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Reviews of Campanile Paris Ouest - Pont de Suresnes

3 out of 5
Campanile Paris Ouest - Pont de Suresnes
15 Boulevard Henri Sellier, Sellier, Suresnes, Hauts-de-Seine

Reviews

7.6

Good

Rating 10 - Excellent. 181 out of 672 reviews" "
Rating 8 - Good. 284 out of 672 reviews" "
Rating 6 - Okay. 126 out of 672 reviews" "
Rating 4 - Poor. 52 out of 672 reviews" "
Rating 2 - Terrible. 29 out of 672 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Isis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay here again. Staff was friendly. Accomadating. Close to public transportation. Room was very clean, very comfy beds. Bathroom was very nice & clean. Restaurant downstairs was great!
Stayed 3 nights in Mar 2024
Response from cécile C. Resp d'exploitation on 16 Apr 2024
It sounds like you had a positive experience overall! The friendly and accommodating staff, along with the cleanliness and comfort of the room, made your stay enjoyable. The convenient location near public transportation and the great restaurant downstairs were added bonuses. It's great to hear that you would choose to stay there again. If you have any other feedback or questions, feel free to share!

8/10 Good

Marcia

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from cécile C. Resp d'exploitation on 16 Apr 2024
Merci pour votre évaluation ! Si vous avez des commentaires supplémentaires sur ce qui a rendu votre séjour agréable ou sur des aspects que vous auriez aimé voir améliorés, n'hésitez pas à les partager. Votre feedback est précieux pour nous aider à mieux comprendre les besoins de nos clients.

2/10 Terrible

Gabriela

Travelled with family
Disliked: Staff & service
BAD
Stayed 4 nights in Dec 2023
Response from Cécile C. Responsable d'exploitation on 16 Feb 2024
Je suis sincèrement désolé d'apprendre que votre expérience n'a pas été satisfaisante, comme en témoigne votre note de 2 sur 10. Nous regrettons profondément tout inconvénient ou toute insatisfaction que vous avez pu rencontrer pendant votre séjour.Nous aimerions en savoir plus sur les problèmes que vous avez rencontrés afin que nous puissions les examiner en détail et prendre des mesures correctives. Votre satisfaction est notre priorité absolue, et nous prenons très au sérieux vos commentaires.Si vous souhaitez discuter de votre expérience plus en détail ou si vous avez des préoccupations spécifiques que vous aimeriez partager, n'hésitez pas à nous contacter directement. Nous sommes là pour vous aider et nous voulons nous assurer que vous êtes pleinement satisfait.Encore une fois, veuillez accepter nos excuses les plus sincères pour tout inconvénient que vous avez rencontré. Nous espérons avoir l'opportunité de regagner votre confiance lors d'une future visite. Merci pour votre retour.

10/10 Excellent

Isabella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very comfortable hotel. A bit out of the way but quiet and safe location.
Stayed 2 nights in Dec 2023
Response from Cécile C. Responsable d'exploitation on 16 Feb 2024
Thank you for your feedback! We're glad to hear that you found our hotel very comfortable. While we understand that our location may be a bit out of the way, we're pleased that you found it quiet and safe. Providing a peaceful environment for our guests is important to us.If there's anything else we can do to enhance your experience or if you have any suggestions for improvement, please feel free to let us know. We appreciate your stay with us and hope to welcome you back again in the future!

6/10 Okay

oscar

Stayed 3 nights in Jan 2024
Response from Cécile C. Responsable d'exploitation on 16 Feb 2024
Je vous remercie pour votre évaluation de 3 sur 5. Nous prenons en considération vos commentaires et nous sommes désolés d'apprendre que votre expérience n'a pas été totalement satisfaisante.Si vous avez des suggestions spécifiques sur la façon dont nous pourrions améliorer nos services ou nos installations, nous serions ravis de les entendre. Votre avis est précieux pour nous et nous aidera à mieux répondre aux attentes de nos clients.Nous espérons avoir l'occasion de vous accueillir à nouveau à l'avenir et de vous offrir une expérience plus positive. N'hésitez pas à nous contacter si vous avez d'autres commentaires ou questions. Merci encore pour votre retour.

4/10 Poor

Shardae

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Cécile C. Responsable d'exploitation on 16 Feb 2024
Je suis désolé d'apprendre que votre expérience n'a pas été à la hauteur de vos attentes, comme en témoigne votre évaluation de 2 sur 5. Nous prenons vos commentaires très au sérieux et nous aimerions en savoir plus sur les aspects de votre séjour qui n'étaient pas satisfaisants.Si vous avez rencontré des problèmes spécifiques ou si vous avez des suggestions sur la façon dont nous pourrions améliorer nos services, veuillez nous en informer. Votre satisfaction est notre priorité absolue, et nous voulons nous assurer que nous répondons aux attentes de nos clients.Nous espérons avoir l'occasion de vous accueillir à nouveau à l'avenir et de vous offrir une expérience plus positive. Merci d'avoir pris le temps de partager votre avis avec nous.

10/10 Excellent

Eronas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Cécile C. Responsable d'exploitation on 16 Feb 2024
Merci infiniment pour votre évaluation parfaite de 5 sur 5 ! Nous sommes ravis d'apprendre que votre séjour parmi nous a été exceptionnel. Votre satisfaction est notre priorité absolue, et nous sommes honorés de votre appréciation.Si vous avez des commentaires supplémentaires ou des suggestions sur la manière dont nous pourrions améliorer encore votre expérience, n'hésitez pas à nous le faire savoir. Nous sommes toujours ouverts aux commentaires de nos clients et nous nous efforçons constamment de fournir la meilleure expérience possible.Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite. Merci encore pour votre soutien continu et votre note parfaite. À bientôt !

2/10 Terrible

Vanessa

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom had mold, They charged me for an extra holding fee 161$ and breakfast is not included, they did not let me know.
Stayed 3 nights in Nov 2023
Response from Victoire on 21 Nov 2023
Dear Vanessa, Thank you for your feedback. We are sorry that we did not live up to your expectations.We hope to see you again to offer you even better memories.Victoire

8/10 Good

Michel

Business traveller
Liked: Cleanliness, staff & service
.
Stayed 6 nights in Nov 2023
Response from Victoire on 21 Nov 2023
Bonjour, Nous vous remercions pour cette note et votre séjour.Au plaisir de vous accueillir à nouveau très bientôt ! Victoire

10/10 Excellent

Sairah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely staff
Stayed 2 nights in Oct 2023
Response from Victoire on 25 Oct 2023
Dear Sairah, Thank you for your great feedback about our hotel.We are delighted that you have appreciated our staff.Looking forward to seeing you soon ! Victoire

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, food good and plentiful, room clean, cleaned every day. Quick check in and check out. Would stay here again.
Stayed 4 nights in Oct 2023
Response from Victoire on 9 Oct 2023
Dear Wendy, Thank you for your wonderful feedback. All our team is delighted to have received you well.See you soon for another great experience! Victoire

6/10 Okay

Abed

Travelled with partner
Disliked: Property conditions & facilities
It’s overprice for the room and the parking is not included in the total price.
Stayed 1 night in Sep 2023
Response from Victoire on 9 Oct 2023
Dear Abed, Thank you for your feedback. All our team is delighted to have received you. We are sorry that you found the price too high.We hope to see you soon for a new experience ! Victoire

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Good but not good
The lobby looks good, room has damage on the wall looks really bad, the remote control didnt work I have to go 3 time to the lobby to replace it and never works... people at the restorant they were nice and helpfull
Stayed 2 nights in Sep 2023
Response from Ines on 5 Oct 2023
Madame, Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!Veuillez agréer, Madame, Monsieur, nos salutations distinguées.Ines

6/10 Okay

Fran

Liked: Staff & service
Twin beds very uncomfortable, lumpy and could do with renewing. Lunch very good. Staff helpful and friendly
Stayed 2 nights in Sep 2023
Response from Ines on 5 Oct 2023
Madame, Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

2/10 Terrible

Sophie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived at the hotel for our stay only to be told that the junior suite we had booked had flooded that day and we could have 2 rooms adjoined together or nothing at all, no prior notice to give us time to find somewhere else to stay, the manager was rude didn’t even acknowledge me when I was standing at reception with the poor girl who had been left to break the news about the room, adjoined room with twin babies is a no no and the rooms are shockingly small. We didn’t stay here and managed to find an air B&b at short notice thank god a day driving from the uk with babies and then arriving for that. I don’t believe the room flooded sounds more like over booking! Avoid this place at all costs it’s really not worth the hassle, they don’t inform you of problems just let you arrive and deal with it. The manager didn’t have the decency to apologise just proceeded to ignore me, great customer service skills there. The decor had more hostel vibes than hotel, in 30 degree heat the rooms are not air conditioned neither. Avoid at all costs
Stayed 4 nights in Aug 2023
Response from Ines.B on 6 Sept 2023
Nous sommes profondément désolés d'apprendre que votre expérience à notre hôtel a été si décevante et frustrante. Ce que vous avez décrit ne correspond pas du tout à notre engagement envers un excellent service client et à la qualité de notre hébergement.Nous comprenons à quel point cela a dû être stressant, en particulier avec des bébés jumeaux et après un long trajet depuis le Royaume-Uni. L'annulation de votre réservation sans préavis et sans alternatives appropriées est inacceptable, et nous vous présentons nos plus sincères excuses pour cette situation.Nous vous remercions d'avoir partagé votre expérience, car cela nous aidera à identifier les problèmes et à apporter des améliorations. Nous comprenons parfaitement que vous préfériez trouver un autre endroit pour loger.Nous espérons que cela ne vous découragera pas de revenir à l'avenir, car nous sommes déterminés à rectifier ces problèmes et à vous offrir une expérience plus positive et agréable. Merci d'avoir partagé vos préoccupations avec nous.

2/10 Terrible

Naveed

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023

8/10 Good

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff welcoming, food good although repetitive, room clean and tidy. Within walking distance from station.
Stayed 4 nights in Jul 2023
Response from Ines.B on 6 Sept 2023
Nous vous remercions sincèrement d'avoir pris le temps de laisser votre avis sur notre établissement. Nous sommes ravis de lire vos commentaires positifs et nous sommes heureux que votre expérience parmi nous ait été globalement satisfaisante.Nous sommes particulièrement fiers de notre personnel accueillant, qui s'efforce de créer une atmosphère chaleureuse et conviviale pour nos clients. Votre appréciation de la propreté et de l'ordre de votre chambre est également très gratifiante pour notre équipe de ménage, qui travaille dur pour maintenir des normes élevées de propreté et de confort.Nous espérons avoir le plaisir de vous accueillir à nouveau bientôt, et nous travaillerons dur pour vous offrir une expérience encore meilleure lors de votre prochaine visite.

2/10 Terrible

Madiyar

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not good. It’s not a 3 star hotel. In a picture apartments is good, but in reality it’s so terrible!!!! Second time I don’t take this hotel. Thanks !!!!
Response from Ines.B on 6 Sept 2023
Nous vous remercions d'avoir partagé votre avis sur votre récent séjour chez nous. Nous sommes sincèrement désolés d'apprendre que votre expérience n'a pas été à la hauteur de vos attentes et que vous avez été déçu.Votre satisfaction est notre priorité, et nous nous excusons si nous n'avons pas répondu à vos attentes lors de votre séjour.Nous espérons que vous nous donnerez une autre chance à l'avenir pour vous montrer que nous pouvons offrir une expérience bien meilleure. Si vous décidez de revenir, nous ferons tout notre possible pour rectifier cette impression initiale.Merci d'avoir pris le temps de partager vos commentaires, et nous espérons avoir l'occasion de vous accueillir à nouveau à l'avenir.

2/10 Terrible

Adriana

10/10 Excellent

Monika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

8/10 Good

judy

Travelled with partner
Liked: Cleanliness, staff & service
Pretty decent for price. Comfy bed
Stayed 1 night in May 2023

10/10 Excellent

Eden

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient
Stayed 4 nights in May 2023

8/10 Good

Nazeera

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was abit far from Paris but very accessible by bus and tram. We had no problem going back and forth to Paris. The hotel was nice and clean with friendly staff. They spoke English as well. Our room had a kitchenette. We bought groceries from across the street and made food in the room. Many restaurants, groceries close by within walking distance.
Stayed 3 nights in Apr 2023
Response from Y.AMET General Manager on 8 May 2023
Dear Nazeera,Thank you for the excellent review and rating of our hotel. We are glad you enjoyed your stay and hope to see you again soon.Please accept, dear Nazeera, our best regards.Y.AMETGeneral Manager

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to restaurants and shopping. Short walk to the metro. The location doesn’t have laundry as stated but there is one on the block.
Stayed 7 nights in Jan 2023

10/10 Excellent

Saeeda

Stayed 3 nights in Nov 2022

2/10 Terrible

Tsehay

Stayed 3 nights in Oct 2022

10/10 Excellent

Patrick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paris - Beauvais😀
Prix de L’Arc de Triomphe attended. Stop over in beautiful Beauvais. Hotel in great location. Mohammad is very helpful at checking. Terrific guy.😀🇫🇷 Close to airport and train SNCF.
Stayed 3 nights in Sep 2022

8/10 Good

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good
Pluses:Clean, friendly staff, location, tea and coffee in room, comfortable bedding Minuses: This hotel does not have a baggage room. I had the option of paying 39€ to checkin early or to drag my case around Paris with me. A second bin in the room would be helpful. Even with one person the bin filled up quickly. One of the side lights on bed wasn't working. Reported but not fixed during my stay
Stayed 2 nights in Aug 2022

10/10 Excellent

Zhulduz

Stayed 1 night in Jul 2022

8/10 Good

Victoria

Stayed 3 nights in Jun 2022

4/10 Poor

Liam

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
2/10
Not the best hotel to be honest. 1. Rude receptionist. 2. My card got charged twice. Still waiting to get my money back. 3. Not the best location.
Stayed 3 nights in May 2022
Response from Y.AMET General Manager on 19 Jun 2022
Dear Liam, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a suite as it was only £20 or so more than a room. We’re so glad that we did! It was spacious, clean and of a high standard. We had a fridge and cooking equipment and hobs to cook. The parking was reasonable- it’s charged per hour. I will remember this place for next time we’re in Paris and looking for somewhere to stay. It’s about 1 hour 15 minute walk to the main sight seeing parts. But the park you walk through is very nice!
Stayed 1 night in May 2022
Response from Y.AMET General Manager on 27 May 2022
Dear Terry, Thank you for the great review of our hotel ! We are glad that you enjoyed our suite and your stay. We hope to see you again very soon. Sincerely,

8/10 Good

Abayomi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location for a short stay. Clean and pleasant staff
Stayed 3 nights in Apr 2022
Response from Y.AMET General Manager on 27 Apr 2022
Dear Abayomi, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2022
Response from Y.HAOUALI on 27 Jan 2022
Bonjour Marco, Nous vous remercions pour cette note positive et sommes ravis que votre séjour ait été agréable. A bientôt

10/10 Excellent

elia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021
Response from Y.HAOUALI on 27 Jan 2022
Madame, Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Bien à vous

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Y.HAOUALI on 4 Dec 2021
Bonjour, Nous vous remercions chaleureusement pour votre retour sur votre expérience au sein de notre établissement. Nous espérons vous voir prochainement. Bien à vous

10/10 Excellent

gaelle

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Merci
Good, breakfast au top.
Stayed 1 night in Oct 2021
Response from Y.HAOUALI on 21 Nov 2021
Bonjour, Nous vous remercions chaleureusement pour votre retour sur votre expérience au sein de notre établissement. Nous espérons vous voir prochainement.

10/10 Excellent

Philippe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2021
Response from Y.HAOUALI on 9 Oct 2021
Bonjour, Nous vous remercions chaleureusement pour votre retour sur votre expérience au sein de notre établissement. Nous espérons vous voir prochainement nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour. Bien cordialement

4/10 Poor

Amar

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 3 nights in Jul 2021
Response from Y.HAOUALI on 3 Aug 2021
Bonjour Monsieur, Nous vous remercions d'avoir pris le temps de laisser un avis sur notre établissement. En espérant que votre séjour ce soit bien passé, veuillez agréer Monsieur nos salutations distinguées.

10/10 Excellent

Ole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As expected. I often use this hotel.
Stayed 2 nights in Jun 2021

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service
The manager and her staff were all charming.
Stayed 5 nights in May 2021
Response from Y.HAOUALI on 6 Jun 2021
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

10/10 Excellent

yoann

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon hôtel
Personnel très sympathique ! Restaurant au top ! Simple mais super bon ! Chambre propre ! Rien à redire ! Je conseille vivement !
Stayed 5 nights in Apr 2021
Response from Y.HAOUALI on 10 May 2021
Monsieur, Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt! Veuillez agréer, Monsieur, nos salutations distinguées.

10/10 Excellent

Ole

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good reasonable hotel great for both business and family travel. Stay there often when in Suresnes.
Stayed 2 nights in Sep 2020

10/10 Excellent

Ole

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel to stay at for a business travel to Suresnes.
Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel
Nice staff,decent hotel,rooms ok mattress on single bed could be better . Not really near Metro but would stay again if in area.
Stayed 2 nights in Oct 2019
Response from Y.HAOUALI General Manager on 14 Jan 2020
Dear guest, Thank you for taking the time to comment on your stay at Campanile Suresnes. We do have a tramway closeby the hotel with a fast access to La Defense. We are looking forward greeting you again, Best regards, Y.HAOUALI General Manager

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Y.HAOUALI on 12 Oct 2019
Bonjour Paul, Nous vous remercions pour votre note et espérons vous revoir prochainement. Cordialement, Y.HAOUALI General Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and great staff I will be staying here again.
Stayed 3 nights in Oct 2019
Response from Y.HAOUALI on 10 Oct 2019
Dear Guest, We would like to thank you for your kind comment and are looking forward seeing you again at our hotel. Best regards, Y.HAOUALI General Manager

6/10 Okay

Verified traveller

Travelled with partner
Great location for racing at Longchamps & easy to get to La Defense & Versailles. Basic but ok for a couple of nights if you get a good price. Liked kettle in room & bed & bedding fine. Disliked having to clamber into bath to shower & only one towel per person. No heating in bathroom so towels stay wet. Minimal temp control in bedroom so wouldn’t want to stay in high summer or winter.
Stayed 4 nights in Oct 2019
Response from Y.HAOUALI on 10 Oct 2019
Dear Guest, We thank you for your feedback and we are glad you enjoyed the courtesy tea and coffee. We are sorry to hear the heating system was not to your liking. Best regards, Y.HAOUALI General Manager

6/10 Okay

Daniel

Liked: Cleanliness, property conditions & facilities, room comfort
OK hotel
Good stay overall. The only downside was that they don't have a storage room, which is pretty weird for a hotel in general so you'll have to carry your luggage around even in business.
Stayed 1 night in Sep 2019
Response from Y.HAOUALI on 10 Oct 2019
Dear Daniel, Thank you for your comment, we offer a wide range of services but unfortunately we do not have the room to provide for the guests. Best regards, Y.HAOUALI General Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect and clean. The bed is very comfortable, the room is cosy and clean, and the toilet is well equipped. Highly recommended !!
Stayed 3 nights in Sep 2019
Response from Y.HAOUALI on 10 Oct 2019
Dear guest, Thank you very much for your comment we are flad you enjoyed your stay at our hotel. Best regards, Y.HAOUALI General Manager