Would not recommend. I sent message via expedia requesting for an early check in . I was there only 20 mins before the standard 3 pm check in. While i was speaking with a gril and telling her. Some hot headed guy butted in and says we never get any communication from expedia so just shut up and wait . Infact i see my message was received and read from expedia alp. My previous response for having 2 rooms close by each other was accommodated. The manner in whcih the Hotel guy responders irritated me. Instead says that room is not ready so you have to wait. Room is okay no issues . But staff wt check is not friendly. Will never book at this hotel
Comment from Hotel Management
07-Jun-2018 by Customer Service, Hotel Management
We are most embarrassed to read your posting.
We obviously will be carefully reviewing the various issues raised and thank you for feedback, essential to our existence.
We take seriously our commitment to high standards and regret that on this occasion we did not meet completely your expectations. So, managers will take the necessary actions to prevent this behavior from happening again.
Please accept our apologies for this situation as the policy of the hotel is certainly not rudeness and as you could read on reviews, many customers note that our staff is very friendly and professional.
We do hope that the image of Crowne Plaza will not be completely tarnished by your experience and to have the opportunity to welcome you again should your next trips bring you back to Paris.
The Guest Relations Team
Crowne Plaza Paris République