Lobby

Reviews of Baymont by Wyndham Paris

2.5 out of 5
Baymont by Wyndham Paris
3560 NE Loop 286, NE Loop 286 and Pine Mill Road, Paris, TX

Reviews

5.8
Rating 10 - Excellent. 99 out of 543 reviews" "
Rating 8 - Good. 101 out of 543 reviews" "
Rating 6 - Okay. 111 out of 543 reviews" "
Rating 4 - Poor. 105 out of 543 reviews" "
Rating 2 - Terrible. 127 out of 543 reviews" "

6.0/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Shamarian

Stayed 2 nights in Jun 2023
Response from Manager on 29 Jun 2023
Hello Shamarian,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

4/10 Poor

Michella

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The property was very old and dirty.
Response from Manager on 17 Jun 2023
Hello Michella,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

10/10 Excellent

Scott, Houston

Stayed 1 night in Jun 2023

6/10 Okay

Lucinda

Stayed 1 night in Jun 2023
Response from Manager on 12 Jun 2023
Hello Lucinda,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

2/10 Terrible

Kody

Stayed 1 night in May 2023
Response from Manager on 12 Jun 2023
Hello Kody, We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

6/10 Okay

Leighann

Travelled with family, Business traveller, Travelled with pets
Liked: Staff & service
No breakfast, no iron in the room and ironing board was rusty and cover was dirty and torn up
Stayed 2 nights in May 2023
Response from Manager on 30 May 2023
Hello Leighann, Thank you for bringing to our attention your experience and comments regarding your stay. Thank you as well for bringing the breakfast options to our attention. Please know that this will be our top priority as we want to ensure the safety and health of our guests. I hope you will return to give us the opportunity to change your perception of our breakfast and services.

2/10 Terrible

Carey

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Absolutely disgusting. Electric tape on the toilet seat. Toilet leaked and we were told to put towels down. Floor was dirty. So gross
Stayed 1 night in May 2023
Response from Manager on 23 May 2023
Hello Carey, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

6/10 Okay

Jay

Stayed 1 night in May 2023
Response from Manager on 17 May 2023
Hello Jay,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

4/10 Poor

Edith

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
It was dirty noisy nasty expensive water no get hot ac no work and unsafe
Stayed 2 nights in May 2023
Response from Manager on 12 May 2023
Hello Edith, Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.

8/10 Good

Monisha

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the property but the tv in the room I was in didn’t have a remote so it only went on one channel. I did call the office and she offered to move me but we had already walked upstairs after a long drive
Stayed 1 night in Apr 2023
Response from Manager on 4 May 2023
Hi Monisha,Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit.

6/10 Okay

??

Stayed 1 night in Apr 2023
Response from Manager on 18 May 2023
Hello guest, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

6/10 Okay

Nsiyene

Stayed 1 night in Apr 2023
Response from Manager on 27 Apr 2023
Hello Nsiyene,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
room smelled like smoke- front desk did not anwser phone. internal or call by cell
Stayed 1 night in Apr 2023
Response from Manager on 21 Apr 2023
Hello Daniel, I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

8/10 Good

Sharon

Travelled with partner
Liked: Cleanliness, staff & service
Nice bed. No hot breakfast though it was advertised on their marquee and website. It's seen better days but the room was clean and the bed comfortable. Staff was very friendly
Stayed 1 night in Apr 2023
Response from Manager on 15 Apr 2023
Hello Sharon,We appreciate that you've taken the time to share with us regarding our staff as well as our bed. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

2/10 Terrible

Andrea

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
All rooms they try giving to people aren’t cleaned before checking in. They give rooms to other guests when someone is already staying in them.
Stayed 1 night in Apr 2023
Response from Hiren on 11 Apr 2023
Thank you for providing us with your feedback. We will certainly use the feedback you provided to improve our check in process to be more swift and free of any inconveniences. We apologize for the experience you had with us.

6/10 Okay

Darci

Travelled with family
Liked: Staff & service
Good price, but will not stay again.
The room smelled of smoke and I requested a non-smoking room. When I mentioned it I was told that someone had stayed there from the apartments and had smoked in it.... never offered to relocate us. During that call i also asked about the wifi since it wasn't working and was told that a route had been hit by lightning, but i could come closer to the front desk and use theirs... because I want to drive ariund two buildings or wander around outside every time I wanted to use my kindle or my daughter wanted to use her switch device. There was also a plastic bag over the smoke detector, definitely against the law.
Stayed 1 night in Mar 2023
Response from Manager on 21 Mar 2023
Hello Darci, I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

2/10 Terrible

Crysta

Disliked: Cleanliness, property conditions & facilities, room comfort
Sad. that this even made the list on Hotels.com.
Disgusting!!!This is not a Hotel it is a very sad motel, The rooms need to be thoroughly cleaned with soap and very hot water, the lights and furniture had dust caked on them. The room we stayed in had a running water leak all night long that you could hear over the air conditioner. NEVER AGAIN
Stayed 1 night in Mar 2023
Response from Manager on 13 Mar 2023
Hello Crysta, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

2/10 Terrible

Crysta

Disliked: Cleanliness, property conditions & facilities, room comfort
Sucked
The bath tub leaked all night and you could hear it with the door closed. The light fixtures were caked in oil and dust
Stayed 1 night in Mar 2023
Response from Hiren on 13 Mar 2023
Dear Crysta,We sincerely apologize for the experience you had. We are undergoing renovations and hope to better serve you in the near future.Thank you for taking the time to provide us with feedback.

4/10 Poor

james

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Hiren on 13 Mar 2023
Dear James,We apologize that we were not able to meet your expectations.Thank you for taking the time to provide us with feedback on your stay with us.

6/10 Okay

Melinda

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Disappointed
Stayed 1 night in Mar 2023
Response from Manager on 7 Mar 2023
Hello Melinda,It was our privilege to earn your business and we hope to host you again on your next trip.

6/10 Okay

Brenda G, Benton

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2023
Response from Manager on 15 Mar 2023
Hello Brenda G,It was our privilege to earn your business and we hope to host you again on your next trip.

4/10 Poor

Romi

Stayed 2 nights in Feb 2023
Response from Hiren on 18 Feb 2023
We sincerely apologize for not meeting your expectations. We hope that we can better serve you on your next stay.

8/10 Good

Randy

It’s ok
Stayed 1 night in Feb 2023
Response from Hiren on 16 Feb 2023
Thank you for providing us with your feedback.

8/10 Good

John Rodney

Stayed 1 night in Feb 2023
Response from Hiren on 14 Feb 2023
Thank you!

10/10 Excellent

Christina

10/10 Excellent

Bodarrius

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Jan 2023
Response from Manager on 7 Mar 2023
Hello Bodarrius,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.

8/10 Good

Akbar

Stayed 2 nights in Dec 2022
Response from Manager on 28 Dec 2022
Hello Akbar,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service
Nice.
No the best place I’ve stayed and not the worst. People were fantastic, beds were very uncomfortable for me. It was excellent for the price though :)
Stayed 1 night in Dec 2022
Response from Manager on 20 Dec 2022
Hello Elizabeth, Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us, and our hotel is committed to making every possible effort to provide comfortable, clean, and friendly accommodations. Allow me to apologize for any inconvenience these issues you have mentioned may have caused. This review gives us insights into your experience and gives us a chance to improve.

2/10 Terrible

Kris

Disliked: Cleanliness, property conditions & facilities, room comfort
The 1st room i checked in was not made and filthy. No sheets on bed, no towels or toilet paper. 2nd room i cjecked in had hair all over the bathroom,sink area and toilet were not cleaned. Dresser was not clwan, spill marks on it...shall i go on? Are you going to give a general to this reaponse too? I am a housekeeping supervisor and this is appalling!!!! My employees would have been fired! Its sad when the desk clerk is telling the guests they don't know what they are getting
Stayed 1 night in Dec 2022
Response from Manager on 19 Dec 2022
Hello Kris, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

2/10 Terrible

mark e

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
Very filthy, room was disgusting. Avoid this property. I will never stay again!!!!!
Response from Manager on 18 Dec 2022
Hello mark e, We are sorry to hear about those issues, if it was reported to us during your stay, we would have time to resolve it. We make sure that our cleaners adhere to the guidelines, especially during this pandemic, we would appreciate it if these things can be reported to us as we do not want this to happen again.

2/10 Terrible

Robin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Response from Manager on 8 Dec 2022
Hello Robin, We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our hotel. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

4/10 Poor

Courtney

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Manager on 27 Nov 2022
Hello Courtney,Thank you for sharing this rating, and we welcome you to visit us again anytime.

4/10 Poor

Lourdes

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The room was disgusting roaches and bed bugs got bit all over my body. the staff was nice.
Stayed 2 nights in Nov 2022
Response from Manager on 23 Nov 2022
Hello Lourdes,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

6/10 Okay

Loretta

Stayed 1 night in Oct 2022
Response from Manager on 23 Jan 2023
Hello Loretta, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

6/10 Okay

DM

Stayed 1 night in Oct 2022
Response from Manager on 15 Jan 2023
Hello DM,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was fine
Stayed 1 night in Oct 2022
Response from Manager on 12 Oct 2022
Hello Joe,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our hotel. We hope to see you again to provide you with an exceptional level of service and hospitality.

2/10 Terrible

Tracey

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Manager on 7 Oct 2022
Hello Tracey, We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

8/10 Good

Dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Manager on 5 Oct 2022
Hello Dana,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

Holly

Stayed 2 nights in Oct 2022
Response from Manager on 5 Oct 2022
Hello Holly,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

6/10 Okay

Darlene, HERRIMAN

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Smell in room had to buy a deodorizer for the remainder of my stay
Stayed 3 nights in Sep 2022
Response from Manager on 7 Oct 2022
Hello Darlene, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

8/10 Good

Danial

Stayed 4 nights in Sep 2022
Response from Manager on 4 Oct 2022
Hello Danial,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excellent

Lynzi

Liked: Staff & service, amenities, property conditions & facilities
Great customer service
Stayed 4 nights in Sep 2022
Response from Manager on 25 Sept 2022
Hello Lynzi,Thank you for sharing your experience. We truly appreciate the insight regarding our service. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

10/10 Excellent

jerry

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean and nice place to stay. We would stay there again. Well lit parking area.
Stayed 4 nights in Sep 2022
Response from Manager on 22 Sept 2022
Hello jerry, We appreciate your rating of our hotel and the feedback you have shared pertaining to our staff and your comments about our parking. We hope to see you again and that you will be truly impressed with our continued improvements.

2/10 Terrible

Jonathan

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was very messy it looks like the maids are in a rush to clean and there were stains on the bed
Stayed 1 night in Sep 2022
Response from Manager on 26 Sept 2022
Hello Jonathan, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

4/10 Poor

Jonathan

Stayed 1 night in Sep 2022
Response from Manager on 8 Dec 2022
Hello Jonathan, Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My room was dirty upon arrival. There was no toilet tissue or necessities in the bathroom. The towels were dirty and stained, and had someone else's hair on them. The floors were so dirty I had to keep my shoes on or else it would have ruined my socks. I went to ask for toilet tissue and clean towels only to be told there were no clean towels. My key didn't work the following morning, so when I went to ask them to fix it, the front desk just asked my room number and handed the key back. Didn't ask for a name or any information to make sure I was the right person for the room. This was after I had found out another guest returned to their room to find a stranger asleep in their bed. So I cut my stay short and went elsewhere because I did not feel safe in that environment.
Stayed 2 nights in Sep 2022
Response from Manager on 7 Sept 2022
Hello Guest, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

10/10 Excellent

Jones

Travelled with family, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, this hotel was a good stop. The price was reasonable and the staff very quick and accommodating
Stayed 1 night in Sep 2022
Response from Manager on 9 Sept 2022
Hello Jones, I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our staff and comments about our price. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

2/10 Terrible

Tracy

Stayed 2 nights in Aug 2022
Response from Manager on 28 Nov 2022
Hello Tracy, We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excellent

Holly

I give them a 10
These people are ao nice and accommodating . Highly recommended!
Stayed 1 night in Aug 2022
Response from Manager on 28 Aug 2022
Hello Holly,Guest satisfaction is our number one objective so we really appreciate the input regarding our hotel. We hope to see you again in the future. Thank you for your valuable business.

10/10 Excellent

Henil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people
Stayed 1 night in Aug 2022
Response from Manager on 25 Aug 2022
Hello Henil, We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our hotel. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.