Ratings based on 622 Verified Reviews

4.3 out of 5
86% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from New York, NY

Excellent hotel

Posted 18-Jan-2018
Pros: Location, size of the rooms
Cons: seals along the shower stalls to keep water from seeping out
Location: The hotel is a five minute walk to Galleries Lafayette, Au Printemps and the Paris Opera. There is a convenience store across the street.
The guest services team was exceptional. From reception to the doormen, we always felt welcome. As for location, if you want to be near all the major shops the location couldn't be much better. The only negative has to be the bathroom in our suite. The shower stall leaked water like mad which left the bath mat soaked by the time you finished your shower and the sink stopper had to be removed if you wanted the water to drain. But other than that, we enjoyed our stay at Banke Hotel and would return on our next trip to Paris.
Comment from Hotel Management
20-Jan-2018 by Solène Cailly, Guest Relations Manager, Hotel Management
Dear Guest, Thank you for such an excellent rating and your valuable review! We appreciate it. We are pleased to know that your recent stay at Hotel Banke has been a good one. Thank you for complimenting the room and our service. We aim to provide the sense of elegance and comfort. We are glad you were able to experience it. Our team is delighted to know that we were able to meet your expectations. We have taken note of your comment regarding the shower stall leak and the sink stopper. Regarding the leak, it was very unfortunate that it occurred during your stay. We have informed our maintenance team who are already working on the issue. While the sink stoppers are installed for keeping drains clear of hair, soap and shampoo residue, we understand that it is not very convenient to a lot of people. However, we have taken your suggestion into consideration. It's very nice to know that you will stay with us again during your next visit. We are looking forward to welcoming you again. Best wishes. Solène Cailly, Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Dec-2017
We had a very comfortable and welcoming stay at the Hotel Banke. The location was very convenient and safe and the hotel was just a short walk to the Galleries LaFayette, metro, grocery store and many nice restaurants. We would definitely recommend this hotel to friends and family.
Comment from Hotel Management
28-Dec-2017 by Solène Cailly, Guest Relations Manager, Hotel Management
Dear Guest, Thank you so much for taking time to share such a positive review. We are very pleased to know that your recent holiday during your stay at Hotel Banke has been a good one. We are indeed located in the heart of Paris, steps away from Rue Haussmann and the LaFayette galleries. We hope you were able to explore the city’s grand boulevards and international boutiques too. Thank you for your compliments and for recommending us. It means a lot! We are glad that the room and all the facilities were to your satisfaction. We hope to welcome you again for another memorable stay. All the best and Happy Holidays. Solène Cailly, Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from San Francisco, CA

Modern hotel close to everything

Posted 09-Dec-2017
We really enjoyed our stay at Hotel Banke. Upon arrival the staff were friendly and since we were early, our room wasn't ready but they kept our luggage and we went out for a short walk. After we returned, the front desk person took us up to our room where our luggage was already waiting and she took time to show us around our room and the amenities. The room was a good size compared to other hotels in the area and very clean and modern. There is a bar as well as a restaurant in the lobby and a small gym with steam room, sauna and shower too. We were located near the Galleries Lafayette and within walking distance to restaurants and conveniences. Will definitely stay here again!
Comment from Hotel Management
11-Dec-2017 by Solène Cailly, Guest Relations Manager, Hotel Management
Dear Mrs Sheila, Thank you for such an amazing review. We are very pleased to know that you had a wonderful stay at Hôtel Banke. As you have mentioned, we are indeed located in one of the most historical places and the building itself has such a great history. Thank you for all your compliments. Our well-trained and dedicated team always aim to give the best experience and personal care to our every guest, that includes providing all the essential amenities to make your stay comfortable. We look forward to welcoming you again for another memorable stay. All the best. Solène Cailly, Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Pittsburgh, Pa

Excellent hotel close to the Opera

Posted 07-Dec-2017
We went here for our honeymoon and the hotel was fantastic. A shuttle from the airport will drop you off at the Opera which is a block away. Service was great, the staff was eager and helpful. The hotel offers umbrellas when it rains. Our room was spotless and our bed was made twice a day. Without question the best hotel experience I have ever had.
Comment from Hotel Management
08-Dec-2017 by Solène Cailly, Guest Relations Manager, Hotel Management
Dear Mr Travis, Thank you for such a positive review. We are delighted to know that you had a wonderful holiday during your stay at Hôtel Banke, Paris, the city of love. Thank you for complimenting our high-level service and our cleanliness. We appreciate it. We strive to provide the sense of elegance along with comfort and keeping it clean and providing all the amenities to our guests is part of it. Our team is delighted to know that we met your expectations and made your trip a memorable one. Congratulations on your wedding. The entire team and myself send our best wishes for your new married life. All the best! Solène Cailly, Guest Relations Manager
5 out of 5
by Robert

Posted 24-Oct-2017 on Hotels
Customer service was outstanding, hotel was clean and we thoroughly enjoyed our stay.
Comment from Hotel Management
04-Nov-2017 by GILARI, Hotel Management
Dear Robert, A big thank you for sharing the nice point of view concerning your stay at Banke hotel in Paris. We are really pleased to hear that you enjoyed your stay in our hotel. Our daily challenge is to offer services that better meet our guests' needs. We are proud to have been up to it. All of our collaborators thank you for your kind words. We thank you too for mentioning the cleanness. We care about our clients' wellness. We look forward to welcoming you again. Kindest regards, Solène Cailly, Guest Relations Manager
5 out of 5
by A verified traveller

Lovely gem in downtown Paris

Posted 12-Oct-2017 on Hotels
Fantastic location. Terrific service... really terrific. Took great care of my wife and I. Great restaurant recommendation and directions to local attractions and they helped make my birthday special.
Comment from Hotel Management
20-Oct-2017 by GILARI, Hotel Management
Dear Guest, We warmly thank you for this very sympathetic feedback regarding your experience at Banke hotel, in Paris. We are glad your valued the location of our luxurious hotel in the Opera district, in the heart of Paris. It’s also very rewarding to know that you and your wife had a lovely romantic trip in our hotel and that our restaurant has particularly delighted you. Thank you for highlighting the quality of our services. We were proud and honoured to make your birthday memorable and enjoyable. All the team is happy to ensure an outstanding service to our guests with special needs. We look forward to the pleasure of seeing you for another positive experience. Our best wishes, Alba Arco, Rooms Division Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Wiltshire UK

Lovely hotel in a perfect location

Posted 03-Oct-2017
We had a wonderful stay at the Banke hotel for my fiancee's birthday. The staff were very welcoming and helped in every way possible to make this a special event. The hotel is all we hoped and expected with a lovely room and bathroom. We didn't use many of the facilities as we were out in the city most of the time but as the hotel was so conveniently located it was easy to get to the main attractions, mainly on foot. With it so central too we were surprised with how nice and peaceful the hotel was with little traffic noise even though it is so central to the city. Thank you to all at the Banke hotel for a wonderful weekend stay.
Comment from Hotel Management
06-Oct-2017 by Alba Arco, Rooms Division Manager, Hotel Management
Dear Paul, We want to tell you thank you for that so sympathetic comment relative to your visit to Banke hotel in Paris. It was a pleasure to provide you with assistance to celebrate this special day. All of the team feels rewarding for your eulogistic testimony. Our pride lies in our guest' satisfaction. We are thrilled you fell under the charm of your room. Indeed, we are well located in the heart of Paris, in the luxurious Opera district with the Place Vendôme, Rue Haussmann and the LaFayette galleries in the vicinity. Thanks for alluding to the tranquillity. We look forward to welcoming you again. Warmest regards, Alba Arco, Rooms Division Manager
4 out of 5
by Von

Good hotel

Posted 30-Sep-2017 on Hotels
Hotel Banke is a very nice hotel in a convenient location with very good service. Employees were especially pleasant and helpful. My only complaint would be that there is no coffe or tea service before breakfast at 7 am.
Comment from Hotel Management
18-Oct-2017 by GILARI, Hotel Management
Dear Von, Please accept our thanks for your point of view concerning your visit to Banke hotel, in Paris. Thanks you for choosing our hotel for your special trip. We were glad to read that you found our location in the heart of Paris, near the city's main tourist and cultural attractions so convenient. As for breakfast, although the opening hours are 7am, if a guest is leaving very early our reception is available to organise something for you upon request. We appreciate your kind comments about our team members, we strive to provide a friendly and professional service and to make sure all our guests have the most enjoyable stay possible so you positive feedback is very rewarding. . We all look forward to the pleasure of seeing you again in the future. Sincerely, Alba Arco, Rooms Division Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Sydney . Australia

Hotel Banke is five starr all the way .

Posted 29-Sep-2017
Pros: The hotel and staff above average in every way .
Cons: Nothing......
We have stayed in many hotels in our time all around the world and this hotel is one of best . Staff wonderful , great spot in Paris . I would recommend with all my heart that you stay at this hotel if in Paris .
Comment from Hotel Management
06-Oct-2017 by Alba Arco, Rooms Division Manager, Hotel Management
Dear Jennifer, A big thanks for your review in relation with your experience at Banke hotel, in Paris. Thank you for your recommendation. We are glad to know that our hotel, ideally situated in the heart of Paris, in the luxurious Opera district, making it an ideal place to enjoy the city's main touristic and cultural attractions, has fully satisfied you. We highly appreciate your kind words on our staff and it’s a pride and an encouragement to receive such positive feedbacks on the quality of our services. We really do hope to see you for your next visit. Kindest regards, Alba Arco, Rooms Division Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Toronto, Canada

Nice hotel! Close to all tourist spots in Pari

Posted 24-Sep-2017
Five star experience! The hotel is right besides subway and close to all tourist spots. Best part is that this hotel located in safe neighbourhood.
Comment from Hotel Management
06-Oct-2017 by Alba Arco, Rooms Division Manager, Hotel Management
Dear Naveen, Allow us to thank you for this nice feedback relative to your stay at Banke hotel. Located in the centre of Paris, our 5 stars hotel welcomes its guests for an enjoyable experience in the capital. We are glad yours was satisfactory. Thanks for hinting at our prime position in the luxurious Opera district in ninth arrondissement, within a stone's throw of the Place Vendôme, Rue Haussmann and the LaFayette galleries. We are also served by transportation with "Chaussée d'Antin - Lafayette" metro station (metro lines 7 and 9) and Aubert RER station (line A, direct to Champs Elysées et Arc de Triomphe, Châtelet, Gare de Lyon). Thanks for mentioning the area's safety. We would be thrilled to welcome you again. Kindest regards, Alba Arco, Rooms Division Manager