2 outdoor pools, pool loungers

Reviews of Agua Caliente Casino Rancho Mirage

4 out of 5
Agua Caliente Casino Rancho Mirage
32-250 Bob Hope Drive, Rancho Mirage, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 738 out of 1014 reviews" "
Rating 8 - Good. 173 out of 1014 reviews" "
Rating 6 - Okay. 44 out of 1014 reviews" "
Rating 4 - Poor. 24 out of 1014 reviews" "
Rating 2 - Terrible. 35 out of 1014 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Rodolfo

Travelled with group
Disliked: Amenities, property conditions & facilities
The room was over rated for the price on a week day. You might as well go to Vegas for a $400 room
Response from Collin on 28 Mar 2024
We greatly appreciate your comments and feedback, which only help us improve our service standards. Your comments will be shared with our management team.

8/10 Good

Marisia martina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good stay
Stayed 4 nights in Mar 2024
Response from Collin on 27 Mar 2024
Thank you for the 4-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

10/10 Excellent

WILBUR

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to. Beautiful hotel. Lovely pool.
Stayed 2 nights in Mar 2024
Response from Eddie on 26 Mar 2024
Thank you for the rating. We greatly appreciate you taking the time to provide feedback, as this only helps us to improve our service standards. We look forward to welcoming you back to Agua Caliente.

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Collin on 24 Mar 2024
Thank you for the 4-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Zhirayr

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High class resort, convenient, clean, and close to FWY.
Stayed 2 nights in Mar 2024
Response from Collin on 22 Mar 2024
Thank you for the 5-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole hotel is great
Stayed 2 nights in Mar 2024
Response from Collin on 20 Mar 2024
Thank you for the 5-star rating. We greatly appreciate your comments and feedback. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Natalie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our bellman was super nice (he was an older gentleman with glasses)!
Stayed 2 nights in Mar 2024
Response from Collin on 20 Mar 2024
Thank you for the 5-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Wendy

Business traveller
Liked: Amenities
I’m not a casino person but the hotel where a conference I was attended was full so I stayed here and was pleasantly surprised at what a great hotel it is. The staff was great, the room perfect, and the attention to details was what I expect of a 5-star hotel.
Stayed 2 nights in Mar 2024
Response from Collin on 20 Mar 2024
Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Shannon

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Collin on 20 Mar 2024
Thank you for the 5-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice complex and met all of my needs.
Stayed 2 nights in Mar 2024
Response from Collin on 20 Mar 2024
Thank you for the 4-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Britton

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Mostly a fantastic place to stay. Spacious rooms. Great dining. Helpful staff. Only 2 small negatives: 1. On weekdays the bars close too early. People gamble all night - why not keep one bar with snacks open for them? Makes no sense. 2. The coffee shop is convenient, but the young people working there don’t really know how to make lattes, espressos and the like. There are details essential to making good drinks.
Stayed 2 nights in Mar 2024
Response from Collin on 20 Mar 2024
Thank you for the rating. We greatly appreciate you taking the time to provide feedback, as this only helps us to improve our service standards. We greatly appreciate the comments regarding your experience and will share them with our team. Once again, thank you and we look forward to welcoming you back to Agua Caliente.

8/10 Good

shawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Hotel rooms were spacious and clean. Good coffee place in front lobby. Two separate nights I had to call at 235am, 250am (early Tuesday morning) and 130am (early Thursday morning) for noise complaints. Left side bathroom sink was clogged. Drinks at pool side bar were weak but I’m not a big drinker so it didn’t matter to me.
Stayed 4 nights in Mar 2024
Response from Collin on 16 Mar 2024
Thank you for the rating. We greatly appreciate your comments and feedback, which only help us improve our service standards. Your comments will be shared with our management team. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 2 nights in Mar 2024
Response from Collin on 16 Mar 2024
Thank you for the 5-star rating. We greatly appreciate your comments and feedback. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Robert, Lowell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool area. Very relaxing.
Stayed 2 nights in Mar 2024
Response from Collin on 15 Mar 2024
Thank you for the 5-star rating. We greatly appreciate your comments and feedback. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Sandra, Covina

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service.
Stayed 1 night in Mar 2024
Response from Collin on 15 Mar 2024
Thank you for the 5-star rating. We greatly appreciate your comments and feedback. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Chaojing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The checkin process was very quick. The gentleman who checked us in was so nice. I like the spacious room and double sink vanity. Especially the high water pressure of the shower, save us a lots time for a family of four. We will come back when we watch the Indian Wells Open again.
Stayed 2 nights in Mar 2024
Response from Collin on 13 Mar 2024
Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, great steakhouse & casino.
Stayed 4 nights in Mar 2024
Response from Collin on 13 Mar 2024
Thank you for the 5-star rating. We greatly appreciate your comments and feedback. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Teri

It was great!
Stayed 1 night in Mar 2024
Response from Collin on 13 Mar 2024
Thank you for the 5-star rating. We greatly appreciate your comments and feedback. We look forward to welcoming you back to Agua Caliente.

8/10 Good

Jackie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the hotel it was very clean friendly staff nice big room I would stay there again if the price was cheaper
Stayed 1 night in Mar 2024
Response from Collin on 13 Mar 2024
Thank you for the 4-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

2/10 Terrible

Maurice

Business traveller
Disliked: Staff & service
Check in around 7pm but room is not ready and we have to wait at the lobby for an hour
Stayed 1 night in Mar 2024
Response from Collin on 13 Mar 2024
Thank you for the rating; first of all, our sincere apologies. We greatly appreciate you taking the time to provide feedback, as this only helps us to improve our service standards. We appreciate the comments regarding your experience and will share them with our Management Team.

10/10 Excellent

Carol, Haskins

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and clean rooms!
Stayed 2 nights in Mar 2024
Response from Collin on 9 Mar 2024
Thank you for the 5-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Gloria

Stayed 3 nights in Mar 2024

10/10 Excellent

Tom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around nice property, friendly staff, and great stay
Stayed 2 nights in Mar 2024
Response from Collin on 9 Mar 2024
Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 3 nights in Mar 2024
Response from Collin on 9 Mar 2024
Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

DeAnna, Commerce Township

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is spectacular. I would definitely come back here. The grounds and pool area are serene. The room is spacious and very clean.
Stayed 1 night in Mar 2024
Response from Sydney Stravolo on 8 Mar 2024
Thank you for taking the time to provide us with such positive feedback regarding your experience. We are thrilled to know you enjoyed your stay. We hope to welcome you back soon!

6/10 Okay

Laurence

Travelled with family
Disliked: Staff & service
I liked the valet department. Excellent. Coffee shop menu is very limited not very exciting. Average food quality.
Stayed 2 nights in Feb 2024
Response from Collin on 2 Mar 2024
We greatly appreciate your comments and feedback, which only help us improve our service standards. Your comments will be shared with our management team. We look forward to welcoming you back to Agua Caliente.

8/10 Good

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality of the coffee in the coffee shop was disappointing. Cigar lounge was brilliant. Pool staff were great. Room was nice. Dining options could include more variety.
Stayed 4 nights in Feb 2024
Response from Eddie on 20 Feb 2024
Thank you for the rating. We greatly appreciate your comments and feedback as this only helps us to improve our service standards. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

PATRICK, ST LOUIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had all the amenities Spa, exercise, casino, restaurants all on site!
Stayed 1 night in Feb 2024
Response from Eddie on 20 Feb 2024
Thank you for taking the time to share your feedback. We greatly appreciate the rating and welcome you back to Agua Caliente.

10/10 Excellent

Erika

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved everything about Agua Caliente and already planning to come back next month!!
Stayed 1 night in Feb 2024
Response from Eddie on 20 Feb 2024
Thank you for taking the time to share your feedback. We greatly appreciate the rating and welcome you back to Agua Caliente.

10/10 Excellent

Joan

Stayed 1 night in Feb 2024
Response from Collin on 20 Mar 2024
Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Jesus, Lynwood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the first time staying at this property and I must say I was impressed and surprised at the cleanliness of the room and property. The king room with balcony was spacious, very clean and top notch. I’ve stayed at properties in Las Vegas and others but it definitely left a great impression on my wife and myself. We stayed one night for a concert in the area on Valentine’s Day.
Stayed 1 night in Feb 2024
Response from Eddie on 16 Feb 2024
Thank you for the rating. We greatly appreciate you taking the time to provide feedback, as this only helps us to improve our service standards. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

John, Hemet

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Eddie on 16 Feb 2024
Thank you for the rating. We greatly appreciate you taking the time to provide feedback, as this only helps us to improve our service standards. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Glad a restaurant on site had good food and fairly priced. Nice to have great water pressure and a big tub. Little extras like water and chocolate was nice.
Stayed 2 nights in Feb 2024
Response from Eddie on 16 Feb 2024
Thank you for the rating. We greatly appreciate you taking the time to provide feedback, as this only helps us to improve our service standards. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Eddie on 16 Feb 2024
Thank you for the rating. We greatly appreciate you taking the time to provide feedback, as this only helps us to improve our service standards. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time here. Enjoyed the stay.
Stayed 1 night in Feb 2024
Response from Eddie on 16 Feb 2024
Thank you for the rating. We greatly appreciate you taking the time to provide feedback, as this only helps us to improve our service standards. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Crystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and the cafe was great! Slots were awesome. Only complaint is maybe there should be security at the doors to deter people who aren’t playing at the casino or staying at hotel.
Stayed 1 night in Feb 2024
Response from Eddie on 3 Feb 2024
Thank you for the rating. We greatly appreciate you taking the time to provide feedback, as this only helps us to improve our service standards. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities
The property is appointed in a subtley classy manner. Same for the room. We thought the bathroom was really classy.
Stayed 1 night in Jan 2024
Response from Eddie on 2 Feb 2024
Thank you for the rating. We greatly appreciate you taking the time to provide feedback, as this only helps us to improve our service standards. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

sundari

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Lovely big room with huge windows. Highly recommend
Stayed 1 night in Jan 2024
Response from Eddie on 2 Feb 2024
Thank you for the rating. We greatly appreciate you taking the time to provide feedback, as this only helps us to improve our service standards. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

JANESE

Travelled with family
Liked: Cleanliness, amenities
First staying in a king suite
Stayed 1 night in Jan 2024
Response from Eddie on 28 Jan 2024
Thank you for the rating. We greatly appreciate you taking the time to provide feedback, as this only helps us to improve our service standards. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Denyse, Reseda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff always so friendly and helpful
Stayed 1 night in Jan 2024
Response from Eddie on 28 Jan 2024
Thank you for the rating. We greatly appreciate you taking the time to provide feedback, as this only helps us to improve our service standards. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Nikta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Eddie on 28 Jan 2024
Thank you for the rating. We greatly appreciate you taking the time to provide feedback, as this only helps us to improve our service standards. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place
Stayed 3 nights in Jan 2024
Response from Eddie on 26 Jan 2024
Thank you for the rating. We greatly appreciate you taking the time to provide feedback, as this only helps us to improve our service standards. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Sufyan

Liked: Cleanliness, staff & service, property conditions & facilities
I love my stay at this location for second time. It’s really quiet and clean stay
Stayed 2 nights in Jan 2024
Response from Eddie on 25 Jan 2024
Thank you for the rating. We greatly appreciate you taking the time to provide feedback, as this only helps us to improve our service standards. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent. They were very helpful and accommodating.
Stayed 1 night in Jan 2024
Response from Eddie on 25 Jan 2024
Thank you for the rating. We greatly appreciate you taking the time to provide feedback, as this only helps us to improve our service standards. We look forward to welcoming you back to Agua Caliente.

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Eddie on 23 Jan 2024
Thank you for the rating. We greatly appreciate you taking the time to provide feedback, as this only helps us to improve our service standards. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Michael

Stayed 1 night in Jan 2024
Response from Eddie on 23 Jan 2024
Thank you for the rating. We greatly appreciate you taking the time to provide feedback, as this only helps us to improve our service standards. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Marianne, Edmonton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Eddie on 3 Feb 2024
Thank you for the rating. We greatly appreciate you taking the time to provide feedback, as this only helps us to improve our service standards. We look forward to welcoming you back to Agua Caliente.

6/10 Okay

Mayra, Norwalk

Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from Eddie on 23 Jan 2024
Thank you for the rating. We greatly appreciate you taking the time to provide feedback, as this only helps us to improve our service standards. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Eddie on 17 Jan 2024
Thank you for the rating. We greatly appreciate you taking the time to provide feedback, as this only helps us to improve our service standards. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is right off the freeway. Multiple dining option: from a food court to a steak house.
Stayed 1 night in Jan 2024
Response from Eddie on 16 Jan 2024
Thank you for the rating. We greatly appreciate you taking the time to provide feedback, as this only helps us to improve our service standards. We look forward to welcoming you back to Agua Caliente.