Property entrance

Reviews of HM Jaime III Hotel

4 out of 5
HM Jaime III Hotel
Paseo Mallorca 14b, Palma de Mallorca, Mallorca

Reviews

8.6

Excellent

Rating 10 - Excellent. 437 out of 1000 reviews" "
Rating 8 - Good. 416 out of 1000 reviews" "
Rating 6 - Okay. 110 out of 1000 reviews" "
Rating 4 - Poor. 30 out of 1000 reviews" "
Rating 2 - Terrible. 7 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jermain

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 2 nights in Feb 2024
Response from José Carlos García - Recepción on 4 Feb 2024
Dear Mr. Jermain,We want to thank you for your comment about his stay at our hotel.We are very satisfied that everything was to your liking.Looking forward to seeing you again in future viewingsGreetings

10/10 Excellent

Jermain

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 10 nights in Jan 2024
Response from Fernando Reception on 2 Feb 2024
Dear JermainThank you very much for your rating/rating of the hotel.Thank you for taking a few minutes to send us your opinion about our establishment, your comments and ratings are very important to us.Our staff is ready to provide the best service to our guests and we are pleased that you enjoyed our facilities and hospitality during your stay at the hotel.We hope to see you again on your next trip to Palma!Receive a cordial greeting from all the staff at the JAIME III hotel.

6/10 Okay

ana, miami

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Very good location, a lot af restaurants and stores around. no air conditioner in winter, elevator doesn’t work almost all the time.
Stayed 3 nights in Dec 2023
Response from FERNANDO RECEPTION on 13 Jan 2024
Good morning ana, Thank you for taking a few minutes to give us your opinion about our establishment. Your comments and ratings are very important to us as they help us to improve. Regarding the negative aspects you mention, it is not the kind of comment we like to read and we will study your point of view to find a suitable solution. We believe that your opinion is very important to improve our service. . We can only apologise for the problem with the lift, as it is a technical error beyond our control and the maintenance company in charge of the lift, ORONA ASCENSORES, is not exactly efficient, as you have seen. In view of the total lack of professionalism, the hotel has taken the necessary measures to ensure that this situation does not happen again, as it negatively affects our image and our commercial brand. We would have liked to assist you better at reception and help you with your luggage or anything else you may need. The air conditioning in autumn and winter is switched off and the heating is on. From April to October there is air conditioning and from November to March there is heating.We apologise for any inconvenience we may have unintentionally caused you. We hope that in spite of these small inconveniences you will come back to stay with us on your next visit to Palma. Best regards,

6/10 Okay

Carlos, Boca Raton

The hotel was good but they had issues with the elevators for most of the days. We had to go up and down the stairs as the elevators were not working
Stayed 5 nights in Dec 2023
Response from FERNANDO RECEPTION on 13 Jan 2024
Good morning Carlos, Thank you for taking a few minutes to give us your opinion about our establishment. Your comments and ratings are very important to us as they help us to improve. Regarding the negative aspects you mention, it is not the kind of comment we like to read and we will study your point of view to find a suitable solution. We believe that your opinion is very important to improve our service. . We can only apologize for the elevator problem, since it is a technical error beyond our control and the maintenance company in charge of the elevator, ORONA ASCENSORES, is not exactly efficient, as you have been able to verify. In view of the total lack of professionalism, the hotel has taken the necessary measures to ensure that this situation is not repeated, as it negatively affects our image and our commercial brand. We would have liked to serve you better at the front desk and help you with your luggage or anything else you may need. We apologize for the inconvenience we have unintentionally caused you. We hope that, in spite of everything, your stay was positive and that you will visit us again on your next visit to Palma. Best regards,

8/10 Good

Ivette

Stayed 3 nights in Dec 2023
Response from Fernando Reception on 5 Jan 2024
Dear Ivette ,Thank you very much for your rating / valuation of the hotel.Thank you for taking a few minutes to send us your opinion about our establishment, your comments and ratings are very important to us.Our staff is ready to provide the best service to our guests and we are pleased that you enjoyed our facilities and hospitality during your stay at the hotel.We hope to see you again on your next trip to Palma.We send you a warm greeting from all the staff of the hotel JAIME III.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from JOSÉ CARLOS GARCIA - RECEPTION on 19 Dec 2023
Dear Mr Keith , We want to thank you for giving us your evaluation of her stay, and we let you know that we are very satisfied that you liked it.Waiting to see you againBest regards

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reaxing in Palma
Palma is a beautiful modern city with great restaurants. Hotel HM Jaime III was very clean and nice and close to old town for easy walking.
Stayed 1 night in Nov 2023
Response from FERNANDO RECEPTION on 16 Nov 2023
Dear Richard,Thank you very much for your review / rating of the hotel.Thank you for taking a few minutes to send us your opinion about our establishment, your comments and ratings are very important to us.Our staff is ready to provide the best service to our guests and we are pleased that you enjoyed our facilities and hospitality during your stay at the hotel.We look forward to seeing you again on your next trip to Palma!Please receive a warm greeting from all the staff of the hotel JAIME III.

8/10 Good

Robert L

Liked: Cleanliness, staff & service, property conditions & facilities
A good stay and the staff was kind
Stayed 2 nights in Oct 2023
Response from José Carlos García - Recepción on 24 Oct 2023
Dear Mr. Robert,We want to thank you for giving us your opinion about your stay at our hotel and we feel very satisfied with the services offered by our staff, they were to your liking.We hope to see you again on future visits.Best Regards

10/10 Excellent

Vanessa

Stayed 5 nights in Oct 2023
Response from José Carlos García - Recepción on 22 Oct 2023
Dear Ms. Vanessa,We want to thank you for your evaluation of her stay at our hotel, and we let you know that we are very satisfied that everything was to her liking and we hope to see you again on future visits.Best Regards

8/10 Good

Alin

Stayed 3 nights in Sep 2023
Response from JOSÉ CARLOS GARCIA - RECEPTION on 11 Nov 2023
Dear Mr Alin,We want to thank you for your evaluation of his stay at our hotel and we hope to see you again on future visits.Best Regards

10/10 Excellent

Ana

Stayed 5 nights in Oct 2023
Response from JOSÉ CARLOS GARCIA - RECEPTION on 21 Oct 2023
Estimada Sra Ana, Queremos agradecerle su buena valoración de nuestro hotel durante su estancia y esperamos volver a verla nuevamente en próximas visitas Un cordial Saludo

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location!
Stayed 5 nights in Oct 2023
Response from FERNANDO RECEPTION on 19 Oct 2023
Dear JoseThank you very much for your rating / valuation of the hotel.Thank you for taking a few minutes to send us your opinion about our establishment, your comments and ratings are very important to us.Our staff is ready to provide the best service to our guests and we are very pleased that you enjoyed our facilities and hospitality during your stay at the hotel.We look forward to seeing you again on your next trip to Palma!Please receive a warm greeting from all the staff of the hotel JAIME III.

10/10 Excellent

Christine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location very convenient. Property itself looking tired, eg sink in bathroom was badly cracked, hall carpets marked
Stayed 4 nights in Oct 2023
Response from JOSÉ CARLOS GARCIA - RECEPTION on 15 Oct 2023
Dear Mrs. Cristina,We want to thank you for your comment, because our customers' opinions are very important to us.We have taken note of the negative aspects, as he tells us, for future improvements.waiting to see you againBest Regards

10/10 Excellent

brian

Travelled with group
Excellent value friendly hotel
Lovely comfortable hotel, close to the city centre. Excellent super friendly service
Stayed 1 night in Sep 2023
Response from FERNANDO RECEPTION on 28 Sept 2023
Dear Brian ,Thank you very much for your review / rating of the hotel.Thank you for taking a few minutes to send us your opinion about our establishment, your comments and ratings are very important to us.Our staff is ready to provide the best service to our guests and we are pleased that you enjoyed our facilities and hospitality during your stay at the hotel.We look forward to seeing you again on your next trip to Palma.Please receive a warm greeting from all the staff of the hotel JAIME III.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from FERNANDO RECEPTION on 24 Aug 2023
Dear StephenThank you very much for your review / rating of the hotel.Thank you for taking a few minutes to send us your feedback about our establishment, your comments and ratings are very important to us.Our staff is ready to provide the best service to our guests and we are pleased that you enjoyed our facilities and hospitality during your stay at the hotel.We look forward to seeing you again on your next trip to Palma!Please receive a warm greeting from all the staff of the hotel JAIME III.

10/10 Excellent

Keiko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just steps away from the bus from/to the airport. Close to everything. Spacious room.
Stayed 7 nights in Aug 2023
Response from JOSÉ CARLOS GARCIA - RECEPTION on 19 Aug 2023
Dear Mr Keiko,We want to thank you for your comment about our hotel as his opinion is very important to improvehoping to see you againRegards

10/10 Excellent

Rachel

Stayed 1 night in Aug 2023
Response from JOSÉ CARLOS GARCIA - RECEPTION on 13 Aug 2023
Dear Mrs. Rachel,We want to thank you for your good assessment of her stay at our hotel, and we are very satisfied that everything has been to her liking.Looking forward to seeing you again on future visits.

4/10 Poor

Benjamin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Jul 2023
Response from JOSÉ CARLOS GARCIA - RECEPTION on 8 Aug 2023
Dear Mr Benjamin,We want to thank you for giving us your assessment of our hotel, because it is important for us to improveWe are sorry that your expectations have not been met, just let you know that we would have liked to be able to help you during your staya cordial greetingJose Carlos GarciaReception

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous stay, lovely rooms and facilities and really helpful staff. The hotel is in a perfect position for walking and transport links.
Stayed 3 nights in Jul 2023
Response from JOSÉ CARLOS GARCIA - RECEPTION on 22 Jul 2023
Dear Mr John,We want to thank you for your good comment about our hotel and staff, and we are very pleased that you enjoyed your stay.Waiting to see you againRegards

6/10 Okay

Paul David

Stayed 1 night in Jul 2023
Response from JOSÉ CARLOS GARCIA - RECEPTION on 21 Jul 2023
Dear Mr. Paul,We want to thank you for your assessment of his stay at our hotel, because his opinion is very important to us.We hope to see you againSincerely

6/10 Okay

Marcin

Travelled with family
Liked: Cleanliness
Stayed 1 night in Jul 2023
Response from JOSÉ CARLOS GARCIA - RECEPTION on 14 Jul 2023
Dear Mr. Marcin,We want to thank you for your evaluation of our hotel, because it is very important to improve our hotelWaiting to see you againBest Regards

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was very hot and humid. I did not like that you had to use the room card to power the room and air conditioning. After being out for several hours you return to a very hot room that takes a LONG TIME to cool down. I liked having a refrigerator in the room but it did not cool very well at all. It didn't cool beer enough.
Stayed 3 nights in Jul 2023
Response from JOSÉ CARLOS GARCIA - RECEPTION on 11 Jul 2023
Dear Mr MichaelWe want to thank you for his comment, because his opinion is very important to improve our hotelWe are sorry that the temperature of the minibar has not cooled the fridge sufficientlyLooking forward to seeing you again on future visits.Best Regards

6/10 Okay

WILLIAM

Disliked: Property conditions & facilities
Hotel needs to put more into the property
Hotel had a problem with air conditioning which affected three nights of our stay. Additionally, mini fridge did not cool at all. Finally, after three nights, the hotel fixed the air conditioning problem but only gives customers an apology for the inconvenience of having no air conditioning during some of the hottest days of the early season. For the price of the hotel, the in room amenities are pretty weak. Bathroom has nothing more really than a combo soap shampoo. No conditioner, no body lotion. Room condition was very tired. Wallpaper was warped and peeling. Furniture was showing clear signs that it need to be updated. On the plus side, the location is good. Breakfast was okay but even there during our six night stay, the availability of items was very inconsistent. Some days there were two flavors of yogurt. Some days only one. Some days there were multiple varieties of bread. Other days there was nothing more than a basic bread. Did have some decent front desk help with questions about the city. Overall, just the feeling that the hotel is not worth the price they charge. They need to put more money into the hotel to upgrade the quality to match the price. And when tangible amenities like air conditioning breakdown a hotel has to find a way to do more than just apologize to a customer. There needs to be some tangible gesture for the lost value of what the customers paid for.
Stayed 6 nights in Jun 2023
Response from Fernando Reception on 24 Jun 2023
Dear Mr. Kliot,Thank you for taking a few minutes to send us your opinion about our establishment, your comments and ratings are very important for us as they help us to improve.Regarding the negative aspects you mentioned, this is not the kind of feedback we like to read and we would like to examine your point of view in order to find a suitable solution. We believe that your opinion is very important to improve our service. I would like to reiterate my sincere apologies for the breakdown of the air conditioning, I sincerely have no words to express my disappointment about this fact totally out of our control, as machines can break down but it nevertheless affected your stay with us in a negative way.For circumstances like this, we have fans for the rooms, upon request at the reception, although I understand you perfectly well and it is true that some more tangible gesture should have been made to try to alleviate as far as possible this situation.From my humble position, if you decide to give us another opportunity in the future, we will have that gesture that we did not have in the past. simply contact us through the reception email so that we can offer you a series of special advantages. recjaimeiii@hmhotels.netthe mini fridges in the rooms simply serve to keep the temperature of the free drinks inside, but it is not like a conventional fridge that we have in our homes. Due to the commitment to the environment and sustainability that HMHOTELS has had for some time, the amenities have been removed from the rooms, but if you ask for them at reception they can be provided without any problem.Regarding the state of some of the furniture and the wallpaper, I am ashamed to read this, I would have liked you to have gone down to reception, so that we could have changed your room if we had known of these circumstances. A refurbishment and renovation of the hotel is planned, so I sincerely hope that when you visit us again, you will find a new hotel.We hope that in spite of everything the balance of your stay has been positive, and you decide to give us a chance again on your next visit to Palma.Best regards,

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in a very good location with plenty of bars and restaurants
Stayed 7 nights in Jun 2023
Response from Abraham Recepción on 21 Jun 2023
Good evening, thanks in advance for having a couple of minutes of your time to write this review. We are glad to hear that you have enjoyed your stay here at our hotel.Best Regards

8/10 Good

Pascale

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is close to the major sites without being in the actual busy tourist area. It is quiet and there is a public parking lot right outside which was very convenient for us
Stayed 2 nights in Jun 2023
Response from JOSÉ CARLOS GARCIA - RECEPTION on 18 Jun 2023
Dear Mr Pascale,We want to thank him for his comment, because the opinion of our guests is very important to improve our hotelWaiting to see you againa cordial greeting

10/10 Excellent

Angela

Stayed 2 nights in Jun 2023
Response from JOSÉ CARLOS GARCIA - RECEPTION on 12 Jun 2023
Dear Mrs Angela,We want to thank you for your good rating of our hotel, during her stay and we hope to see her againBest Regards

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A weekend in Palma
The service and location were perfect. The rooms were large and the beds were very comfortable.
Stayed 2 nights in May 2023
Response from FERNANDO RECEPTION on 18 May 2023
Dear Troy ,Thank you very much for your review / rating of the hotel.Thank you for taking a few minutes to send us your opinion about our establishment, your comments and ratings are very important to us.Our staff is ready to provide the best service to our guests and we are pleased that you enjoyed our facilities and hospitality during your stay at the hotel.We look forward to seeing you again on your next trip to Palma!We send you a warm greeting from all the staff of the JAIME II Hotel.

8/10 Good

Mat

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Rooms at the rear have such bad views that the glass in the window is smoked. Some of the furniture is getting on a bit but the bathrooms are good and the staff are helpful and friendly. Fantastic location with airport bus right at the door.
Stayed 4 nights in May 2023
Response from JOSE CARLOS GARCÍA on 9 May 2023
Dear Mr Mat,We want to thank you for his comment, because his opinion is very important to us.We will take into account recommendations to improve our hotelWaiting to see you againAll the bestReception

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Abraham Tacle Recepción on 12 May 2023
Gracias por darnos su puntuación.Esperamos volver a verlo pronto.Saludos Cordiales.

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 3 nights in Apr 2023
Response from JOSÉ CARLOS GARCIA - RECEPTION on 14 Apr 2023
Dear Ms. Jennifer,We want to thank you for your good comment about our staff.Hoping to see you again, in future visits

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Location
Stayed 4 nights in Apr 2023
Response from Abraham Tacle on 9 Apr 2023
Dear mr James, We would like to thank you for that comment. We hope everything was to your liking and look forward to seeing you again soon. Best regards,Reception Department.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from JOSÉ CARLOS GARCIA - RECEPTION on 4 Apr 2023
Dear Mr. Keith,We want to thank you for taking the time to give us your evaluation of our hotel, and we are very happy that everything has been to your likinghoping to see you againBest Regards

10/10 Excellent

Alison

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel perfect location for enjoying palma bonus of a lovely breakfast hot and cold buffet
Stayed 3 nights in Mar 2023
Response from José Carlos García - Recepción on 31 Mar 2023
Dear Mrs Alison,We want to thank you for her comment, and we are very satisfied that our hotel and breakfast have been to your likingWaiting to see you againAll the bestjose carlos

10/10 Excellent

Samreen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Abraham Recepción on 19 Apr 2023
Dear Samreen. Thnak you for taking a couple of minutes on giving to us your opinion about our hotel.Best Regards

8/10 Good

Luis

Stayed 3 nights in Jan 2023
Response from FERNANDO RECEPTION on 8 Mar 2023
Querido Luis,Muchas gracias por su puntuación / valoración del hotel.Gracias por haberse tomado unos minutos para enviarnos su opinión sobre nuestro establecimiento, sus comentarios y puntuaciones son muy importantes para nosotros.Nuestro personal está listo para brindar el mejor servicio a nuestros clientes y nos complace que hayan disfrutado de nuestras instalaciones y hospitalidad durante su estancia en el hotel.Esperamos volver a verles en su próximo viaje a Palma¡¡¡Reciba un cordial saludo de parte de todo el personal del hotel JAIME III.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Three Kings and Shopping trip
Lovely central location excellent staff only negative was the Spa. Old equipment not working properly and both showers around the plunge pool not working.
Stayed 4 nights in Jan 2023
Response from FERNANDO RECEPTION on 11 Jan 2023
Hello StevenThank you for taking a few minutes to send us your feedback about our establishment, your comments and ratings are very important to us as they help us to improve.Our staff is ready to provide the best service to our guests and we are pleased that you enjoyed our hospitality during your stay at the hotel.Regarding the negative aspects that you commented, this is not the kind of feedback we like to read and we would like to examine your point of view in order to find a suitable solution. We believe that your opinion is very important to improve our service. If you find it convenient, please contact us to know more about your opinion about your stay. From the reception we would have liked to help you more effectively.We apologise for any inconvenience caused totally unintentionally on our part.We hope that in spite of everything the balance of your stay has been positive, and that you decide to give us a chance again on your next visit to Palma.Best regards,

10/10 Excellent

Hiroyuki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, flexible management and friendly services.
Response from FERNANDO RECEPTION on 5 Jan 2023
Dear Hiroyuki,Thank you very much for your score / evaluation of the hotel.Thank you for taking a few minutes to send us your opinion about our establishment, your comments and scores are very important to us.Our staff is ready to provide the best service to our clients and we are pleased that you enjoyed our facilities and hospitality during your stay at the hotel.We hope to see you again on your next trip to Palma!Receive a cordial greeting from all the staff at the JAIME III hotel.

10/10 Excellent

Colin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First Class A+
A really lovely place with very friendly and helpful staff .. Once again , many thanks to everyone and we look forward to our next visit. 👏👏👏
Stayed 3 nights in Dec 2022
Response from José Carlos García - Recepción on 15 Dec 2022
Dear Mrs. Colin,We would like to thank you for your good comment on our hotel and we are very pleased that you enjoyed your stay.Waiting to see you againAll the bestReception

10/10 Excellent

EDWARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from JOSÉ CARLOS GARCIA - RECEPTION on 15 Dec 2022
Dear Mr Edward,We want to thank you for your evaluation of our hotel.Hoping to see you againMy best wishesReception

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City break this hotel s in a great central location
Stayed 4 nights in Nov 2022
Response from Reception HMJ3 on 16 Nov 2022
Dear Mandy,Thank you very much for your review / rating of the hotel.Thank you for taking a few minutes to send us your opinion about our establishment, your comments and ratings are very important to us.Our staff is ready to provide the best service to our guests and we are pleased that you enjoyed our facilities and hospitality during your stay at the hotel.We look forward to seeing you again on your next trip to Palma!Please receive a warm greeting from all the staff of the hotel JAIME III.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Reception on 5 Oct 2022
Dear Michael,Thank you very much for your review / rating of the hotel.Thank you for taking a few minutes to send us your opinion about our establishment, your comments and ratings are very important to us.Our staff is ready to provide the best service to our guests and we are pleased that you enjoyed our facilities and hospitality during your stay at the hotel.We look forward to seeing you again on your next trip to Palma!Please receive a warm greeting from all the staff of the hotel JAIME III.

6/10 Okay

Jacqueline

Liked: Cleanliness
Disliked: Staff & service
Overall - Average
It was just ok. Had to upgrade as the allotted room was dark and noisey at the front of the hotel. 2nd room was much better thanks to one if the Receptionists, who was the star of the hotel. Good central location but not much space to relax.
Stayed 7 nights in Sep 2022
Response from José Carlos García - Reception on 1 Oct 2022
Dear Mrs Jacqueline,We want to thank her comment, because her opinion is very important to improve our hotel.We are sorry for the inconvenience caused by the change of roomLooking forward to seeing you again on future visits.Best Regards Reception

6/10 Okay

Douglas Bruce

Travelled with partner
Disliked: Amenities, property conditions & facilities
Be careful when you request a room. Our room faced some disheveled apartments and the room wasn’t that comfortable. Air conditioning was hard to manage. It was either too warm or too cold. We had the strangest piece of artwork directly in front of our door that was in the way especially when moving luggage. Lights in the hallway did not go on when you left the elevator. You had to had to take a few steps in the dark before they went on.
Stayed 4 nights in Sep 2022
Response from José Carlos García - Reception on 26 Sept 2022
Dear Customer ,We want to thank you for your comment, because your opinion is very important to improve our hotel.We are sorry that our rooms have not been to your likingWaiting to see you againAll the bestReception

8/10 Good

Michelle

Liked: Cleanliness, property conditions & facilities, room comfort
Great location
Great location , nice hotel , a little tired. But fab room and balcony , gorgeous views. For us the let down was the breakfast It was just too crowded, ran out of plates, dishes, glasses juice etc etc. A bit disappointing.
Stayed 2 nights in Sep 2022
Response from Ariana Gutiérrez Guillén on 24 Sept 2022
Dear customer, Thank you for your comment, we appreciate your sincerity, so that we can improve our service and offer our customers a good stay. We hope to see you again. Regards

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Lovely place to stay and great staff. The rooms could do with a little updating
Stayed 1 night in Sep 2022
Response from Abraham on 13 Sept 2022
Dear Martin, Firt of all thank you very much for your comment it will help uf for the improvement of the hotel. Best Regards

8/10 Good

Thomas, La Jolla

Liked: Cleanliness
Excellent hotel
Stayed 1 night in Sep 2022
Response from Ariana on 6 Sept 2022
Good morning, Thank you for your review, we are glad to see you enjoyed your stay at the hotel, we hope to see you soon.Kind regards

8/10 Good

Jacquie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was nice and clean in the center of Palma. We were able to walk to all the parts of old town / harbor and Santa Catalina district. The front desk was helpful to arrange taxis / decipher bus schedule / directions. The room was small ( small bathroom ) but our large balcony made up for it
Stayed 3 nights in Aug 2022
Response from Tomeu on 30 Aug 2022
Hi and thank you for your kind words,we are so happy to hear that everything was good in your stay,hoping see you again in our hotel.Kind regards.

6/10 Okay

Neill

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice but noisy!
Nice hotel but very noisy at night with people having parties in bedrooms. We had a family room and we’re working at 02:00 by noisy neighbors who seemed to have been jumping off their beds. Check in was slow but staff friendly
Stayed 1 night in Jul 2022
Response from Reception HM Jaime III on 26 Jul 2022
Good morning Thank you for your feedback. Every comment helps us to improve as a hotel and to meet the expectations of our guests. Thank you for your stay, Reception HM Jaime III

8/10 Good

Yashmina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location with access to transportation and services. Breakfast was good but the same every day and did not offer meat that wasn’t pork.
Stayed 5 nights in Jul 2022
Response from Tomeu on 13 Jul 2022
Hi and good afternoon Thank you for taking the time to let us know about your stay at the hotel. We are happy to know that apart from the situation of the meat on the breakfast everything was good, these opinions help us to improve. Kind regards.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
USA again behind on energy conservation
The only wrinkle was my fault. To turn on the electricity one must put the room key in a special slot. It took me a while to figure this out. It makes great ecological sense to have no power in the room when it’s empty, but it was new to me.
Stayed 2 nights in May 2022
Response from Fernando on 11 Jun 2022
Dear ROBIN, Thank you very much for your rating / evaluation of the hotel. Thank you for taking a few minutes to send us your opinion about our establishment, your comments and ratings are very important to us. Our staff is ready to provide the best service to our customers and we are pleased that you enjoyed our facilities and hospitality during your stay at the hotel. We hope to see you again on your next trip to Palma! Receive a cordial greeting from all the staff at the JAIME III hotel.