I happened to like this hotel. It was my second stay at this hotel. 1st time was so amazing, but totally disappointed with my last stay. The staff did not show great service as I had remembered in 2014 when I first stayed. One older female staff in particular, she was VERY rule and not really cooperative. The male staff were much more pleasing and accommodating. I wished I got her name, bc she needs to be replaced or learn a thing or two about customer service. The room was not available at the time I arrived, and she didnt even offer a welcome drink or showed any sing of understanding our view.
Comment from Hotel Management
04-Aug-2016 by General Manager, Hotel Management
Dear Gerlyn, Thank you for your great photos and review. Your constructive feed back is really appreciated and further training will occur to avoid this inconvenience in the future. Feel free to contact me for your next stay, I will be delighted to personally welcome you.
Best regards, Emmanuelle Smith