While the hotel was comfortable and would normally have received a positive review, our experience was overshadowed by theft. When we returned to our room one night, something seemed off with our bags, and we realized that several pieces of my daughter's jewelry were missing. Someone had been in our room, opened a box within a pocket within a pocket of her backpack, and taken two necklaces and a few pairs of earrings. The box was then put back hastily without taking everything, as if the person who took them hoped we would not notice before we left. The pieces weren't of great monetary value, but one was a very sentimental family heirloom, leaving us crushed and shocked. The treatment we received from staff only worsened this. The night staff clerk was sympathetic but could not do much to help us, then the morning desk clerk was rude and dismissive, nearly accusing us of making the story up. We were told no one had outside access to the room, but that it was impossible a staff member could have done it. The manager called us a couple days later to apologize and offer us a free night, which was a nice gesture but did not remedy our missing jewelry or the rude treatment we initially received. We had never experienced anything like this- theft in a hotel or the dismissive treatment following it. We did not feel secure the rest of our stay and opted out of room cleaning. Since nothing was done to prevent this in the future, we feel obliged to warn future guests about it.