Nice hotel with nice views and great kids club
We had a good time here, they have a great kids club which our son (3 years old) enjoyed. However, there are some things that could be improved here and there considering the high room rates charged: the staff who were from Cyprus are not always the nicest, don;t smile much, the staff from other countries were much nicer and happier to help/serve you; the AC in the room has no automatic option so it's either on all the time - with 3 level options - or it's off; they don't offer you any daily complimentary small fruit basket or anything like that, you get a fruit basket on arrival but no small "attention" along the way, they don't even have the usual tea and coffee making facilities you usually get in luxury resorts inside the room - anything you wish for, it's paid room service or purchase at the restaurant, even if it's only a cup of tea or coffee.
Comment from Hotel Management
06-Jul-2017 by GMontens, Hotel Management
Thank you for taking the time to share your experience about your recent stay.
While I am pleased to learn that you had overall an enjoyable stay with us, rest assured I took good note about your detailed feedback.
Providing the highest level of attentive and friendly services is always at the top of our mind, I am sorry to learn that we have not met your expectations, please accept our sincere apologies.
Your comments have been shared with the concerned Managers for corrective action and training purpose.
In regards to the tea & coffee facilities in the room, we provide it complimentary upon request, I am sorry that you were not informed. The fruit amenities are refreshed every three days and a complimentary bottle of water is replaced on daily basis. We also offer twice a day complimentary treats and cold towels by the pool and the beach areas.
Thank you agin for your comments, your evaluation of our services and facilities is very important for us, it is only through guest's feedback that we are able to improve the quality of our various services and deliver standards up to our guest's expectations.
Assistant Rooms Division Manager