Location and pleasant, helpful staff
Everything was nicer and friendlier than expected - except the older gray haired concierge. From the first contact, with the front desk personnel to check out 16 days later every single person was friendly and professional. The two other concierge were very friendly and extremely helpful. The young men that help the concierge were also friendly and helpful. The bellboy friendly and helpful. The bar staff friendly and helpful. The older gray haired concierge mean, rude and disrespectful. I'm shocked that he has that job. He made walking through the lobby uncomfortable. Never a welcome or smile. It is clear that management insists on a professional approach when dealing with its' customers, not sure why that one concierge is still working in a customer contact position. The Overall and Hotel Staff would have received a 5 rating if not for that one person. He will probably be happy to know that he affected our vacation in a negative way.