Exterior

Reviews of Holiday Inn Paris - Montmartre, an IHG Hotel

4 out of 5
Holiday Inn Paris - Montmartre, an IHG Hotel
23 Rue Damremont, Paris, Paris

Reviews

8.6

Excellent

Rating 10 - Excellent. 265 out of 627 reviews" "
Rating 8 - Good. 268 out of 627 reviews" "
Rating 6 - Okay. 59 out of 627 reviews" "
Rating 4 - Poor. 26 out of 627 reviews" "
Rating 2 - Terrible. 9 out of 627 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023
Response from Sandrine Le Sergent, General Manager on 5 Dec 2023
Dear Jesse,Thank you for such a positive review.We're delighted to hear that you found our hotel's cleanliness impeccable; our housekeeping team takes great pride in maintaining the highest standards. It's also wonderful to know that the condition of our hotel met your expectations, reflecting our continuous efforts to provide a comfortable and updated environment for our guests. We are especially pleased that our service made a positive impact on your visit; our team is dedicated to ensuring a memorable experience for every guest.We look forward to welcoming you again soon.Best wishes,Sandrine Le Sergent, General Manager

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment I walked in, I could tell the staff cared about me as a customer and took their job seriously. They were helpful, friendly and went above and beyond - including carrying my suitcase up 6 flights of stairs while the elevator was not functioning to helping me find a Doctor when I came down with a bad flu. The room was spacious and clean and relatively sound proof. The location of the hotel is excellent- loads of fantastic restaurants within short walking distance, as well as a laundromat acriss the road and pharmacies, boulangeries and supermarkets nearby. I will certainly stay again.
Stayed 8 nights in Nov 2023
Response from Sandrine Le Sergent, General Manager on 21 Nov 2023
Dear Anna,Thank you for your review.We're thrilled to know that our team's dedication to service made a positive impact during your stay, especially when assistance was needed. It's wonderful to hear that you found the room to be spacious, clean, and quiet, reflecting our commitment to comfort and guest satisfaction. The convenience of our location, surrounded by a variety of dining options and essential services, is something we are proud to offer our guests. We regret to hear about the inconvenience caused by the elevator during your visit. Please rest assured that our lift has been recently updated and such occurrences are rare. While we are never immune to technical issues, we are glad our team were able to assist when you needed them, we will always do our utmost to ensure our guests have the best stay.Should any guest require medical assistance, our staff is prepared to provide support and guidance, as they did during your time of need.We look forward to welcoming you back in the future. Best wishes,Sandrine Le Sergent, General Manager

4/10 Poor

shelisa

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on 1 Nov 2023
Chère Madame,Nous sommes désolés que votre séjour ne se soit pas déroulé comme vous l’espériez et vous prions de nous en excuser.Nous aurions souhaité que vous nous en fassiez part lors de votre séjour, nous aurions alors pu envoyer une retouche ménage ou vous reloger dans la mesure de nos disponibilités.Nous espérons avoir l’opportunité de vous revoir afin de changer votre perception.Bien à vous,

10/10 Excellent

Siddhil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Sandrine Le Sergent, General Manager on 28 Oct 2023
Dear Siddhi.Thank you very much for sharing your positive review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you again soon.Best wishes,Sandrine Le Sergent, General Manager

10/10 Excellent

Manuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and useful.
Stayed 2 nights in Sep 2023
Response from Sandrine Le Sergent, General Manager on 27 Sept 2023
Dear Manuel,Thank you for positively reviewing your experience.We are all thrilled that you enjoyed every aspect of your stay and that our team members added to this experience positively.We hope that you were able to take advantage of our location in the Montmartre area, allowing you to easily explore the nearby attractions, such as Sacré-Coeur and Moulin Rouge.We all look forward to the pleasure of seeing you again in the future. Kind regards,Sandrine Le Sergent, General Manager

10/10 Excellent

Velma

Travelled with family
Liked: Amenities
Staff amazing!
Stayed 5 nights in Sep 2023
Response from Sandrine Le Sergent, General Manager on 22 Sept 2023
Dear Velma,Thank you for sharing your review.We are delighted to hear that you found our staff amazing! Our team works hard to provide exceptional service to all our guests, and it's wonderful to know that their efforts made a positive impact on your stay.We hope to have the pleasure of welcoming you back in the future. Best regards,Sandrine Le Sergent, General Manager

10/10 Excellent

Xing

Stayed 8 nights in Sep 2023
Response from Sandrine Le Sergent, General Manager on 3 Oct 2023
Dear Guest,It's rewarding to read your positive feedback about our hotel.We really appreciate that you chose to stay with us and are happy to know that your experience was enjoyable. We hope that you have made the most of the lively area around Montmartre where there is so much to see and do; however, we do hope that your issue has now been resolved.It would be a pleasure to welcome you back in the future. Kind regards,Sandrine Le Sergent, General Manager

8/10 Good

satish

Liked: Cleanliness, staff & service, property conditions & facilities
Decent property but very old
Stayed 1 night in Aug 2023
Response from Sandrine Le Sergent, General Manager on 28 Aug 2023
Dear Satish,Thank you for taking the time to share your review.We are glad you had a pleasant stay. We would like to inform you that we have a refurbishment plan every 5/7 years and our last room renovation run in first quarter 2022. We thank you for your feedbackWe hope to welcome you again in the future. All the best.Sandrine Le Sergent, General Manager

10/10 Excellent

Jaime

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are too small
Stayed 2 nights in Aug 2023
Response from Sandrine Le Sergent, General Manager on 14 Aug 2023
Dear Jaime,Thank you so much for your kind review and this high score you gave us. We are proud to have reach your expectation.We understand that you found the room size to be too small. This is Paris and our room are rather in the high average of room size of the city. Nevertheless, if you need, our hotel offers a variety of room sizes to cater to the diverse needs of our guests. We apologize if the room you booked in did not meet your preferences, and we would be more than happy to help you find a more suitable room size for your next stay.We look forward to welcoming you back in the future and providing you with an even better experience.Kind regards,Sandrine Le Sergent, General Manager

8/10 Good

Tse Sun

Liked: Staff & service, property conditions & facilities
Close to the Metro after all.
Stayed 3 nights in Jul 2023
Response from Sandrine Le Sergent, General Manager on 8 Aug 2023
Dear TseThank you for positively reviewing your stay.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to welcoming you again soon.Best wishes,Sandrine Le Sergent, General Manager

10/10 Excellent

Sheila

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Was a wonderful property.. location was good, staff was awesome, hotel was clean and we felt safe! Exactly what we were looking for! If my travels include Paris again we would definitely stay at this property again!
Stayed 2 nights in May 2023
Response from Manager on 13 Jun 2023
Dear Sheila,Thank you for this positive review of your stay.We are pleased that you enjoyed your stay and that our location was convenient for you.Furthermore, we appreciate your kind words about our team who work hard to uphold our high standards.We look forward to welcoming you again soon.Best wishes,

10/10 Excellent

Arlene

Stayed 3 nights in Jun 2023
Response from Sandrine Le Sergent, General Manager on 1 Jul 2023
Dear Arlene,Thank you for this kind feedback concerning your visit.We really appreciate that you chose to stay with us and are happy to know that your experience was enjoyable. We hope that you have made the most of the lively area around Montmartre where there is so much to see and do.We look forward to welcoming you again soon.Best wishes,Sandrine Le Sergent, General Manager

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Sandrine Le Sergent, General Manager on 6 Jun 2023
Dear Guest,Thank you for this positive review.We are pleased that we were able to meet your expectations.We hope to welcome you back in the future.Best wishes,Sandrine Le Sergent, General Manager

10/10 Excellent

Pamela

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were accommodating and professional. Friendly and warm. A great place to stay.
Stayed 2 nights in May 2023
Response from Sandrine Le Sergent, General Manager on 31 May 2023
Dear Pamela,Thank you for such a positive review of your stay.We are pleased that you appreciated our new decor and your acknowledgement of the quality of service on behalf of our dedicated team is gratifying and encourages us to uphold our standards.We look forward to welcoming you again soon.Best wishes,Sandrine Le Sergent, General Manager

10/10 Excellent

Kathy M

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean hotel conveniently located near a grocery store and restaurants! Would definitely stay here again!
Stayed 7 nights in Apr 2023
Response from Sandrine Le Sergent, General Manager on 28 Apr 2023
Dear Kathy.Thank you very much for sharing your positive review.A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. Furthermore, it's a pleasure to know that you found our location convenient.We look forward to welcoming you again soon.Best wishes,Sandrine Le Sergent, General Manager

10/10 Excellent

Malik

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay and very much recommend it !
Stayed 6 nights in Mar 2023
Response from Sandrine Le Sergent, General Manager on 3 Apr 2023
Dear Malik,Thank you for this kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you back on a future occasion. Best wishes,Sandrine Le Sergent, General Manager

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Manager on 26 Mar 2023
Dear Timothy,Thank you for positive feedback.Your kind words about our team are much appreciated and encourage us to continue maintaining our high standards of service.We look forward to welcoming you back on a future occasion. Best wishes,

10/10 Excellent

Joy Schroeder

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
The front desk staff were always very kind and helpful. Our room on the 2nd floor was large enough for a king bed and pullout chair/bed, but since the bathroom was oversized and had double sinks in it, it didn't leave much room around the beds. Our friends stayed on the 4th floor, and their bathroom was smaller with only 1 sink, so their wardrobe was placed differently, and allowed for more room around the beds. We ate at the breakfast buffet one day, but really did think that it was overpriced for the food offered, and there were other patisseries and boulangeries within walking distance with more reasonably priced options. It was a very pleasant neighborhood, and within easy walking distance of the metro, bus or other restaurants. It was also my daughter's birthday while we were there, and the staff were kind enough to put a "swan" heart (of towels) in the room with some balloons and a sign on the door as a surprise!
Stayed 3 nights in Mar 2023

10/10 Excellent

Michi

Liked: Cleanliness, staff & service, property conditions & facilities
Love the staff. They were really nice and accommodating. The amenities were also satisfactory.
Stayed 3 nights in Mar 2023
Response from Sandrine Le Sergent, General Manager on 20 Mar 2023
Dear Michi,Thank you for this positive review.It is rewarding to know that you had such a pleasant experience with us and that our rooms and facilities exceeded your expectations. Your feedback inspires our team to continue upholding our high standards of service.We look forward to welcoming you again soon.Best wishes,Sandrine Le Sergent, General Manager

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly welcome on arrival from a very helpful member of staff. Hotel was very clean and comfortable and within walking distance of metro would highly recommend it
Stayed 4 nights in Feb 2023
Response from Sandrine Le Sergent, General Manager on 8 Feb 2023
Dear Andrew,Thank you for this positive feedback.It was a pleasure to have you stay with us, and we greatly appreciate your nice words regarding our team members. We will always go that extra mile to ensure your expectations are met.Thank you also for noting our ideal location in the heart of Montmartre, within walking distance of Sacré-Coeur and Moulin Rouge and with transport options close by.We hope to welcome you back.Best wishes,Sandrine Le Sergent, General Manager

10/10 Excellent

Steven

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location in the popular Montmarte neighborhood. We stayed in a connected double room, which was plenty of space for our family of 5. The included breakfast each morning was also helpful. Easy to access anywhere in Paris, 3 Metro lines within 10 min walk, and Gare Saint Lazare is about 20 min walk for easy regional train access to Normandy and Versailles. Very friendly qnd helpful staff.
Stayed 7 nights in Oct 2022
Response from Sandrine Le Sergent, General Manager on 18 Oct 2022
Dear Steven,Thank you for sharing this review of your time at our hotel.We aim to provide a memorable experience with our high standards and quality service and are delighted that we met your expectations. We will be sure to let our team members know how much of an impact they made on your experience.We are very glad to hear that our location in the heart of Montmartre was suitable for your needs.Thank you again; we look forward to welcoming you back soon.Kind regards,Sandrine Le Sergent, General Manager

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022
Response from Sandrine Le Sergent, General Manager on 19 Dec 2022
Dear Kevin,Thank you for your kind feedback.We're happy to hear your stay met all your expectations.We look forward to welcoming you for another pleasant stay. Best wishes,Sandrine Le Sergent, General Manager

10/10 Excellent

J C

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Great find in Montmartre
The staff were fabulous, very warm welcome and incredibly helpful throughout our stay. We had a family suite (2 interconnected rooms) which was brilliant. I think the vacuuming could be a bit more thorough but they provide slippers so maybe not an issue… Rooms are spacious, can control your own temperature and the beds were very comfortable. Chose this one because I wanted to be close to the cafe culture in Montmartre and it is perfect for that! We’ll definitely be back!
Stayed 2 nights in Aug 2022
Response from Sandrine Le Sergent, General Manager on 23 Aug 2022
Dear Guest,Thank you for reviewing your stay with us.It is rewarding to know that you received such great service. We always aim to meet and where possible exceed our guests' expectations; and will certainly pass your comments to our Front Desk team members so they may know how much of an impact they made on your experience.We urge guests to share any concerns they have at the time so that we may deal with the matter immediately to ensure you have an enjoyable stay.It is a pleasure to know that our strategic location helped make your stay enjoyable.We hope that you will stay with us again on your next visit to Paris. Best regards,Sandrine Le Sergent, General Manager

10/10 Excellent

Giles

Stayed 1 night in Aug 2022
Response from Sandrine Le Sergent, General Manager on 21 Aug 2022
Dear Giles,Thank you for this positive rating.We are very pleased you had a perfect stay.We look forward to the pleasure of seeing you again in the future. Kind regards,Sandrine Le Sergent, General Manager

8/10 Good

Kenneth W

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and friendly staff. Close to Sacre-coeur, many restaurant/cafe options, and metro to get around Paris.
Stayed 6 nights in Aug 2022
Response from Sandrine Le Sergent, General Manager on 10 Aug 2022
Dear Kenneth, Thank you for letting us know that you enjoyed your stay. We are delighted you had a pleasant experience and appreciated our team members who strive to ensure you have the best experience possible. It is a pleasure to know that our strategic location helped make your stay enjoyable. We all look forward to the pleasure of seeing you again in the future. Kind regards, Sandrine Le Sergent, General Manager

8/10 Good

Tahir, Prince George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. Small but convenient hotel. Not far from all the attractions.
Stayed 3 nights in Aug 2022
Response from Sandrine Le Sergent, General Manager on 7 Aug 2022
Dear Tahir, Thank you for reviewing your stay at our hotel. We are glad that you enjoyed your stay and appreciated our prime location, ideal for exploring Paris and all it has to offer. We all hope to welcome you back in the future. Best wishes, Sandrine Le Sergent, General Manager

10/10 Excellent

Clare

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, clean comfortable rooms and situated in a lovely area with lots of restaurants close by. Highly recommend
Stayed 1 night in Aug 2022
Response from Sandrine Le Sergent, General Manager on 6 Aug 2022
Dear Clare, Thank you for your kind review. We aim to provide a memorable experience with our high standards and quality service and are delighted you found our location ideal for your needs. We will be sure to let our team members know how much of an impact they made on your experience. We look forward to welcoming you again soon. Best wishes, Sandrine Le Sergent, General Manager

10/10 Excellent

Brynja

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Comfortable
Super happy with my stay. Very clean and overall I was very pleased with everything. 10/10
Stayed 1 night in Jul 2022
Response from Sandrine Le Sergent, General Manager on 4 Aug 2022
Dear Brynja, It was a pleasure to receive this great review. We are happy you had an enjoyable stay with us and that you appreciated our high standards. We look forward to welcoming you again soon. Best wishes, Sandrine Le Sergent, General Manager

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2022
Response from Sandrine Le Sergent, General Manager on 22 Oct 2022
Dear Robert,We are grateful for this kind rating of your recent stay.We're glad your experience has been to your satisfaction.We look forward to welcoming you back.Kind regards,Sandrine Le Sergent, General Manager

10/10 Excellent

Lorri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very friendly and helpful. Room was efficient and clean.
Stayed 2 nights in Jun 2022
Response from Sandrine Le Sergent, General Manager on 21 Jun 2022
Dear Lorri, Thank you for such a positive review. We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us. We look forward to welcoming you again soon. Best wishes, Sandrine Le Sergent, General Manager

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All is OK for the pain price. Overall is a pleasant stay.
Stayed 3 nights in May 2022
Response from Sandrine Le Sergent, General Manager on 10 Jun 2022
Dear Guest, Thank you for sharing your experience. We're glad you had a great stay in our hotel. We look forward to welcoming you back soon. Best regards, Sandrine Le Sergent, General Manager

10/10 Excellent

jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a lovely hotel , we stayed for 2 nights with no problems , very friendly and welcoming would recommend
Stayed 2 nights in May 2022
Response from Sandrine Le Sergent, General Manager on 10 Jun 2022
Dear Jason, Thank you for this kind review. A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us. All of the team look forward to seeing you again in the future. Kind regards, Sandrine Le Sergent, General Manager

10/10 Excellent

Sequoia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We came from the US and were welcomed with warm greetings. The staff were so very helpful! They spoke English and French and helped us print our tickets for excursions.
Stayed 8 nights in Apr 2022
Response from Sandrine Le Sergent, General Manager on 16 Apr 2022
Dear Guest, Thank you for sharing your experience. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. We sincerely appreciate your kind words. We hope our location suited you well, being within easy walking distance of the Montmartre area as well as Sacre-Coeur and the Place du Tertre. We look forward to welcoming you and your family on your next trip. Best wishes, Sandrine Le Sergent, General Manager

10/10 Excellent

micheline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neighborhood is very nice
Stayed 7 nights in Mar 2022
Response from Sandrine Le Sergent, General Manager on 30 Mar 2022
Dear Micheline, Thank you for taking the time to let us know your opinion of your recent stay. We are delighted to know that you appreciated our location near several of Paris' most famous attractions in our charming neighbourhood. We hope to see you again soon, Kind regards, Sandrine Le Sergent, General Manager

10/10 Excellent

Sally

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, clean hotel. Great location. Lovely helpful staff. Nice atmosphere.
Stayed 4 nights in Feb 2022
Response from Sandrine Le Sergent, General Manager on 1 Mar 2022
Dear Sally, Please accept our thanks for your kind review regarding your stay. We are delighted you appreciated our Montmarte location with Sacre-Coeur and Place du Tertre within walking distance. Thank you for mentioning our hard-working team who to ensure our guests have an enjoyable visit. We look forward to welcoming you back. Best wishes, Sandrine Le Sergent, General Manager

8/10 Good

Eduardo

Stayed 3 nights in Jan 2022
Response from Sandrine Le Sergent, General Manager on 12 Apr 2022
Dear Eduardo, Thank you for this rating of our hotel. We are glad we met your expectations. We look forward to welcoming you again. Best regards, Sandrine Le Sergent, General Manager

10/10 Excellent

Liam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, very friendly staff and good value for money. Highly recommend this hotel.
Stayed 5 nights in Dec 2021
Response from Sandrine Le Sergent, General Manager on 11 Dec 2021
Dear Liam, Thanks for your kind feedback and recommendation. Our dedicated team strives to ensure the utmost comfort and satisfaction of our every guest, so it is very rewarding to read that you had a memorable experience. We are also delighted that you enjoyed our location, close to iconic attractions such as Sacré-Coeur Basilica and the glamorous Moulin Rouge Cabaret. We hope to welcome you back. Best wishes, Sandrine Le Sergent, General Manager

10/10 Excellent

Maja

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021
Response from Sandrine Le Sergent, General Manager on 4 Dec 2021
Dear Maja, We would like to thank you for your rating so highly your recent stay. We are delighted you had a great stay and look forward to welcoming you back at the Holiday Inn Paris Montmartre. Best regards, Sandrine Le Sergent, General Manager

8/10 Good

Maria-Lourdes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always loved Montmartre area and this is a great hotel. Staff was very friendly and helpful,
Stayed 4 nights in Nov 2021
Response from Sandrine Le Sergent, General Manager on 25 Nov 2021
Dear Maria-Lourdes, Thank you for sharing your experience. Our location is one of the things we are very proud of about our hotel, close to iconic attractions such as Sacré-Coeur Basilica and the glamorous Moulin Rouge Cabaret; we're so glad you liked it. The acknowledgement of the quality of service on the part of a recent guest is always appreciated and encourages us to constantly improve our performance. It would be a pleasure to welcome you back on another occasion. Best wishes, Sandrine Le Sergent, General Manager

10/10 Excellent

Rosa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was great! I had issues paying for our tours in my computer and front desk called tour company and helped me schedule our tours and pay for them. Everybody was friendly. We were so close to Sacre Couer.... loved walking around the plaza at night :)
Stayed 8 nights in Sep 2021
Response from Sandrine Le Sergent, General Manager on 15 Oct 2021
Dear Rosa, Thank you for such a positive review. We are so glad to hear that you had a pleasant stay with us. Your mention of our prime location as well as our team's excellent service is truly appreciated. This encourages us to continue upholding the high standards we set ourselves. We look forward to welcoming you back on a future occasion. Best regards, Sandrine Le Sergent, General Manager

10/10 Excellent

Guy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All of The Hotel employees were a joy .
All Of the staff were delightful ,friendly,helpful ,informed and a pleasure to deal with .
Stayed 3 nights in Sep 2021
Response from Sandrine Le Sergent, General Manager on 4 Oct 2021
Dear Guy, Thank you for positively reviewing your visit. It is a pleasure to know that you had such a nice stay with us. The satisfaction of our guests is a top priority, so your positive feedback is very rewarding. We look forward to seeing you again in the future. Best wishes, Sandrine Le Sergent, General Manager

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2021
Response from Sandrine Le Sergent, General Manager on 30 Jun 2021
Dear Guest Thanks for giving us a perfect rating. We're happy to hear we hit the mark for you. Thank you again. We hope to welcome you back for a return visit, Best regards, Sandrine Le Sergent, General Manager

10/10 Excellent

Prizma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
The staff was very friendly and helpful during our stay. We used their computer and printer to print out tickets as well for an event which was a nice touch. The space we very clean and our stay was comfortable. The room was a bit warm at times but I have heard that that’s fairly common in Paris for the rooms. The hotel was close enough to the metro and other attractions. We would stay again.
Stayed 4 nights in Feb 2020
Response from Sandrine Le Sergent, General Manager on 24 Feb 2020
Dear Guest, Thank you for your valuable review. We are delighted that we were able to meet your expectations. Our team works hard to ensure that every guest has the best experience possible, your positive feedback inspires us to continue with our efforts. Regarding the room temperature, we wish you had informed us during your stay in order to find a suitable solution for you. Your comfort is our priority. It would be a pleasure to welcome you back on your next visit to Paris. Best regards, Sandrine Le Sergent, General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Family oriented rooms had good sizes for an Hotel in Paris ...
Stayed 3 nights in Jan 2020
Response from Sandrine Le Sergent, General Manager on 22 Jan 2020
Dear Guest, Thank you for positively reviewing your stay at the Hotel Holiday Inn Paris Montmartre. Since the comfort of our guests is one of our priorities, we are delighted to hear that you enjoyed the spaciousness of your room. We look forward to welcoming you back. Best regards, Sandrine Le Sergent, General Manager

8/10 Good

LAURAL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT location.
The first room was ridiculously too small. They moved us the next day to a nicer room that had normal space. And when the heater did t work they brought portable that did the job just fine. Super helpful, friendly staff. Cool honor bar. Convenient walk to bars, shopping, and the most fabulous, fresh seafood ever on Rue de Abbesses. Walking distance to Place de Tartre.
Stayed 2 nights in Dec 2019
Response from Sandrine Le Sergent, General Manager on 4 Jan 2020
Dear Laural, Thanks for taking the time to comment on your stay at our hotel. We are delighted that your stay met your expectations overall and that you were pleased with our central location. It is also great to hear that any issues with your room were promptly resolved by our dedicated team; indeed, our staff members are always willing to go the "extra mile" to ensure that your stay is satisfactory. It would be a pleasure to have you return in the future. Wishing you all the best for the coming year, Sandrine Le Sergent, General Manager

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to a lot of eateries, sight seeing. Easy to navigate through city on city bus or Uber
Stayed 2 nights in Dec 2019
Response from Sandrine Le Sergent, General Manager on 24 Dec 2019
Dear Guest, Thank you for such a positive review. We are pleased to know that you had a lovely experience with us! We especially appreciate your mention of our handy location, which is indeed an ideal starting point for accessing public transport and enjoying the many hot spots our fine city has to offer. We are sorry to see that the overall rating does not correspond to your kind words and we would like to know what we could have done to receive a better score. If you want to help in this matter, do not hesitate to contact us directly at resa@himontmartre.com. We look forward to welcoming you back on your next visit and wish you a very happy holiday season. Best wishes, Sandrine Le Sergent, General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2019

8/10 Good

Marq2

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to lots of restaurants. It wasn't as close to the center as I would've liked but we were able to walk to/from one of the hop on/ hop off city tours.
Stayed 2 nights in Nov 2019
Response from Sandrine Le Sergent, General Manager on 9 Nov 2019
Dear Guest, Thank you for such a positive review. It is rewarding for us to know that our location was ideal for your needs. We look forward to welcoming you back. Best wishes, Sandrine Le Sergent, General Manager