Outdoor pool, pool umbrellas, pool loungers

Reviews of Hampton Inn Panama City Beach

2.5 out of 5
Hampton Inn Panama City Beach
2909 Thomas Drive, Panama City Beach, FL

Reviews

8.4

Very good

Rating 10 - Excellent. 333 out of 681 reviews" "
Rating 8 - Good. 218 out of 681 reviews" "
Rating 6 - Okay. 66 out of 681 reviews" "
Rating 4 - Poor. 31 out of 681 reviews" "
Rating 2 - Terrible. 33 out of 681 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Laura

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was awakened at midnight, to teenagers screaming, and running up and down the halls, I called the front desk, she said she was the only one there, and had spoken with the groups chaperones, nothing done, this went on til 2 am when I was finally over it, so went outside to my truck to find 3 guys from this group, going through the back of my truck and equipment, at that point I called the police, then went in packed up my luggage and left, after I chatted with police. This hotel was unsafe and had no control over who was staying there, much less the chaos going on the entire night..... nothing was done
Stayed 3 nights in Feb 2024
Response from Guest Services Manager on 12 Mar 2024
Laura, thank you for taking the time to tell us about your experience. I do apologize that you did not have a great experience during your stay. Please contact the hotel directly to further discuss this situation.

10/10 Excellent

Bereth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is very clean.The staff was very friendly. Love the area.
Stayed 2 nights in Feb 2024
Response from Guest Services Manager on 12 Mar 2024
Bereth, thank you for taking the time to tell us about your experience with us. It is good to see that you enjoyed your stay and that everything went was to your expectations. We look forward to seeing you again soon.

10/10 Excellent

James

Stayed 2 nights in Feb 2024

8/10 Good

Ryan

Stayed 1 night in Feb 2024

8/10 Good

Judy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent area, convenient to many restaurants. Property is well maintained,
Stayed 1 night in Feb 2024
Response from Guest Services Manager on 12 Mar 2024
Judy, thank you for taking the time to tell us about your experience. We are glad to see that you enjoyed your stay with us. We look forward to you staying with us again.

10/10 Excellent

Brittany

Stayed 1 night in Feb 2024

10/10 Excellent

PATRICK

Stayed 1 night in Jan 2024

10/10 Excellent

howard

Stayed 3 nights in Jan 2024
Response from Guest Services Manager on 12 Mar 2024
Howard, thank you for taking the time to tell us about your experience during your stay. It is glad to see that everything went well and according to your liking. We hope that you will consider us again for your lodging needs.

10/10 Excellent

Stephen

Stayed 1 night in Jan 2024

4/10 Poor

George

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Not same property as seen in picture on website.
Stayed 1 night in Jan 2024

10/10 Excellent

Ann

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that it was pet friendly and the staff was amazing!
Stayed 3 nights in Dec 2023

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
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The staff was very friendly and helpful. They had a great breakfast bar, and was well stocked.
Stayed 1 night in Dec 2023
Response from Tonya GSM on 29 Dec 2023
Thank you for choosing Hampton Inn for your stay. We are excited you enjoyed your stay with us and hope to see you again real soon.

10/10 Excellent

Tijon

Stayed 2 nights in Dec 2023

8/10 Good

Edna

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from Tonya GSM on 29 Dec 2023
Thank you for choosing Hampton Inn for your stay. We are excited you enjoyed your stay with us and hope to see you again real soon.

6/10 Okay

Earleen

Liked: Cleanliness
Extra charge for services not used
Stayed 2 nights in Dec 2023
Response from Tonya on 7 Dec 2023
Thank you for choosing Hampton Inn for your stay. If you could give us a call and we can see what charges you are speaking about and get this resolved.

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Customer Service was awesome...from the check in and check out and the lady who was stocking the breakfast was also pleasant
Stayed 2 nights in Nov 2023
Response from Tonya GSM on 29 Dec 2023
Thank you for choosing Hampton Inn for your stay. We are excited you enjoyed your stay with us and hope to see you again real soon.

10/10 Excellent

Robert

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and helpful staff. Close to restaurants and the water.
Stayed 2 nights in Nov 2023
Response from Tonya GSM on 29 Dec 2023
Thank you for choosing Hampton Inn for your stay. We are excited you enjoyed your stay with us and hope to see you again real soon.

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Tonya GSM on 29 Dec 2023
Thank you for choosing Hampton Inn for your stay. We are excited you enjoyed your stay with us and hope to see you again real soon.

8/10 Good

Sharron

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs more cleaning in bathroom
Stayed 2 nights in Nov 2023

6/10 Okay

Michelle

Travelled with partner
The front staff was welcoming, but the room was not serviced my second day and the facility could use some updating
Stayed 2 nights in Nov 2023
Response from GSA on 15 Nov 2023
Thank you for choosing Hampton Inn for your stay. Per Hilton, services are done every other day so on your 3rd day is when it would have been serviced unless requested at the front desk. Sorry for any inconvenience this may have caused and hope you will visit us again.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Tonya GSM on 29 Dec 2023
Thank you for choosing Hampton Inn for your stay. We are excited you enjoyed your stay with us and hope to see you again real soon.

10/10 Excellent

Tomeka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Tonya GSM on 29 Dec 2023
Thank you for choosing Hampton Inn for your stay. We are excited you enjoyed your stay with us and hope to see you again real soon.

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Tonya on 11 Nov 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Wendy

Liked: Staff & service, property conditions & facilities
I felt the room could be cleaner. Carpet looked dirty and tile floors were slippery. There was mold on the shower head. Breakfast was great! Staff was very friendly.
Stayed 1 night in Oct 2023

10/10 Excellent

MARLISHA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk attendant was super nice and friendly
Stayed 1 night in Oct 2023
Response from Tonya GSM on 15 Oct 2023
Thank you for taking the time to complete the survey. I'm glad you had a nice stay and that we were able to accommodate you while you were here with us. Making you happy is what makes us happy and getting all 10's on a survey is what we strive for.We hope you have a nice rest of your week and look forward to your next visit .

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Tonya GSM on 15 Oct 2023
Thank you for taking the time to complete the survey. I'm glad you had a nice stay and that we were able to accommodate you while you were here with us. Making you happy is what makes us happy and getting all 10's on a survey is what we strive for.We hope you have a nice rest of your week and look forward to your next visit .

6/10 Okay

Jamela

Travelled with partner
Hotel was clean & staff was friendly. Room did not have an ironing board & shower water wasn’t hot. Breakfast was okay. I was charged twice for my room though, so my real problem is with Expedia.
Stayed 1 night in Oct 2023

10/10 Excellent

Jessy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly what we were looking for! Super friendly and 6-10 breakfast!
Stayed 1 night in Oct 2023
Response from Tonya ,Guest Service Manager on 4 Oct 2023
Thank you for choosing Hampton Inn for your stay, we are glad you enjoyed your stay and that you will visit us again when in the area.

10/10 Excellent

Jeffrey

Liked: Property conditions & facilities
Breakfast was fine, but not great.
Stayed 1 night in Oct 2023
Response from Tonya GSM on 15 Oct 2023
Thank you for taking the time to complete the survey. I'm glad you overall had a nice stay and that we were able to accommodate you while you were here with us. Making you happy is what makes us happy and getting a 5/5 on a survey is what we strive for.We hope you have a nice rest of your week and look forward to your next visit .

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Tonya, Guest Service Manager on 4 Oct 2023
Thank you for choosing Hampton Inn for your stay, we are glad you enjoyed your stay and that you will visit us again when in the area.

2/10 Terrible

bertha

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
disappointment
The hotel was under construction, we drove 14 hours and we were tired so we did not leave the filthy, smelly, dirty hotel room and I want my money back.
Stayed 1 night in Jul 2023

8/10 Good

Phillip E.

Stayed 1 night in Aug 2023

4/10 Poor

Brittany

Travelled with family
Liked: Staff & service, room comfort
The first room the floor was wet. They were nice and swapped us but that room smelled sorry . They were supposed to give us a credit but decided they couldn’t bc I booked through hotels . The workers were very friendly…
Stayed 2 nights in Aug 2023

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice
Stayed 1 night in Jul 2023

8/10 Good

Angelica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was under construction so parking was weird but the stay was good hotel was quite and clean
Stayed 2 nights in Jul 2023

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very nice
Stayed 1 night in Jul 2023

2/10 Terrible

Salvador

Stayed 1 night in Jul 2023

8/10 Good

Brandon

Liked: Staff & service
Stayed 2 nights in Jul 2023

10/10 Excellent

Rose, PLAINS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our 4th of July stay with this property. This was our 2nd time at this place within a month. We plan on going back every time we visit the beach! Yes, there was construction going on at the front of the building, but it did not interrupt our vacation.
Stayed 2 nights in Jul 2023

4/10 Poor

joel

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
It was a unexpected stay and arrived late. Tried to shower but no soap was in room. Service desk said they don’t provide it but did provide shampoo and conditioner. That’s strange. Also 2 light didn’t work and no one showed up to fix. Breakfast was a disappointment cause always out of food. Wont stay again
Stayed 1 night in Jul 2023

8/10 Good

chamera

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Stephen

Liked: Cleanliness, staff & service
The room I originally checked in too was outdated. The blinds would not open. The refrigerator didn't work and the room didn't smell good. I requested to move and the room I got was very nice. Everything was updated clean and refreshing! The staff was very nice and accommodating!
Stayed 3 nights in Jun 2023

10/10 Excellent

Debbie

Stayed 4 nights in Jun 2023

2/10 Terrible

Jannie

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Horrible time
I didn't have a phone in my room. When I asked for towels they said they didn't have any clean towels. We had a room downstairs and everytime someone come in the parking lot they lights shining directly in our room all time of night. This is the most horrible time I have EVER had at a hotel. I would not be returning back. Paid almost $300 and this is the services I get.
Stayed 1 night in Jun 2023

6/10 Okay

Arely

Liked: Staff & service
Disliked: Property conditions & facilities
Clean rooms
Stayed 1 night in Jun 2023

10/10 Excellent

Rose, PLAINS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My daughter and I along with a friend and her daughter did a girls trip. We enjoyed our time at the hotel. Close to the beach. It was a family friendly hotel. The staff was great with their friendliness. Our breakfasts were awesome. We would stay at this hotel every time we come to the beach!
Stayed 2 nights in Jun 2023

10/10 Excellent

Karina

Stayed 1 night in Jun 2023

10/10 Excellent

Willie

Stayed 3 nights in Jun 2023

10/10 Excellent

Solomon

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and the staff are very helpful 👌 Thanks i will stay again and again
Stayed 2 nights in May 2023

10/10 Excellent

Annette

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room, very clean. The window treatments did not work. There was no way to raise the darkening shade. It appeared to be broken. Lots of staff and carts in the halls during the AM causing some issues with passage. The halls are to narrow to accommodate that much activity during check out hours. We will stay there again. It is convenient to the beach and restaurants.
Stayed 1 night in May 2023