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Reviews of Hôtel Terminus Orléans

2 out of 5
Hôtel Terminus Orléans
197 Boulevard Brune, Paris, Paris

Reviews

8.8

Excellent

Rating 10 - Excellent. 241 out of 545 reviews" "
Rating 8 - Good. 247 out of 545 reviews" "
Rating 6 - Okay. 45 out of 545 reviews" "
Rating 4 - Poor. 9 out of 545 reviews" "
Rating 2 - Terrible. 3 out of 545 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Vasiliki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Stayed 2 nights in Dec 2023
Response from Patrice on 20 Dec 2023
Bonjour,Un grand merci pour votre commentaire et excellente note, nous espérons vous accueillir à nouveau prochainement.Cordialement,

4/10 Poor

james

Stayed 5 nights in Oct 2023
Response from Patrice AMERI on 17 Nov 2023
Bonjour,Nous sommes désolés que vous n'ayez pas apprécié notre établissement à sa juste valeur.Pourriez vous prendre un instant pour nous envoyer vos remarques sur l'adresse mail suivante :patrice@paris-hotel-terminus-orleans.comJe reste à votre écoute,Cordialement,

10/10 Excellent

Aidan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding for a 2 star hotel, the guys on reception were very accommodating, very lingual, and always willing to help! The room is small, but has all you need, the shower is quite small, so if you’re a larger person, i wouldn’t recommend, as it’s quite a squeeze in there. We had no issues with bed bugs, despite the ongoing ‘crisis’ paris is supposed to be in. The bed was very comfortable extra pillows if necessary, we had good access to sport on TV, like formula 1, Ligue 1 and the BPL. The room is cleaned daily, which was a nice surprise, check in and check outs were good times. The metro line is just outside and takes about 10-20 minutes to reach the centre of paris. But be careful with the metro line, as it’s under works, so on some days the metro 4 is closed at this station. However there are buses and Trams, but are less direct. Hard to believe this was only a 2 star hotel, small, but efficient, the area seems okay, there’s a fair amount of homeless and possibly dangerous people, but the exit of the metro is a 20m walk to the hotel, so you make a b-line for the hotel and speak to no one, if you’re worried about being not in the center of paris
Stayed 3 nights in Oct 2023
Response from Patrice on 6 Nov 2023
Bonjour,Nous vous remercions pour votre commentaire et espérons vous accueillir à nouveau prochainement.Dans cette attente, nous vous prions d'agréer, nos plus sincères salutations.Cordialement,Patrice

8/10 Good

Robin

Travelled with partner
Liked: Cleanliness, staff & service
The room was overall nice but the bathroom was very tiny. We chose this hotel because of it being located very close to a metro station, however it turned out that that line was closed for most of our stay, not the fault of the hotel, but negatively affected our stay.
Stayed 5 nights in Oct 2023
Response from Patrice on 6 Nov 2023
Bonjour,Effectivement à la vue des JO, Paris reste ne travaux ainsi que certaines lignes de Métro et en sommes désolés.Sachez que plusieurs bus partent également de la Porte d'Orléans et nous aurions eu plaisir à vous en informer lors de votre séjour.Il ne faut pas rester sur une appréciation négative, mais retenir uniquement les bonnes choses que vous avez vécus.Nous espérons vous accueillir à nouveau.Cordialement,Patrice

10/10 Excellent

CHRISTOPHER

Stayed 3 nights in Sep 2023
Response from Patrice on 9 Oct 2023
Bonjour,Un grand merci pour votre note, et espérons vous accueillir à nouveau prochainement.Cordialement,

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean, safe, single room #610 with a slight view of the Eiffel Tower. Arthur, the front desk worker was extremely helpful.Metro stop, Porte d’Orleans, is located here, making travel throughout Paris very easy.
Stayed 2 nights in Sep 2023
Response from Patrice on 9 Oct 2023
Bonjour,Nous vous remercions pour votre excellent commentaire.Merci beaucoup pour votre message pour Arthur.Au plaisir de vous accueillir à nouveau.Cordialement,

10/10 Excellent

Jayne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff are fantastic, so helpful, rooms are small but perfectly adequate
Stayed 2 nights in Sep 2023
Response from patrice on 6 Nov 2023
Bonjour,Nous vous remercions pour votre commentaire et espérons vous accueillir à nouveau prochainement.Dans cette attente, nous vous prions d'agréer, nos plus sincères salutations.Cordialement,Patrice

10/10 Excellent

Constança

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and I were very pleased with the hotel. Our room was clean and tidy and the bed is very comfortable. We slept with the widow open because it was a very hot summer day and we didn’t wake up with any noise, it was very quiet and peaceful. The staff were all incredibly kind. I will definitely be coming back!
Stayed 1 night in Aug 2023
Response from Patrice on 23 Aug 2023
Bonjour,Encore un grand merci pour votre excellent commentaire.Nous sommes ravis que vous ayez apprécié notre établissement et le personnel.N'hésitez pas a en parler à vos connaissances.Au plaisir de vous revoir,Cordialement,

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, modern and comfortable rooms. Shower room was beautiful. All staff - reception, cleaning, breakfast - were very friendly and helpful. The area is ideal for cafes, bars and transport. My only issue was no coffee making facilities in the room.
Stayed 2 nights in May 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are well located on major avenues with metro and bus steps away. Rooms were small but well stocked and very clean. The bathroom was very clean but RV sized. Its small but water pressure and heat wrre excellewnt so size can be overlooked. Extra pillows andd blankets in wardrobe as well. Both day and nught service persons were very helpful. Skipped the breakfast option as a fresh bakery was across the street
Stayed 3 nights in Jan 2023

10/10 Excellent

Nodoka

Stayed 4 nights in Sep 2022

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely helpful and professional. The rooms were spotlessly clean and you cannot beat the location. There is a metro stop within steps of the hotel and there are great restaurants as well as a large grocery store nearby. We loved our stay!
Stayed 2 nights in Jun 2022

10/10 Excellent

T

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2022

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel feont desk staff were extremely helpful. The rooms are perfectly cleaned each day and the hotel is located steps from the metro. There are restaurants and a large grocery store nearby and I felt very safe here. The only drawback is that there is no air-conditioning but unless you are here during a rare heatwave the fans in the rooms are sufficient.
Stayed 4 nights in Jun 2022

10/10 Excellent

Eléonore

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Confortable and clean room
Stayed 1 night in May 2022

10/10 Excellent

Juan Daniel

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent as it's close to the metro and tram stations. The staff was very friendly and helpful.
Stayed 5 nights in Apr 2022
Response from Patrice on 19 Apr 2022
Bonjour, Un grand merci pour votre excellente note. Nous espérons vous accueillir à nouveau prochainement, Cordialement,

8/10 Good

Suleidy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location!
Stayed 2 nights in Mar 2022
Response from pa on 7 Apr 2022
Bonjour, Nous vous remercions pour votre commentaire. Nous espérons vous accueillir à nouveau, Cordialement, Patrice

10/10 Excellent

Chahir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020
Response from Patrice AMERI adjoint de direction on 6 Oct 2020
Bonjour, Un grand merci pour votre belle note, n'hésitez pas à nous recommander à vos connaissances et espérons vous accueillir à nouveau. Cordialement, Patrice AMERI

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Hotel Service ~ Yes in Paris
The night porter on dury on 12 March was probably rhe moat friendly and efficient I have ever met in 40 years visting and doing business in Paris. Sadly, I forgot to get hia name but hope Expedia will find a way to pasd on my thanks. Excellent hotel perfectly placed on the M4 metro line.
Stayed 1 night in Mar 2020
Response from Patrice AMERI on 16 Apr 2020
Hi, Thank you for your excellent review, and the nam to the night audit is REMUS, he will see your comment. Regards and hope to see you again. Patrice AMERI

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property was well maintained, which is all i can ask for.
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Excellent location, comfortable accomodation that provides all services as stated with good quality. Bathroom space is extremely tight and impossible to shower without dropping water over floor. Very happy, provides good sleep, services, amentitoes, clean and well presented and central to all types of transport, cafes, restaurants and grocery stores.
Stayed 5 nights in Aug 2019
Response from Patrice on 13 Aug 2019
Hi guests, Thank you for your excellent comment and hope to see you soon Best regards,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great value with small inconveniences
I've traveled to Paris on business and pleasure for 20 years and stayed in 35 or 40 different hotels during that time. Hotel Terminus is one of the nicer two-star hotels. The room and common areas were very clean. The hotel is literally 5 meters from the Porte d'Orleans metro (line 4) entrance, making it very convenient. WiFi worked well and consistently; the only small issue was that two devices cannot be connected for the same user simultaneously. One must be logged off and the other logged on. The room that I booked (lowest category) had two inconveniences: a tiny bathroom in which the toilet blocked half the shower and made it uncomfortable to get in and out; a very short padded stool in place of a desk chair that was not at all comfortable. The shower would likely not be a problem if booking a larger, more expensive room. If you're traveling during summer, be aware that the hotel has no air conditioning. However, a small tabletop fan was provided in the room and was much appreciated since it was hot (85 F / 30 C). Also be aware that you will be asked to pay the local Paris city lodging tax (in French, la taxe de sejour) of 1,13 euros at check in, even if your room is prepaid through the booking website. This is not a scam; all hotels in Paris are required to collect this tax.
Stayed 1 night in Jul 2019
Response from Patrice on 13 Aug 2019
Hi guests, Thank you so much for your excellent comment, we hope to see you again but not in summer. We wish you the best, Regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the staff. They were friendly and helpful when I had questions.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely stay at the hotel! The staff couldn’t have been more welcoming and helpful. The room was spotless and a brilliant size for two people. Good location too as the metro is just meters away. Also, they helped us organise a mini bus to the airport which was much easier than the metro. Would definitely recommend.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money. The staff was quite friendly and the room tidy. Bathroom was however really small. Satisfying experience overall.
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Really good for the price—but a few odd quirks
No complaints—especially for the price! The room was clean (and I'm VERY picky), the staff is helpful and multilingual, and the location is amazing. Though not within walking distance of the more touristy sights, it's right on the Metro and tram—under 30 minutes from Gare du Nord, and there are a bunch of very "authentic"/tourist-free neighborhoods nearby. A few quirks: THERE IS NO AC (it was fine in October, and there's a nice breeze in courtyard rooms), it's a European-style "leave your key with the front desk" kind of place where the keys get reused between guests, and there's a weird "no food in the room" rule, which makes it hard to enjoy a dinner of bread, cheese, and wine from one of the nearby stores. The small elevator is not accessible, and there's some noise from neighbors' doors slamming. Also, the check-in clerk used the phrase "so you just have to prepay for breakfast and city taxes now" as if I didn't have a choice to decline the breakfast. I did decline it, because I was in Paris—why would I eat a hotel breakfast?—and he didn't make a fuss, but it felt more like an upsell ("what can I get you for an appetizer?") than a linguistic quirk. That might sound like a lot of negatives, but the hotel is a seriously great value, and much more predictable (and better for the local housing market) than an AirBnB.
Stayed 3 nights in Oct 2018

10/10 Excellent

ido

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small room
Stayed 3 nights in Oct 2018

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018

6/10 Okay

Oleg

The location is very far from the center of Paris, but very close to a metro station. Very small room, tiny bathroom, tiny elevator. Thin walls, when there is noise in corridor, it can be heard very well inside the room. The bed is small and not comfortable, they give you only 1 blanket for two people. I asked for second blanket, but it wasn't available. No AC in the room, need to open window at night. However, the room was clean and tidy, the cleaning stuff did their job every day, the clerks at the reception desk were very nice and helpful. Overall, it's a good cheap motel for 1 person who doesn't mind to live far from center. If you are a couple, who used to more comfortable conditions and don't like to be stuck in the metro everyday, I suggest finding something better and closer to center of the city.
Stayed 5 nights in Sep 2018

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff, clean and comfortable.
Couldn't fault the cleanliness and comfort of the hotel. The staff were all very helpful, friendly and polite. The room was noisy in the evening as we were directly above the bar next door but it quietened at 12.30 so not too late. The metro was right outside and is a direct line for gare du nord and Chatelet. I would be happy to stay here again.
Stayed 3 nights in Jun 2018
Response from Patrice AMERI on 2 Aug 2018
Hello, We thank you for your excellent comment and do not hesitate to ask us next time a room in height. Looking forward to welcoming you again, Regards,

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Average
Very near to metro, cracking boulangerie over the road. very basic room with very small bathroom and not terribly clean but not the worst in the world. There was a Smarties type thing by the side of the wardrobe when we arrived and was still there 3 days later. Wifi was annoying as could only use one device at a time but i needed to use two. Breakfast seemed expensive so we didn't have onsite.
Stayed 3 nights in Jun 2018
Response from Patrice AMERI on 2 Aug 2018
Hello, We thank you for your comment and we apologize for the lack of cleanliness of your room. A discussion has already been made with the staff We hope to welcome you again, Regards,

10/10 Excellent

Rachid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2018
Response from Patrice AMERI on 4 Aug 2018
Bonjour, Nous vous remercions pour votre excellent commentaire Nous espérons vous accueillir à nouveau, Cordialement,

8/10 Good

TDawgraphy, Tokyo

Liked: Cleanliness, staff & service
Inexpensive Getaway
The staff were nice and helpful, my room was clean and was kept clean by housekeeping, good value for money. I stayed in a single room... it was a little to small. Had a difficult time opening my luggage because there was not enough space. All in all, an OK experience.
Stayed 4 nights in May 2018
Response from PAtrice AMERI on 2 Aug 2018
Hello, We thank you for your excellent comment and do not hesitate to book the next time a superior room much larger than the standard room. Looking forward to welcoming you again, Regards

10/10 Excellent

Yanxu, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I highly recommend this hotel because it is very convenient from there to go everywhere in Paris and the price is totally affordable. There are also many markets and restaurants around.
Stayed 3 nights in May 2018

8/10 Good

egemen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018

8/10 Good

Jerry, San Jose, Costa Rica

Liked: Cleanliness, staff & service, room comfort
Nice small hotel close to transport stations
Our stay was very pleasent. The hotel has great staff, very helpful. We arrived early and they were very helpful with luggage and arranged transportation to CDG airport for our last day. The hotel is literally steps from metro stop, bus stations and tram stations. It could not be better. It is 20-30 minutes from main city landmarks. Thanks for a great stay.
Stayed 4 nights in Sep 2017

8/10 Good

Renee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, but parking is very expensive
Rooms are clean and very adequate.
Stayed 3 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very good, found the bathroom a bit small. But the living area was good. Staff were very friendly and helpful. Is amazing value.
Stayed 5 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice cute hotel
The hotel was close to public transportation which made it easy to get to Paris. The hotel staff were professional and very helpful and gave us tips on how to get around using the trains. Don't forget to go for the hotel's breakfast because the lady who serves there is very nice -- she made us feel at home.
Stayed 3 nights in Jul 2017

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
honeymoon stay
Tiny but cozy room:) An unforgettable experience in paris.
Stayed 6 nights in May 2017

10/10 Excellent

HL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Experience!
First, this hotel is located at a transit hub. There are light rail, metro, and buses around. It only takes you 5 minutes at most to get into the transit. Also, there are lots of restaurants and stores around. Second, the hotel staff is super friendly, helpful, and speaks good English. Third, the room I stayed was quiet, although the washroom was a bit too small. However, there was no air conditioning in the room. I didn't feel too cold or too hot anyway.
Stayed 1 night in Jun 2017

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, steps from the Metro. Staff very friendly and helpful. Rooms are small but manageable. A bit noisy right on the street, and with no A/C need for open windows makes it a little noisy, but overall an excellent place for the price.
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in Paris
Cozy honeymoon stay. Staff are friendly and the location is very convenient

8/10 Good

Annie, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice friendly hotel -
The hotel is very well situated : metro/bus/tramway/restaurants/supermarkets/cinema. Access to both airports and Gare du Nord (Eurostar) easy and quick - Friendly staff - Comfortable rooms -

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful !!!!!!!!!!!!!!

10/10 Excellent

Nicole, Buffalo, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay in Paris
My family and I stayed at Terminus Orleans over Easter break for our first trip to Paris. The location is conveniently located next to the subway with a variety of places to eat within walking distance. The neighborhood is clean and we felt safe walking night and day. The hotel is well staffed with friendly and helpful personnel. The rooms were updated and very comfortable. Thank you especially to Riad and Kevin for attention with answering our questions before and during our stay.