Complete refurbishment required -Staff excellent.
Posted 13-Feb-2016 on Hotels
After arriving for a fifth visit over the years, we were allocated a very poorly maintained scruffy room so I complained [ note. the hotel was not well utilised and a better room could easily have been allocated ]. I was then offered two separate rooms , one at a premium of 100 euros extra per night, the other 200 euros per night. eventually the better room was offered at 100 euros pn. Unfortunately, although a re-furbished room the electrics were hopeless and did not work properly.The knob handle on the wardrobe immediately came off. I must point out , all the staff were excellent in all respects.
Comment from Hotel Management
05-Apr-2016 by Belen Folgueira, Hotel Management
Thank you for staying with us and sharing your experience at Booking. Your constructive feedback regarding your stay is much appreciated. I would like to apologize for the inconvinience found during your stay. This is not according to our usual high standard of service we offer to our guests. On behalf of all Westminster Ambassadors, Iwe thank you one more time for your review.
We stay at your entire disposal and we hope you give us another chance to change your perception of our hotel.