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Reviews of Courtyard by Marriott Panama Multiplaza Mall

4 out of 5
Courtyard by Marriott Panama Multiplaza Mall
Via Israel Multiplaza Pacific Mall, Panama City, Panama

Reviews

8.8

Excellent

Rating 10 - Excellent. 529 out of 1000 reviews" "
Rating 8 - Good. 353 out of 1000 reviews" "
Rating 6 - Okay. 78 out of 1000 reviews" "
Rating 4 - Poor. 27 out of 1000 reviews" "
Rating 2 - Terrible. 13 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Juan, Flower Mound

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Mar 2024

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its perfect to go to the mall and be basically in the mall.
Stayed 1 night in Mar 2024

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Courtyard has a top notch staff that is extremely friendly and helpful. They are very knowledgeable of their area and listen to my needs and was able to provide perfect information to support what i was asking.
Stayed 1 night in Feb 2024
Response from KH on 28 Feb 2024
Dear guestThank you for response.I hope you can visit us again, when your travels bring you back to our city.Regards,

8/10 Good

Ernie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien, servicio de recepcion muy amable (Abdiel), rapido y eficiente. Perfecta localizacion para efectos de compras y de trabajo, las habitacioines muy limpias y personal muy cortes. Lo recomiendo.
Stayed 1 night in Feb 2024
Response from KH on 21 Feb 2024
Estimado huespedNos alegra recibir estos comentarios sobre nuestros asociados. La información será compartida con los diferentes equipo de trabajo.Esperamos nos visite pronto.Saludos cordiales,

6/10 Okay

Savina

Stayed 1 night in Feb 2024

8/10 Good

Thamaika

Stayed 7 nights in Jan 2024

4/10 Poor

Vince

Travelled with pets, Travelled with partner
Disliked: Amenities
Expedia listed this hotel as pet friendly. Upon checking in with 2 small dogs I was charged $150 for each dog--almost as much as for 2 people! Potential guests should be informed of the charge and how much beforehand, not when they're standing with luggage ready to check in. I have stayed at pet friendly hotels that charge nothing extra for pets, so that would be my assumption from past experience. I am not averse to paying a small cleaning deposit for a small, house-broken pet, but I paid $300 extra to stay at a "pet friendly" establishment. Not very friendly, I'd say. In addition, this place has a large restaurant that is only open for breakfast and lunch. A limited menu dinner can be had in the lounge. Makes no sense. Some of the staff were helpful, and others were rather discourteous. Badly managed place. Never stay here again.
Stayed 2 nights in Jan 2024
Response from KH on 31 Jan 2024
Dear guestThank you for sharing your feedback about your recent stay at Courtyard Multiplaza Panama.Property is pet friendly and we do have a fee, that is explained on the web.We apologize if you didnt noticed this information.Best regards,

10/10 Excellent

Pablo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is great...but the service is even better. Special mention to Jairo in the front desk. During both of our stays this month he made the extra effort to help us out. In general the staff was good...which is not easy to come by in other hotels in Panama.
Stayed 1 night in Jan 2024
Response from KH on 31 Jan 2024
Dear guestThank you for sharing with us about your recent stay.We are glad to hear nice comments about our assocaites.We hope you can visit us again.Regards,

10/10 Excellent

Twinkle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy checkin and very satisfying stay with our kiddos!!
Stayed 2 nights in Dec 2023
Response from KH on 31 Jan 2024
Dear guestThank you for sharing your nice comments.We hope you can visit us again.Regards,

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Loved our stay. Fantastic buffet breakfast. Friendly staff.
Stayed 12 nights in Dec 2023
Response from KH on 31 Jan 2024
Dear guestWe loved to hear nice comments about your stay with us.We hope you can visit us again.Regards

10/10 Excellent

Shanice

Liked: Cleanliness, staff & service, property conditions & facilities
.
Response from KH on 12 Feb 2024
Thank you!!!!

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from KH on 20 Dec 2023
Muchas gracias por su calificacion

8/10 Good

Fregy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from KH on 22 Nov 2023
Estimado huespedMuchas gracias por su calificacion.Le esperamos pronto.

10/10 Excellent

Abelardo

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Nov 2023
Response from KH on 22 Nov 2023
Estimado huéspedMuchas gracias por su calificación.Le esperamos pronto.

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff, very convenient to pharmacy, restaurants and shopping
Stayed 1 night in Sep 2023
Response from KH on 24 Oct 2023
Dear guestYour feedback is very important to us.Comments has been shared with the staff.We hope you can visit us again.Regards,

10/10 Excellent

Omar

Stayed 7 nights in Aug 2023
Response from KH on 3 Nov 2023
Estimado huespedMuchas gracias por su puntuacion.Estamos para servirle.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
We loved our stay here. We were traveling at the last minute due to a family emergency, and the staff was very friendly and accommodating when we needed to stay an extra night. Front desk staff spoke English, which was very helpful since we speak only a very little Spanish. The location was also good—lots of places to eat in the mall attached. We would gladly stay here again.
Stayed 3 nights in Oct 2023
Response from KH on 24 Oct 2023
Dear guestThank you for your feedback.We are glad to hear that you enjoyed your stay with us.Comments has been shared with all the staff.Best regards,

10/10 Excellent

Santiago

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and welcoming staff. Next to great eating spots in the Metroplaza Mall. Very good breakfast. Kudos to the receptionist
Stayed 1 night in Oct 2023
Response from KH on 16 Oct 2023
Dear guestThank your for feedback.We love to hear nice comments about our staff.We hope you can visit us again.Regards,

8/10 Good

maria

Liked: Cleanliness, staff & service
The hotel overall is good, but the room smelled very bad, even tho it was very clean.
Stayed 1 night in Oct 2023
Response from KH on 16 Oct 2023
Dear guestYour feedback is very important to us.It has been shared with the hotel team to take the corrective steps necessary and continue delivering an exceptional service.Best regards,

6/10 Okay

Viviana

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Next to the multiplaza mall, staff was friendly, room was oke. Hotel entrance & lobby is nice but the room in general is musty & old/ small beds, old carpet everywhere (not allergy friendly) hotel needs an upgrade like yesterday.
Stayed 1 night in Oct 2023
Response from KH on 10 Oct 2023
Dear guestYour feedback is very important to us.I have shared it with our team in order to take actions of our opportunity areas and continue delivering an exceptional service to our guests.Regards,

10/10 Excellent

Sudesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderfull staff Our flight got cancelled due to bad weather and they did not make us pay for our missed day. Thank you
Stayed 2 nights in Sep 2023
Response from KH on 20 Sept 2023
Dear guestThank you for your feedback.We are glad you had a wonderful interaction with our staff and enjoyed our property.Regards,

6/10 Okay

Sean George

Travelled with partner
Liked: Staff & service
Ease of access to shopping
Stayed 4 nights in Sep 2023
Response from KH on 20 Sept 2023
Dear guestWe are glad that you love our location, right next to the most important mall in the country.Thank you for your preference.Regards,

6/10 Okay

Pablo

Business traveller
Disliked: Property conditions & facilities
Facilities are very old. Breakfast was not good
Stayed 2 nights in Sep 2023
Response from KH on 20 Sept 2023
Dear guestYour comments are very important to us.We have shared your feedback with our team leaders, to correct our opportunity areas and continue delivering an exceptional service.Best regards

8/10 Good

Lisel Anatasia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being given an early check in by staff was great. The food at breakfast wasn’t tasty and could use some improvement.
Stayed 1 night in Aug 2023
Response from KH on 4 Sept 2023
Dear guestThank you for your feedback.We have shared your comments with our Executive Chef, to take the corrective steps necessary and continue delivering an exceptional service.Regards,

10/10 Excellent

Amal

Liked: Property conditions & facilities
Clean, staff friendly and professional. It is v Expensive as well
Stayed 2 nights in Aug 2023
Response from KH on 4 Sept 2023
Dear guestNice comments about our staff help us to continue delivering an exceptional service.Thank you for your comments.Regards,

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Locaton city views
Stayed 7 nights in Aug 2023
Response from KH on 4 Sept 2023
Dear guestThank you for your reply.We loved city view too. We hope you can visit us again.Regards,

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
A great hotel with friendly staff and very convenient location.
Stayed 1 night in Aug 2023
Response from KH on 4 Sept 2023
Dear guestThank you for your feedback.We are glad to hear nice comments about our staff.Regards,

10/10 Excellent

Derek

Stayed 1 night in Aug 2023
Response from KH on 30 Aug 2023
Dear guestWe appreciate your feedback.Regards,

4/10 Poor

Rocio

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
El personal del hotel muy mal educados, no son nada amables. No me gustó para nada el hotel y no volvería ni recomendaría.
Stayed 2 nights in Aug 2023
Response from KH on 28 Aug 2023
Estimada huéspedSus comentarios son valiosos para nosotros. Los mismos se han compartido con el equipo de lideres del hotel para conocer nuestras áreas de oportunidad y corregirlas.Saludos cordiales,

8/10 Good

Andres

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
w
Stayed 2 nights in Aug 2023
Response from KH on 21 Aug 2023
Muchas gracias por su retroalimentacion.

6/10 Okay

Samantha

Disliked: Property conditions & facilities
The rooms smelled a bit moldy.
Stayed 7 nights in Jul 2023
Response from KH on 21 Aug 2023
Dear guestThank you for your feedback.We will share it with our team to ensure this was an isolated incident.Best regards,

10/10 Excellent

Kimberly

Stayed 2 nights in Aug 2023
Response from KH on 28 Aug 2023
Muchas gracias por su evaluacion.

10/10 Excellent

maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Execellent staff, very helpfull
Stayed 1 night in Jul 2023
Response from KH on 10 Aug 2023
Dear guestThank you for sharing your feedback with us. We are glad you had a wonderful stay.Regards,

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jun 2023
Response from KH on 10 Aug 2023
Thank you for your feedback

8/10 Good

Tricia

Stayed 7 nights in Jun 2023
Response from KH on 10 Aug 2023
Muchas gracias por su calificacion.Saludos,

10/10 Excellent

Wilhelmina, PANAMA

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very good and the location is the best in the city.
Stayed 4 nights in Jun 2023
Response from KH on 10 Aug 2023
Thank you for your feedback.Regards,

4/10 Poor

Francisco

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Pros: Good location for dining options and shopping (next to Multiplaza Mall) Cons: Awful smell on the whole 7th floor, smelled like a rotting corpse / terrible condition of electric plugs and door frames in my room / Terrible bed sheet cleanliness, the sheets smelled like the overall rotting smell of the floor.
Stayed 1 night in Jun 2023
Response from KH on 10 Aug 2023
Dear guestYour feedback is very important to us. We apologize for the inconveniences presented.Comments were shared with our team, to take the corrective steps necessary and continue delivering an exceptional service to our guests.Regards,

4/10 Poor

Enzo

Business traveller
Disliked: Cleanliness, staff & service
Sucio
Stayed 3 nights in Jun 2023

10/10 Excellent

Gracia Mae

Stayed 2 nights in May 2023

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
The room were really comfortable, the staff was amazing at all times
Stayed 1 night in May 2023

10/10 Excellent

Matthew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2023

8/10 Good

Alvaro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was nice, clean and friendly staff. I used the Gym wich was not so well equiped, and some weights where missing.
Stayed 2 nights in May 2023

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

8/10 Good

Alejandro, Guatemala

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's very convinient to be meters away from the mall.
Stayed 1 night in Apr 2023

10/10 Excellent

Joan

Travelled with group
Liked: Cleanliness, staff & service
Always a pleasant stay.
Stayed 1 night in Apr 2023

10/10 Excellent

Santiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Stephen

Stayed 1 night in Mar 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

2/10 Terrible

Santiago

When making the reservation I wrongly put the Month and the property refused to change it or do a refund. Be very careful.
Stayed 2 nights in Feb 2023