Traditional, perfectly-placed hotel but with flaws
Always stay in the renovated part of the hotel.
Our first room when we checked in was in the unrenovated part, and the bathroom had old pipes from which a strong smell of sewer escaped. We had to be moved after having unpacked, which was done quickly, but we ended up with a much smaller room, and only of the standard we had been expecting from the beginning. No upgrade, flowers or apology was offered.
Comment from Hotel Management
28-Jan-2017 by Carolina Hubert Naranjo - Guest Relations, Hotel Management
I thank you very much for choosing to stay at the hotel Westminster and for taking time to provide us your feedback.
We are very sorry for the inconvinience you encountered with the room, I reiterate our apologies and I hope these inconveniences caused to you will not deter you from returning to stay at the Hotel Westminster. We are looking forward to welcome you again in our hotel in the nearest future.