Overall we were very pleased but however it lacks attention to detail in rooms. We upgraded to a
Imperial club room, and enjoyed the extra facilities available to us. The room itself was ok at the beginning of our stay but then after 4/5 days went downhill. We would go out early ie 07:30 and usually return to room about 6/7 only to find that the room had not been serviced. We stayed for 10 days on day 8/9 the room was made up after 7pm, we would have to ask for clean towels, facecloths & bath robes. Poor house keeping when it comes to the rooms. Not sure we should have been charged the Imperial room rate when the house keeping facilities were very poor.
We have just returned from a five day holiday in Dubai and stayed in the Anantara hotel on the Palm. I never write reviews but this is the best hotel by a mile we have every stayed in. We had a fantastic time and the staff at the hotel are very very good, friendly and polite. I can't speak highly enough about our experience at the hotel and did not have a single complaint or gripe the whole holiday. A superb hotel in a superb location.
When you arrive you have staff waiting to open your door and assist you with your belongings. They take your luggage right away and give you a tag so your things can be brought up to your room. The hotel is breathtaking, so beautiful!! The staff are so warm and inviting, they truly want you to feel comfortable. When we opened the door to our room I was extremely satisfied! The room was so big and beautiful. The room furnishings were gorgeous, and the balcony was huge, i just couldn't stop smiling, SCORE! This hotel is one of expedias VIP plus hotels, meaning, they offer you upgrades during your stay. So,I called the front desk and was told that they were booked for the next few days and couldn't accommodate me. Upon talking with the manager, he apologized and offered me complimentary access to their Gold Executive lounge. The next morning i was blown away; The gold lounge offers you breakfast, wifi, tea time, Happy hour, and your personal butler and concierge, the staff there was so amazing. They really made our stay very comfortable. They found out it was our anniversary and the next day we came back to our room to find a bed full of rose petal spelled out 10 anniversary, with a bottle of sparkling date juice, a beautiful collection of fruit and chocolate dipped palmiers. I was so blown away by the service, it really just pushed my vacation over the edge!
The Palm Jumeirah is the smallest of the three Palm Islands on the Jumeirah coastal area in Dubai, the United Arab Emirates. The man-made island built in the shape of a palm tree consists primarily of high-end resorts, luxury apartment complexes, and exclusive shopping and dining areas.
Payments accepted on expedia.co.uk include American Express, Diner's Club International, Maestro, MasterCard, Visa, Visa Electron and PayPal.
Flight-inclusive holiday packages and Flight-Plus arrangements created on Expedia.co.uk are financially protected by the Civil Aviation Authority (under Expedia, Inc.'s ATOL number 5788). But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then your booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our general terms and conditions for further details on ATOL or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate.
For the sale of travel insurance Expedia Inc. is an Appointed Representative of Mondial Assistance (UK) Limited trading as Allianz Global Assistance which is authorised and regulated by the Financial Conduct Authority (FCA). Mondial Assistance (UK) Limited's FCA registration number is 311909. FCA authorisation can be checked at the Financial Services register at www.fsa.gov.uk/register/
Expedia, Inc., is not responsible for content on external Web sites.