Ratings based on 656 Verified Reviews

4.3 out of 5
86% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Apr-2018
Great location, within walking distance to major sites and amenities. Love the Eye of Horus in the foyer.
Comment from Hotel Management
18-Apr-2018 by Solene - Guest Relation , Hotel Management
Dear Guest, Thank you very much for your great review! We are very pleased that you enjoyed our decor. We all look forward to hosting you back in our property. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveller from miami fl

Perfect Honeymoon!

Posted 02-Apr-2018
My husband and I just stayed at Hotel Banke for our honeymoon in paris and I can honestly say one of the highlights of our trip was our amazing and memorable stay at Banke. First off the staff is so friendly and helpful! Immediately they greeted us with amazing amenities such as champagne and chocolate and a gorgeous personalized note congratulating us on our wedding it was such a beautiful gesture one which we were not expecting. Throughout our 6 day stay they were constantly making sure we were happy and comfortable and provided us with tips and ideas of things to do. The front desk attendant Lindsey was beyond amazing she really went above and beyond to make our stay relaxing and special. my husband and I haven’t stopped raving about this hotel and how excited we are to return to paris for our anniversary! You can garuntee we will stay and Banke!
Comment from Hotel Management
10-Apr-2018 by Solène Cailly, Guest Relations Manager, Hotel Management
Dear Mrs Gigi, Thank you for you review of your recent stay at Hotel Banke, Paris, We are delighted that you had a pleasant experience at our modern five-star hotel. We are honoured that you chose us as the venue for the celebration of your honeymoon. We are so glad that you felt welcomed by our team and enjoyed the special extra touches. We are pleased that you enjoyed our team's recommendations and felt so well looked after. Lindsey is really flattered to receive your kind compliment. We appreciate you letting us know that you plan to return. The entire team is very much looking forward to welcoming you back in the future. Warmest regards, Solène Cailly, Guest Relations Manager
5 out of 5
Recommended
for Couples
by A verified traveller from Boston

Great Hotel,Small Rooms, Great service.

Posted 29-Mar-2018
Pros: Staff
Cons: Get Main Resturant shaped up.
Location: Great location
ONLY LITTLE PROBLEM WAS WITH MAIN RESTURANT CHANGING HOUR AND NOT CHANGE SIGN,hOTEL DESK DID KNOW WNAT HAPPENED....Breakfast was great in Coffee Shop. Great Service.
Comment from Hotel Management
03-Apr-2018 by Solène Cailly, Guest Relations Manager, Hotel Management
Dear Mr Steve, We thank you for sending your comments about your stay at Hotel Banke, Paris. We are very pleased you had an enjoyable stay and were happy with the friendly and professional service from our team members. We are a little concerned with your comments concerning The Josefin Restaurant which is located just off the lobby as we have not changed our opening hours at all, we were wondering that it might have been a confusion with a booking our reception helped you with at another restaurant nearby? We are delighted you appreciated our tasty buffet breakfast and found our location ideal for your needs. I really do hope that we may have the pleasure of welcoming you back on a future visit. My best regards, Solène Cailly, Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Mar-2018
Great hotel, exceptional staff, great location. We stayed there for 2 weeks and it felt like home.
Comment from Hotel Management
22-Mar-2018 by Solène Cailly, Guest Relations Manager, Hotel Management
Dear Guest, Thank you for such a positive review! We are pleased to know that your recent stay at Hotel Banke has been a wonderful experience. Thank you for complimenting our service. It is indeed humbling to know that we made you feel at home. We are proud of our team members as they relentlessly work hard to satisfy every guest to make your stay comfortable. We look forward to welcoming you again for another pleasant stay. All the best. Solène Cailly, Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

First trip to Paris

Posted 16-Mar-2018
Nice hotel, great location, friendly staff, small rooms considering we had a "Superior room". Do not hesitate to book as this hotel is very clean, well decorated and in a safe location.
Comment from Hotel Management
20-Mar-2018 by Solène Cailly, Guest Relations Manager, Hotel Management
Dear Mr Tony, Thank you for such a great review and your valuable feedback. We are so pleased to know your recent stay at Hotel Banke and your first visit to our incredible city has been a memorable one. We are indeed located in one of the most historical places, and the building itself has such a great history that offers serene and secure atmosphere. Thank you so much for all your compliments. Regarding the room size, some rooms may seem small for international guest but in Parisian standard range. Once again, thank you for your feedback. We hope to welcome you back for another pleasant vacation. Best wishes. Solène Cailly, Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-Mar-2018
Excellent location, beautiful decor, staff all extremely helpful
Comment from Hotel Management
20-Mar-2018 by Solène Cailly, Guest Relations Manager, Hotel Management
Dear Guest, Allow us to thank you for this nice summary concerning your experience with Banke hotel in Paris. We are proud and happy to have met your expectation. Thank you very much for your kind words to the team. We hope to see you soon again among us. Sincerely Solène Cailly, Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from New Jersey

Great proximity to EVERYTHING!!!

Posted 25-Feb-2018
First time visiting Paris and this Hotel checked off all of our boxes. Beautiful hotel, great location, great sized room (Deluxe Room), close to restaurants, close to metro, overall an unforgettable experience!
Comment from Hotel Management
27-Feb-2018 by Solene - Guest Relation , Hotel Management
Dear Mrs J. Thank you very much for your great message. We are so happy to read that you enjoyed your time at the Banke hotel! We look forward to welcoming you back soon for a new great experience in Paris
5 out of 5
Recommended
for Everyone
by A verified traveller

Amazing staff

Posted 24-Feb-2018
Great one. Courteous staff, professional & helpful. Narrow room but comfortable & clean. Hotel in a great location.
Comment from Hotel Management
26-Feb-2018 by Solène Cailly, Guest Relations Manager, Hotel Management
Dear Guest, Thank you for taking time to share such a positive review. We appreciate it. We are so pleased to know that your recent stay at Hotel Banke was a wonderful experience. Thank you for your compliments. We are happy that your room and the facilities were to your satisfaction. We take pride in our service, ambiance and specially designed interiors, displaying a variety of ancient jewelries from all over the world. Our entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience during your stay. As you have mentioned, we are indeed located in the heart of Paris, steps away from Rue Haussmann and the LaFayette galleries. We are looking forward to welcoming you again for another memorable stay. Best wishes. Solène Cailly, Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from uk

Nice building

Posted 19-Feb-2018
Great experience overall , heating in room not working properly on first night so very cold but heater supplied for rest of stay kept room warm , faulty heated towel rail reported on first night but still not working when we left 8 days later , we had room 406 which had 3 large windows so plenty of light but view only of offices opposite from two , the staff were all perfect from the breakfast team the dining room bar and reception area , they could not have been more helpful , I would definitely visit again and ask for room 406 , oh ,and a heater
Comment from Hotel Management
21-Feb-2018 by Solène Cailly, Guest Relations Manager, Hotel Management
Dear Mr Brian, Thank you for taking time to share such a valuable review and an excellent rating. We appreciate it. We are so pleased to know that your recent stay at Hôtel Banke has been a good experience. Thank you for all your compliments. We have taken note of your comment regarding the heating and we apologize for the inconvenience. We have checked the heating system to confirm that it was working well. However, we do understand that the temperature during your stay was very low so we are glad the additional heater was helpful. Once again, thank you for your feedback, for choosing to visit us again and also for appreciating our team members. We do hope the Room 406 is available for you during your next stay. Best regards, Solène Cailly, Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Ripon, North Yorkshire

A lovely stay

Posted 06-Feb-2018
Pros: The room - very clean The food - very tasty The staff - caring and attentive, but not intrusive
Cons: Breakfast - needs a better set up and instruction to guests on the layout
Location: Paris is only a metro ride away, most are within 500 metres
So this stay was a birthday treat for my partner. We checked in on Friday and departed on the following Monday. From check-in you can see how beautiful the building is and that you are in somewhere special. The concierge service were very polite, helpful and always good to talk to. Check in was easy, quick however not as full of information, for example not knowing where breakfast was. The room was very beautiful, clean and had a turn down service around 5/6pm. The food was beautiful, we had dinner on the Friday night, slightly expensive but well worth it. Breakfast was a different affair and was a bit of a disappointment. The service was lacking and it took nearly 30 minutes for the food to come. I complained at reception and to the manager at breakfast and the complaint was dealt with by reception very well. They took of the price of the breakfast and we had a free latte while waiting for our taxi to the airport. We received an apology from the reception and food & beverage manager. This shows they take complaints seriously and deal with them brilliantly. I would stay here again and I would recommend the hotel to others, I would suggest to go for breakfast early and if you need anything don’t hesitate to ask the staff as they will help in any way they can.
Comment from Hotel Management
07-Feb-2018 by Solène Cailly, Guest Relations Manager, Hotel Management
Dear Damien, Thank you for taking time to write such an amazing review. We appreciate it. We are delighted to know that your recent stay at Hotel Banke has been an incredible experience. Thank you for all your compliments. We are indeed located in one of the most historical places and the building itself has such a great history. We take pride in our decor; it is a blend of original architectural elements with contemporary design to bring the twenty-first-century style into life. It's nice to know that your room and all the facilities were to your liking. It's nice that you enjoyed the dinner. Our gourmet restaurant, Josefin offers avant-garde Mediterranean cuisine and shares space with the busy and sophisticated Lolabar. We are sorry that the breakfast experience was not very pleasant. As you have already noticed, we do take every feedback seriously. Your satisfaction and comfort always come first. We take pride in our service and we are proud of our every team member. They always strive to do their best and go the extra mile to help or resolve any issue in a timely manner. Once again, thank you for all your appreciation and for recommending us. They mean a lot! We are looking forward to welcoming you again the future. All the best. Solène Cailly, Guest Relations Manager