View from property

Reviews of Hotel du Pont neuf

Hotel du Pont neuf
20 rue du roule, Paris, Paris

Reviews

5.8
Rating 10 - Excellent. 22 out of 202 reviews" "
Rating 8 - Good. 44 out of 202 reviews" "
Rating 6 - Okay. 51 out of 202 reviews" "
Rating 4 - Poor. 46 out of 202 reviews" "
Rating 2 - Terrible. 39 out of 202 reviews" "

5.8/10

Cleanliness

7.2/10

Staff & service

5.6/10

Amenities

4.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

6/10 Okay

Cristhian

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
It was close of restaurants and of the metro, a safe place to walk at any time, the hotel managers were kind. What I didn't like is the bathroom because is very old and poor maintained having an weird oddor, their POS wasn't working so the manager asked to pay in cash only (the hotel only charged one night through expedia), then I had to withdraw money to cover the other nights in cash. I book the hotel to expedia expecting to pay everything with credit card.
Stayed 3 nights in Oct 2023

2/10 Terrible

Milena

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Toilet backed up into shower
Stayed 3 nights in May 2023

6/10 Okay

WILLIE

Disliked: Property conditions & facilities
Great location, good staff, old hotel. Good value for location.
Stayed 5 nights in May 2023

4/10 Poor

F C

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Price compared to others on the area is not to bad according to the location. Staf very friendly and cooperative. One hotel Need minimum in 2021 one smal tv, one usb port charger, a nice painting for the walls, super clean And no broken toilet. Cold and hot water ok. Location good. Close to subway.
Stayed 1 night in Apr 2023

2/10 Terrible

john

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this place
This place sucks. Dirty, outdated and saw mice running around. Please avoid this place despite the good location.
Stayed 3 nights in Sep 2022

6/10 Okay

Nicole

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2022

8/10 Good

Graham

Stayed 1 night in Jun 2022

8/10 Good

Mourad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
The staff are very friendly, the location is excellent. The hotel need to be renewed. There is no Tv.
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is so central, rooms are quite ok
Stayed 3 nights in Oct 2021

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2021
Response from aurelie on 4 Oct 2021
Thank you for the note. We will be pleased to welcome you again soon. Best regards

10/10 Excellent

August

Stayed 3 nights in Jul 2021
Response from aurélie on 24 Jul 2021
Dear guest, we're happy to know that you enjoyed your stay and will be pleased to welcome you again in the futur Best regards

8/10 Good

Koy

Liked: Cleanliness, staff & service, room comfort
Good for a city break/pit stop hotel
The people were lovely. Respectful and hospitable.
Stayed 2 nights in Feb 2020

2/10 Terrible

Mimi, Paris

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The only pro it’s the location, other than that needs It’s in really bad conditions, needs to be remodeled completely.
Stayed 2 nights in Oct 2019

2/10 Terrible

Marie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel Ever
This was the worst hotel I have ever been it. It appeared to be a rent by the hour if you were desperate. The hotel smelled bad. The room was so small you practically hit the bed when you entered the room. The furniture was all damaged and I expected to see bugs when we entered. We could not stay there and be able to sleep. I wouldn't have put my head down in that room. The hotel has no elevator and the stairs are very narrow and not clean at all. I would highly recommend that people be warned before booking this hotel even in an emergency.
Stayed 3 nights in Jul 2019

10/10 Excellent

Lenka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, nice room and very friendly staff
Great location Friendly and efficient staff, very accommodating Nice room, clean Would definitely come back!
Stayed 2 nights in Jun 2019

10/10 Excellent

Lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Everything was good, only the shower is so small, but the service is great !! Thanks
Stayed 4 nights in Jun 2019

2/10 Terrible

ASIT

Disliked: Cleanliness, property conditions & facilities, room comfort
Miserable
Hotels.com A chance to win a $100 Amazon.com Gift Card with our survey ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ Properties Deals Packages & Flights Groups Customer Service May 17 at 11:59 AM asitnsengupa@yahoo.com To:Hotels.com Bcc:asitnsengupta,Arati Sengupta May 17 at 4:25 PM I could not complete the survey since it disappeared . I found the hotel to be the worst in my 86 years. Except for the central location and the price, and the staff, who try to make their best of a horrible situation, there was little that was of acceptable standard found in all hotels in all countries. We could not take a shower in 7 days since there hardly was any hot water in the impossibly tiny and shabby shower. You could not sit on the w.c. without rubbing against the wall. The toilet door could not be shut completely in room 11 , where it hangs and slides whimsically , and the so-called upgraded room 10. There was no TV in the room, nor in the so-called lobby, which was so small that you could not stand at the desk without blocking the passage. There was a small semi-circular table with two tiny chairs, which were mostly occupied by oft same grumpy men drinking wine or tea.So you could neither stand nor sit for any purpose. The wi-fi did not work in the room, so we could not open the laptop and communicate for 7 d
Stayed 4 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you
Fantastic base to stay in and visit Paris the staff were very helpful and friendly
Stayed 3 nights in Mar 2019
Response from aurelie on 25 May 2019
Thank you for your comment and this great note, hope to welcome you soon in the futur! Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Well France is just old. When I arrived there was a sign on the door saying come back at 5:30. Fortunately, the manager showed up and took my bags. So on a positive note, they remedied the issue and were nice as can be. The location was excellent and a fair price, but the property could definitely use some upgrading
Stayed 3 nights in Jan 2019

4/10 Poor

Ella

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Building is too old, I kept smelling sigarette so I opened the window for whole night even it's rainning. The police beside next door were too loud, sound isolation is very poor, I can clearly heard what when they talked. Shower is way way too small, only good for a quick shower for slim ppl, I could not wash my hair in that shower. But location is super good, close to Lourve and a lot of bars around.
Stayed 1 night in Nov 2018

8/10 Good

michael

Liked: Cleanliness, staff & service, room comfort
salut from california
hotel infrastructure one star, location 5 star staff very pleasant , helpful 5 stars
Stayed 10 nights in Nov 2018

6/10 Okay

Joshua

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2018
Response from Aurelie Reception on 10 Nov 2018
Dear Joshua, thank you for your note. Best regards

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Great location, not so great hotel
The hotel was in a great location. Comfort however was minimal. Small room and tiny bathroom. Very old carpet and furniture. Looked run down. Front desk staff was very nice. Room was provided one hour after it was supposed to be ready.
Stayed 5 nights in Jun 2018
Response from Aurelie Reception on 1 Sept 2018
Dear guest we are sorry that you didn't enjoy your stay, we will work on it. Best regards

6/10 Okay

Diane

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
last stop pior to departure
It was small with narrow winding staircase no elevator. Lots of night life nearby and a great restaurant Hipppotamus.
Stayed 2 nights in May 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Small Shower
Location was optimal, local food and drink locations were great. Room always smelled like cigarette smoke. Very very small shower. Bed could use an upgrade. Front desk staff was very nice. Besides the smoke smell, you get what you pay for to have a room in a old Parisian hotel with good location.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than sleeping on a park bench...just
Battered old hotel, tiny room on the 5th floor with no elevator, no amenities, patchy wifi, very tired furniture and mattress, thin walls, noisy, the list goes on... On the plus side the location is good and the rates are cheap
Stayed 2 nights in Mar 2018
Response from Elodie Reception. on 20 Mar 2018
Dear Sir our web site shows the pictures of the rooms with equipements and bed ..also it says about the fact that we do not have elevator but thank you for commenting. We will be happy to welcome you again if you only have the bench option.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Not Horrible, But Not the Best Hotel I've Ever Had
It was a reasonable price for a good location, and the staff were very friendly, but it ends there. The bed, especially the pillow, was very uncomfortable, the wifi was sketchy at best, and the bathroom was cramped. The shower was almost too small for me to fit, and the sink had a leak. The room was clean, though, which is important to me, and overall I would recommend it just for the convenience. It was right in the middle of the city, close to everywhere I wanted to go, and a good price (although you do get what you pay for).
Stayed 5 nights in Oct 2017

6/10 Okay

Karen

Liked: Cleanliness
6th floor - no elevator. No WiFi in rooms. No t.v. I wouldn’t have booked if I knew these things.
Stayed 1 night in Oct 2017
Response from PZ on 9 Nov 2017
Dear Madam, We are sorry about your disappointement, we would like to inform you that all the details regarding the services of the etablishment are indicated on the presentation, on expedia but also booking or hotel.com, so as in our website and many other website online we provide all information about our place so that it is as clear as possible also you can easily read about us through comments of previous guest and make your choice , nothing is hidden but maybe you might have not read them.

6/10 Okay

Kate, New York, NY

Liked: Room comfort
Disliked: Cleanliness
This hotel is an okay hotel. Don't expect anything extraordinary when you check in. This hotel is good for travelers who come to room just to rest.
Stayed 1 night in Sep 2017
Response from phil on 16 Sept 2017
hotel staff of the bridge nine paris 1st thank you very much your opinion regarding our establishment ..... very soon .... equipe de hotel du pont neuf paris 1 er vous remerci vivement votre Avis consernants notre etablissement..... a trés bientôt....

6/10 Okay

Marisol

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel can be your most horrible experience
This hotel is located right down town but everything about the rooms is absolutely awful. I was first assigned to a room in the third floor that was terrible. The room and bathroom had a very strong smell as if they had fumigated rat or roaches poison the night before. I would never recommend it at least you're assigned to the first floor. After having the worst night of my whole trip to Europe and having contacted hotels.com for help I was offered to relocate to another room which I learned is for handicapped clients. This is the only room that is suitable if you really want to stay here. Otherwise take your luggage and run. I would strongly advise not to prepay your stay because you'll be stuck in there if you don't like it. They will absolutely try to keep your money under the no refunds policy. In all fairness the people that work there were really nice and worked with me to transform my nightmare into a more pleasant experience and that's the only reason why I am giving the somewhat high rates. Again try not to book this hotel or you'll be ruining your whole vacation time. Also be aware that there are many bars in front and beside the hotel that stay opened the whole night making it even more impossible to sleep when you combine the really bad mattress or wood on the beds the ragged sheets with holes and the stinky and really small bathroom. You can't even take a shower in it. There is no elevators and the escalators are very narrow I almost fell down.
Stayed 5 nights in Aug 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Great staff and location... Extremely small shower.
Stayed 2 nights in Jun 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Nice location
The location is great... the staff members are friendly but the room not really...the bathroom door doesnt close.. the shower is verry small.. no lift ( fortunately our room was on first floor).... but it worth every penny for the location...otherwise:you pay for a room , you get a room ... verry convenient for people who will spend all the time outside exploring the city.
Stayed 3 nights in May 2017

8/10 Good

silvio, Malta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
used the hotel as a luggage depository for a day
the hotel is perfectly located for those who have a few hours to spare in Paris. We were a large group and booked a night to leave the luggage. super price and great service. hotel is basic though

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Best location!
Very friendly helpful staff who speak many languages. Location is in the 1st district. 5-10min walk to Notre-Dame, The Louvre. We stayed in room #61 which is the top floor. Small steep stairs going up. There is a bar/pub right outside the hotel that seemed to have a steady and loud party every night except Sunday, but with all the exploring Paris we were doing it was still easy to fall asleep. If your on a budget and don't want to spend all your money just on a hotel you won't be at much, this one is perfect as the central location saves a lot of travel time on metro or by bus. The nice bakery just around the corner from the hotel was cheap and tasty as well!

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A happy place, clean sheets, hot water, friendly!
Great Location!!!! Authentic old Paris building touched by age. Slanted floors, dusty baseboards, small yet clean towels... clean sheets, hot water, privacy, friendly and helpful staff. The classic stairs with old oriental carpet impress Paris authenticity as you come & go in a quaint neighborhood walking distance from the Louvre, Pont Nuef, Notre Dam, Les Halles, the Seine, Sant Michel, the Metro & train and so much more! I brought my dog and he was most welcome, for a few more euros, and I found good places to walk him nearby. Great restaurants, bars, bakeries & shopping are right there. The front desk offers good coffee, breakfast, & a refrigerator if needed. I will stay here again, it's not fancy, but I do not stay in my room in Paris- I'm out looking around- the price is just right!

6/10 Okay

SIKDER

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
good location
location very good not room.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bad hotel in a great location and at a great price
The hotel is really bad. I mean, I never knew hotels could be that bad. It's like someone tried to make it as bad as possible on a bet. Anywhere you turn in your room you find things that are old, disgusting-looking and as if fished out of a dumpster. Add to that a strong chlorine odor which i had to work on getting rid of by keeping the window open for a while at the end of November (and it was cold!) The shower is small even for a slim person, I can't imagine anyone bigger even getting inside. The towels are actually torn and look like mopping rags. The plumbing problems deserve a special review just by themselves... The breakfast room is an underground utility room, don't go for it, you are in Paris, there are other options. However, all that said, I must admit that it is a very affordable (cheap, to be honest) hotel in the very heart of Paris. You are between Rue de Rivoli and Les Halles, Louvre is within 6 minutes walk, in fact everything is within 6 minutes walk. If you are on a budget and want to still enjoy being in the center of this magical city, this hotel is about the only option. As long as you know what to expect. Would be great for students.
The breakfast room
The view from the hotel window to Rue du Roule

6/10 Okay

Michael

Disliked: Property conditions & facilities, room comfort
Good location, terrible shower
The hotel is in a great location. 15 minutes to Notre dame, 10 minutes to the Louvre, and easy access to metro stations to get to the Eiffel Tower or Palace of Versailles. The hotel itself is below average on its own. The room is clean, but has some cracks and mold. There is no tv in the room, and electrical sockets are few and are in odd places. The room is tiny, but the bathroom is worse. The bathroom is my biggest complaint of this establishment. The shower is so small that an average person will be touching the shower curtain as they shower. I felt dirty touching the shower curtain as showered.

8/10 Good

John

Liked: Cleanliness, room comfort
Perfect location
Must be one of the best located hotels for the price - everything is literally n your door step.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Good location
Room is terrible, no elevator, some staff is bad, not friendly at all.

8/10 Good

Jimtex, Austin, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice/small hotel 2 blocks from Pont Neuf.
I had a pleasant 5-day stay in the middle of winter. Room was comfortable and clean. It has the smallest shower in the world - but functional. No sound insulation among rooms so you need to be quiet and courteous to other guests. Hopefully, they will do the same. Staff were very informative about "local knowledge" stuff.

8/10 Good

Chris, Portland

Disliked: Staff & service
Good location
Location was excellent within 2 blocks of the metro. Got one of the remodeled rooms. It was larger than I was expecting, with a large, full bathroom. However, the bathroom consisted of a showerhead and a toilet with no dividers or tub, just a drain in the floor for the water. This meant that taking a shower occupied the whole bathroom and often got the entire bathroom floor wet since there was no shower curtain or anything to keep the water from sloshing around. Didn't get the room cleaned or towels replaced on a couple nights, so had to ask for fresh towels. Anytime you leave the room you have to leave your key at the front desk which was odd, but it wasn't a problem as it was 24/7 staffed. Lots of shops and restaurants very near the hotel, with the Louvre and Notre Dame within a very short walk. Best part of this hotel was the location.

10/10 Excellent

Topanga, Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a wonderful find
This is a charming, little, quaint hotel two blocks from the Pont Neuf, almost adjacent to Les Halles (Forum) and convenient to both subway and intercity rail stations. And it's walking distance to the Louvre and the Pompidou Center. Plus, there are good restaurants, bistros, a fruit market and a pharmacy right on the same block. For 8 nights it was a wonderful experience. The staff was welcoming, friendly and informative. The only true quirk - if you would call it one - is the hotel, being little and quaint, does not have an elevator/lift. So pack light and tone those calf muscles before arrival. But, for the price - which was amazing considering the location, this hotel is a great deal. If you're looking for charm and convenience - this is the place. If you're looking for luxury, not so much. But, again, this traveler found it totally meeting all needs.

2/10 Terrible

Patrick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is an old hotel, no elevator or AC. The bathroom was the worst I had experienced in 5 weeks of travel in Europe. It's only redeeming factor is its location near the Louvre.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great location!
Stayed there during a backpacking trip. Great location close to the Louvre, Notre dame and public transit. The rooms are small and a bit old but was ideal for our purposes. The 24 h reception was great and the girls there were really helpful in providing tourist information to arranging airport shuttles. Great place if you are looking for cheap accommodation in downtown paris

6/10 Okay

Michael, Washington DC

Liked: Cleanliness, staff & service
Disliked: Room comfort
Not bad
It was a nice stay. The people working there were amazing. The shower was small and the bed a little uncomfortable, but overall not bad. Also, no elevator is rough sometimes. It's what you expect when you get a cheap price in a desirable location like this.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice local ion nice staff , but old
Staff is really kind. But the room is very small and elevator is exsist. Need to up the room by stairs.

6/10 Okay

Corey, Ohio

Cheap Hotel - Safe Location
Hotel was a little scary when taxi drove up. There is graffiti on front door. But the hotel ended up being perfect for what I was looking for; cheap hotel in safe location. Once the shock of the front door wore off, everything was fine. Felt safe, ok location.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Good location, bad hotel
The staff was very nice, but the hotel room was not very clean and the beds were uncomfortable. The location is good, but I would not stay there again.