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Reviews of Red Roof Inn PLUS+ West Palm Beach

2.5 out of 5
Red Roof Inn PLUS+ West Palm Beach
2421 Metrocentre Boulevard, I-95 at 45th Street, Exit #74, West Palm Beach, FL

Reviews

6.0
Rating 10 - Excellent. 223 out of 1001 reviews" "
Rating 8 - Good. 185 out of 1001 reviews" "
Rating 6 - Okay. 189 out of 1001 reviews" "
Rating 4 - Poor. 167 out of 1001 reviews" "
Rating 2 - Terrible. 237 out of 1001 reviews" "

6.0/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

5.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Darwin

Liked: Cleanliness, amenities, property conditions & facilities
Nice and clean
Stayed 10 nights in Feb 2024
Response from Nishaye RediResponse Specialist on 18 Apr 2024
Hello Darwin, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ West Palm Beach. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit, prompting your 5/5 rating. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

6/10 Okay

Juan

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty smell bad the floor an bathbroom was durty
Stayed 2 nights in Apr 2024
Response from OnielRediresponse Specialist on 17 Apr 2024
Thank you Juan, for taking the time to write a review of your stay at the Red Roof Inn PLUS+ West Palm Beach. Please accept our most sincere apologies for the concern you mentioned regarding the cleanliness of the room you were assigned. Know that at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

2/10 Terrible

Lourdes M.

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This is the dirtiest hotel I’ve been. Mind you I knew not to expect a 5 class hotel, not even a 3 starts hotel , but I was at least expecting a clean place. The bathroom was dirty, dirty floor, the bathtub was not clean, old and raggedy appliances. Each room had a horrible smell, like moldy , stinky, dusty . It was bad
Stayed 2 nights in Apr 2024
Response from OnielRediresponse Specialist on 17 Apr 2024
Hi Lourdes,Thank you for taking the time to write a review of your stay at the Red Roof Inn PLUS+ West Palm Beach. Please accept our most sincere apologies for the concerns you described regarding the cleanliness of the room you were assigned. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

2/10 Terrible

Rachel

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The hallways smelt like mildew and the room smelled like smoke really bad. We could not even stay because the smell affected my asthma so we had to leave and find somewhere else.
Stayed 2 nights in Apr 2024
Response from Xao RediResponse Specialist on 15 Apr 2024
Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ West Palm Beach, Rachel. I am sorry that your experience did not meet your expectations. You stated that the smoke smell in the room and the poor hallway smell hindered your stay. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,XaoRed Roof ManagementRediResponse Specialist

2/10 Terrible

Nellie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we enter the hotel lobby was a strong smell, bad smell. The floor was dirty specially in the bathroom.
Stayed 2 nights in Mar 2024
Response from Adraine Rediresponse Specialist on 8 Apr 2024
Dear Nellie, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ WEST PALM BEACH. Please accept our sincerest apologies for the hotel lobby that had a bad smell and the lack of cleanliness of the floor especially for the bathroom. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

8/10 Good

adalberto

Liked: Property conditions & facilities
Ok
Stayed 2 nights in Mar 2024
Response from Chirell RediResponse Specialist on 1 Apr 2024
Dear Adalberto,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ West Palm Beach. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about your stay being okay. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

4/10 Poor

MICHAEL

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
rooms were not very clean and had to change one of the two due to extensive smoke smell, and was supposed to be a non smoking facility, it was not for sure
Stayed 2 nights in Mar 2024
Response from Tianna RediResponse Specialist on 27 Mar 2024
Dear Michael, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ West Palm Beach. You indicated that you were unsatisfied with the cleanliness of the room and the odor of the room. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. We will take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

4/10 Poor

Brenda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Tianna RediResponse Specialist on 25 Mar 2024
Hello Brenda,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ West Palm Beach. I'm disappointed to see that your stay was less than ideal that prompted a 2/5 score. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

8/10 Good

Davalda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I i didn't like was the shower head has no water pressure
Stayed 2 nights in Mar 2024
Response from Kerry-Lee RediResponse Specialist on 19 Mar 2024
Dear Davalda,Thank you for your participation in our guest survey after you experience with us at the RED ROOF PLUS+ WEST PALM BEACH. We appreciate your almost perfect scoring. However, you did not like that the shower head had no water pressure. Please accept our apologies for any inconvenience caused. Feedback from our guests is always welcome as we seek to continually improve.Thank you for your feedback. We hope to host you again soon.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

4/10 Poor

Karen, Riva

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Definitely not a Red Roof Plus property - pictures on website very misleading - was charged for early checkin and because we left at 4am - the front desk was not manned so we were charged $3 a day to use the safe - that we never touched. Not a safe location - would not recommend to ANYONE!
Stayed 2 nights in Mar 2024
Response from Kerry-Lee RediResponse Specialist on 18 Mar 2024
Dear Karen, Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ WEST PALM BEACH. I am sorry that your experience was less than ideal due to the mentioned situation. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 Excellent

Jeanette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 2 nights in Mar 2024
Response from Oshane RediResponse Specialist on 17 Mar 2024
Dear Jeanette, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF PLUS+ WEST PALM BEACH regarding the great service. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

4/10 Poor

Thomas W

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
A red roof inn is a basic, no frills hotel. Nothing wrong with that if you are just looking for a place to lay your head...if you need as lot of amenities, red roof should not be your choice. I would have give this location a higher rating, but we found this facility to be pretty sketchy because many of the hotel "guests" appeared more like they were full time residents. I would note the staff was very friendly and helpful and there is security on site. It served out purpose for this quick trip to Palm Beach
Stayed 2 nights in Mar 2024

10/10 Excellent

Demetris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Carla RediResponse Specialist on 17 Mar 2024
Hello Demetris, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ West Palm Beach and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Jennie

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was horrible. As we pulled up, that should have been my first clue. People standing right outside their door smoking. My husband walked u to our room and the cigarette smell was so bad we couldn’t stay. When we asked for another room the lady said all the rooms smell that way. I wish there could be some way to tell when a hotel has more long term occupants than overnight guests. There was a definite “vibe” around the property that this was there hangout. Would absolutely NOT recommend
Stayed 1 night in Mar 2024
Response from OnielRediresponse Specialist on 16 Mar 2024
Hi Jennie,Thank you for taking the time to write a review of your stay at the Red Roof Inn PLUS+ West Palm Beach. Please accept our most sincere apologies for the concern you described regarding the smell the room had. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

4/10 Poor

ein

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Carla RediResponse Specialist on 17 Mar 2024
Hello Ein, Thank you for taking a moment to complete our survey. At the Red Roof Inn PLUS+ West Palm Beach we strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Safe neighborhood.
Stayed 1 night in Mar 2024
Response from Samantha RediResponse Specialist on 15 Mar 2024
Dear Bruce,Thank you for taking the time to write a review of your stay at the RED ROOF PLUS+ WEST PALM BEACH. It's great to see you enjoyed your stay, resulting in a 5/5 score. We're also happy you found the neighborhood in which we reside to be safe. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. Sincerely,SamanthaRed Roof ManagementRediresponse Specialist

2/10 Terrible

Jessa

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The facility was not cleaned and had a very bad odor. There was not a feeling of safety upon entering.
Stayed 2 nights in Mar 2024
Response from Recordo, Rediresponse Specialist on 14 Mar 2024
Dear Jessa,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ West Palm Beach. Hearing that you felt unsafe with us was saddening to read. I'm sorry to hear that you encountered unclean conditions and a foul odor. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,RecordoRed Roof Management Rediresponse Specialist

2/10 Terrible

Karen

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We came early, only had 1 room available, offered me to check it out, it smelt of smoke they sprayed. The smell got worse and when sitting on bed there were little bugs around When we arrived someone had had his car stolen We packed up and left. Front desk people were lovely ...hotel not so much especially for the price.
Stayed 1 night in Mar 2024
Response from Red Roof Management on 11 Mar 2024
Thank you, Karen, for writing to us about your recent stay at our hotel RED ROOF PLUS+ WEST PALM BEACH. I am happy you were pleased with our lovely staff. However, we are utterly disappointed to learn that you encountered the insects you reported and the distasteful situations you described during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. Red Roof works with a Pest Control company who regularly treats the property for pests as is standard in the industry. Rest assured that we take this very seriously and I'll bring these matters to management's attention for further review and to work with the specialists to ensure everything is as it should be. We at Red Roof truly value your feedback and we ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations. Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
West Palm Beach's, Red Roof Inn was the perfect location, amenities ( swimming pool ), clean and a short walk over to the delicious, Cracker Barrell. Reviews being read, raised some doubts. The management , Mr. Edgar Belmonte and staff extends their desire to make a stay very comfortable. The accomdations are comfortable and pleasant. The pool is perfect for a good workout and a blast of sun. Easy access to a highway, the best health care at St.Mary's Medical Center, beach ⛱️ ( 15-20 mins.), good food and fun. Thank you !
Stayed 7 nights in Mar 2024
Response from Red Roof Management on 9 Mar 2024
Hi Paul,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn PLUS+ West Palm Beach with us. It was so rewarding to see that we earned your 5/5 score. You even shared some heartwarming highlights of your stay, such as our staff extending their desire to provide comfortable stays and our location being perfect for your needs. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

4/10 Poor

Bruce

Travelled with partner
Room was small and not well maintained.
Stayed 4 nights in Feb 2024
Response from Red Roof Management on 9 Mar 2024
Thanks for sharing your feedback with us, Bruce. The team at our Red Roof Inn PLUS+ West Palm Beach was saddened to see that we failed to provide you with a satisfactory stay. You stated that the room was small and poorly maintained. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Jennifer, Shelburne

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Tianna RediResponse Specialist on 5 Mar 2024
Hello Jennifer,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ West Palm Beach and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

4/10 Poor

Tamika

Liked: Staff & service
Disliked: Cleanliness
There was roaches inside the hotel room.
Stayed 2 nights in Feb 2024
Response from Nishaye RediResponse Specialist on 1 Mar 2024
Hello Tamika, Thank you for taking the time to tell us details about your experience at the Red Roof Inn PLUS+ West Palm Beach. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Comments like your aren't taken lightly, so they will be reviewed by the team in an effort to address the issues with the relevant departments.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof Management RediResponse Specialist

10/10 Excellent

Jeanette

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Nishaye RediResponse Specialist on 2 Mar 2024
Hello Jeanette, The staff at the Red Roof Inn PLUS+ West Palm Beach and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

6/10 Okay

deborah

Travelled with family
Liked: Cleanliness, staff & service
It is a tiered property but clean.
Stayed 1 night in Feb 2024
Response from Tianna RediResponse Specialist on 25 Feb 2024
Dear Deborah, We appreciate your review following your recent experience at the Red Roof Inn PLUS+ West Palm Beach strive to provide our guests with all the comforts of home, so it's great to read that you were pleased with the cleanliness of the room, prompting your 3/5 score. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,Red Roof Management

2/10 Terrible

tanaurean

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Non smoking room smelled like smoke. Hair was in the bed
Response from Linton Rediresponse Specialist on 19 Feb 2024
Dear Tanaurean,Thank you for telling us about your recent visit to RED ROOF PLUS+ WEST PALM BEACH. I was disappointed to read that the uncleanliness of your bed and the smell of smoke in your room were the downsides of your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Regards,Red Roof Management

2/10 Terrible

Ferhana

Stayed 1 night in Feb 2024
Response from Kerry-Lee RediResponse Specialist on 22 Mar 2024
Hello Ferhana, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WEST PALM BEACH and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

6/10 Okay

DAVID

Disliked: Cleanliness, amenities
A bit in the dingy side. Clean room. Property in general needs to be updated. For $125/night it did the job.
Stayed 2 nights in Feb 2024
Response from Sharma RediResponse Specialist on 19 Feb 2024
Thank you for taking a moment to leave a review, David. The staff and I at the RED ROOF PLUS+ WEST PALM BEACH appreciate your 3/5 score. I am happy to hear your room was clean and our hotel met your needs. However, you indicated that the upkeep of our hotel dampened your experience. Your satisfaction is important to Red Roof, so I am sorry to hear this was not the impression we left you with.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Sincerely,Red Roof Management

8/10 Good

Sidney

Nice property good atmosphere
Stayed 5 nights in Feb 2024
Response from Sharma RediResponse Specialist on 18 Feb 2024
Thank you for taking the time to write about experience at the RED ROOF PLUS+ WEST PALM BEACH. Sidney, it is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remarks about our nice hotel and good atmosphere. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Sidney, and can't wait to see you back at Red Roof soon, where we can continue to offer you a nice stay at an affordable price! Sincerely, Red Roof Management

10/10 Excellent

Randy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Feb 2024
Response from Nishaye RediResponse Specialist on 17 Feb 2024
Dear Randy, Thank you for taking the time to share your feedback regarding your recent stay at our hotel Red Roof Inn PLUS+ West Palm Beach. We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express how much it means to our Red Roof management and staff to hear from guests like you who had a great experience. We're glad you had a great time with us, and we look forward to serving you again.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

4/10 Poor

Shannon

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel did not seem well taken cared for
Stayed 3 nights in Feb 2024
Response from Adraine Rediresponse Specialist on 16 Feb 2024
Dear Shannon, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ WEST PALM BEACH. We are disappointed to read that you mentioned that the hotel was not well taken care of. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant staff and they helped with every need that I had .
Stayed 2 nights in Feb 2024
Response from Adraine Rediresponse Specialist on 16 Feb 2024
Dear Henry, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ WEST PALM BEACH. I am happy to read that you found the staff to be very pleasant and that they helped you with everything you need. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

2/10 Terrible

Jordan

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Disgrace of an establishment. Tremendous staff making the best out of horrible conditions to work in. Should not be available on Expedia.
Stayed 2 nights in Feb 2024
Response from Adraine Rediresponse Specialist on 15 Feb 2024
Dear Jordan, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ WEST PALM BEACH. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the establishment and the staff. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience.Thank you again for sharing your review and we wish you the very best in your future travels. Sincerely,AdraineRed Roof Management Rediresponse Specialist

2/10 Terrible

cameron

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in (fri)- beds were clearly not changed from previous stay. Pillows are flat and hard. Witneased a fight in the parking lot. Phone doesn't work, lights over bed barely work. Water pressure in shower is non-existant. TV stops working when blow dryer or microwave are running. Day 1- (sat) booked this hotel because of the pool- it was filled with debris though- so no swimming was done for entire 5 day trip. Police on site- late at night- unknown as to why. Day 2- (sun) asked for more towels and was asked to bring mine down, I did that, then was told there were no towels to give. Eventually got towels but not until nearly 9pm Day 3- (mon) police and fire dept on scene- unknown why Day 4- (tue) brought my used towels down around 7:30am, asked for more towels, was told its against regulations to give out towels before 9am. Police and fire dept on scene- unknown why. Got a phone call at 2pm that I would have to take my dog out of the hotel- as he was barking and disturbing people- which was untrue. We decided to leave anyway, as I was leaving the manager said he had been barking the previous day too- at 8am- which is untrue as we didnt leave til nearly 11a. He proceeded to mock me and call me a liar. Stating he "checked" to make sure it was my dog. Unsure how he "checked", but it didn't feel right. We have been there for 4 days up to this point and of all the people I had seen he was never one of them.
Stayed 5 nights in Feb 2024
Response from Adraine Rediresponse Specialist on 15 Feb 2024
Dear Cameron,We are sorry to hear your recent experience at the RED ROOF PLUS+ WEST PALM BEACH did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concerns regarding the phone that didn't work, debris in the pool and the other issues you mentioned. We at Red Roof appreciate your business and truly value your feedback.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

4/10 Poor

Motaz, allentown

Disliked: Cleanliness, property conditions & facilities
There is always ways to improving
Stayed 3 nights in Feb 2024
Response from Gabrielle RediResponse Specialist on 14 Feb 2024
Dear Motaz,Thank you for your review following your stay at Red Roof Inn PLUS+ West Palm Beach. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that there are always ways to improve.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Red Roof Management

2/10 Terrible

Krystal

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disgusting. The first night I got there I saw a roach crawl out from the tv. I asked to change my room they told me no.The room smells like mold. Please don’t waste your time staying here !
Stayed 3 nights in Feb 2024
Response from Kamaria RediResponse Specialist on 11 Feb 2024
Dear Krystal,I appreciate you sharing your feedback following your stay at the RED ROOF PLUS+ WEST PALM BEACH. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the odor you described and the other issues highlighted which hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Red Roof Management

10/10 Excellent

gipsy

Liked: Staff & service
Worth for the money
Stayed 2 nights in Feb 2024
Response from Kamaria RediResponse Specialist on 11 Feb 2024
Dear Gipsy,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ WEST PALM BEACH. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management

2/10 Terrible

Dago

Disliked: Cleanliness, staff & service, property conditions & facilities
I like the proactiveness of the reception when I complained about bugs on my room,they change me to another one but that one was so disgusting smelling cigarettes smoke,finally it was just a little bit better,a lesser of a cigarette smell but still smell
Stayed 4 nights in Jan 2024
Response from Chirell RediResponse Specialist on 4 Feb 2024
Dear Dago,I appreciate you sharing your feedback following your stay at the Red Roof Inn PLUS+ West Palm Beach. I'm thrilled to read that you liked the proactiveness of our staff. I was saddened to read that your stay fell short of your expectations due to the odor of the room and the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRediResponse Specialist

8/10 Good

Cassandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AC needs to be fixed to much noise
Stayed 1 night in Jan 2024
Response from Xao RediResponse Specialist on 30 Jan 2024
Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ West Palm Beach, Cassandra. I am sorry that your experience did not meet your expectations. You stated that the A/C was noisy, which hindered your stay. As such, your comments may be taken into account.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,Red Roof Management

8/10 Good

jean

Stay was good better than WoodSpring suites on Ochechobee Blvd
Stayed 1 night in Jan 2024
Response from Carla RediResponse Specialist on 30 Jan 2024
Dear Jean, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ West Palm Beach. We are glad to see that you enjoyed your stay, prompting your 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.We hope to continue to provide great experiences for you. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, CarlaRed Roof ManagementRediResponse Specialist

8/10 Good

Timothy

Stayed 1 night in Jan 2024
Response from Kerry-Lee RediResponse Specialist on 22 Mar 2024
Dear Timothy, We at the RED ROOF PLUS+ WEST PALM BEACH are thrilled to have earned your almost perfect scoring of 4/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

2/10 Terrible

Mahandra, Brampton

Disliked: Cleanliness, property conditions & facilities
Red lots of improvements
Stayed 1 night in Jan 2024
Response from Dannielle Rediresponse Specialist on 29 Jan 2024
Dear Mahandra,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ WEST PALM BEACH. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with upkeep of the property. We apologize for any inconvenience this caused. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.Sincerely,Red Roof Management

6/10 Okay

Craig

Liked: Staff & service
I had maid service the first night and none after. I was gone early and back late and I never did complain.
Stayed 4 nights in Jan 2024
Response from Dannielle Rediresponse Specialist on 29 Jan 2024
Dear Craig,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ WEST PALM BEACH. We are sorry about the limited maid service that was offered while you lodged with us. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,Red Roof Management

10/10 Excellent

Randy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Oshane RediResponse Specialist on 20 Jan 2024
Hello Randy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WEST PALM BEACH and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

6/10 Okay

Jon

Disliked: Cleanliness
Stayed 7 nights in Jan 2024
Response from Oshane RediResponse Specialist on 20 Jan 2024
Hello Jon, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WEST PALM BEACH and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management

6/10 Okay

Sue

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Xao RediResponse Specialist on 18 Jan 2024
I appreciate the time that you took to share your sentiments with us, Sue. Our team at the Red Roof Inn PLUS+ West Palm Beach appreciated your 6/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,Red Roof Management

10/10 Excellent

Tony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was very comfortable.. I’ll be back likely
Stayed 2 nights in Jan 2024
Response from Xao RediResponse Specialist on 15 Jan 2024
Hi Tony,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn PLUS+ West Palm Beach with us. It was so rewarding to see that we earned your perfect score with our comfortable location. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,Red Roof Management

8/10 Good

Raymond

Travelled with family
The hotel room was better than we expected, but the phone in the room was not working. The desk staff informed us about that when we checked in.
Stayed 1 night in Jan 2024
Response from Xao RediResponse Specialist on 14 Jan 2024
Thanks for sharing your feedback with us, Raymond. The staff at our Red Roof Inn PLUS+ West Palm Beach was elated to see that we earned your 4/5 score. You mentioned that our hotel room being better than you expected, which was pleasing to read. In relation to the faulty phone, while we were saddened that this was the case, we were happy to read that our staff informed you about this beforehand.On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Respectfully,Red Roof Management

2/10 Terrible

Ryan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pathetic Hotel
The hotel was hoarding homeless people. The cops were constantly dragging vagrants out of the hotel. It smelled like a Snoop Dog concert constantly. Stayed a week, and not once did room service come by. Everytime you called the feont desk, no one was available. When there was someone, they didn't speak English. It was dirty, no laundry facilities, and it was like pulling teeth if you required clean towels or sheets. I've been deployed to war zones that were better kept. I'm highly disappointed, and would discourage anyone from visiting this place. You'd ask for their coffee, and they were out. Some of the staff would even get mad if you asked for help.
Stayed 8 nights in Dec 2023
Response from LaTunde RediResponse Specialist on 10 Jan 2024
Dear Ryan,We are sorry to hear your recent experience at the RED ROOF PLUS+ WEST PALM BEACH did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

Elisangela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Linton RediResponse Specialist on 10 Jan 2024
Hello Elisangela, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WEST PALM BEACH and I were delighted to see perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 Excellent

Brittney

Liked: Amenities
Stayed 1 night in Dec 2023
Response from Linton Rediresponse Specialist on 10 Jan 2024
Hello Brittney,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WEST PALM BEACH and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management