More Attention to Details Needed
Posted 04-Jan-2017 on Hotels
I extended my stay by a day although the "check in" was smooth (I was allowed to stay in the same room), however some details related to extending my stay were missed. First, they did make the changes to my room key, as the last night the key was not working and I had to go down to the front desk to have it reactivated. Second, they did not make the changes in their system and notify the relevant people. As a result of this, I was sleeping and the house keeper/chamber maid came in/burst into my room, not knowing that I was there. While neither of these things were a big deal, its these small attention to details that take a hotel from being good to amazing. I will add that the people at the front desk apologized for both. Overall, my stay was good.