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Reviews of GPRO Valparaiso Palace & Spa

5 out of 5
GPRO Valparaiso Palace & Spa
C/ Francisco Vidal Sureda, 23, Palma de Mallorca, Mallorca

Reviews

8.8

Excellent

Rating 10 - Excellent. 299 out of 515 reviews" "
Rating 8 - Good. 154 out of 515 reviews" "
Rating 6 - Okay. 39 out of 515 reviews" "
Rating 4 - Poor. 13 out of 515 reviews" "
Rating 2 - Terrible. 10 out of 515 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing welcome and beautiful rooms - the spa is to be tried again and again and again. VIP treatment added that little extra that felt great
Stayed 1 night in Apr 2024
Response from Amazing welcome on 12 Apr 2024
Thank you so much for your comment. It is great to hear that you felt welcome with us. We hope to allocate you again in a soon future.

10/10 Excellent

gareth

Liked: Cleanliness, staff & service, room comfort
SUPER HOTEL
My wife and I had a super short break at the hotel - staff were charming, bedroom was perfect - and dining was excellent - a bit of a yomp if you want to walk into Palma town centre but lots of buses passing near hotel and a taxi ride is not expensive - we will stay again.
Stayed 3 nights in Oct 2023
Response from Short Palma break on 6 Dec 2023
Thank you so mucho for this nice review. We hope to see you again soon!

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Guest services, General Manager, front desk staff and housekeeping were all top notch. They all made for the perfect vacation.
Stayed 2 nights in Aug 2023
Response from Thank you for staying with us on 3 Dec 2023
Thank you for your nice comment on your stay with us!

10/10 Excellent

Rhiannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back!
Fabulous stay!! Excellent service, really friendly staff and rooms were both excellent. We loved the added bonus of seeing a football team here too!
Stayed 1 night in Sep 2023

10/10 Excellent

Shaila

Stayed 1 night in Aug 2023

10/10 Excellent

Lynne-Marie

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous experience, staff super friendly and helpful - we paid additional for breakfast which was superb however had to pay for entire stay when we left at 5am so the little 'picnic' was not worth the extra, only a little glitch but easy to fix for 5* experience - loved the hotel and location with a quick taxi into town - woukd live to return!
Stayed 6 nights in Aug 2023

8/10 Good

Nicola

Liked: Cleanliness, staff & service
Ok but wont return
Weather was mainly ok, albeit the storm that hit Palma on the sunday was quite bad winds of 75mph, what i dont quite understand is why the sun bed cushions and brollies were not taken down or inside as it was known that a strong storm was coming. Needless to say that some brollies ended up in the pool. The checkin was seamless and the waiting staff were excellent both at breakfast and dinner. I am not sure that the hotel is actually a 5 star as once you are out of the common areas the hotel is quite tired and needs some attention. Our room was spacious but tired in areas and the toilet seal was broken at the back so was a case if use with caution! bed wasn’t comfortable large but mattress needs changing I was quite surprised that we paid over £2500 for a week but still would of had to pay extra for use of the spa overall ok week but the hotel is extremely quiet with no entertainment so you find yourself having to go into Palma each evening which was 30 euros for a return to the hotel. There was a shop just down the hill so handy to buy water etc.. as quite expensive at the hotel. So all in all hotel was ok but wouldn't stay at this hotel again
Toilet seal 1
Toilet seal 2
Toilet seal 3
Water damage
Stayed 7 nights in Aug 2023

4/10 Poor

Alyssa

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Aug 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Nicholas

Stayed 3 nights in Aug 2023

10/10 Excellent

Una

Liked: Cleanliness, staff & service, property conditions & facilities
Love love!! Beautiful hotel amazing staff! The view from my hotel room was amazing I didnt want to leave my room it was an experience. Thank you
Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
December stay was better
We stayed at this hotel in December 2022, loved it and booked again in April. However, this time it was not the same. Maybe because it’s a low season and very few people stay in the hotel. Breakfast buffet was nothing by comparison in December.
Stayed 2 nights in Apr 2023

2/10 Terrible

Erica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay elsewhere
This hotel is outdated and uncomfortable. The beds were very uncomfortable and the air conditioning does not work. I think there was some mold that gave me allergies (I realized this when digging through reviews others had). Breakfast is served very late (later than advertised) and the dinner at the hotel is awful. Mallorca is a fabulous island and we plan to return and stay at another hotel. The staff are trying and this seems to be an issue with management and overall upkeep. The spa services are separate from the hotel itself and are great. I would recommend staying elsewhere and trying HSpa
Stayed 2 nights in Feb 2023
Response from Valparaiso Team on 24 Mar 2023
Dear Erica, First of all, I apologize for any possible inconvenience that may have occurred during you stay with us. It is a pity that you did not try to reach any member of the management during your stay as this is the only way to find a solution.Furthermore, allow me to correct some of your statement that does not reflect the truth: Breakfast is served exactly as announced and the SPA is not separate from the hotel bust it is part of it.Regarding your comments about dinner, once again, it is a pity you did not report it during you stay, fortunately we generally receive compliments by our guests.Kind Regards

10/10 Excellent

Steven Frederick

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Stay
We have just returned from a fabulous 11 night stay at The Valpraiso Hotel & Spa Our room ( with fabulous views over Palma bay) was well decorated and very clean & all the staff so helpful, polite & friendly .. the large hotel reception was beautifully decorated for Christmas. We really enjoyed breakfast each morning with a fantastic display and choice for every taste .. with hot options cooked to order with smiling welcoming staff each morning The Bistro has an extensive menu choice and we really enjoyed everything we ordered.. ( delicious !!) The only down side was a slight occasional drain smell in the bathroom and some area's in the pool area would benifit from some maintenance.
Stayed 11 nights in Dec 2022
Response from Valparaiso Team on 2 Jan 2023
Thank you very kuch for your kind review; we are happy that your stay with us has been fully satisfactory.Kind regardsValparaiso Team

10/10 Excellent

Tatyana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice & friendly
We had a great time staying three nights at this hotel. The spa is awesome! Staff is very friendly and polite, they try to give you a good service. I was amazed by their robot Raimon delivering food as room service; so cool! Will stay again definitely and suggest to others, thank you!
Stayed 3 nights in Dec 2022
Response from Valparaiso Team on 2 Jan 2023
Thank you very much for you kind review; we are happy that your stay with us has been satisfactory.Kind regards and Season's greetings

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022

10/10 Excellent

Francesca

Stayed 6 nights in Aug 2022

8/10 Good

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay to tour Palma
Nice large hotel. Pools are great with plenty of very comfy loungers. Our aircon didn’t work so we needed to swop rooms which was a bit of a pain but dealt with swiftly. The hotel is a long walk from the main harbour so a car or taxis required. Best to book taxis in advance with reception then it’s no issue. Rooms comfortable enough with a great view of the harbour. Overall a perfectly fine hotel but felt a bit soulless.
Stayed 4 nights in Aug 2022
Response from Valparaiso Team on 10 Aug 2022
Dear Adam, Thank you for you review; we are happy that your stay with us has been satisfactory. Kind Regards

10/10 Excellent

Gareth

Stayed 2 nights in Jul 2022

10/10 Excellent

Rachel

Stayed 3 nights in Jul 2022

6/10 Okay

Jermaine

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
I think is way over price for just 2 pool and its not close to the see as the picture depict
Stayed 3 nights in Jul 2022
Response from Valparaiso Team on 10 Aug 2022
Dear Jeramaine, We are sorry that you experience with us has not been 100% satisfactory. Please, allow me to correct your statement which does not reflect the truth: our hotel is located 400 meters from the harbor and all our rooms have sea view as correctly descripted.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Beautiful island, mediocre hotel
Bad location. No restaurants, cafes or services within walking distance. Need a car for everything. Taxis are difficult to get. Waiting time for taxis can be 10 minutes to 30 minutes. No electric adabtors for international visitors. More of a 3-4 stars. Serious need for renovation. Swimming pools are dirty. Furthermore, they are filled with salt water. Friendly staff though. Tried their best to help but limited staff number and not a lot of resources.
Stayed 5 nights in Jul 2022
Response from Valparaiso Team on 10 Aug 2022
Dear Guest, We are sorry to read your negative review. Please, allow me to recommend you to read descriptions carefully before making any future booking next time. We have the biggest shopping mall of the city located 800 meters away from the hotel; bars and restaurants are located at the same distance. The old town and other locations can be reached either by car, by taxi or by bus. During peak season, due to the huge amount of tourists, waiting time for a taxi can increase but this does not depend on the hotel as it is a general situation on the whole island. Last but not least, our pools have salty water; chemical treatments and reduced and many guests appreciate. Anyway, it would not have been a surprise if you had read the hotel's description. All above said, we wish you all the best.

10/10 Excellent

Kevin

Stayed 1 night in Jul 2022
Response from Valparaiso Team on 10 Aug 2022
Thank you for choosing our hotel and kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service - amazing pool - great food !! Appreciate the Cava champagne at check in !!!
Stayed 1 night in Jun 2022
Response from Valparaiso Team on 13 Jul 2022
Thank youn and kind regards

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful hotel. We were upgraded to a room with a sea view and the view from the balcony really was wonderful; we could see out across Palma and down to cruise ships in the bay. The room was spacious with great air conditioning. Was a bit surprised that you had to pay extra if you wanted more than 2 pods for the coffee machine in the room.
Stayed 2 nights in Jun 2022
Response from Valparaiso Team on 13 Jul 2022
Dear Clare, Thank you very much for your review; we are happy that your stay with us has been satisfactory. Kind Regards

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is fantastic, loved it.
Stayed 3 nights in May 2022
Response from Valparaiso Team on 17 Jun 2022
Dear Alice, Thank you very much for yopur review; we are happy that you enjoyed your stay with us. Kind Regards GPRO Valparaiso Team

6/10 Okay

Nils

Liked: Cleanliness, room comfort
5 star hotel that’s unrelevan
Overall a pleasant 5* Hotel but it is very much stuck in time, Spa needs renovation and updates all over. I would not pay the extra for a spa day again. Outdoor and pool area is nice. Staff could be more friendlier.
Stayed 1 night in Jan 2022

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, comfortable rooms and lovely, quiet pool area! Would definitely stay again!
Stayed 3 nights in Oct 2021

10/10 Excellent

Katharine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a lovely hotel with a Spa , indoor and outdoor pools , many different saunas, tennis snd paddle Cott, amazing breakfast Buffett. It’s near the port, maybe in a transitional area of town.
Stayed 1 night in Oct 2021

8/10 Good

C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good 4-Star Hotel - Very low quality coffee
It is a 4-Star hotel. I would not rate it with 5 stars. The staff is nice. The room had a double door and therefore there was no noise even though we were next to the elevators. The bed was very comfortable. The coffee they serve needs A LOT of improvement. It tasted like cheap robusta. They should also have coffee machines in the bedrooms.
Stayed 3 nights in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Sep 2021

8/10 Good

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel but expensive when you're there
Great hotel, very clean, lovely and helpful staff. Bed was a little hard for my liking but the rest of the room was very nice. Is it a 5 start hotel, not sure, maybe when it was first opened but it's a little tired around the edges now. That said we had a great time. There were always beds round the pools. The pools are both salt water rather than chlorine which was a nice change. The breakfast was amazing, lots of choice and lots of it, which was useful as everything else was quite expensive. The view from the hotel over Palma was beautiful as it's at the top of a hill, which is great for a view but not so great if your mobility is challenged. There are buses pretty much outside though, which was useful but if there are 4 or more of you then a taxi is probably about the same price! The hotel is an odd one, it's not ideal for a family, it would cost you €100 a day just in drinks and snacks but it is a lovely hotel but if you're there just for a couple of days and want a good base, this would do it
Stayed 7 nights in Aug 2021

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes
Lovely
Stayed 5 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
We have stayed before ‘Covid’ and returned with confidence we would be well looked after. We felt safe at all times and the hotel has so much outdoor space it never felt crowded. Bedrooms are lovely and everything immaculate. My only criticism is that there is only one dining option for lunch and dinner and the staff seemed very stretched and it was difficult to get a table in the shade. That said they did their best and the food was lovely.
Stayed 7 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely grounds, very quiet and plenty of very comfy poolside beds. A little out of the centre, we hired a car and that was useful to travel into Palma and surrounding places. Free car parking on site and the hotel staff sorted for us. Everybody very helpful oat the hotel. Breakfast expensive but nice so only did on one day of our stay
Stayed 4 nights in Jul 2021

10/10 Excellent

Jodie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2021

8/10 Good

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for short break or longer
Lovely large hotel with plenty of facilities and room to relax. Great staff.
Stayed 10 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 6 nights in Jul 2021

8/10 Good

Verified traveller

Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel. Very clean. Lovely spa. Attentive service. Have a covid-19 testing service at hotel, so very convenient.
Stayed 6 nights in Jul 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad service, very old rooms and staff not helpful whatsoever
Stayed 2 nights in Mar 2021

10/10 Excellent

Jodie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveller

Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff - very welcoming. Free upgrade too :)
Stayed 7 nights in Dec 2019

6/10 Okay

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
5 star prices but not 5 star quality
I think this is probably at the bottom ring of 5 star hotels. The hotel interior is OK. The staff are friendly enough to attend to you. My disappointment starts with the quality of the food at the hotel. I used room service often at first and whilst it's 5 star prices, it's far from 5 star quality. Food was bland and pretty tasteless. I ended up just ordering loc food from just eat. In the room the air conditioning didn't work, so we left the outside door open most of the time to let in a draft which also meant getting eaten alive by mosquitoes.
Stayed 8 nights in Dec 2019
Response from Director of Sales on 31 Dec 2019
Dear Jonathan,, Thank you very much for sharing your opinion. We regret that you did not enjoy the food at the hotel and we will do our best to improve it. Regarding the air conditioning, let me please explain you that in winter time when the external temparature is lower than 18 degrees, the system automatically provides heating. Due to the local law and in order to take care of the environment, we are not allowed to settle air conditioning with low external temperature.. As far as mosquitoes are concerned, please let me know the exact dates of your stay oin order to check; in December we generally have an external temparature between 4 and 9 degrees during the night which makes it difficult to find mosquitoes. Kind Regards Max Bellan

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
fantastic 3-day break with excellent price from Expedia.No need to get a room upgrade as they are all just as good as one another. If you require a breakfast book in a 'deal' otherwise expensive as is the restaurant. The bistro at the hotel provides much better value. Visit between Oct-March and get 5-star luxury for a very cheap price indeed. We return year after year and sometimes two or three times. The spar is outstanding (all free except treatments) as are several pools . The smart move is to book a package that includes breakfast and eat other meals in the bistro.
Stayed 3 nights in Dec 2019
Response from Director of Sales on 31 Dec 2019
Dear Guest Thank youi very much for staying with us for the 5th time and for sharing your opinion. We are all looking forward to welcoming you back soon Kind Regards Max Bellan