Ratings based on 1,053 Verified Reviews

4.2 out of 5
91% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from uk

Perfect for a short break

Posted 18-Aug-2017
Good location giving us a nice walk to the centre, overlooking the marina, local bus to beach
4 out of 5
Recommended
for Everyone
by A verified traveller from uk

Great position, great stay

Posted 13-Aug-2017
Pros: Arrived very early and asked if we could leave our luggage so we could go out. our room was ready so they checked us in there and then. RESULT
Cons: pool management should be more stricter If the bed is not being used for more than 1 hr then the towels should be removed and become available.
Location: plenty of bars, shops restaurants. lovely walks to old town and marina`s
The hotel itself is in a brilliant location and everything and everywhere was easily accessible. There are bus stops right out side that will take you all around the island. The walk to the old town is about 20 mins lined with bars, restaurants and shops. Breakfast is good but serves mainly to the continental palette. The hotel seems to be a bit tired and could do with a little tlc especially to the exterior but that is a cosmetic issue and a small one at that. The pool area was generally a relaxed zone but to get a bed you had to be early. Unfortunately towels where put down at about 8am but the beds weren't used until 12ish. The bars were good but quite pricey. My wife used the spa and she did not have anything bad to say of her experience but you have to pay inflated prices for it compared to the uk.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Jul-2017
Staff were very helpful and kind.Room service and cleanliness of the rooms were very good each day.very well situated and was close to all popular eateries and bars.
2 out of 5
Recommended
for Everyone
by A verified traveller

15 days with problems in the air conditioning!

Posted 23-Jul-2017
Pros: Breakfast
We spent 15 days with the kids in the hotel. We had to call the air conditioner almost every day, with leaks or not cooling with the heat of 36 degrees. The hotel staff is great, they tried to compensate us with some upgrades in the last 3 days, but really, I wish we had not had these problems. The hotel is well located, but for being 5 star, it needs a renovation. The breakfast is very good, we chose to be Meliã, but we were not happy with our stay. The cleanliness for all these days was not good.
3 out of 5
Recommended
for Everyone
by A verified traveller

Marginally nice...

Posted 22-Jul-2017
Pros - Staff was great; never had a problem with finding an English speaking attendant at the desk. The bed was very comfortable. Centrally located in Palma so within walking distance to the Catedral and many restaurants. Cons - The room only had a shower; no tub and not even a shower door, so every time I showered I had to use one full sized towel for myself and the other for the entire room's floor (because water was not just leaking but POURING EVERYWHERE). Also - partly because its centrally located but I think customers should know this going into it, but there is a topless bar right around the corner. I don't judge, whatever - but the noise from people exiting it literally goes on all.night.long...and when I say loud, I mean "can still hear it through earplugs" loud. It was a good value at the time of my booking, but on another visit I might choose a quieter part of the island.
5 out of 5
Recommended
for Everyone
by A verified traveller from Washington, UK.

Great hotel, good location, amazing view!

Posted 06-Jul-2017
Fantastic view of the harbour from our room at the right side of the hotel. Sun loungers all taken by towel hogging idiots who were no where to be seen. Management need to put a stop to this to allow all guests the opportunity to enjoy the pool. Bus links are ideal to get to Palma City, Palmanova, Illettes Beach etc. Very luxurious feel to the hotel, from the decor to the toiletries. Staff were very helpful, courteous and professional.
5 out of 5
Recommended
for Everyone
by A verified traveller from birmingham uk

City hotel with a fabulous view

Posted 27-Jun-2017
Lovely clean spacious hotel. Pool area kept v clean and had a pool party vibe, with white searing area and bar stools. Pool lifeguard brilliant and helpful - finding people sun loungers any time of day, removing towels if nobody claimed the loungers as theirs. Pool is 2 floors up and looks over amazing view of the harbour/port. We watched the yachts and cruise ships go by. Bit of a walk into town but we managed it in heels!!!! Only slightly annoyance was that we booked 2 rooms. But they were placed far apart. The 2nd room could have been for our kids for all they knew. No reason why they couldn't put our rooms together. Wed booked 8 months earlier. Also not great English from reception and they weren't mega helpful when we had an issue.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel but...

Posted 28-Apr-2017
Nice hotel, very clean, just beware that they have A/C seasonally and not all year long. I could not sleep because it was so hot. They said they may turn on the A/C later in May??? Dissapointed in expedia for not advertising this detail
1 out of 5
by A verified traveller

Contstand building work..

Posted 22-Apr-2017
This hotel seemed like it would be amazing had it not been under serious refurbishments. The rooms were nice and comfortable however the pool and bar area are undergoing major refurbishments. This meant any time by the pool would be impossible unless you were willing to put up with the constant drilling and banging of the work men. It is a shame as we booked this trip hoping to relax by the pool and were unable to do so. The hotel should warn guests before coming that this would be the case as we would never have booked this hotel.
4 out of 5
Recommended
for Everyone
by A verified traveller

Good quality hotel

Posted 19-Apr-2017
Pleasant stay at a very comfortable hotel. Extensive refurbishment works going on .Although this didn't spoil our stay at the hotel.