Ratings based on 454 Verified Reviews

4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveller from Boston

syringe found in room

Posted 05-Jun-2017
Cons: Better response to clients when syringes are found in rooms - it had to be the cleaning people - background check them or train them better.
Location: It was fine
When I can back after dinner the second night I saw a used syringe on the floor. Appalled, I brought it to the front desk and no on has followed up to explain or apologize for this dangerous drug vessel for being there. The shower also overflowed and he sink sis to drain well. I was also charter for two bottles oh water they told me were complimentary. I'd never stay there again.
Comment from Hotel Management
07-Jun-2017 by Emmanuelle Smith, GM, Hotel Management
Dear Mr McConnell, Thank you for your review. I am very sorry for the experience you had with us this week end. This is indeed inacceptable, the front Office manager as well as the deputy general manager sent you an email on Monday but unfortunately you might have received them after your return. Please find below the content and we remain at your entire disposal. Yours Sincerely, Emmanuelle Smith "Dear Mr Mcconnell, I hope that you are fine and that you had a nice flight back home. I am getting back to you regarding the issue you had with the housekeeping service during your stay with us. First of all let me apologize once more for the whole situation. I can imagine your surprise while you had found the object in your room and I can assure you that we understand your disappointment. I actually would want to call you to apologize directly on the phone but I do not want to disturb you because of the time gap. Please do let me know when the best time is for you so that we contact you on your convenience. I would also like to take this chance to offer you a free stay in our Hotel for your upcoming stay in Paris in order to make up for the whole embarrassing situation. Do you come often to Paris? Please do let me know if you are interested in our offer and if you have plans to visit Paris any time soon? We really do want you to give us a new opportunity and we really do hope that this incident would not change your opinion on our hotel services. Looking forward to hearing from you soon. I remain at your service for any further assistance. Best regards, Layla Navab - Front Office Manager"
4 out of 5
Recommended
for Everyone
by A verified traveller

Wonderful hotel in a very central location

Posted 02-Jun-2017
Pros: I have stayed at this hotel before. It is a little gem in the most central location in Paris.The staff is very polite and the renovated rooms are good
Cons: Renovate the older rooms; good shower doors
Location: Steps from the Opera, Place Vendome, the Louvre. Metro stop Opera is a block away, bus going to the left bank-St. Germain des Pres right outside.
Check in was easy and efficient. The door in the shower did not close all the way leading for the bathroom to flood. I told reception and they asked me if I wanted to switch rooms or wait to have it fixed. Since I had already unpacked I did not want to move rooms. The next morning I noticed the same issue, they had not fixed the problem. When I spoke with reception they were very apologetic and immediately gave me an upgrade to a much nicer room. It seems they thought it was the shower and not the shower door that was an issue- simple miscommunication.
Comment from Hotel Management
07-Jun-2017 by Emmanuelle Smith, GM, Hotel Management
Dear Guest, I warmly thank you for having taken the time to write this detailed and really friendly review following this new stay at the Edouard 7 Hotel. It was a pleasure to welcome you again as our guest, and I will personnally share your appréciations with my Team. I thank you for sharing your experience, even if this kind of situation should not have happened. Your comments are very precious, they help us to always aim for a better service. I am glad though that we were able to upgrade you as a compensation in order for you to enjoy for the best the rest of your stay. I really hope we will have the opportunity to welcome you again soon for your next visit to Paris, in order to demonstrate how important your satisfaction is for us. Very Best regards, Emmanuelle Smith, GM
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-May-2017
Very nice remodeled hotel in good location. Excellent bathroom and good bed.
Comment from Hotel Management
21-May-2017 by Emmanuelle Smith, GM, Hotel Management
Dear Guest, I thank your for having taken the time to write this very nice comment following your stay at the Edouard 7 Hotel ! Your satisfaction is the best reward you could offer us. We all are looking forward to welcoming soon to ensure another future great stay. Warmest regards, Emmanuelle Smith, GM
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 30-Apr-2017
great place. big rooms. very good breakfast. good location.
Comment from Hotel Management
03-May-2017 by Emmanuelle Smith, GM, Hotel Management
Dear Guest, I warmly thank you for having taken the time to write your great review following your stay at the Edouard 7 Hotel. I am deligthed to read that you have spent a very good stay amongst us and I will share your appreciations with all my Team. We all are looking forward to welcoming you again very soon. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveller

Location and helpful staff

Posted 18-Apr-2017
Pros: The hotel staff, and location
I would recommend this property to any and all my friends and relatives. The room we stayed in was a suite with a living room area. The shower was a full size area with great pressure. Any great property no matter how clean and amazing must have a great staff. This hotel had this in spades. From the moment of our early arrival, 8 am, to having our luggage in our room at check in at 4 pm to being escorted to our room. The concierge and his staff I would rate a 12 out of a possible 10. The arranged a tour of Normandy for us over the phone while we were at Versailles over the phone with me. They even made sure we had breakfast to go at 6 am. Cars were arranged with pricing, information freely given and staffed by professionals who care about your stay.
Comment from Hotel Management
19-Apr-2017 by Emmanuelle Smith, GM, Hotel Management
Dear Guest, I warmly thank you for having taken the time to write such a great and touching comment following your stay at the Edouard 7 Hotel. I am delighted to read that your stay has reached your expectations. I will personnally share your review with mt Team and especially my Concierge. Your satisfaction is the best reward you coul offer us. Everyone is working every day in order to offer you an impeccable level of service. Your comments are precious for us, it encourages us to always improve our quality of service. We all are looking forward to welcoming you again in your new Parisian Home in order to demonstrate once more how important your satisfaction is for us. Very best regards, Emmanuelle Smith, GM
5 out of 5
Recommended
for Everyone
by A verified traveller from london

Excellent downtown hotel

Posted 12-Apr-2017
Excellent staff. Excellent condition. Centrally located to easily wander the downtown Parisien sights.
Comment from Hotel Management
12-Apr-2017 by Emmanuelle Smith, Hotel Management
Dear Guest, I thank you for having taken the time to write this great review following your stay at the Edouard 7 Paris Opera Hotel. I am delighted to read that you have spent an excellent stay with us. Your satisfaction is our priority and most of all the best reward you could offer to my entire Team and myself. Your comment is very precious, it gives us more energy to keep improving our quality of service ! We do hope that we will have the pleasure to welcoming you again very soon in order to ensure another future surprising and perfect stay in your new Parisian Home ! Warmest regards, Emmanuelle Smith, GM
5 out of 5
Recommended
for Everyone
by A verified traveller from California

Fantastic Hotel

Posted 10-Apr-2017
Pros: Everything . . . location, spacious rooms, outstanding service and great breakfasts
Cons: Nothing
Location: Central location to Opera Garnier, Louvre, Champs Elysees, everywhere . . .
My husband and I celebrated our 45th wedding anniversary in Paris, and staying at this lovely hotel was a true highlight of our trip to France. Our suite was extremely spacious, with a lovely view of the Opera Garnier. Everyone at this hotel treated us like loyalty. We especially expressed our deepest merci to Marie Camille, whose efficiency and friendliness were top-notch. Great, great hotel!
Comment from Hotel Management
11-Apr-2017 by Emmanuelle Smith - General Manager, Hotel Management
Dear John, I warmly thank you for having taken the time to write this tremendous review following your stay at the Edouard 7 Paris Opera. It was a pleasure to be a part of your special journey and above all I am delighted that you spent a great stay with us. Your satisfaction is our priority and the best reward you could offer us. I will share your appreciations with all my Team and especially Marie-Camille. We all are looking forward to welcoming again soon in your new Parisian Home ! Warmest regards, Emmanuelle Smith
5 out of 5
Recommended
for Everyone
by A verified traveller from HH

Excellent hotel

Posted 04-Apr-2017
Nice location. All facilities are clean and comfortable. Staff services are helpful and high level. Recommend to select this hotel.
Comment from Hotel Management
05-Apr-2017 by Emmanuelle Smith - General Manager , Hotel Management
Dear Mandel, I really appreciate that you took the time to write this excellent review following your stay at th Edouard 7 Hotel and most of all I am delighted that your stay was up to your expectations. Your satisfaction is the best reward for us and I will gladly share your impressions with my Team. We are looking forward to welcoming you again in your new Parisian Home ! Warmest regards, Emmanuelle Smith
3 out of 5
by A verified traveller

Beware of noise.

Posted 24-Mar-2017 on Hotels
The walls were very thin. I heard a lot of noise in the room next to mine since the beds were back to back. It was really awful. The management was nice and moved me, but I had to pay $50 more per night since the room was bigger. I could hear the street traffic and the subway in my new room, but that was better than the people in the bed next door...
Comment from Hotel Management
31-Mar-2017 by Emmanuelle, Hotel Management
Dear Guest, Your satisfaction is our priority, and your comments and suggestions help us to improve the service we offer, your opinion is very important to us. We took good notes of your remark regarding the noise in our rooms. Be assured that we will make sure to assure you a stay in the best conditions. We do hope that we will have the pleasure to welcome you again for your next visit to Paris. Do not hesitate to contact me directly if you have any question concerning any future reservation. We all remain at your entire disposal for any further information or request you may have. Best regards, Emmanuelle Smith GM
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Mar-2017
The room must be more clean than this , specially after the first day , don't forget to put water , coffee and toiletries
Comment from Hotel Management
25-Mar-2017 by Hotel Edouard 7, Hotel Management
Dear guest, First of all we would like to thank you for taking the time to write a comment regarding your stay at the Edouard 7 Hotel Paris. We are sorry to read that your stay with us was not entirely satisfying. Be sure that we took good note of your comments in order for us to improve the quality of our services. We do hope that you still enjoyed your stay at the Edouard 7 Hotel and that we will have the pleasure to welcome you back for your next stay in Paris. Do not hesitate to contact us if there is anything we can do. Best regards, Emmanuelle Smith - General Manager