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Reviews of Quality Inn Palm Beach International Airport

2.5 out of 5
Quality Inn Palm Beach International Airport
1505 Belvedere Rd, West Palm Beach, FL

Reviews

7.8

Good

Rating 10 - Excellent. 421 out of 1014 reviews" "
Rating 8 - Good. 302 out of 1014 reviews" "
Rating 6 - Okay. 123 out of 1014 reviews" "
Rating 4 - Poor. 68 out of 1014 reviews" "
Rating 2 - Terrible. 100 out of 1014 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Daniel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Near airport, close to everything, clean room with refrigerator, breakfast also
Stayed 4 nights in Mar 2024

10/10 Excellent

Keneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Roman

Stayed 4 nights in Mar 2024

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service
Overall, the property is dated. The motel is near the airport in a congested, dirty area. at an average of $240 per night it was overpriced. On the other hand, the staff, especially housekeeping, treated me very well.
Stayed 4 nights in Mar 2024
Response from Yamilex Hernandez- Front Office Supervisor on 26 Mar 2024
Thank you, Richard, for your feedback. We appreciate your compliments regarding our staff, especially our housekeeping team. We apologize for any inconvenience caused by the location and pricing. We'll take your comments into consideration as we strive to improve our guest experience. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice quiet place the breakfast is decent and the staff are nice.
Stayed 1 night in Mar 2024
Response from Yamilex Hernandez- Front Office Supervisor on 26 Mar 2024
Thank you, Kevin, for your glowing review! We're delighted to hear that you enjoyed the peaceful atmosphere, our breakfast offerings, and the hospitality of our staff. We hope to welcome you back for another enjoyable stay in the future!

10/10 Excellent

Keneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and comfortable
Stayed 1 night in Mar 2024
Response from Yamilex Hernandez- Front Office Supervisor on 26 Mar 2024
Thank you, Kenneth, for your positive feedback! We're thrilled to hear that you found your stay with us very nice and comfortable. We hope to have the pleasure of hosting you again in the future

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Yamilex Hernandez- Front Office Supervisor on 26 Mar 2024
Thank you, Mary, for your positive rating! We're delighted to hear that you enjoyed your stay with us. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

4/10 Poor

Bryan

Business traveller
Disliked: Cleanliness, property conditions & facilities
Over priced. Old and dirty.
Stayed 1 night in Mar 2024
Response from Yamilex Hernandez- Front Office Supervisor on 26 Mar 2024
Thank you, Bryan, for your feedback. We apologize if your experience did not meet your expectations. Your comments regarding pricing and cleanliness are duly noted, and we will take them into consideration to improve our services. We hope to have the opportunity to welcome you back and provide a better experience in the future.

10/10 Excellent

Rosemarie

Travelled with partner
Liked: Cleanliness, staff & service
The room has not been updated since the70’s
Stayed 1 night in Mar 2024
Response from Yamilex Hernandez- Front Office Supervisor on 26 Mar 2024
Thank you, Rosemarie, for your perfect rating! We're thrilled to hear that you had a wonderful experience during your stay with us. We look forward to welcoming you back again soon!

10/10 Excellent

James

Business traveller
Best price close to the airport
Stayed 1 night in Mar 2024
Response from Yamilex Hernandez- Front Office Supervisor on 26 Mar 2024
Thank you, James, for your perfect rating! We're thrilled to hear that you had a wonderful experience during your stay with us. We look forward to welcoming you back again soon!

10/10 Excellent

Tracy

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Amenities
Young lady. We're going to the front desk with very pleasant. The property I had concerned about
Stayed 2 nights in Mar 2024
Response from Yamilex Hernandez- Front Office Supervisor on 12 Mar 2024
Thank you for your perfect rating and kind words about our front desk staff. We're thrilled to hear about your positive experience. If you have any concerns about the property, please don't hesitate to share them with us, and we'll be happy to address them promptly.

8/10 Good

Alain

Liked: Cleanliness, staff & service
Location
Stayed 1 night in Feb 2024
Response from Yamilex Hernandez- Front Office Supervisor on 12 Mar 2024
Thank you for your positive feedback regarding our location. We're glad to hear that you enjoyed your stay with us. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities
5 minutes to the airport, near the beaches and the beds are comfortable
Stayed 1 night in Mar 2024
Response from Yamilex Hernandez- Front Office Supervisor on 12 Mar 2024
Thank you for your review and for highlighting our convenient location near the airport and beaches, as well as our comfortable beds. We're delighted you enjoyed your stay, and we hope to welcome you back soon for another pleasant experience.

8/10 Good

Michelle

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Yamilex H.- Front Office Supervisor on 7 Mar 2024
Thank you for your rating, Michelle! If there's anything specific you feel we could improve upon to earn that extra star next time, we'd love to hear your feedback.

10/10 Excellent

Frinet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!!! Staff very welcoming &helpful
Stayed 2 nights in Mar 2024
Response from Yamilex H.- Front Office Supervisor on 7 Mar 2024
Thank you, Frinet! We're thrilled to hear that you had a great stay with us and that our staff made you feel welcomed and supported. We hope to welcome you back again soon for another wonderful experience.

6/10 Okay

Natasha, abaco

Travelled with family and small children
Liked: Staff & service
Hotel was ok for a one night stay. Floor though you cant see the dirt is very dirty and leaves your sock and feet black. Literally black . Staff is very nice
Stayed 1 night in Mar 2024

6/10 Okay

Stephan

Liked: Cleanliness, staff & service
It was a fine place. A little dated interiors, but they were intact. Room had a dehumidifier as apparently the AC couldn't keep up with that task.
Stayed 1 night in Feb 2024
Response from Yamilex H.- Front Office Supervisor on 7 Mar 2024
Thank you for your feedback, Stephan. We appreciate your perspective on our facilities. We'll certainly consider your comments as we continuously work towards improving our guests' experience. If there's anything specific you believe we could do better, we'd love to hear from you.

10/10 Excellent

Suzanne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free Breakfast
Stayed 5 nights in Feb 2024
Response from Yamilex H.- Front Office Supervisor on 7 Mar 2024
We're glad you enjoyed our complimentary breakfast, Suzanne! We strive to offer a satisfying start to your day. If there's anything more we can do to enhance your stay, just let us know.

10/10 Excellent

Arabelia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
SUPER EXCELLENT
Stayed 2 nights in Feb 2024
Response from Yamilex Hernandez- Front Office Supervisor on 28 Feb 2024
Thank you for the fantastic review! We're thrilled to hear that you had a super excellent experience with us. Your satisfaction is our utmost priority, and we hope to have the pleasure of welcoming you back again soon.

6/10 Okay

ROBERT

Travelled with partner
Disliked: Cleanliness, amenities
Here's your real review. The hotel in general is just okay the breakfast is just okay it almost seems as as if the woman who takes care of everything only just puts out just enough. What they don't tell you is that you can hear the airplanes taking off and Landing but it did not keep me awake. The toilet bowl was loose and the floors were absolutely disgusting. I can't imagine the last time they mopped the floor as we walked around and our feet were black so we had to wear black socks the whole time we were in the room. The bed was very comfortable in the TV worked good. They also seem to allow commercial businesses to park in the parking lot and on a Thursday night and other nights there were a whole bunch of men sitting on a picnic table in the parking lot drinking beer , it's really not a good look. The hotel is very close to all car rentals and the airport.
Stayed 3 nights in Feb 2024
Response from Yamilex Hernandez- Front Office Supervisor on 28 Feb 2024
Thank you, Robert, for taking the time to share your feedback with us. We're glad to hear that you found the bed comfortable and the TV satisfactory. However, we apologize for the shortcomings you experienced during your stay, including the cleanliness issues and disturbances from outside activities. Your comments have been noted, and we will address these concerns with our team to ensure a more enjoyable experience for our guests in the future.

6/10 Okay

Jessica

Stayed 1 night in Feb 2024
Response from Yamilex Hernandez- Front Office Supervisor on 26 Mar 2024
Thank you, Jessica, for your feedback. We appreciate you taking the time to share your experience with us. If there are specific areas where we can improve, please feel free to let us know so we can work towards making your next stay more enjoyable.

8/10 Good

Diane

people were friendly
Stayed 2 nights in Feb 2024
Response from Yamilex Hernandez- Front Office Supervisor on 28 Feb 2024
We greatly appreciate your positive feedback regarding our friendly staff. We strive to provide exceptional service to all our guests, and we're delighted to hear that you had a pleasant experience. Thank you for choosing us, and we hope to welcome you back soon.

6/10 Okay

scott

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Check in was flawless, plenty of parking, comfortable bed. The facility appears ready for a remodel.
Stayed 2 nights in Feb 2024
Response from Yamilex Hernandez- Front Office Supervisor on 28 Feb 2024
Thank you, Scott, for sharing your experience with us. We're pleased to hear that your check-in process was smooth, and you found our parking ample and the bed comfortable. Your feedback regarding our facility is duly noted, and we'll consider it as we continue to improve our offerings.

8/10 Good

Kendal

Stayed 1 night in Feb 2024
Response from Yamilex Hernandez- Front Office Supervisor on 26 Mar 2024
Thank you, Kendal, for your positive rating! We're delighted to hear that you enjoyed your stay with us. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

James, Phippsburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time we have stayed at Quality Inn. It is close to rental car returns and the airport- great when you have an early flight. Clean facility, friendly staff.
Stayed 1 night in Feb 2024
Response from Yamilex Hernandez- Front Office Supervisor on 21 Feb 2024
Thank you, James, for choosing Quality Inn again and for sharing your positive experience! We're pleased to hear that our convenient location, cleanliness, and friendly staff met your expectations. We look forward to welcoming you back for another great stay whenever your travels bring you our way!

10/10 Excellent

Mario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and responsive to requests.
Stayed 3 nights in Feb 2024
Response from Yamilex Hernandez- Front Office Supervisor on 21 Feb 2024
Thank you, Mario, for your kind words! We're delighted to hear that our staff provided friendly and responsive service during your stay. We appreciate your feedback and hope to have the pleasure of hosting you again in the future!

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 2 nights in Feb 2024
Response from Yamilex Hernandez- Front Office Supervisor on 21 Feb 2024
Thank you, Emmanuel, for your perfect rating! We're thrilled to hear that everything was great during your stay. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful experience!

8/10 Good

Deanica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Yamilex Hernandez- Front Office Supervisor on 15 Feb 2024
Thank you, Deanica, for your rating on Expedia! We appreciate your feedback. If there's anything specific you'd like to share or if there are ways we can enhance your experience in the future, please feel free to let us know. We look forward to the opportunity of hosting you again!

10/10 Excellent

murray

Stayed 1 night in Feb 2024
Response from Yamilex Hernandez- Front Office Supervisor on 26 Mar 2024
Thank you, Murray, for your perfect rating! We're thrilled to hear that you had a wonderful experience during your stay with us. We look forward to welcoming you back again soon!

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Nicest Quality Inn
Stayed 1 night in Jan 2024
Response from Yamilex Hernandez- Front Office Supervisor on 12 Feb 2024
Thank you for your 5-star review, Irene! We're delighted to hear that you found our Quality Inn to be the nicest. We appreciate your feedback and hope to welcome you back again soon. Thank you for choosing us!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Yamilex Hernandez- Front Office Supervisor on 1 Feb 2024
Thank you Robert for the perfect score! We appreciate it and we are glad you enjoyed your stay. We look forward to your next stay!

10/10 Excellent

MARCCELO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Yamilex Hernandez- Front Office Supervisor on 30 Jan 2024
Thank you Marccelo for the perfect score! We are thrilled that you enjoyed your stay and we hope to welcome you again soon!

8/10 Good

Jack

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, close to the airport. Short drive to downtown dinning.
Stayed 1 night in Jan 2024
Response from Yamilex Hernandez- Front Office Supervisor on 30 Jan 2024
Thank you Jack for your feedback and we are glad you enjoyed your stay. Please visit us again.

10/10 Excellent

Donnavan

Stayed 1 night in Jan 2024
Response from Yamilex Hernandez- Front Office Supervisor on 26 Mar 2024
Thank you, Donnavan, for your perfect rating! We're thrilled to hear that you had a wonderful experience during your stay with us. We look forward to welcoming you back again soon!

8/10 Good

Tracey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older motel but it worked out fine. Easy check in (we were two hours early and they were able to accommodate) and check out. Quiet. Didn’t hear other guests at all.
Stayed 2 nights in Jan 2024
Response from Yamilex Hernandez- Front Office Supervisor on 19 Jan 2024
Thank you, Tracey, for your review on Expedia! We're glad to hear that your stay at our hotel worked out fine and that you appreciated the easy check-in, even accommodating an early arrival. We value your feedback and hope to welcome you back in the future!

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Yamilex Hernandez- Front Office Supervisor on 19 Jan 2024
Thank you, Jacqueline, for your rating on Expedia! We appreciate your feedback. If there's anything specific you'd like to share or if there are ways we can enhance your experience in the future, please feel free to let us know. We look forward to the opportunity of hosting you again!

2/10 Terrible

Gina

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Yamilex Hernandez- Front Office Supervisor on 15 Jan 2024
Thank you for sharing your feedback. We're genuinely sorry to hear about your experience. We would appreciate more details about any concerns you may have had during your stay to address them promptly. Your satisfaction is our priority, and we hope to have the opportunity to make things right.

8/10 Good

Peter

Travelled with partner
Stayed 1 night in Jan 2024
Response from Yamilex Hernandez- Front Office Supervisor on 15 Jan 2024
We're delighted to see your 4 out of 5 rating! Thank you for choosing Quality Inn. If there's anything specific you enjoyed or any suggestions you have, feel free to share. We look forward to welcoming you back for an even better experience.

6/10 Okay

Narine

Liked: Property conditions & facilities
The 🚿 showering experience. The water was not running hot. Just about luke warm everytime.
Stayed 1 night in Jan 2024
Response from Yamilex Hernandez- Front Office Supervisor on 9 Jan 2024
Good morning Narine, I apologize for the inconvenience. We appreciate your feedback and for any issues, it is best to let the front desk know right away so we can fix it. I am glad the shower is working better for you now as you are still here on property and we were able to make sure you were comfortable.

2/10 Terrible

Elmer

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Toilet was a problem. Didn’t flush normal. And office didn’t fix it
Stayed 3 nights in Dec 2023
Response from Yamilex Hernandez- Front Office Supervisor on 3 Jan 2024
We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We would like to kindly remind you that we made multiple attempts to address the issue with the toilet by offering to move you to another room. Despite our efforts and the offer to assist with moving your belongings, these suggestions were declined. In recognition of the inconvenience, we also provided compensation.We regret that we were unable to meet your expectations despite our best efforts. We value our guests' satisfaction and strive to ensure a comfortable stay for everyone. Unfortunately, due to the challenges encountered during your visit, we feel it is best for both parties if you explore alternative accommodation in the future.We appreciate your understanding and wish you the best in your future travels.

10/10 Excellent

Reginald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Yamilex Hernandez- Front Office Supervisor on 3 Jan 2024
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you had a perfect stay at our hotel. Safe travels, and we hope to welcome you back soon!

10/10 Excellent

JAIME

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Yamilex Hernandez- Front Office Supervisor on 3 Jan 2024
Thank you so much for taking the time to share your positive experience with us Jaime! We are thrilled to hear that you had a perfect stay at our hotel. Safe travels, and we hope to welcome you back soon!

10/10 Excellent

Kirk

Liked: Amenities
Stayed 1 night in Dec 2023
Response from Yamilex- Front Office Supervisor on 27 Dec 2023
Thank you so much for the fantastic 5 out of 5 rating! We're delighted to hear that you enjoyed your stay at our hotel. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 Excellent

Rosalba

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Tienen un staff muy agradable y servicial, mantienen el hotel muy limpio está muy bien ubicado y dentro de las opciones del mercado para el precio que tiene creo que está muy bueno
Response from Yamilex Hernandez- Front Office Supervisor on 12 Feb 2024
¡Gracias por tu reseña de 5 estrellas, Rosalba! Nos alegra saber que nuestro personal fue amable y servicial, y que disfrutaste de nuestra ubicación conveniente y la limpieza del hotel. Valoramos tu opinión y esperamos darte la bienvenida nuevamente en el futuro. ¡Hasta pronto!

6/10 Okay

Nancy

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Yamilex Hernandez- Front Office Supervisor on 11 Dec 2023
Thank you for sharing your feedback. We appreciate your input and would love to know more about how we can improve. Your satisfaction is our priority, and we hope to exceed your expectations on your next visit.

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. I will be back again
Stayed 2 nights in Dec 2023
Response from Yamilex Hernandez- Front Office Supervisor on 11 Dec 2023
Thanks a million for the 5-star review Jeremy! We're thrilled to hear you enjoyed your stay. We can't wait to welcome you back for another great experience.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here a lot. always great.
Stayed 1 night in Dec 2023
Response from Yamilex Hernandez- Front Office Supervisor on 11 Dec 2023
Thank you for your loyalty and the fantastic 5-star review! We're delighted to be your go-to choice, and we appreciate your continued trust. Looking forward to many more great stays with you!

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is great. We stay here all the time
Stayed 7 nights in Nov 2023
Response from Yamilex Hernandez- Front Office Supervisor on 11 Dec 2023
Thank you so much for your kind words and 5-star review! We're thrilled to hear that you consistently enjoy your stays with us. It's our pleasure to provide you with a great experience, and we look forward to welcoming you back on your next visit.

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Yamilex Hernandez- Front Office Supervisor on 29 Nov 2023
I'm glad to hear you had a positive experience! If you have any specific feedback or highlights about your stay, feel free to share them. Safe travels!

10/10 Excellent

Asel

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Nov 2023
Response from Yamilex Hernandez- Front Office Supervisor on 28 Nov 2023
Thank you Asel for your review and the perfect 5 out of 5 rating! We're delighted to hear that you had such a positive experience during your stay. Please visit us again next time!