/10 Okay

Alexis

Travelled with group
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2021
Response from Margaux Lemarchand - Assistant VIP Manager on 11 Jan 2022
Dear Sir, Thank you very much for your comment. We are very pleased that you had a nice stay with us. Do not hesitate to let us know how we can improve our service for a potential future stay. Kind regards

8/10 Good

Elsie

Travelled with family
Liked: Cleanliness, amenities
A few of the staff were great and some weren’t
Stayed 6 nights in Oct 2021
Response from Théophile on 5 Nov 2021
Good evening Madam, Thank you very much for your message. We are glad to see your satisfaction concerning a part of your stay with us. We are sorry if we weren't able to answer all your wishes properly. We hope to see you again in Hyatt Madeleine during your next stay in Paris. Warm regards from the City of lights. Théophile Front Office agent

10/10 Excellent

Juan Manuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Sep 2021
Response from Théophile on 16 Oct 2021
Dear Sir, Thank you very much for your comment. We are very pleased that you had a nice stay with us. Kind regards Théophile Front Office agent

10/10 Excellent

Kyoko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and amazing service
Stayed 6 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful time at this hotel! From check in to check out the staff was amazing and accommodating in EVERY way possible. This hotel is a gem and close to all of the tourist attractions. We will definitely stay again when we return!
Stayed 5 nights in Jul 2021
Response from David Bruzzone / Front Office Manager on 10 Aug 2021
Dear Guest, Thank you for the amazing review about our Hotel and our teams as well! We will share your kind words with all of them! We are very glad to read that you enjoyed your stay with us! We wish you all the best and hope to get the opportunity to welcome you back home very soon. With my warmest regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and safe located in the heart of Paris. It’s close to everything. Staff are very courteous and pleasant. My kids and I loved our stay. Thank you so much Hyatt!!!! Will def be back!!!!
Stayed 1 night in Aug 2021
Response from David Bruzzone / Front Office Manager on 10 Aug 2021
Dear Guest, Thank you for the amazing review about our Hotel and our teams as well! We will share your kind words with all of them! We are very glad to read that you enjoyed your stay with us! We wish you all the best and hope to get the opportunity to welcome you back home very soon. With my warmest regards,

10/10 Excellent

Nicole

Stayed 1 night in Jul 2021
Response from David Bruzzone / Front Office Manager on 10 Aug 2021
Dear Nicole, Thank you for the amazing review about our Hotel and our teams as well! We will share your kind words with all of them! We are very glad to read that you enjoyed your stay with us! We wish you all the best and hope to get the opportunity to welcome you back home very soon. With my warmest regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed in Paris on several occasions and will certainly return to this hotel. The rooms are well appointed, large by Paris standards, clean and comfortable. The staff are friendly and helpful. This hotel is ideally situated to access shopping areas, restaurants and all that Paris has to offer.
Stayed 3 nights in Jul 2021
Response from David Bruzzone / Front Office Manager on 10 Aug 2021
Dear Guest, Thank you for the amazing description of our Parisian Hotel and the wonderful review about our rooms and teams. We are very glad to read that you enjoyed your stay with us ! We wish you all the best and hope to get the opportunity to welcome you back very soon. With my warmest regards,

10/10 Excellent

Nicole

Stayed 1 night in Jul 2021
Response from David Bruzzone / Front Office Manager on 10 Aug 2021
Dear Nicole, Warm greetings from Paris! Thank you very much for your rating ! We hope to welcome you back very soon to the Hyatt Paris Madeleine! We wish you a wonderful day! With my best regards,

10/10 Excellent

Jean P N

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay with flawless service
Great hotel with perfect location. Very nice and friendly staff. Food was quite good despite all the restrictions.
Stayed 7 nights in Jan 2021
Response from emile on 16 Jan 2021
Dear Mr Jean P, The Hyatt Paris Madeleine would like to thank you for taking the time to answer our survey. We are delighted to hear you enjoyed your stay with us and that our location suited you perfectly.Your heartwarming comment will be communicated to the hotel's team. We are looking forward in welcoming you again at Hyatt Paris Madeleine. Sincereley, Emile,Front Office Host

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and accommodations
Stayed 3 nights in Aug 2020
Response from Hugo on 22 Sept 2020
Thank you for staying with us and for taking the time to respond to the satisfaction Survey. I feel truly delighted to read that you have enjoyed your stay in our hotel and It will certainly be a pleasure to share your kind words with the team. I look forward to welcoming you back soon and remain at your disposal should you need any further assistance. Sincerely,

6/10 Okay

Amir

Stayed 2 nights in Jul 2020
Response from Hugo on 22 Sept 2020
Thank you for taking the time to reply to the survey As a company, we greatly value the feedback we receive from our guests as we constantly strive to maintain a consistently high standard of service especially during these difficult times. I would like to deeply apologize for the shortfall in service which you experienced. Please, if you are willing to give us a second chance, do not hesitate to contact me directly and I will take care of your booking. I wish you a great day ahead

2/10 Terrible

ARIEL

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Joséphine Thin on 11 Mar 2020
Dear Ariel, Thank you for staying with us on your last trip to Paris and for taking the time to share with us your feedback. I am sorry to hear that you didn’t fully enjoy your time in Hyatt Paris Madeleine. Feel free to contact us for any further assistance you may require. Best regards, Joséphine Thin, Director of Sales and Marketing

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Joséphine Thin on 27 Feb 2020
Cher Client, Nous sommes très heureux de constater que vous avez apprécié votre expérience au Hyatt Paris Madeleine. En espérant vous revoir très prochainement. Excellente journée à vous.