Reception

Reviews of Hotel Fertel Etoile

3 out of 5
Hotel Fertel Etoile
4 rue des Acacias, Paris, Paris

Reviews

8.6

Excellent

Rating 10 - Excellent. 212 out of 458 reviews" "
Rating 8 - Good. 187 out of 458 reviews" "
Rating 6 - Okay. 45 out of 458 reviews" "
Rating 4 - Poor. 9 out of 458 reviews" "
Rating 2 - Terrible. 5 out of 458 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Bob, Almonte

Travelled with partner
Property was under construction we were not made aware of this before arriving Smell of paint and construction materials in our room. Missed having a coffee maker in our room
Stayed 2 nights in Apr 2024

2/10 Terrible

Raja

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms too small and old
Stayed 2 nights in Apr 2024
Response from Emmanuelle FERREIRA - Hotel Manager on 12 Apr 2024
Dear Sir,You made your check out quite late and the receptionnist offered you to move to another room in the morning. As we were fully booked, it was not possible to show you another room at your arrival. You refused and left the hotel.We are renovating the hotel at the moment and the 1st floor where you have been allocated is not renovated yet. But the photos and the description of our hotel have not been changed neither.We are very sorry that our hotel did not match with your expectations.

10/10 Excellent

Yin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area and great service
Stayed 8 nights in Mar 2024
Response from Emmanuelle FERREIRA - Hotel Manager on 9 Apr 2024
Dear Guest,We thank you for your comment and your evaluation regarding our hotel and its surroundings.

8/10 Good

Irivette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Emmanuelle FERREIRA - Hotel Manager on 8 Apr 2024
Dear Guest,We thank you for your evaluation.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Emmanuelle FERREIRA - Hotel Manager on 12 Feb 2024
Dear Guest,We thank you for your evaluation.

10/10 Excellent

Mayara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an old hotel for you to stay for one or two nights, the bedroom is small but the bathroom is renovated, and looks great! The staff was very nice, and the area of the hotel is excellent. The breakfast is simple but good enough.
Stayed 1 night in Jan 2024
Response from Emmanuelle FERREIRA - Hotel Manager on 5 Feb 2024
Dear Guest,We thank you for your comment which gives us the opportunity to inform you that room renovations are starting today. We will do them floor by floor, during 2 months.We wish you have enjoyed your stay in Paris and that we will have the pleasure to welcome you after the renovations.

10/10 Excellent

pascale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Response from Emmanuelle FERREIRA - Hotel Manager on 26 Jan 2024
Dear Guest,We thank you for your comment and your evaluation.

10/10 Excellent

Saly

Liked: Staff & service
Stayed 5 nights in Sep 2023
Response from Emmanuelle FERREIRA - Hotel Manager on 1 Dec 2023
Dear Guest,We thank you for your great evaluation.

8/10 Good

Alessandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Emmanuelle FERREIRA - Hotel Manager on 22 Nov 2023
Dear Sir,We thank you for your evaluation about our hotel.

8/10 Good

TARUN

Liked: Cleanliness, room comfort
Good
The hotel is in a really good location. The arc de triomphe is just 200m away and so is the Argentine metro station. Eiffel Tower is 2.5km away. It’s an old hotel, with medium sized room with friendly staff. Expected a little more for the price I booked, electric kettle and tea coffee only on request. Otherwise it is an ok hotel to explore nearby areas of interest
Stayed 2 nights in Nov 2023
Response from Emmanuelle FERREIRA - Hotel Manager on 20 Nov 2023
Dear Guest,We thank you for your comment about our hotel.We confirm that room renovations are planned in February and march. If you have the opportunity to come back in 2024, you will see our new rooms.Tea and coffee facilities are available at the reception.We wish you have enjoyed your stay in our hotel and in Paris.

10/10 Excellent

Pedro, Brooklyn

Liked: Amenities
Very good service
Stayed 1 night in Nov 2023
Response from Emmanuelle FERREIRA - Hotel Manager on 13 Nov 2023
Dear Sir,We thank you for your comment and your evaluation. It was a pleasure to welcome you.

10/10 Excellent

Kazuya

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
浴槽があり、お湯の出が良い。
Stayed 2 nights in Nov 2023
Response from Emmanuelle FERREIRA - Hotel Manager on 13 Nov 2023
Dear Guest,We confirm that some of our bathrooms have a bath tub. Others have shower.A request can be made at the booking according to your preference.We wish you have enjoyed your stay in Paris.

10/10 Excellent

Cintra

Stayed 1 night in Nov 2023
Response from Emmanuelle FERREIRA - Hotel Manager on 22 Nov 2023
Dear Guest,We thank you for your evaluation.

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Very good place to stay, very clean and well located
Stayed 3 nights in Oct 2023
Response from Emmanuelle FERREIRA - Hotel Manager on 26 Oct 2023
Dear Madam,We thank you for your comment about our hotel and its location.We wish you have enjoyed your stay in Paris.

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Emmanuelle FERREIRA - Hotel Manager on 12 Oct 2023
Dear Sir,We thank you for your great evaluation.

10/10 Excellent

Aislinn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Front Desk staff were very helpful with my questions and needs.
Stayed 3 nights in Sep 2023
Response from Aicha on 6 Oct 2023
Dear Guest, It was a pleasure to help you during your stay and we wish you have enjoyed it.

10/10 Excellent

Patrick, Fort Lauderdale

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and newly renovated
Stayed 1 night in Sep 2023
Response from Aicha on 6 Oct 2023
Dear Sir, We thank you for your comment about our hotel.We confirm that our bathrooms have been renovated and we are glad to read that you have appreciated it.We wish you have enjoyed your stay in Paris.

8/10 Good

Ari

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Excellent hotel if you are looking for a moderately priced air-conditioned property in Paris (which we were). It is a bit out of the way of the main sites, but incredibly convenient to the #1 Metro line.
Stayed 1 night in Sep 2023
Response from Emmanuelle FERREIRA - Hotel Manager on 29 Sept 2023
Dear Sir,We thank you for your comment.Our hotel is 10mn walking from the Arc of Triomphe and 20mn from the Eiffel tower.The metro line N1 makes the other monuments very easy to reach.We which you had a good trip back home.

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Emmanuelle FERREIRA - Hotel Manager on 27 Sept 2023
Dear Madam,We thank you for your evaluation.

10/10 Excellent

Vyara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, clean and spacious rooms! Location is ideal, close to metro and bus stops. Staff were also very friendly. Definitely recommend
Stayed 1 night in Sep 2023
Response from Emmanuelle FERREIRA - Hotel Manager on 11 Sept 2023
Dear Guest,We thank you for your comment and your recommandation. It was a pleasure to contribute to make your stay in Paris great.We wish you have a nice trip back home.

6/10 Okay

Patrick

Travelled with partner
Liked: Cleanliness, staff & service
Disappointed that there was no condiments i.e. kettle, tea bags, coffee etc. in the room, I had to ask the receptionist and to my surprise he only offered a kettle, cups, and tea bags, they had no milk? I had to go the the local supermarket and buy my own. This is the first time staying in an hotel where no refreshment provisions in the room, If it was a question that it was simply missed from our room (I suspect it was not) as common courtesy I would have thought the reception would have retrieve some milk from their kitchen after all I paid £183 for one night with breakfast, (strangely there was plenty of milk on offer there) I expected some better service than just brushed off. If this is a standard service from this hotel then it should be degraded to one star. Although The hotel was clean and reasonable the no show of the condiments and lack of provisions spoiled the day, hence the low ratings.
Stayed 1 night in Sep 2023
Response from Emmanuelle FERREIRA - Hotel Manager on 11 Sept 2023
Dear Sir,We are sorry that our hotel did not match with your expectations. As explained in the room directory in your room, tea coffee facilities are available on request at the desk.We confirm that we have milk but it is true that we do not have single use UHT milk dose. The receptionists who gave you the tray this the tea facilities have hesitated to give you a milk pot because they wonder about its preservation. In France, we can not find the very convenient milk dose available in England. However, we will make further investigations.The hotel rate you indicate does not seem so exagerated according to the period (September is a very high season) and the area. .We understand that you have been disappointed and we are sorry. We wish you have enjoyed you stay in Paris anyway.

8/10 Good

Elie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Emmanuelle FERREIRA - Hotel Manager on 8 Sept 2023
Dear Guest ,We thank you for your evaluation.

10/10 Excellent

m b

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
It was brilliant room was very nice and clean,friendly and helpful staff
Stayed 2 nights in Sep 2023
Response from Emmanuelle FERREIRA - Hotel Manager on 6 Sept 2023
Dear Guest,We thank you for your great comment our hotel and our staff.

10/10 Excellent

Rose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean room, and excellent front desk service. Convenience to metro, dining and basic amenities. I would highly recommend.
Stayed 3 nights in Sep 2023
Response from Emmanuelle FERREIRA - Hotel Manager on 30 Oct 2023
Dear Madam,We are glad to read that our hotel was matching with your expectations.We wish you have enjoyed your stay in Paris.

8/10 Good

Sumit

Stayed 3 nights in Aug 2023
Response from Emmanuelle FERREIRA - Hotel Manager on 15 Sept 2023
Dear Guest,We thank you for your evaluation.

8/10 Good

Heidi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Its like a boutique hotel! Small corridors and small Rooms but clean and cozy! Open with a key that you have to leave it when you go out! 2 min to the metro station and to Champs-Élysées! 10 min walk to arch de triumph! Staff are nice!
Stayed 2 nights in Jul 2023
Response from Emmanuelle FERREIRA - Hotel Manager on 28 Aug 2023
Dear Madam,We thank you for your comment about our hotel and our staff.

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Emmanuelle FERREIRA - Hotel Manager on 28 Aug 2023
Dear Madam,We thank you for your evaluation.

10/10 Excellent

Tina

Tour De France
Very clean and staff were very friendly and helpful. Perfect location close to Metro and Arc De Triomph. Fully recommend
Stayed 2 nights in Jul 2023
Response from Emmanuelle FERREIRA - Hotel Manager on 24 Jul 2023
Dear Madam,We thank you for your comment about our location and our staff. We wish you have enjoyed the Tour de France.

6/10 Okay

Joshua

Travelled with group
Liked: Staff & service, property conditions & facilities
I stayed at the Hotel Fertel Etoile for three nights. It is located a short walk away from the Arc De Triomphe and the Avenue des Champs-Élysées shopping district, while also having lots of eateries, supermarkets and services even closer. It is near a Metro and train stop and was easy to get to from across the city. I stayed in a twin room and the only concern was that the bedding on one bed was dirty and was promptly changed once staff were notified. The staff were always respectful, courteous and helpful and the breakfast offerings were nice. I would definitely recommend this hotel to those wanting to stay in Paris near a central area and well known landmark.
Stayed 3 nights in Jul 2023
Response from Emmanuelle FERREIRA - Hotel Manager on 19 Jul 2023
Dear Sir,We thank you for your comment about our hotel. We are glad to read that you have enjoyed your stay and our staff. According to these very satisfying feedback, we hardly understand the low evaluation granted.We wish you have a nice trip back home.

10/10 Excellent

Dominique

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff incredibly friendly and helpful.
Stayed 1 night in Jul 2023
Response from Emmanuelle FERREIRA - Hotel Manager on 17 Jul 2023
Dear Guest,We thank you for your evaluation and your comment about our staff. It was really a pleasure to welcome you.

8/10 Good

Stacy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I am genuinely glad we found and stayed at this Hotel Fertel Etoile. Staff: Each and every hotel staff we came across was incredibly nice & helpful. Property: The property was clean, in a great location 8 minute walk to Arc Du Triomphe, 20 minute walk to Trocadero Square. Located off of a main road with metro station on corner, buses, & plenty of cafe's/restaurants. Grocery store on the same street of the hotel. The location is also quiet & safe. A truly pleasant location. Room: The room was decent size, considering it is Paris, and had a large bed, closet & drawer for clothes, a safe for valuables, a work station with a desk & chair, recently renovated bathroom (good shower head and drainage), & air conditioning that worked beautifully which was super considering it was 28 - 30 degrees Celsius. There is no fridge, kettle, or iron / ironing board in the room; however, this is noted in the details when booking and if you ask the front desk - you will have within a minute. No hassle. Last, the door locking system is old with actual keys that they attach to big heavy objects - presumably to prevent guests going out with keys to only lose them. As a result, they request all guests to leave the keys at the front desk on their way out. The front desk is 24/7 & it was seamless this system. Overall all great hotel for the price!
Stayed 2 nights in Jul 2023
Response from Emmanuelle FERREIRA - Hotel Manager on 17 Jul 2023
Dear Madam,We thank you for this great and accurate comment about our hotel. There is nothing to add!We wish you have enjoyed your stay in Paris and that you have a nice trip back home.

8/10 Good

Gabriela

Liked: Cleanliness, staff & service
The hotel is clean and the staff is amazing. They helped me found all places I needed to go. The only thing was how dark the hallways were and how narrow. Everything Elise was just great!
Stayed 2 nights in Jul 2023
Response from Emmanuelle FERREIRA - Hotel Manager on 12 Jul 2023
Dear Madam,We thank you for your comment about our hotel.Our corridors are wide enough for a wheel chair and can be lit if you press the light switch.We widh you have enjoyed your stay in Paris.

10/10 Excellent

madelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Jul 2023
Response from Emmanuelle FERREIRA - Hotel Manager on 11 Jul 2023
Dear Madam,We thank you for your comment and your evaluation.

6/10 Okay

Amy

Travelled with partner
Liked: Staff & service
This property was in a fairly good location. Very old hotel, but nice big rooms and AC. There was however a damp smell in the room and not one outlet to plug a phone in near the bed. The breakfast was also not worth the money! It would have been better for us to just go to the bakery at the corner.
Stayed 1 night in Jul 2023
Response from Emmanuelle FERREIRA - Hotel Manager on 10 Jul 2023
Dear Madam,We thank you for your comment about our hotel and its location. We are sorryto heard about this smell in your room and we were not aware of that problem. If you had mentioned it, we could have move you to another room and check the problem.We have planned to renovate our hotel at the beginning of 2024 and we know that more plugs are necessary for the increasing number of electronic devices.However, we would like to point out some details about our cold buffet breakfast.Not only there are fruits, bread (several sorts) and cereals (3 sorts) available at our breakfast but our guests can chose bakeries, ham, chicken, cheeses (4 kinds), yogurts (4 sorts), stewed fruits and fruits' salad. Gluten free bread is also available. Tea, coffee, jam, honey, chocolate are displayed also. We are sorry not to have matched with your expectations and we wish you have enjoyed your stay in Paris anyway.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Emmanuelle FERREIRA - Hotel Manager on 26 Jun 2023
Dear Guest,We thank you for your great evaluation.

4/10 Poor

Andrew

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Use of old school keys that have to be returned before leaving; no coffee or hot water maker.
Stayed 2 nights in Jun 2023
Response from Emmanuelle FERREIRA - Hotel Manager on 21 Jun 2023
Dear Sir,We confirm that we ask our guests to leave the key at the reception which is opened 24h/day. We hardly understand why having traditional key instead of electronic card is a problem as you can have your key given by a receptionist all day and night long.Kettles are available at the reception, on request, with tea or coffee as it is mentioned in the room directory.We wish you have enjoyed your stay anyway in Paris.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
The property was great, many shops and dining options right outside the hotel. Close to subways stop and walking distance to many attractions and busy streets. In a quiet and safe neighborhood! Staff was excellent as well!
Response from Emmanuelle FERREIRA - Hotel Manager on 20 Jun 2023
Dear Sir,We thank you sincerely for your comment about our hotel and the surroundings. We wish you have a nice trip back home.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great time during our stay. The hotel is in a fantastic area, and we could walk to most of the places we wanted to go. The nearby metro station was convenient for the rest. The room was exactly what we needed to enjoy our trip!
Stayed 2 nights in Jun 2023
Response from Emmanuelle FERREIRA - Hotel Manager on 5 Jun 2023
Dear Madam,We thank you to have taken time to write a comment about our hotel.It is great to read that we have contributed to make your stay nice.We wish you had a good trip back home.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Had a twin room enough room for 2 people. Room was very clean, the whole hotel was very clean. Excellent location. Would definitely use the hotel again
Stayed 4 nights in May 2023
Response from Emmanuelle FERREIRA - Hotel Manager on 5 Jun 2023
Dear Madam,We are glad to read that our hotel was matching with your expectations. It wil be a pleasure to welcome you again if you have the opportunity to come back to Paris

6/10 Okay

John

Liked: Staff & service
Disliked: Property conditions & facilities
This is a low cost hotel. The beds are small and old. My room was musty and very hot and noisy. However its a low cost hotel in great locstion. I am big person so the beds were just simply to small for me. The hotel staff was wonderful and accomodating it just wasn't a good choice for me. The plus is itsv right next to paddington station And you get get anywhere on tube in minutes I would not stay again but if you are going on a right budget and are dont care much about amenities its okay
Stayed 3 nights in May 2023
Response from Emmanuelle FERREIRA - Hotel Manager on 2 Jun 2023
Dear Sir,We are not sure the comment is concerning our hotel. You are mentioning the Paddington station which is in London. Our hotel is in Paris...

10/10 Excellent

Marissa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Emmanuelle FERREIRA - Hotel Manager on 25 May 2023
Dear Guest,We thank you for your evaluation

8/10 Good

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Near Arc Triumph
Stayed 1 night in May 2023
Response from Emmanuelle FERREIRA - Hotel Manager on 24 May 2023
Dear Sir,We confirm that our hotel is very close to the Arc of Triomphe and the Champs Elysées.

10/10 Excellent

dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo traveller
This hotel was perfect location, very friendly and welcoming. Clean and breakfast was ideal.
Stayed 2 nights in May 2023
Response from Emmanuelle FERREIRA - Hotel Manager on 23 May 2023
Dear Guest,We thank you for your nice comment. It was a pleasure to welcome you and we wish you have enjoyed your stay in Paris.

10/10 Excellent

carmen

Stayed 1 night in May 2023
Response from Emmanuelle FERREIRA - Hotel Manager on 17 May 2023
Dear Guest,We thank you for your great evaluation.

8/10 Good

Eddie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel did provide Kettle for boiling water altho' they gave me one to use after I asked for it. There were 2 glasses in the room, no kettle and nothing else to make coffee and tea. Such a pricey hotel but no such amenitiy like this. The street paved with cobbled stones and on an inclined slope. Very close to the Metro and Arc de Triomphe. Overall, I had a nice stay but I'd probably look for a different hotel next time I go back to Paris.
Stayed 1 night in Apr 2023
Response from Emmanuelle FERREIRA - Hotel Manager on 10 May 2023
Dear Guest,We confirm that the kettle are provided on request only. Cups, tea bags and coffee sticks are available also.We are worry not to have matched with your expectations and we wish you have enjoyed your stay, anyway, in Paris.

10/10 Excellent

Dimitris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023
Response from Emmanuelle FERREIRA - Hotel Manager on 17 Apr 2023
Dear Guest,We thank you for your great evaluation.

10/10 Excellent

allen

Stayed 2 nights in Apr 2023
Response from Emmanuelle FERREIRA - Hotel Manager on 9 May 2023
Dear Guest,We thank you very much for your evaluation.

10/10 Excellent

Min Yeong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Emmanuelle FERREIRA - Hotel Manager on 8 Mar 2023
Dear Guest,We thank you for your great evaluation and we wish you have a nice stay in Paris.

10/10 Excellent

Valery

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location & reasonable price for the room size in Paris center
Stayed 1 night in Mar 2023
Response from Emmanuelle FERREIRA - Hotel Manager on 7 Mar 2023
Dear Guest,We are delighted to read that you have enjoyed your stay in our hotel and its location.

10/10 Excellent

Elnara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a perfect location for tourists!! Absolutely close to all main attractions!! Friendly and helpful staff !! Thank u to all!!
Stayed 1 night in Feb 2023
Response from Emmanuelle FERREIRA - Hotel Manager on 6 Mar 2023
Dear Sir,We thank you and we are glad to read that we have to contributed to make your stay in Paris nice.