In need of renovation and cleaner rooms
Like a lot of the hotels near the beach, the Hampton PCB is older. We were told that the hotel is undergoing renovation. We hope so - the popcorn ceiling in our room was drooping from what appeared to be a history of roof leaks, the air conditioner struggled to pull enough moisture out of the air, the bedside alarm clock display was malfunctioning, the non air-conditioned hallways and elevator were brutally hot, the mattresses were very thin and very hard, and one of the ice makers was out of order.
The rooms could be much cleaner. When we checked in to the first room, we found an infestation of bugs on one of the box springs. They did not appear to be bed bugs but we're not entomologists. Upon even closer inspection, we saw that there was a lot of hair between the mattresses and the box springs at the heads of the beds. For both cases, it appears that the beds are not tended to as they should be. We requested a room change, and although the desk staff offered to upgrade us, there were no rooms available for an upgrade. It would have been appropriate to discount our rate at that point, but the staff said that they couldn't accommodate us since we booked through Expedia.
The location of the hotel in proximity to the beaches is great, but we would have been willing to drive further for a comfortable and clean room.