Great experience overall , heating in room not working properly on first night so very cold but heater supplied for rest of stay kept room warm , faulty heated towel rail reported on first night but still not working when we left 8 days later , we had room 406 which had 3 large windows so plenty of light but view only of offices opposite from two , the staff were all perfect from the breakfast team the dining room bar and reception area , they could not have been more helpful , I would definitely visit again and ask for room 406 , oh ,and a heater
Comment from Hotel Management
21-Feb-2018 by Solène Cailly, Guest Relations Manager, Hotel Management
Dear Mr Brian, Thank you for taking time to share such a valuable review and an excellent rating. We appreciate it.
We are so pleased to know that your recent stay at Hôtel Banke has been a good experience. Thank you for all your compliments. We have taken note of your comment regarding the heating and we apologize for the inconvenience. We have checked the heating system to confirm that it was working well. However, we do understand that the temperature during your stay was very low so we are glad the additional heater was helpful. Once again, thank you for your feedback, for choosing to visit us again and also for appreciating our team members. We do hope the Room 406 is available for you during your next stay.
Solène Cailly, Guest Relations Manager