Outdoor spa tub

Reviews of Hilton Garden Inn Panama City Downtown, Panama

3.5 out of 5
Hilton Garden Inn Panama City Downtown, Panama
Eusebio A Morales Y Calle 49 A Oest, Panama City, Panama Province

Reviews

8.6

Excellent

Rating 10 - Excellent. 449 out of 1000 reviews" "
Rating 8 - Good. 429 out of 1000 reviews" "
Rating 6 - Okay. 78 out of 1000 reviews" "
Rating 4 - Poor. 30 out of 1000 reviews" "
Rating 2 - Terrible. 14 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Stayed 1 night in Mar 2024
Response from Elzebir De León on 12 Apr 2024
Dear Mr. Mark We appreciate you staying with us and for the time taken to leave us your comments about your experience in our facilities. It is a pleasure for us to have served you and provided you with excellent service, since it is our purpose to make you feel at home. We are here to serve you and we hope you visit us soon! Thank you from the entire staff at Hilton Garden Inn Panama City Downtown!

4/10 Poor

James

Disliked: Cleanliness, staff & service, property conditions & facilities
The service was very poor and the hotel was very dated and poorly maintained.
Stayed 2 nights in Mar 2024
Response from Elzebir De León on 16 Mar 2024
Dear Mr. Jaime Thank you for staying with us and for taking the time to leave us your feedback.We are sorry that your stay has not been to your liking. We apologize for not meet with your expectations during your stay. Our purpose is to make you feel at home. Providing you with due attention to any need that may arise during your stay and that every day helps us to improve our quality of service.We hope that you will allow us to compensate for this experience with our excellent attention and services.

6/10 Okay

Dharanjay

They wanne charge additional for early check inn but.waited till 3 oclock still telling me to give 10 min more to get room.
Stayed 1 night in Mar 2024
Response from Elzebir De León on 8 Mar 2024
Dear Mr. DharanjayThank you for staying at Hilton Garden Inn Panama City DownTown, We apologize for the delay in your check-in at the hotel. We take your comments into account and our goal is to always provide excellent service. We will make all the necessary improvements so that these situations are not repeated and we can provide all our clients with better service every day.We appreciate your time and hope you visit us on another occasion.Hilton Garden Inn Panama City Downtown

10/10 Excellent

Peggy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Room sufficient size but could ue some updating og room. Shower - you get wet setting the temperature of shower. Excellent breakfast. Staff great.
Stayed 1 night in Mar 2024
Response from Elzebir De León on 4 Mar 2024
Dear Ms. PeggyThank you very much for the time you have taken to let us know your experience about your stay at Hilton Garden Inn Panama City Downtown. Your comments are very important to us, they help us improve and provide you with better service and attention. We are pleased to know that her stay was satisfactory. We hope you can visit us soon.

4/10 Poor

Leslie

Liked: Staff & service
Disliked: Amenities
The service at the restaurant was awful!! The food was gross!
Stayed 7 nights in Feb 2024
Response from Elzebir De León on 4 Mar 2024
We appreciate your comments and apologize for this inconvenience. We will take the necessary measures from what you tell us, since we have an exquisite variety of menu prepared by our chefs duly for the delight of our customers. Thank you for taking the time to let us know about your experience during your stay at Hilton Garden Inn Panama City Downtown.

8/10 Good

Muhammed

Stayed 2 nights in Jan 2024
Response from Elzebir De León on 20 Mar 2024
Dear Mr. Muhammed, Thank you for staying at Hilton Garden Inn Panama City Downtown and for taking the time to rate our service from your hotel experience. We hope your stay has been satisfactory and you will be able to visit us soon.

10/10 Excellent

Rodrigo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Este hotel fue una sorpresa. Si buscas hacer negocios y tienes varias reuniones tiene buena ubicación. La habitación es increíble y tiene buena vista.
Stayed 1 night in Jan 2024
Response from Elzebir De Leon on 1 Feb 2024
Estimado Sr. Rodrigo Muchas gracias por sus comentarios que nos ayudan a mejorar cada día. Para nosotros es un agrado saber que su estadía es sastifactoria, Nuestro propósito es hacerles sentir como en casa en nuestras cómodas y agradables instalaciones con excelente servicio. Estamos para servirle.

4/10 Poor

Jason

Liked: Property conditions & facilities
Disliked: Staff & service
Hot water takes forever to come one. Also, they nickel and dime you. If you want to have a friend over or anyone not on the room reservation, they will charge you $27 each time even with your friend's ID! Additionally, they put a coffee machine in your room but make you buy your own coffee pods downstairs if you want them.
Stayed 5 nights in Jan 2024
Response from Front Office Manager on 10 Jan 2024
Dear Mr. Jason,We apologize for the delay with hot water, we have worked with our maintenance department to resolve this issue.Regarding the extra person, as we spoke personally with you, on our registration card that each guest signs, we describe it in our security policies: That each extra person or visitor in your room has an additional charge and each guest must register this person.Regarding the coffee machine in the rooms, we have a complimentary coffee kit for your stay and at The Shop Hilton Garden Inn we do have more kits for sale.We appreciate your feedback and thank you for choosing us!Best Regards,Luisa Cabanzo

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional and rewarding
Great location and environment, plenty of places to eat, shop and party.
Stayed 10 nights in Feb 2020
Response from Hilton Garden Inn Panama on 5 Mar 2020
Dear Armando, We are very happy to know that our attention was of your total and complete liking. We hope to have the opportunity to be your hosts again in the future. Kind Regards,

8/10 Good

Bassel, Montreal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good value for the city and the location. would stay here again
Stayed 1 night in Feb 2020
Response from Hilton Garden Inn Panama. on 3 Mar 2020
Dear Bassel, Thank you so much for your review. We hope to have the opportunity to be your hosts again in the future. Kind Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the location of where the hotel is located
Stayed 4 nights in Feb 2020
Response from Hilton Garden Inn Panama. on 3 Mar 2020
Thank you so much for your excellent comments. It is and will be a pleasure to always receive you and provide memorable experiences. Kind Regards,

8/10 Good

Verified traveller

Stayed 5 nights in Feb 2020
Response from Hilton Garden Inn Panamá on 3 Mar 2020
Muchas gracias por su visita y valoración a nuestro servicio. Esperamos tener la oportunidad de servirle nuevamente en un futuro. Saludos Cordiales,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything location staff services breakfast quiet helpful
Stayed 1 night in Feb 2020
Response from Hilton Garden Inn Panama on 3 Mar 2020
We are very happy to know that our attention was of your total and complete liking. We hope to have the opportunity to be your hosts again in this your home the Hilton Garden Inn, where our goal is to create memorable experiences. Thanks for choosing us.

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
Good central location and very helpful staff with a good buffet breakfast. But as with many central Panama city buildings no window outlook or outside seating area. This is a densely built up area with many high-rise buildings but close to transport and within walking distance of the Cinta Costera walk along the sea front.
Stayed 9 nights in Feb 2020
Response from Hilton Garden Inn Panama on 3 Mar 2020
Thank you for taking a moment to share your experience of your recent stay with us. We are happy to hear you found our service to your liking. Additional we appreciate your suggestions to improve our overall service. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. Kind Regards,

10/10 Excellent

JuanCarlos, Valencia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from the pool is fantastic, rooms are very clean and nice
Stayed 6 nights in Feb 2020
Response from Hilton Garden Inn Panama on 3 Mar 2020
Dear Juan Carlos, We are very happy to know that our rooms and the pool view were of your total and complete liking. We hope to have the opportunity to be your hosts in the future. Kind Regards.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property was very nice. Breakfast was very good. Be aware that they have no pool. However our room was terrible. Long. narrow, and dark between the stairway and the side of the building. Window looked at the building next door about 10 feet away. When I called to complain was told there were no other rooms available. I found this hard to believe as we had checked in early and would have waited for a better room.
Stayed 3 nights in Jan 2020
Response from Hilton Garden Inn Panama. on 13 Feb 2020
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your opinion represents a new opportunity to improve our overall service. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. Kind Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Hilton Garden Inn Panamá on 13 Feb 2020
Muchas gracias por su excelente valoración. Esperamos tenerle de vuelta nuevamente.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Very friendly staff. Hotel ok for 1 o 2 nights at most. Rooms need some TLC.
Stayed 1 night in Feb 2020
Response from Hilton Garden Inn Panama. on 13 Feb 2020
Thank you very much for taking the time to share the experience of your recent stay with us. At the same time we appreciate your suggestions, because for us this represents an opportunity to improve our service in general. We hope to be your hosts again in this your home the Hilton Garden Inn, where our goal is to create memorable experiences. Thanks for choosing us. Kind Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Hilton Garden Inn Panamá on 13 Feb 2020
Muchas gracias por su valoración a nuestro servicio. Nos alegra haya sido de sus total agrado su estadía con nosotros. Esperamos vuelva pronto. Saludos Cordiales,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Hilton Garden Inn Panamá on 13 Feb 2020
Muchas gracias por su visita. Nos alegra que su estadía con nosotros haya sido de su total agrado. Esperamos vuelva pronto. Saludos Cordiales,

8/10 Good

Verified traveller

Business traveller
Great location with helpful staff. Rooms feel a bit dated
Stayed 2 nights in Jan 2020
Response from Hilton Garden Inn Panama on 13 Feb 2020
Thank you for taking a moment to share your experience of your recent stay with us. We are happy to hear you found our service to your liking. Additional we appreciate your suggestions to improve our rooms. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. Kind Regards,

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here every time I come to Panama!
Stayed 3 nights in Jan 2020
Response from Hilton Garden Inn Panama on 13 Feb 2020
Dear Nick, We are very happy to know that our attention was of your total and complete liking. We hope to have the opportunity to be your hosts again in this your home the Hilton Garden Inn, where our goal is to create memorable experiences. Thanks for choosing us. Kind Regards,

8/10 Good

Marvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As usual, nice stay!
It’s always good to be at the El Cangrejo Garden Inn. Great food, good service, comfortable room, excellent location. We’ll be back in three weeks.
Stayed 3 nights in Jan 2020
Response from Hilton Garden Inn Panama on 2 Feb 2020
Dear Marvin, Thank you so much for sharing the experience of your recent stay with us. We are very happy to know that our service has exceeded your expectations, and thank you again for placing your trust in us. It is and will be a pleasure to always receive you and provide memorable experiences. Best Regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities were generally very good. It is recommended that more consideration be given to persons with physical disabilities.
Stayed 2 nights in Jan 2020
Response from Hilton Garden Inn Panama on 2 Feb 2020
Thank you for taking a moment to share your experience of your recent stay with us. We are happy to hear you found our service to your liking. Additional we appreciate your suggestions to improve our overall service. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. Best Regards,

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Didn’t honor my reservation. Gave it away to a group of people whose flight had been cancelled. They moved me to hotel across the street. No notice was given to me before arrival
Stayed 1 night in Jan 2020
Response from Hilton Garden Inn Panama on 31 Jan 2020
We apologize for the inconvenience with your registration at our hotel. It was a fortuitous incident, which unfortunately we could not receive you This is not usual on our hotel, because your satisfaction is very important for us and we try hard to make sure all of our guests have a rewarding stay. Your opinion represents a new opportunity to improve our customer experience. We hope you will consider staying with us again in the future. Best Regards,

10/10 Excellent

Suroginie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020
Response from Hilton Garden Inn Panama on 29 Jan 2020
Dear Suroginie, Thank you for your excellent evaluation to our service. We hope you come back soon! Best Regards,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Very clean, good toiletries and breakfast also the staff was friendly and accommodating.
Stayed 1 night in Jan 2020
Response from Hilton Garden Inn Panama on 29 Jan 2020
We are very happy to know that our attention was of your total and complete liking. We hope to have the opportunity to be your hosts again in this your home the Hilton Garden Inn, where our goal is to create memorable experiences. Thanks for choosing us. Best Regards,

8/10 Good

Suroginie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home
The staff is very friendly and helpful
Stayed 6 nights in Jan 2020
Response from Hilton Garden Inn Panama. on 29 Jan 2020
Dear Suroginie, Thank you so much for sharing the experience of your recent stay with us. We are very happy to know that our service has exceeded your expectations, and thank you again for placing your trust in us. It is and will be a pleasure to always receive you and provide memorable experiences. Best Regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a great location. Check in staff was excellent, friendly and very personable. Room was very clean.
Stayed 1 night in Jan 2020
Response from Hilton Garden Inn Panama on 29 Jan 2020
We are very happy to know that our attention was of your total and complete liking. We hope to have the opportunity to be your hosts again! Best Regards,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view from the roof top!
The hotel has all the american standards. Comfortable bed, good air conditioning, fast elevators ( 3 in total). Good menu for breakfast , lunch and dinner! Good view from the Jaccuzi I recommend this hotel!
Stayed 1 night in Jan 2020
Response from Hilton Garden Inn Panama. on 13 Jan 2020
Dear David, Thank you so much for sharing the experience of your recent stay with us. We are very happy to know that our service has exceeded your expectations, and thank you again for placing your trust in us. It is and will be a pleasure to always receive you and provide memorable experiences. Best Regards,

10/10 Excellent

Luis Fernando

Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Thetravelers, Miami, FL & LA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Location as always but no view. Uber at your finger tips if you like Uber.
Stayed 1 night in Jan 2020
Response from Hilton Garden Inn Panama. on 13 Jan 2020
Dear Thetravelers, We are very happy to know that our attention was of your total and complete liking. We hope to have the opportunity to be your hosts again and the next time offer a room with a better view. Thanks for choosing us.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Hilton Garden Inn Panamá. on 13 Jan 2020
Estimado Luis, Muchas gracias por su excelente valoración a nuestro servicio. Esperamos tener la oportunidad de servirle nuevamente. Saludos Cordiales,

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
The breakfast service in the restaurant was a bit slow to offer coffee. Oftentimes I had to flag down a waiter to ask for coffee. They had no problem getting right on clearing tables, but were reluctant to offer coffee to people that had just arrived.
Stayed 2 nights in Jan 2020
Response from Hilton Garden Inn Panama. on 13 Jan 2020
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your opinion represents a new opportunity to improve our restaurant's service. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. Best Regards,

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rafy’s Review
Centrally locates, clean, great service.
Stayed 10 nights in Dec 2019
Response from Hilton Garden Inn Panamá. on 13 Jan 2020
Dear Rafy, We are very happy to know that our attention was of your total and complete liking. We hope to have the opportunity to be your hosts again in this your home the Hilton Garden Inn, where our goal is to create memorable experiences. Thanks for choosing us. Best Regards,

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very cordial staff hotel, bar, and restaurant ,,,,,, ,,,,,,,,,,,,,,,,,,
Stayed 1 night in Jan 2020
Response from Hilton Garden Inn Panama. on 13 Jan 2020
Thank you so much for sharing the experience of your recent stay with us. We are very happy to know that our service has exceeded your expectations, and thank you again for placing your trust in us. It is and will be a pleasure to always receive you and provide memorable experiences. Best Regards,

8/10 Good

Magdalena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient Hotel
its a bit old hotel but quite comfortable and in good location.
Stayed 2 nights in Dec 2019
Response from Hilton Garden Inn Panama. on 13 Jan 2020
Dear Magdalena, Thank you for taking a moment to share your experience of your recent stay with us. We are happy to hear you found our service to your liking. Additional we appreciate your suggestions to improve our rooms; we are working on that. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. Best Regards,

8/10 Good

Lewis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was no hair blower in the bathroom which was not convenient. Also there was no complimentary items of toiletries and i went downstairs and asked for something. The buffet breakfast was great.
Stayed 1 night in Jan 2020
Response from Hilton Garden Inn Panama. on 13 Jan 2020
Dear Lewis, Thank you very much for taking the time to share the experience of your recent stay with us. At the same time we appreciate your comments about the implements in the room, because for us this represents an opportunity to improve our service in general. We hope to be your hosts again in this your home the Hilton Garden Inn, where our goal is to create memorable experiences. Thanks for choosing us. Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the rooftop pool and the view from the room was a city view.
Stayed 7 nights in Dec 2019
Response from Hilton Garden Inn Panama. on 4 Jan 2020
We are very happy to know that our attention was of your total and complete liking. We hope to have the opportunity to be your hosts again in this your home the Hilton Garden Inn, where our goal is to create memorable experiences. Thanks for choosing us. Best Regards.

10/10 Excellent

Erwin

Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for a Western-style hotel. Wasn't sure what I was going to get based on varied reviews. Turns out I got a typical room, A/C was great, hot water was great, everything was very "normal" unlike the experiences of some others it seems. I was there eight days. I will definitely go back. I was traveling for work and needed a reliable internet connection. The reviews for this hotel on this point were very mixed. I decided to wing it and, when booking, requested that I be placed in a room that had a reliable connection. I was very surprised and disappointed to hear back: "What you requested can't be arranged ahead of time but Hilton Garden Inn Panama City Downtown said they'll do their best to accommodate you on arrival." Really? You can't guarantee that I will have an internet connection in my room when you bill yourself as a business-traveler hotel? I almost canceled to instead book at a higher-end venue that could make such a guarantee. I ended up going. Their internet connection was stable and averaged 4.3 Mbps. It went out briefly three times during my eight day stay, so that was fine. But why couldn't they just guarantee that their connection was functional instead of that lame response? That caused me stress. Bad customer service on their part if they wish to reach out to business travelers like me.
Stayed 6 nights in Dec 2019
Response from Hilton Garden Inn Panama. on 2 Jan 2020
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your service expectations. Your opinion represents a new opportunity to improve our overall service. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. Best Regards,

10/10 Excellent

HERBERT

Stayed 1 night in Dec 2019

10/10 Excellent

Rudy, McKinney, Texas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. great foods, clean rooms and hotel is located in a very nice central area.
Stayed 2 nights in Dec 2019
Response from Hilton Garden Inn Panamá on 17 Dec 2019
Dear Rudy, Thank you for taking a moment to share your experience. We are happy to hear you found our service to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. Best Regards,

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Hilton Garden Inn Panamá on 17 Dec 2019
Estimado José, Muchas gracias por su valoración. Nos sentimos muy felices de haber superado sus expectativas de servicio. Esperamos tener el privilegio de contar nuevamente con su visita. Saludos Cordiales,

8/10 Good

Francois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Hilton Garden Inn Panamá on 17 Dec 2019
Estimado Francois, Muchas gracias por su valoración. Nos alegra saber que disfrutó su estadía con nosotros. Esperamos tener la oportunidad de recibirle nuevamente. Saludos Cordiales,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Is ok & fine Everything is ok Easy & clean The restaurant dinner was good I love the chicken was delicious!! The detox juice the Orange excelente
Stayed 1 night in Dec 2019
Response from Hilton Garden Inn Panamá. on 17 Dec 2019
We are very happy to know that our attention was of your total and complete liking. We hope to have the opportunity to be your hosts again in this your home the Hilton Garden Inn, where our goal is to create memorable experiences. Thanks for choosing us. Best Regards,

8/10 Good

Verified traveller

Stayed 1 night in Dec 2019
Response from Hilton Garden Inn Panamá. on 17 Dec 2019
Agradecemos su valoración. Esperamos vuelva muy pronto. Saludos Cordiales,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and bed and pillows were very comfortable.
Stayed 1 night in Dec 2019
Response from Hilton Garden Inn Panama. on 10 Dec 2019
Thank you for taking a moment to share your experience. We are happy to hear you found our service to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. Best Regards,

6/10 Okay

LILIANA

Business traveller
Liked: Staff & service
Needs an uplift.
The rooms could use an uplift. Empty mini bar, broken floor lamp.
Stayed 1 night in Dec 2019
Response from Hilton Garden Inn Panama on 10 Dec 2019
Dear Liliana, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your opinion represents a new opportunity to improve our overall service. About the minibar, is empty, because we have our pavilion pantry next to front desk, where you can buy drinks and snacks to supply it. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. Best Regards,