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Reviews of Hôtel Jeanne d'Arc Le Marais

3 out of 5
Hôtel Jeanne d'Arc Le Marais
3, rue de Jarente, Paris

Reviews

8.4

Very good

Rating 10 - Excellent. 247 out of 517 reviews" "
Rating 8 - Good. 167 out of 517 reviews" "
Rating 6 - Okay. 64 out of 517 reviews" "
Rating 4 - Poor. 25 out of 517 reviews" "
Rating 2 - Terrible. 14 out of 517 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Vickram

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from The front desk on 21 Apr 2024
Bonjour Vickram,We are glad that you enjoyed your stay with us.We are looking forward to welcoming you another time soon in Paris.With our warmest regards from Paris,

10/10 Excellent

Walter, Anderson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, good breakfast, working lift. Perfectly good place to stay in Le Marais
Stayed 3 nights in Apr 2024
Response from Ther front desk on 21 Apr 2024
Bonjour Walter,We are glad that you enjoyed your stay with us.We are looking forward to welcoming you another time soon in Paris.With our warmest regards from Paris,

10/10 Excellent

Meidbin

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel. Very nice and spacious room.
Stayed 1 night in Apr 2024
Response from Front Desk on 9 Apr 2024
Thank you so much for congratulating us. Your review is the best reward we could get for our determination to make our guests comfortable and happy.

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's such a cute hotel. The staff is amazing, very helpful in giving directions. I got badly sick one night and the desk clerk contacted a medical doctor at 2:30AM to attend to me. The hotel is clean, close to shopping, restaurants, and the metro is a three minute walk. The owner Marie as well arranged transportation for us to be picked up at the airport. Definitely will return next year. Great Experience
Stayed 6 nights in Mar 2024
Response from Front Desk on 9 Apr 2024
Thank you so much for congratulating us. Your review is the best reward we could get for our determination to make our guests comfortable and happy.

8/10 Good

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Front desk 24 hour.
Stayed 3 nights in Mar 2024
Response from The front desk on 27 Mar 2024
Bonjour Todd,We are glad that you enjoyed your stay with us.We are looking forward to welcoming you another time soon in Paris.With our warmest regards from Paris,

10/10 Excellent

Jeff, Meridian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and clean. Close to shops, restaurants and transportation. Staff was excellent
Stayed 5 nights in Mar 2024
Response from front desk on 27 Mar 2024
Bonjour Jeff,We are glad that you enjoyed your stay with us.We are looking forward to welcoming you another time soon in Paris.With our warmest regards from Paris,

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked this hotel. The only thing that I would say was that my room was very dark and I would have to use my phone flashlight to see sometimes.
Stayed 7 nights in Mar 2024
Response from The front desk on 26 Mar 2024
Bonjour Kay,We are glad that you enjoyed your stay with us.We are looking forward to welcoming you another time soon in Paris.With our warmest regards from Paris,

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Hôtel is nice and comfortable. Room was recently renovated and size was very good. Bathroom was also recently renovated and nice. Location is excellent and provides easy access to transport.
Stayed 3 nights in Mar 2024
Response from The front desk on 26 Mar 2024
Bonjour Patricia,We are glad that you enjoyed your stay with us.We are looking forward to welcoming you another time soon in Paris.With our warmest regards from Paris,

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prime location for restaurants and attractions
Stayed 5 nights in Mar 2024
Response from The front desk on 10 Mar 2024
Bonjour Robert,We are glad that you enjoyed your stay with us.We are looking forward to welcoming you another time soon in Paris.With our warmest regards from Paris,

10/10 Excellent

Avigail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The kindest, most helpful staff I’ve ever encountered.
Stayed 5 nights in Mar 2024
Response from The front desk on 10 Mar 2024
Bonjour Avigail,We are glad that you enjoyed your stay with us.We are looking forward to welcoming you another time soon in Paris.With our warmest regards from Paris,

10/10 Excellent

Brigitte

Business traveller
Liked: Staff & service, property conditions & facilities
Charming hotel with nice, clean rooms and a pleasant bathroom. It is ideally situated in the midst of cute restaurants, great shopping and people watching. The room was small but perfectly normal by Parisian standards at a low price point. The staff is lovely and helpful. I’ll go back!
Stayed 1 night in Mar 2024
Response from The front desk on 6 Mar 2024
Bonjour Brigitte,We are glad that you enjoyed your stay with us.We are looking forward to welcoming you another time soon in Paris.With our warmest regards from Paris,

10/10 Excellent

Atul, Shrewsbury

Liked: Cleanliness, amenities
The property was well kept clean and was very close to the metro and all the tourist places that we visited. There were plenty of restaurants in the area as well to choose from. We enjoyed our stay and will recommend this hotel to everyone.
Stayed 6 nights in Feb 2024
Response from The front desk on 4 Mar 2024
Bonjour Atul,We are glad that you enjoyed your stay with us.We are looking forward to welcoming you another time soon in Paris.With our warmest regards from Paris,

10/10 Excellent

moustafa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location! Loved the rooms; very elegant and vintage!
Stayed 1 night in Dec 2023
Response from The front desk on 4 Mar 2024
Bonjour Moustafa,We are glad that you enjoyed your stay with us.We are looking forward to welcoming you another time soon in Paris.With our warmest regards from Paris,

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little traditional Parisian hotel updated to modern standards
Stayed 5 nights in Feb 2024
Response from Reception on 17 Feb 2024
Hello David,Thank you for your review, we are happy to know that you are satisfied about your stay in our hotel.Kind regards

10/10 Excellent

Kathia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location is excellent, only 3 blocks from Metro, the area is really nice and alive, full of cafes, boutiques, bars and restaurants. The hotel is litle old and needs some renovations but was nice, We booked the bigger room to have more space and was much better, we stayed a week, when I was checking hotels this one offered little bigger rooms than others and good price, They cleaned the room every day which was nice, and also bathroom had the thing to make it warmer! Other hotel we stayed in France the bathroom was freezing! But not this one! Will stay here again!
Stayed 6 nights in Feb 2024
Response from The Front Desk on 13 Feb 2024
Bonjour,We are glad that you enjoyed your stay with us.We are looking forward to welcoming you another time soon in Paris.With our warmest regards from Paris,

10/10 Excellent

Pasqual

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at two hotels during my stay in Paris and this one was by far my favourite. The staff are so kind and helpful and made me feel so safe as a solo female traveller. The property is so cute and my room was adorable. The bed was extremely comfortable which is very important for me. The walls are a little thin so if your neighbours aren’t courteous of others you may hear a door or two slam but it’s an old building and it was only a problem one morning. The location of the hotel is also great. It is very close to the metro and lots of different bakeries and restaurants. I cannot recommend this hotel enough, I would love to stay again in the future.
Stayed 2 nights in Jan 2024
Response from Tanguy on 1 Feb 2024
Dear Pasqual,Thank you for choosing our hotel.Our primary goal is for our customers to have a wonderful stay in good conditions.On behalf of the entire staff we thank you for your comment, and hope to see you again soon.Kind regards,The front Desk

4/10 Poor

Daniel

Stayed 2 nights in Jan 2024
Response from The front desk on 26 Mar 2024
Bonjour Daniel,We thank you for your visit.We are looking forward to welcoming you another time soon in Paris.With our warmest regards from Paris,

10/10 Excellent

Paschal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from The front desk on 24 Jan 2024
Bonjour Paschal,We are glad that you enjoyed your stay with us.We are looking forward to welcoming you another time soon in Paris.With our warmest regards from Paris,

10/10 Excellent

Simon

Stayed 3 nights in Jan 2024
Response from The Front Desk on 2 Feb 2024
Hello,Thank you for your ratingHave a good day,

10/10 Excellent

Rachid

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from 10 on 12 Jan 2024
Bonjour Merci Beaucoup!

10/10 Excellent

Jared

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was perfect for our family of 4. We enjoyed having our own bathroom. The staff were very friendly and let us store our bags for the day while we toured the city.
Stayed 1 night in Jan 2024
Response from The front desk on 8 Jan 2024
Bonjour,We are glad that you enjoyed your stay with us.We are looking forward to welcoming you another time soon in Paris.With our warmest regards from Paris,

10/10 Excellent

Genard

Stayed 3 nights in Dec 2023
Response from The front desk on 31 Jan 2024
Bonjour Genard,We are glad that you enjoyed your stay with us.We are looking forward to welcoming you another time soon in Paris.With our warmest regards from Paris,

8/10 Good

Ahmed

Stayed 2 nights in Dec 2023
Response from The front desk on 27 Dec 2023
Dear Ahmed,Bonjour,We are glad that you enjoyed your stay with us.We are looking forward to welcoming you another time soon in Paris.With our warmest regards from Paris,

10/10 Excellent

Kierra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our time here! Staff were wonderful and this is very close to transportation links. The rooms are on the smaller side and can be a bit noisy in the halls as the rooms are so close together but other than that, a wonderful experience and a lovely little breakfast aswell!
Stayed 2 nights in Dec 2023
Response from Warmest Greetings from Paris on 23 Dec 2023
Thank you for your visit.Your opinion is very important to us because it tells us both how you felt about your stay and gives us the opportunity to increase the quality of our service.We look forward to seeing you again in Paris next time.With our most sincere greetings,

10/10 Excellent

menachem

Stayed 3 nights in Dec 2023
Response from Best regards on 22 Dec 2023
We are glad that you enjoyed your stay with us.Thank you for your visit.Your opinion is very important to us because it tells us both how you felt about your stay and gives us the opportunity to increase the quality of our service.We look forward to seeing you again in Paris next time.With our most sincere greetings,

10/10 Excellent

Ebony

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in the family room on the 6th floor. Beautiful accommodation, staff were lovely and very helpful, both before our arrival and during our stay. So many options close by food and dining options, shopping and pu lic transport. Highly recommend, will be staying again.
Stayed 5 nights in Dec 2023
Response from Best regards on 22 Dec 2023
Good Morning,Thank you for your visit.We are glad that you enjoyed your stay with us.Your opinion is very important to us because it tells us both how you felt about your stay and gives us the opportunity to increase the quality of our service.We look forward to seeing you again in Paris next time.With our most sincere greetings,

8/10 Good

Ryan

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Great stay overall. Great neighbourhood. It did appear as though there was quite a bit of black mold in the bathroom and shower though... we weren't too happy about that. Was hoping for a partial refund due to this.
Response from The front desk on 20 Dec 2023
Dear RyanWe are glad that you enjoyed your stay with us.Sorry no refund is possible.We are looking forward to welcoming you another time soon in Paris.With our warmest regards from Paris,

10/10 Excellent

Mafer

Stayed 1 night in Dec 2023
Response from The front desk on 17 Dec 2023
Dear MaferWe are glad that you enjoyed your stay with us.We are looking forward to welcoming you another time soon in Paris.With our warmest regards from Paris,

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay in great area. Staff was always helpful and room was a great deal for Paris.
Stayed 4 nights in Dec 2023
Response from The front desk on 12 Dec 2023
Dear Heidi,We are glad that you enjoyed your stay with us.We are looking forward to welcoming you another time soon in Paris.With our warmest regards from Paris,The front desk

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay here. Huge room and excellent location!
Stayed 1 night in Dec 2023
Response from The front desk on 18 Dec 2023
Dear Alex,We are glad that you enjoyed your stay with us.We are looking forward to welcoming you another time soon in Paris.With our warmest regards from Paris,

10/10 Excellent

nelly, boca raton

Stayed 2 nights in Dec 2023
Response from The front desk on 1 Jan 2024
Dear Nelly,We are glad that you enjoyed your stay with us.We are looking forward to welcoming you another time soon in Paris.With our warmest regards from Paris

4/10 Poor

Vladimir

Disliked: Cleanliness, staff & service, room comfort
If you are a tall person, you will be given a small room and when you ask them to change, they say that they have more rooms, not when I don't stay at this hotel!
Stayed 1 night in Nov 2023
Response from The front desk on 6 Dec 2023
Dear Vladmir,We thank you for choosing our hotel.Sorry, yesterday we propose you to change the room at 11h and you don't accept our proposition because you don't have a time!!!You know that the check-out time is at 11h30 and we can't change the room before this timewe have propose you the room at 11h and you declined because you don't have a time and we propose you to leave your luggage at the reception and you mouve when you come back you don't accept too!!!Sorry we are fully booked every day and we can't accept to change the room in the afternoon like you .want.Sorry again but we tried to satisfied your request. With our warmest regards from Paris,The front desk

6/10 Okay

Lachlan

Travelled with partner
Liked: Cleanliness, staff & service
Overall property is ok. The room was fine however the bathroom is tiny, almost need to leave the bathroom in order to dry yourself due to limited amount of room. The rooms were clean and the bed was comfy and internet had great connection with no issues. Was loud at times with people walking up and down the stairs or talking etc we did get woken up a few times. Also there was a cigarette smell in the room and especially the bathroom when we would return of an afternoon. One afternoon it smelt like someone had a cigarette in the room and especially the bathroom it was that strong. Cleaning product used in the rooms are very very strong and quiet overpowering also. Location is great as it in the Marais however, don’t see myself re-booking in the future as it was just ok.
Response from The front desk on 5 Dec 2023
Dear Lachlan,We are glad that you enjoyed your stay with us. We will fix the bathroom problem.as soon as possible.We are looking forward to welcoming you another time soon in Paris.With our warmest regards from Paris,

10/10 Excellent

Joan

Travelled with group
All good Nice stay for 4 nights
Stayed 4 nights in Nov 2023
Response from The front desk on 5 Dec 2023
Dear Joan,We are glad that you enjoyed your stay with us.We are looking forward to welcoming you another time soon in Paris.With our warmest regards from Paris,

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
Stayed 3 nights in Nov 2023
Response from The front desk on 4 Dec 2023
Dear,We are sorry for the disappointment.Please, we want to know the raisons of your disappointing.We are looking forward to welcoming you another time soon in the best conditions.With our warmest regards from Paris,

8/10 Good

gae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location good breakfast for the price helpful staff rooms quite small and and luggage assistance at times necessary not always available This is an excellent place to stay, if you do not plan to be in the room very often and very affordable
Stayed 3 nights in Nov 2023
Response from The front desk on 29 Nov 2023
Dear Gae,We are glad that you enjoyed your stay with us.We are looking forward to welcoming you another time soon in Paris.With our warmest regards from Paris,

10/10 Excellent

Irving

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cool place, I would stay there again
Stayed 4 nights in Nov 2023
Response from Best regards on 23 Nov 2023
Good Morning Sir / Madame,Thank you so from your stay in our Hotel, we highly appreciate your view. Hope to welcome you again in Future we wish you a lovely day.Best regards

6/10 Okay

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice at first glace
Lovely little hotel at first glance, but didn't really sleep due to the rooms all going off the stairs. With people stomping up and down the stairs as well as shouting up the stairs until 2am and starting again at 6am. Absolute nightmare to try and get a good night's sleep after walking around the city. I'd personally never return for this reason.
Stayed 1 night in Nov 2023
Response from The front desk on 22 Nov 2023
Dear,We are glad that you enjoyed your stay with us.We are looking forward to welcoming you another time soon in Paris.With our warmest regards from Paris,

10/10 Excellent

Claire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay here. Good location. Really nice people excellent value. Convenient to a metro stop.
Stayed 1 night in Nov 2023
Response from The front desk on 13 Nov 2023
Dear Claire,We are glad that you enjoyed your stay with us.We are looking forward to welcoming you another time soon in Paris.With our warmest regards from Paris,

10/10 Excellent

David, Dallas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at this charming hotel in Le Marais. The room was charming and well-appointed, and the location was fantastic – very central and near 2 Metro stops, several bus lines, a taxi stand, and multiple markets, boulangeries, and shops. The staff was incredibly nice and helpful, especially Faiza and Udo, who helped us multiple times with different things and were charming and patient with our basic French. We will stay here again on our next trip and highly recommend it!
Response from The front desk on 13 Nov 2023
Dear David,We are glad that you enjoyed your stay with us.We are looking forward to welcoming you another time soon in Paris.With our warmest regards from Paris,

10/10 Excellent

Erick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall fabulous!
Stayed 1 night in Nov 2023
Response from The front desk on 13 Nov 2023
Dear Erick,We are glad that you enjoyed your stay with us.We are looking forward to welcoming you another time soon in Paris.With our warmest regards from Paris,

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, generously sized rooms with fridge on a quiet side street in the pleasant Marais area. Staff helpful and friendly. Plenty of eating options and mini supermarkets close by. Convenient for Saint Paul underground and Notre Dame.
Stayed 4 nights in Oct 2023
Response from the front desk on 31 Oct 2023
Dear Alexander,We are glad that you enjoyed your stay with us.We are looking forward to welcoming you another time soon in Paris.With our warmest regards from Paris,

6/10 Okay

janet

Travelled with partner
Liked: Cleanliness, staff & service
The staff are great and the option of breakfast was convenient. The room was very small and the bathroom was tiny. Very expensive for such a small room.
Stayed 3 nights in Oct 2023
Response from the front desk on 31 Oct 2023
Dear Janet,We are glad that you enjoyed your stay with us.We are looking forward to welcoming you another time soon in Paris.With our warmest regards from Paris,

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from the front desk on 31 Oct 2023
Dear Greg,We are glad that you enjoyed your stay with us.We are looking forward to welcoming you another time soon in Paris.With our warmest regards from Paris,

2/10 Terrible

Y

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from the direction on 24 Oct 2023
Bonjour,We are sorry for the disappointment.Please could give us your name and the date of arrival to check what's happened and try to find the solution.Best regards

10/10 Excellent

Nigel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Off the beaten path for Paris. Not too touristy
Stayed 1 night in Oct 2023
Response from The front desk on 22 Oct 2023
Dear Nigel,We are glad that you enjoyed your stay with us.We are looking forward to welcoming you another time soon in Paris.With our warmest regards from Paris,

10/10 Excellent

Paulina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, safe, quiet,clean, cute!
Stayed 2 nights in Oct 2023
Response from The front desk on 22 Oct 2023
Dear Paulina,We are glad that you enjoyed your stay with us.We are looking forward to welcoming you another time soon in Paris.With our warmest regards from Paris,

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was on a nice quiet street. I had a very cute and cozy room on the top floor. Easy to walk around the neighborhood…though probably anywhere in Le Marais is wonderful. Had to catch an early metro to the train and the gentleman at the front desk was very helpful answering my questions.
Stayed 1 night in Oct 2023
Response from The front desk on 22 Oct 2023
Dear Pamela,We are glad that you enjoyed your stay with us.We are looking forward to welcoming you another time soon in Paris.With our warmest regards from Paris,

10/10 Excellent

David, Elkhart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has had recent upgrades to the rooms. Very good location and great staff. I have stayed here three times since 2016 and definitely recommend it. Very close to several nice restaurants in the Marché St. Catherine and Rue de Rivoli. Metro is a five minute walk from the hotel. Five stars!
Response from The front deks on 15 Oct 2023
We are glad that you enjoyed your stay with us.Dear David,We are looking forward to welcoming you another time soon in Paris.With our warmest regards from Paris,

6/10 Okay

megan

Liked: Cleanliness, staff & service, property conditions & facilities
Location was perfect, although I stayed one night, I would look at coming back again.
Stayed 1 night in Oct 2023
Response from The front desk on 11 Oct 2023
We are glad that you enjoyed your stay with us.Dear MeganWe are looking forward to welcoming you another time soon in Paris.With our warmest regards from Paris,