Ratings based on 844 verified reviews

4.2 out of 5
84% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
3.8 Room comfort
4.2 Hotel condition
Expedia-verified reviews
4 out of 5
by a verified traveller

Posted 4 Aug 2019
Comment from Hotel Management
6 Aug 2019 by UR Portofino team, Hotel Management
Thank you very much for sharing your experience with us.
4 out of 5
by a verified traveller

Posted 30 Jun 2019 on Orbitz
Comment from Hotel Management
20 Jul 2019 by UR Portofino team, Hotel Management
Dear guest, I would like to thank you for having chosen the UR Portofino Hotel and for publishing your words on Expedia, which will help us with our continuing effort to improve the services quality for our guests.
5 out of 5
by a verified traveller

Posted 11 Jun 2019 on Hotels
Comment from Hotel Management
20 Jul 2019 by Ur portofino team, Hotel Management
Dear Guest, Thank you very much for sharing your experience with us. We hope to accomodate you in the near future
5 out of 5
by a verified traveller

Posted 2 Jun 2019
Fabulous, quiet hotel. Clean, lovely staff and great food. Close to the airport, beach and restaurants. Situated in a quiet area but close enough to walk along the promenade into Palma (approx 45mins). Would definitely stay again.
Comment from Hotel Management
20 Jul 2019 by UR PORTOFINO, Hotel Management
Dear guest, It is always a great source of motivation for them to hear that our guests have appreciated their service and attention to detail. Best regards
4 out of 5
by a verified traveller

Posted 4 May 2019
Excellent service from the staff. Nice pool area. Nice modern bathroom with good shower. Very small bedroom. Only available power supply was in the bathroom, but staff gave us an extension lead when we mentioned it, so we could charge phone etc. Bedroom doors bang VERY loudly
4 out of 5
by a verified traveller

Posted 27 Apr 2019 on Ebookers
Staff really felt like a family. Fun but professional
4 out of 5
by a verified traveller

Posted 11 Apr 2019
Pros: the staff and concierge go out of their way for guests; breakfast is well worth the additional cost; property location is perfect steps from the beach, restaurants and public transportation. Cons: sewage smell coming from bathroom; faucet is too big for the sink so water splashes everywhere; no washcloths provided.
5 out of 5
by a verified traveller

Posted 10 Apr 2019
Comment from Hotel Management
10 Apr 2019 by Hotel manager, Hotel Management
Dear guest, I would like to thank you for having chosen the UR Portofino and your great score. Kind regards
5 out of 5
by a verified traveller

Posted 28 Dec 2018 on Hotels
Comment from Hotel Management
3 Jan 2019 by Hotel Manager, Hotel Management
Muchas gracias Jeronimo por su magnífica puntuación. Esperamos verle de nuevo pronto. Saludos
5 out of 5
by a verified traveller from Devon UK

Posted 23 Oct 2018
Fantastic position as not surrounded by holiday makers! Nice area with lots of foodie places near. Palma Cathedral can be seen in the distance from our small beach & the City is 20 mins on No 15 bus. Beautiful city. Service & room fab but only downside was size of room & number of electrical sockets. They gave us an extension lead which helped. If you are sharing a room, you will giggle as you squeeze past each other but all good fun! Fridge & hairdryer helpful. Great place for a short break to relax & balcony with sunset was great. Would go again in a flash. You must go to Arabic Bathhouse in City and the trip over the mountains, boat, tram & train is stunning. Guide was not but keep fingers crossed, the views were worth it! Cathedral stunning from outside but inside was "not my thing" look out for small churches instead the one in Soller was great. Have fun!
Comment from Hotel Management
29 Oct 2018 by Hotel Manager, Hotel Management
Dear Claire, First of all, I would like to thank you for having chosen us for your stay in Palma de Mallorca, as for taking the time to post your opinion on Expedia We are glad to know that you liked the service and our location in the Ciudad Jardín area. We are looking forward to receive with us in your next visit to the island.