Ratings based on 144 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
88% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from buffalo, ny

very nice accommodations

Posted 05-Sep-2016
Great location, very nice accommodations at a fair price :)
4out of 5
by A verified traveller from Michigan

Location and pleasant, helpful staff

Posted 28-Aug-2016
Pros: The location was perfect for walking to locations we wanted is see. Also that staff was excellent - see above for the only exception.
Cons: Move the gray haired concierge to a non customer contact position.
Location: Many eating and shopping choices.
Everything was nicer and friendlier than expected - except the older gray haired concierge. From the first contact, with the front desk personnel to check out 16 days later every single person was friendly and professional. The two other concierge were very friendly and extremely helpful. The young men that help the concierge were also friendly and helpful. The bellboy friendly and helpful. The bar staff friendly and helpful. The older gray haired concierge mean, rude and disrespectful. I'm shocked that he has that job. He made walking through the lobby uncomfortable. Never a welcome or smile. It is clear that management insists on a professional approach when dealing with its' customers, not sure why that one concierge is still working in a customer contact position. The Overall and Hotel Staff would have received a 5 rating if not for that one person. He will probably be happy to know that he affected our vacation in a negative way.
4out of 5
by A verified traveller

Great balcony close to centre of paris

Posted 01-Aug-2016
Great hotel, but poor air con in middle of summer. Also fridge didn't work and door to balcony didn't lock properly
Comment from Hotel Management
07-Aug-2016 by Morgan, Hotel Management
Dear Guest, Thank you for your review. I am glad to hear you enjoyed your stay. We have located your reservation in the system and will take actions for the issues you had in your room. We hope to welcome you back soon ! Kindest regards,
4out of 5
by A verified traveller from Chesterfield uk

Ok, but a bit tatty round the edges

Posted 29-Jun-2016
Cons: Could do with room been refurbished. Lift too small but little they can do to improve
Location: Centrally located in a nice area of Paris
The hotel is ok. Public areas better than the rooms. The room was alright, but a little small, and in places the wallpaper was coming off wall, and the washbasin was cracked. Also the air conditioning was not working, and so a fan was in the room which we had to keep on at max just to keep the room at reasonable temperature despite the outside temperature not been that warm. Lift was not very good, lucky to get 2 people plus luggage in at one time, so generally you had to walk up stairs to room. Had some extras such as minibar which you have to pay for, dressing gown, a small safe, although not big enough to put iPad in. I know review sounds negative, but overall it wasn't bad, just nothing special.
Comment from Hotel Management
07-Aug-2016 by Morgan, Hotel Management
Dear David, Thank you for your feedback ! I am delighted to see you enjoyed your stay with us. Our hotel will soon undergo a complete refurbishment in order to join the prestigious Curio Collection by Hilton. I hope to have the pleasure of welcoming you back at this occasion ! Kindest regards,
4out of 5
by A verified traveller from London

Nice hotel, excellent location for all Paris sites

Posted 26-Jun-2016
Really nice staff, very helpful. Lovely big room with terrace was superb, but starting to need a bit of attention as getting tatty. Carpet a bit threadbare etc..... Food in the Hotel was nice, limited bar, only 2 white wines to choose from, but sufficient. Overall had a lovely trip.
Comment from Hotel Management
28-Jun-2016 by Laurent, Hotel Management
Dear lain , Thank you very much for your comment about your stay in our hotel . All employees of the Astor House are delighted that you enjoyed staying with us. A renovation program will be launched from November to give new life to this magnificent building. Looking forward to welcoming you. Best Regards. Laurent Sauvaire F&B manager
2out of 5
by Jean Louis from Vancouver

Overpriced and understaffed.

Posted 20-Jun-2016 on Hotels
Very disappointed. Had a very nice memory from a stay several years ago, but its been bought by Hilton and has sadly gone down hill.
Comment from Hotel Management
by General Manager, Hotel Management
Dear Jean Louis, Thank you for your feedback. I am very sorry to hear you did not enjoy your stay with us. Rest assured we will review the staffing level in order to always reach the high service delivery we believe in. I hope you will allow us anther chance in the near future. Kindest regards,
4out of 5
by A verified traveller

This traveller left a rating score only Posted 16-Jun-2016 on Hotels
1out of 5
by richard from annecy

Douche froide mais il faut payer 100% quand même

Posted 03-Jun-2016 on Hotels
L'hotel est plutôt pas trop mal dans l'ensemble, mais il y a deux très mauvais points. 1/ N'ayant pas d'eau chaude pendant une journée et surtout pour la douche (panne, ça arrive), on serait en droit d'attendre un geste commercial. J'en avais parlé la veille du départ avec la responsable de la réception, qui a dit qu'elle ferait le nécessaire pour mon check out; mais le lendemain, lors du check out, rien du tout...donc je me permets de signifier mon mécontentement,..et le receptionniste finit par m'offrir la taxe de séjour (2€!!). Après mon petit-déjeuner, le responsable de je ne sais quoi m'a demandé ma carte de visite pour me recontacter et voir s'ils peuvent faire quelquechose. En fait, n'ayant eu aucun contact depuis 2 mois, j'en déduis que c'était peut être une tactique pour éviter que je me plaigne? En tout cas, je trouve cela honteux qu'un hotel de ce prétendu standing ne fasse rien quand ils ne peuvent fournir le plus élémentaire des services qu'est une douche chaude. 2/Meme si les salles de fitness des hotels Parisiens sont souvent petites et sombres, celle ci bat les records, avec 3 appareils très vétustes et bas de gamme, dont le "marcheur" en panne, le vélo avec des programmes inréglables et une pédale tordue. Enfin, pas d'oeufs brouillés au petit-déjeuner, mais plutôt de la soupe d'oeufs brouillés.
Comment from Hotel Management
by General Manager, Hotel Management
Cher Richard, Je vous remercie d'avoir pris le temps de partager votre feedback après votre récent séjour parmi nous. Je vous renouvelle nos plus plates excuses concernant le désagrément que vous avez rencontré. Je suis néanmoins ravi que nous ayons pu trouver un solution commerciale pour vous dédommager de cet incident, hors de notre contrôle. J'espère sincèrement vous revoir parmi nous dans le future. Bien à vous,
4out of 5
by Ali from São paulo

Localização

Posted 25-May-2016 on Hotels
Bem localizado e serviço simpático
5out of 5
by Scott

This traveller left a rating score only Posted 24-May-2016 on Hotels