Standard Double Room | Down duvets, iron/ironing board, free WiFi, bed sheets
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Reviews of Hospedaje El Viajero

2.5 out of 5
Hospedaje El Viajero
Final de la Avenida Santander, Panajachel, Solola

Reviews

7.8

Good

Rating 10 - Excellent. 16 out of 49 reviews" "
Rating 8 - Good. 18 out of 49 reviews" "
Rating 6 - Okay. 11 out of 49 reviews" "
Rating 4 - Poor. 2 out of 49 reviews" "
Rating 2 - Terrible. 2 out of 49 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Lieu

Travelled with family
Liked: Cleanliness, staff & service
Old structure, bathroom need more care.
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place, second year I've stayed here. It's clean, colorful and cheerful, also off main street so quiet.
Stayed 3 nights in Dec 2023

8/10 Good

Anna

Travelled with group
Liked: Cleanliness, staff & service, amenities
Essentially a private room hostel, it’s a safe and easy spot to stay, great location in Panajachel (just a couple minutes walk to the lake). The staff is friendly and responsive.
Stayed 2 nights in Aug 2023

10/10 Excellent

carla

Stayed 2 nights in Jun 2023

10/10 Excellent

Charles

Stayed 2 nights in May 2023

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Great room and cute pets
Very nice staff and spacious room. Lovely cat & parrot at reception too!
Stayed 1 night in Dec 2021

10/10 Excellent

Mary Kathleen

Liked: Cleanliness, staff & service
Stayed 6 nights in Nov 2021

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Staied in large room on top with own terrace. Great reception by hotel staff. Good value for money. Only cold water in shower.
Stayed 1 night in Aug 2021
Response from manager on 4 Aug 2021
gracias por su comentario, solo quiero comentarle que si tenemos agua caliente creo que no pudiste hacerlo funcionar para otra ocasión puedes dar aviso y poder ayudarte.

8/10 Good

Naeiry

Stayed 1 night in Jul 2021
Response from manager on 3 Jul 2021
gracias por su calificacion.

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is in good condition, nice rooms and ambiance. It has a great location along the main road and close to the lake, easy access to food, shopping, ferries. The main intersection of the road plays loud music, but you are at the opposite end so it is quiet except for a rooster that continuously crows all through the night...bring ear plugs! :D This place was safe and great value.
Stayed 2 nights in May 2021

10/10 Excellent

Henry

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute little corner of Panajachel! Love the garden, parrot and flowers in courtyard and entry area. Awesome bedspread colors :)
Stayed 1 night in Apr 2021
Response from manager on 16 Apr 2021
gracias por su comentario y calificación, es un gusto saber que su estancia haya sido de su agrado.

10/10 Excellent

Maria, Flagstaff, AZ

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Clean, comfy rooms and a beautiful garden. We really enjoyed our stay
Stayed 2 nights in Feb 2020
Response from manager on 26 Apr 2020
gracias por su comentario.

10/10 Excellent

Ricky J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value!
The hotel was an excellent value for the price. Very conveniently located near boats for the lake, restaurants, and shopping. I would stay here again!
Stayed 1 night in Nov 2019
Response from cxon on 4 Dec 2019
gracias por su comentario, nos da gusto saber que haya disfrutado de su estancia.

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2019
Response from tri on 10 Oct 2019
gracias por su calificación

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Location is great. Room is good size for 3 people. 5% credit card surcharge is very high and not necessary. Bathroom lacks privacy with window directly looking into neighbouring hotel.
Stayed 2 nights in May 2019
Response from cris on 18 May 2019
gracias por su comentario, lamento el inconveniente por el recargo en tarjeta pero esto se da casi en todos los establecimientos de Guatemala.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the plants and location service was excellent,friendly,free coffee every morning
Stayed 4 nights in Apr 2019
Response from cris on 3 May 2019
gracias por su comentario.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019
Response from xon on 2 Mar 2019
gracias por su calificación, nos da gusto saber que su estancia haya sido de su agrado.

6/10 Okay

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
I had reserved a third floor room with private rooftop terrace but when we checked in at 2pm we were told that the only room available was on the main floor right next to the office, kitchen and washing machine. We were not given a discount . The beds were comfortable but it was noisy with people talking by the office very early in the morning and some kind of pump going on and off constantly. The small courtyard was pretty and it was set far enough back from the main street that we didn't heard the Saturday night party crowd.
Stayed 1 night in Feb 2019
Response from cristian on 23 Feb 2019
hola buen dia gracias por su comentario, le comento que debería revisar su reservacion ya que la habitacion reservada fue cuadruple con 4 camas y no la triple con terraza nosotros reservamos la habitacion que ustedes apartaron nunca le cambiamos habitacion, siento mucho el mal entendido pero esa fue la habitacion reservada.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel clase to the lake
Close to the lake and súper confortable and with excellent staff
Stayed 2 nights in Jan 2018
Response from criss on 25 Jan 2018
gracias por su comentario, nos da gusto saber que su estancia fue de su agrado.

6/10 Okay

Thilde

Liked: Cleanliness, staff & service, property conditions & facilities
Ok budget hostel
We had booked a room with 2 beds but we ended up with one queen size. I was traveling with my brother so it wasn't too comfortable to share the bed. Also, you couldn't close the bathroom door. However, the room was clean and the place was very cosy. The location and the Wifi was great. I also like that they had free water and coffee.
Stayed 1 night in Jan 2018
Response from criss on 25 Jan 2018
buen dia gracias por su comentario, lamento el mal entendido con su reserva pero nosotros reservamos la habitacion que ustedes pidieron ya que si revisa su reserva ustedes reservaron una habitacion con cama doble.

6/10 Okay

Manuela

Liked: Room comfort
An ok hostel
El Viajero is a very charming place at the first impression. Me and my boyfriend were put in a very nice private room with an ok private bathroom. Breakfast was not included, which it was fine, though for the price (USD35) it should be. We wanted to stay another night, but the room was not available anymore, and they wanted to move us to another room a bit more expensive. We decided it wasnt worth it and went to a 20 dollar hostel next to it, since we would only spend the night and be out the whole day. The staff was not very friendly, they did not have any map or helpful informations about the city, and for sure, if you want to book any tour or shuttle, you have to go out to some agency on the streets, since the hostel doesnt seem to provide any of those services. Overall, an ok stay that could be way better if the people working there wanted to.
Stayed 2 nights in Aug 2017
Response from criss on 26 Aug 2017
buenas tardes gracias por su comentario, déjeme informarle que lamentablemente el siguiente día solo tenias disponible una habitacion triple y pues si estaba un poco mas cara, sobre información y mapas pues lamentamos que ese día no teníamos para dar pero bien tenemos varios mapas que tenemos en recepcion sobre la informacion de los pueblos y el mapa de panajachel, ademas tenemos letreros ofreciendo transporte hacia cualquier parte de Guatemala e información y venta te tickets para conocer cualquier lugar del lago atitlan o bien realizar tour guiados, lamento el inconveniente con el personal y gracias por el comentario.

8/10 Good

Jocelyn

Liked: Cleanliness, staff & service, room comfort
It was a pretty good hotel. The location was perfect, you can walk around town, eat at a good restaurant or even buy colonial art near by.
Stayed 1 night in Jul 2017
Response from manager on 5 Aug 2017
gracias por su comentario nos alegra que la haya pasado bien, estamos a la orden cuando gusten regresar.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small hotel or Nighttime daycare for family's kids
The first room that was booked was on the garden, and the room was despicably small. OK, I thought, can make do with this. The bathroom was clean, though the room had dirty floors near the corners. What was most difficult to comprehend were the owner's family's kids making noise and screaming in the evening. Wanted to get an early rest and make it nearly start of sight seeing in the morning. Could not get to bed until after the kids were sent to their rooms and had an extreme migraine and wondered why I am staying in this place. Very inexpensive, on the strip... Though no sleep. Also, there was a group that came into the place very late and used blender at 11:30 pm and none of the staff walked into the kitchen to correct them. I was about to ge tout of bed, then the blender stopped, and just heard a little chatter until 12 am..... I paid to switch rooms the next day and was away from the first floor garden.

8/10 Good

Jen , San Jose Costa Rica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very warm, welcoming, and hospitable.
Located just minutes away from the lake and right on the main strip. The staff are very accommodating and overall has a very welcoming home feel to it.

8/10 Good

ALAM-ACOLHUA

Liked: Staff & service

2/10 Terrible

Yaniv

Disliked: Staff & service, property conditions & facilities, room comfort
Worst night in Guatemala
This was a terrible night, i wish i could see the reviews before. The hotel is also a home of a family so that comes with noise from downstairs (children, tv, and a parrot...). As for the room itself, the bed sheets were so old and used that you wake up at night because it's so itchy, the pillows could not even support your head. There's sign on the door says that hot water available from 6-9 am/pm. There were no hot water. After asking twice and hour later there were hot water that lasted for 10 minutes. Also, the shower windows are not covered so people can see you from the next building. Wifi was terrible too. Do yourselves a favor and book somewhere else.
Response from General Manager on 19 Oct 2016
gracias por su comentario, lamentamos que haya tenido inconvenientes en su estancia con nosotros, estos comentarios nos motivan para poder mejorar feliz dia. thanks for your comment, we regret that you have had problems in staying with us, these comments motivate us to improve happy day.

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
convenient location hotel
The place was pretty with tropical plants around and a cute parrot that greeted you but the rooster crowing from 3 am on was not pleasant. The online price was more than they charged to others who showed up without a reservation. It was set off the road which was nice and the location was convenient to the lake, restaurants, ATM's, etc.

10/10 Excellent

Johanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó que todo está cerca, lo que se debe mejorar es el desagüe del baño para que funcione correctamente.
Stayed 2 nights in Nov 2023

8/10 Good

Francisco

Stayed 1 night in Dec 2022
Response from manager on 30 Dec 2022
gracias por su calificación.

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Oct 2022

8/10 Good

Kelly

Stayed 1 night in Jul 2022

6/10 Okay

Graziela

Travelled with family
Liked: Staff & service
Stayed 2 nights in Apr 2022

8/10 Good

ANGEL

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from manager on 11 Aug 2021
gracias por su calificación.

8/10 Good

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amabilidad
Fueron muy amables en el hospedaje
Stayed 1 night in Jul 2021
Response from manager on 27 Jul 2021
gracias por su comentario y calificacion, es un gusto saber que disfruto su estancia con nosotros.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La habitación muy cómoda al igual que las camas y muy bonita y limpia, muy bien ubicado en toda la vía Santander varios restaurantes cerca con muchas opciones de comida, los embarcaderos para los pueblos al igual que para sta cruz muy cerca a unos pocos pasos, la atención muy buena, tiene agua y café todo el día y cocina y nevera a disposición aunque no las usé se veían muy bien y limpias, hay un loro hermoso Capricho. Gracias
Stayed 1 night in Jul 2021
Response from manager on 15 Jul 2021
gracias por su comentario y calificación.

10/10 Excellent

Daniel Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Viaje inolvidable
Un lugar muy acogedor, muy limpio, la atención como huésped fue muy buena, los trabajadores del hotel muy serviciales. Tienen agua y café gratis todo el día. Lo mejor del hotel es su ubicación, tuve acceso al centro de Panajachel pude realizar mis actividades muy comidamente.
Stayed 2 nights in Jun 2021
Response from manager on 27 Jul 2021
gracias por su comentario y calificación, es un gusto saber que su estancia haya sido de su total agrado.

10/10 Excellent

Ana Leticia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muy bueno, con excelente ubicación!
El hotel tiene una limpieza impecable, en el lobby Cristian muy amable nos asesoró con respecto a las actividades en mis alrededores. Excelente ubicación.
Stayed 2 nights in Jan 2021
Response from manager on 27 Feb 2021
gracias por su comentario y calificación, nos da gusto saber que su estancia haya sido de su agrado.

10/10 Excellent

ROSAURY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen lugar!
Súper limpio y céntrico. No comimos en el lugar. Tienen agua y café gratis por las mañanas. En el mero centro del pueblo. Recomendable!
Stayed 1 night in Sep 2018
Response from manager on 4 Oct 2018
gracias por su comentario, nos da gusto saber que su estancia haya sido de su agrado.

10/10 Excellent

David Hecto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from manager on 6 Jun 2018
gracias por su valoracion

6/10 Okay

marco antonio

Liked: Room comfort
Un lugar sencillo, pero agradable para el costo
Stayed 2 nights in May 2018
Response from manager on 24 May 2018
gracias por su comentario.

10/10 Excellent

Pedro Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gracias por atendernos, estadía del grupo fue excelente, buena ubicación y acceso. Lo que dificulta es el paqueo. (Se me olvido pedir factura)
Stayed 1 night in Dec 2017
Response from manager on 11 Dec 2017
gracias por su visita, que bueno saber que su estancia con nosotros fue de su total agrado, estamos a la orden.

4/10 Poor

Elisa

Disliked: Staff & service
No volvería
El personal del hotel desconoce la atención al cliente. Más preocupada en cobrar que en atender al cliente. No informan de las posibilidades de turismo. Experiencia muy negativa.
Response from criss on 8 Jul 2017
gracias por su comentario, lamentamos mucho que su estancia no haya sido como lo quisiéramos, pero gracias a su comentario estaremos capacitando mas a nuestro personal para que la estancia sea de su agrado.

8/10 Good

Maria Dolores

Liked: Cleanliness
habitación limpia
Una experiencia muy buena

6/10 Okay

Juan

Liked: Room comfort
Hotel Comodo
Hotel con buena ubicación

6/10 Okay

Nadia

Liked: Cleanliness
Disliked: Staff & service
Au centre-ville
Aucun charme particulier, mais parfait pour un séjour économique.

6/10 Okay

Mario, Guatemala

Liked: Cleanliness, room comfort
Disliked: Staff & service
Estadía en Panajachel
El hotel es acogedor, está en buen punto, sólo un pequeño inconveniente es que no tienen agua caliente para ducharse
hola gracias por su visita y su comentario, quiero informarle que si tenemos agua caliente en las habitaciones, posiblemente no hayan podido encenderla pero nos hubiera gustado que nos informara en el momento y así poder ayudarlo y mostrarle que si en realidad contamos con agua caliente, saludos....

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien ubicado, buen servicio y precio, limpio
Nos fue muy bien, el hotel está bien ubicado y las personas son muy queridas, la habitación que nos dieron estaba cómoda y muy limpia, el baño bueno.
Gracias por su comentario, nos alegra escuchar que la pasaron bien en su estancia con nosotros, cuando desean volver serán bienvenidos...