Ratings based on 80 Verified Reviews

4.7 out of 5
96% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from UK

Oasis of luxury

Posted 23-Aug-2017
Luxurious hotel, small enough for personal touch but with excellent facilities, including extensive spa. Excellent rooms (we had junior suite in main building). Good quality food in pool restaurant. Food in main restaurant was good but to be honest not up to the standard of the leading Marrakech restaurants such as the Dar Es-Salam, Red House, etc.
5 out of 5
Recommended
for Everyone
by A verified traveller

beautiful palace

Posted 19-Jul-2017
The best hotel i have ever stayed in. would 100% come back.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice

Posted 06-Jun-2017
Pros: Spacious rooms, facilities seemed new. Nice neighborhood, quiet, and safe.
Cons: Staff moral.
Location: Very disappointed, did not do much. Morocco is a thing of the past - the mystic is gone.
The hotel was nice, checkin was easy, the staff seemed more like miserable servants than individuals that enjoyed their job. The best employee was our waiter. The hotel will assist you with booking tours, but they are over priced, meaning that someone is getting a kickback. We went to the market - not really worth going to. We paid 10 euro for a taxi. Be careful in the market because their are lots of shady folks that offer to walk you through the streets for free, because they just happen to be going that way. We refused any assistance, the individual continued to follow us and then wanted money - we refused to pay and he became very hostile and started grabbing at us and tried to take our backpack. It got very physical. We heard other tourists tell us that they were being intentionally led down winding corridors, with the intent of getting them lost and then being shaken down for money to help them find their way back. The market is filthy and not worth seeing... look at photos on the internet and think of the most foul smell that you can imagine that is the market. After traveling to 48 countries, this was by far the worst.
5 out of 5
by Carolyn

A real oasis

Posted 01-Jun-2017 on Hotels
The hotel was absolutely lovely a real tranquil oasis and the staff were amazing! We particularly enjoyed the breakfasts, with so much lovely fruit. Nothing was too much trouble for the staff and the free shuttle to the town was great. The receptionists were happy to give advice about where to go and what to do and even book dinners etc. We were given a snack box on the morning of our departure which was very welcome during the long check-in process
5 out of 5
by A verified traveller

Posted 03-May-2017 on Hotels
Perfect escape from Marrakech, amazing pool, beautiful room and delicious food.
5 out of 5
by Abdelhak

Beautiful, tranquil and lovely staff

Posted 22-Dec-2016 on Hotels
Gorgeous hotel, delicious food and the hammam was fantastic. Stay here and be sure to try all their service - even puck an orange from their trees! It is all worth it
5 out of 5
by A verified traveller

A little bit of paradise in Marrakech

Posted 28-Sep-2016 on Hotels
We had a brilliant 3 night stay at the Palais Aziza and Spa. The hotel is very beautiful and comfortable and the staff are all very friendly and helpful. We were travelling with a 1 and 2 year old and the hotel catered very well for them (highchair, baby cot, shallow swimming pool as well as peacocks and tortoises!) We has breakfast included and ate at both restaurants and the food was very good. There was plenty of choice to have a different meal on all 3 nights we stayed. The pool area is lovely and the bar/pool man was very helpful and kind - thank you! We took the free transport to the city centre 2 days and enjoyed exploring and easily found a taxi to bring us back to the hotel for a fair price. The small problem we had with the room was sorted as soon as we mentioned it. We would definitely recommend it to friends and hope to go ourselves too.
4 out of 5
Recommended
for Couples
by A verified traveller from Bristol, UK

Perfect place to relax

Posted 21-Sep-2016
Pros: The little touches such as a welcome drink on arrival, cleaning every day, the pool man seeming to know exactly when you want or need something.
Cons: Ensuring that the little touches from the first day continue throughout. For example - replacing the fruit in the room once eaten.
Location: The hotel is around half an hour from the hotel and 10 minutes from the old town. You can be taken in by a free shuttle but need to pay for return.
The hotel is big enough to feel like you are not isolated but still small enough so that it feels personal and very quiet. The attention to detail was great. All the staff make you feel very welcome. The pool is a little chilly but looks lovely and the perfect place to relax around. The grounds are very quiet but done very nicely with lots of flower and wildlife (watch out for the tortoises and peacock). The women in the spa do a great job. Food is wonderful and just the right portion sizes. Dinner and lunch are expensive so be prepared to pay up but then it is a 5 star hotel so you do expect pricey food. The gym isn't wonderful as most of the equipment is dated and only one treadmill/cross-trainer/bike and weight machine but if you're just looking for a quick holiday work out it does the trick.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent location from which to visit Marrakech

Posted 11-Sep-2016
Wonderful hotel in the affluent Palmeraie area about 20 minutes' taxi ride outside Marrakech. Rooms are lovely, but a bit dimly lit, grounds and pool are beautiful and staff superb - friendly, warm, professional and so helpful. Nothing was too much trouble and they often went well beyond what we expected. For us it was the perfect oasis from which to spend time in Marrakech without having to stay in the hustle and heat of the city. The only slight criticism is that the restaurant, which is very good, is very expensive and guests either have to eat there or have the cost of 100 MAD (c£13) each way for the taxi into town. The hotel does run a free shuttle service morning and evening into the city, which was brilliant.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent hotel and staff!!

Posted 28-Aug-2016 on Orbitz
Beautiful setting and really helpful and friendly staff. We really enjoyed our stay. Reception recommended a tour which we were so glad we signed up for, absolutely incredible.