Exterior

Reviews of Hampton Inn West Palm Beach Florida Turnpike

2.5 out of 5
Hampton Inn West Palm Beach Florida Turnpike
2025 Vista Parkway, West Palm Beach, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 551 out of 1007 reviews" "
Rating 8 - Good. 273 out of 1007 reviews" "
Rating 6 - Okay. 90 out of 1007 reviews" "
Rating 4 - Poor. 42 out of 1007 reviews" "
Rating 2 - Terrible. 51 out of 1007 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kiawna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and very clean
Stayed 2 nights in Mar 2024
Response from Eric on 27 Mar 2024
Hi Kiawna,Thank you for taking the time to fill out the survey on your most recent stay with us. We always appreciate hearing from our guests! I’m thrilled to see that you had an enjoyable stay – we hope to see you again!

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Eric on 27 Mar 2024
Hi Bobby,Thank you for taking the time to fill out the survey on your most recent stay with us. We always appreciate hearing from our guests! I’m thrilled to see that you had an enjoyable stay – we hope to see you again!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay while taking im the events in Wellington
Stayed 2 nights in Mar 2024
Response from Eric on 18 Mar 2024
Hi Michael,Thank you for taking the time to fill out the survey on your most recent stay with us. We always appreciate hearing from our guests! I’m thrilled to see that you had an enjoyable stay – we hope to see you again!

8/10 Good

Lynn

Liked: Cleanliness, staff & service
Shade was broken in room 411. Chain was laying on sill when we arrived. The shower faucet needs some plumbing maintenance. Otherwise everything appeared to be an excellent shape.
Stayed 2 nights in Mar 2024
Response from Eric on 18 Mar 2024
Hi Lynn,Thank you for taking the time to fill out the survey on your most recent stay with us. We always appreciate hearing from our guests! I’m happy to see that you had an enjoyable stay, but very surprised to hear about the shade being on the sill. I will check in with our maintenance staff to make sure this doesn't happen again. Thank you for letting us know!

8/10 Good

Isabel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was able to extend stay without any issues.
Stayed 1 night in Mar 2024
Response from Eric on 14 Mar 2024
Hi Isabel, Thank you for taking the time to fill out the survey on your most recent stay with us. We always appreciate hearing from our guests! I’m happy to see that you had an enjoyable stay – we hope to see you again!

4/10 Poor

Christopher

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Ok. So my family and I stayed 4 nights and paid over $300 a night for a hotel that supposedly went through a complete renovation???? Unfortunately, they forgot to renovate the elevators. There were a total of 2 elevators for the hotel. One elevator never worked at all during our stay, and the other was broken on and off all 4 days. My daughter got stuck in it by herself after midnight on Saturday night after the repair man promised me it was fixed just 2 hours earlier and almost every time we tried to use it during our stay, it wasn’t working. Inconvenient when you are staying on the third floor. In the breakfast area, there was NOT 1 banana for all 4 days. I was promised by 2 separate staff members on 2 separate days that they would get bananas but that never happened…. My daughter’s bagel had mold on it, they ran out of grits one day, ran out of pumpkin spice waffle mix the last 2 days. In addition, this hotel DOES NOT accept $ printed by our US Treasury. For those that don’t like to use their credit cards and incur debt, this policy is a major financial inconvenience. Parking outside had multiple parking spaces blocked off forcing you to park toward the back of the hotel. I have stayed at hotels all over the country for the last 30 years and this location was definitely not worth the $ ,and I think I deserve at least a partial refund which I have never requested before from a hotel. I would definitely not stay here again and spend my hard earned $.
Stayed 4 nights in Mar 2024
Response from Eric on 12 Mar 2024
Hi Christopher, Thank you for taking the time to fill out the survey on your most recent stay with us. We always appreciate hearing from our guests, even if they had a subpar experience. I’m so sorry to hear about the issues you had with your stay. Some issues, like the elevators, are unfortunately out of our control - all we can do is call for the elevator repair company, as you saw. I will, however, be passing along your comments about breakfast to our management staff to ensure a better experience in the future. Thank you again for letting us know.

10/10 Excellent

Stephanie

Stayed 1 night in Mar 2024
Response from Eric on 13 Mar 2024
Hi Stephanie,Thank you for taking the time to fill out the survey on your most recent stay with us. We just finished a multimillion dollar renovation, and I'm thrilled to see that it contributed to an enjoyable stay – we hope to see you again!

10/10 Excellent

Richard, Hampton Bays

Business traveller, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Parking was safe and secure , checkin was a breeze. Elevator was slightly temperamental but overall a pleasant stay .
Stayed 1 night in Mar 2024
Response from Eric on 12 Mar 2024
Hi Richard,Thank you for taking the time to fill out the survey on your most recent stay with us. I’m thrilled to see that you had an enjoyable stay – despite the issues with the elevator. We're working on getting that fixed ASAP. We hope to see you again!

10/10 Excellent

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing to add
Stayed 3 nights in Mar 2024
Response from Eric on 11 Mar 2024
Hi Nadine,Thank you for taking the time to fill out the survey on your most recent stay with us. We just finished a multimillion dollar renovation, and I'm thrilled to see that it contributed to an enjoyable stay – we hope to see you again!

10/10 Excellent

Judi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here while visiting a family member in West Palm Beach. It was very convenient, clean, and had every thing we needed. It was great to have the free breakfast each morning before we went on with our day. Also easy walk to a restaurant and sports bar right in the parking lot. Will stay here again!
Stayed 2 nights in Mar 2024
Response from Eric on 11 Mar 2024
Hi Judi.Thank you for taking the time to fill out the survey on your stay with us here in West Palm! We just finished a multimillion dollar renovation, and I'm thrilled to see that it contributed to an enjoyable stay – we hope to see you again!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Loved Robert. His customer service skills are The best! Immediate area is ok, but surrounding area is run down a bit.
Stayed 1 night in Mar 2024
Response from Eric on 4 Mar 2024
Hi Richard,Thank you for taking the time to fill out the survey on your most recent stay with us. We always love getting feedback from our guests - I'll make sure Robert knows he was appreciated. I’m thrilled to see that you had an enjoyable stay, we hope to see you again!

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property was easy to get to. Very clean. Very close to restaurants, shopping, and to I think Amphitheater where we were attending a concert. We would definitely stay there again!
Stayed 2 nights in Mar 2024
Response from Eric on 4 Mar 2024
Hi Kimberly,Thank you so much for such a positive review! We just finished a multimillion dollar renovation and have had extra emphasis on providing an exceptional experience - I'm thrilled to see that it contributed to an enjoyable stay. We hope to see you again!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Rooms were recently renovated and the included breakfast was wonderful.
Stayed 2 nights in Feb 2024
Response from Eric on 26 Feb 2024
Hi Jennifer, Thank you for taking the time to fill out the survey on your most recent stay with us. We always appreciate hearing from our guests! I’m thrilled to see that the renovations contributed to such an enjoyable stay – we hope to see you again!

8/10 Good

joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Good size room.
Stayed 2 nights in Feb 2024
Response from Eric on 27 Feb 2024
Hi Joseph,Thank you for taking the time to fill out the survey on your most recent stay with us. I’m happy to see that you had an enjoyable stay – we hope to see you again!

10/10 Excellent

Leismary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice !
Stayed 1 night in Dec 2023
Response from Eric on 6 Feb 2024
Hi Leismary,Thank you for taking the time to fill out the survey on your most recent stay with us. We just finished a multimillion dollar renovation, and I'm thrilled to see that it contributed to an enjoyable stay – we hope to see you again!

10/10 Excellent

Arturo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location from the location of interest.
Response from Eric on 5 Feb 2024
Hi Arturo, Thank you for taking the time to fill out the survey on your most recent stay with us. We just finished a multimillion dollar renovation, and I'm thrilled to see that it contributed to an enjoyable stay – we hope to see you again!

10/10 Excellent

barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in with Robert who is always friendly & accomadating.
Stayed 2 nights in Jan 2024
Response from Eric on 5 Feb 2024
Hi Barbara,Thank you for taking the time to fill out the survey on your most recent stay with us. We just finished a multimillion dollar renovation, and I'm thrilled to see that it contributed to an enjoyable stay. I'll also pass along your compliments for Robert to let him know he was appreciated. We hope to see you again!

8/10 Good

Camelia

Stayed 1 night in Jan 2024
Response from Eric on 25 Mar 2024
Hi Camelia,Thank you for taking the time to fill out the survey on your most recent stay with us. We just finished a multimillion dollar renovation, and I'm thrilled to see that it contributed to an enjoyable stay – we hope to see you again!

8/10 Good

GARY

Liked: Staff & service
convenient location, clean but basic
Stayed 3 nights in Jan 2024
Response from Eric on 5 Feb 2024
Hi Gary,Thank you for taking the time to fill out the survey on your most recent stay with us. We just finished a multimillion dollar renovation, and I'm thrilled to see that it contributed to an enjoyable stay – we hope to see you again!

6/10 Okay

Michael

Stayed 4 nights in Jan 2024
Response from Eric on 25 Mar 2024
HI Michael,Thank you for taking the time to fill out the survey on your most recent stay with us. We just finished a multimillion dollar renovation, and I'm thrilled to see that it contributed to an enjoyable stay – we hope to see you again!

6/10 Okay

beverly

Travelled with family
Liked: Amenities
Disliked: Staff & service
The customer rep at front desk when I checked in was poor.
Stayed 6 nights in Jan 2024
Response from Eric on 5 Feb 2024
Hi Beverly,I'm sorry to see that you did not feel welcomed on arrival - I will bring this to the attention of our front desk staff to ensure better service in the future. We hope to see you again!

10/10 Excellent

Violeta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will stay at this property again if in town.
Stayed 1 night in Jan 2024
Response from Eric on 19 Jan 2024
Hi Violeta,Thank you for taking the time to fill out the survey on your most recent stay with us. We just finished a multimillion dollar renovation, and I'm thrilled to see that it contributed to an enjoyable stay – we hope to see you again!

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was in a good area near shopping and dining
Response from Eric on 17 Jan 2024
Hi Steve, Thank you for taking the time to fill out the survey on your most recent stay with us. We just finished a multimillion dollar renovation, and I'm thrilled to see that it contributed to an enjoyable stay – we hope to see you again!

2/10 Terrible

Camilo, Miami

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Horrible experience!! Paid $200 for an awful stay. There was hole under the sink. No thermostat in room. The towels had hair on it. Very disappointing.
Stayed 1 night in Jan 2024
Response from Eric on 15 Jan 2024
Hi Camilo,I’m very sorry to see that you had these issues in the room – this is not a normal experience, so thank you for letting us know. I am bringing this to the attention of our maintenance and housekeeping managers to make sure that we address any and all issues in the room. I hope that you will consider staying with us again in the future to better experience our hotel.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located right where I was visiting! They even had a nice little pool that was clean as a whistle
Stayed 3 nights in Jan 2024
Response from Eric on 15 Jan 2024
Thank you for taking the time to fill out the survey on your most recent stay with us. We just finished a multimillion dollar renovation, and I'm thrilled to see that it contributed to an enjoyable stay – we hope to see you again!

10/10 Excellent

Erica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Eric on 9 Jan 2024
Hi Erica,Thank you for taking the time to fill out the survey on your most recent stay with us. We just finished a multimillion dollar renovation, and I'm thrilled to see that it contributed to an enjoyable stay – we hope to see you again!

10/10 Excellent

Howard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Eric on 8 Jan 2024
Hi Howard,Thank you for taking the time to fill out the survey on your most recent stay with us. We just finished a multimillion dollar renovation, and I'm thrilled to see that it contributed to an enjoyable stay – we hope to see you again!

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Eric on 8 Jan 2024
Hi Annie,Thank you for taking the time to fill out the survey on your most recent stay with us. We just finished a multimillion dollar renovation, and I'm thrilled to see that it contributed to an enjoyable stay – we hope to see you again!

10/10 Excellent

Phyllis

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Eric on 2 Jan 2024
Hi Phyllis,Thank you for taking the time to fill out the survey on your most recent stay with us. We just finished a multimillion dollar renovation, and I'm thrilled to see that it contributed to an enjoyable stay – we hope to see you again!

6/10 Okay

Jia

Stayed 1 night in Dec 2023
Response from Eric on 2 Jan 2024
Thank you for taking the time to fill out the survey on your most recent stay with us. We just finished a multimillion dollar renovation, and I'm thrilled to see that it contributed to an enjoyable stay – we hope to see you again!

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip
Two night family trip. Nice place but could have used daily housekeeping. For the price I shouldn’t need to call for a towel to shower
Stayed 2 nights in Dec 2023
Response from Eric on 2 Jan 2024
Hi Mark, Thank you for taking the time to fill out the survey on your most recent stay with us. I'm sorry to hear you were upset about the housekeeping schedule - in the future, you can always let the desk know at check-in that you'd like daily service, and we'll be happy to come by each morning! We hope to see you again!

10/10 Excellent

Steven

Business traveller
Liked: Property conditions & facilities
Great accommodations and great staff
Stayed 1 night in Dec 2023
Response from Eric on 2 Jan 2024
Hi Steven,Thank you for taking the time to fill out the survey on your most recent stay with us. We just finished a multimillion dollar renovation, and I'm thrilled to see that it contributed to an enjoyable stay – we hope to see you again!

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Eric on 21 Dec 2023
Thank you for taking the time to fill out the survey on your most recent stay with us. We always appreciate hearing from our guests! I’m thrilled to see that you had an enjoyable stay – we hope to see you again!

10/10 Excellent

Ajit

Liked: Amenities
Great staff. Clean rooms.
Stayed 7 nights in Nov 2023
Response from Eric on 11 Dec 2023
Hi Ajit, Thank you for taking the time to fill out the survey on your most recent stay with us. We just finished a multimillion dollar renovation, and I'm thrilled to see that it contributed to an enjoyable stay – we hope to see you again!

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk
Stayed 3 nights in Dec 2023
Response from Eric on 11 Dec 2023
Hi Ken,Thank you for taking the time to fill out a review for us! I'm thrilled to see that you had a good experience with our staff! I'll be sure to pass along your comments to our front desk staff. We hope to see you again!

10/10 Excellent

Rajendra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Nov 2023
Response from Rajendra on 11 Dec 2023
Hi Rajendra, thank you for taking the time to fill out a survey on your most recent stay with us. We just finished a multimillion dollar renovation, and I'm thrilled to see that it contributed to an enjoyable stay – we hope to see you again!

10/10 Excellent

Donovan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and convenient for the area
Stayed 1 night in Dec 2023
Response from Eric on 11 Dec 2023
Hi Donovan, thank you for taking the time to fill out a reiew about your recent stay with us. I'm happy to hear that your stay was enjoyable – we hope to see you again!

10/10 Excellent

Craig

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was extremely welcoming and made me feel part of the Hampton Inn Family. The gym is outstanding for a hotel and my breakfast was delicious. Waffles as big as a Brevard County pothole!! And the sugar cane grows real tall I wanna go back where the land is black And the pretty gals say y'all ~Mel Tillis Thank you for a wonderful stay.
Stayed 1 night in Nov 2023
Response from Eric on 11 Dec 2023
Hi Craig, thank you for such a thorough review!! We hope to see you again soon!

10/10 Excellent

Rajakumar

Liked: Cleanliness, property conditions & facilities
Great and friendly staff
Stayed 2 nights in Nov 2023
Response from Eric on 11 Dec 2023
Hi Rajakumar, thank you for submitting a review about your recent stay. I'm happy to hear that you had such a positive experience. We hope to see you again!

2/10 Terrible

Bruce

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I previously stayed at your location and had no problems this time it was a disaster for the following reasons. 1. Difficulty checking in. 2. Toilet overflow & Slow Clean Up time 3. Flies at breakfast table 4. Lack of cookies dispensed
Stayed 2 nights in Nov 2023
Response from Eric on 11 Dec 2023
Hi Bruce, thank you for taking the time to fill out the survey on your recent stay with us. We always appreciate hearing from our guests. I’m so sorry to hear about the issues you had with your stay – I am passing along your comments to our front desk and maintenance staff to ensure a better experience in the future. We hope to see you again soon.

8/10 Good

Ewan

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Eric on 11 Dec 2023
Hi Ewan, thank you for taking the time to fill out the survey on your most recent stay with us. We always appreciate hearing from our guests!

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Eric on 21 Dec 2023
Thank you for taking the time to fill out the survey on your most recent stay with us. We always appreciate hearing from our guests! I’m thrilled to see that you had an enjoyable stay – we hope to see you again!

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and quiet… staff was nice.
Stayed 1 night in Nov 2023
Response from Eric on 11 Dec 2023
Thank you for taking the time to fill out the survey on your most recent stay with us. We always appreciate hearing from our guests! I’m thrilled to see that you had an enjoyable stay – we hope to see you again!

10/10 Excellent

Timo

Stayed 1 night in Nov 2023
Response from Eric on 11 Dec 2023
Thank you for taking the time to fill out the survey on your most recent stay with us. We always appreciate hearing from our guests! I’m thrilled to see that you had an enjoyable stay – we hope to see you again!

10/10 Excellent

Monica

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was overall great. The breakfasts go from really good to somewhat meh. The staff at this hotel are all kind and helpful. It’s definitely worth the money.
Stayed 3 nights in Nov 2023
Response from Eric on 11 Dec 2023
Hi Monica, thank you for taking the time to fill out the survey on your most recent stay with us. We always appreciate hearing from our guests! We change up our breakfast options regularly, to try to provide something new each stay. I'm sorry to hear some of them missed the mark, but otherwise I’m thrilled to see that you had an enjoyable stay! We hope to see you again soon!

2/10 Terrible

RICHARD

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Had no TV and we woke up to a water leak.
Stayed 1 night in Nov 2023
Response from Eric on 11 Dec 2023
Hi Richard, thank you for taking the time to fill out the survey on your most recent stay with us. We always appreciate hearing from our guests! I’m so sorry to hear about the issues you had with your stay – I am passing along your comments to our maintenance staff to ensure a better experience in the future

8/10 Good

Heidi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our newly renovated room was perfect. Quiet, spacious and clean. There was construction in the lobby area as the hotel is under renovation but it did not take away from our stay. Staff friendly and accommodating. Convenient location. I’d stay here again.
Stayed 2 nights in Oct 2023
Response from Eric on 11 Dec 2023
Hi Heidi, thank you for taking the time to fill out the survey on your stay with us. We just finished our multimillion dollar renovations, but I'm glad you weren't too disrupted by the construction while it was ongoing. We hope to see you again now that we're all done!

10/10 Excellent

ALEX

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a quiet area
Nice hotel in a quiet area. Everything you are looking for in a Hamptons Inn hotel is there.
Stayed 2 nights in Nov 2023
Response from Eric on 11 Dec 2023
Thank you for taking the time to fill out the survey on your most recent stay with us. We always appreciate hearing from our guests!

6/10 Okay

Carey

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Did not realize the hotel was under renovation. It was loud and quite messy.
Stayed 3 nights in Nov 2023
Response from Eric on 11 Dec 2023
Hi Carey, thank you for taking the time to fill out this review. I'm sorry to hear you were not aware of the renovations prior to your stay. The renovations are newly completed and we are very excited to be back to our normal tidy selves. We hope to see you again soon!

10/10 Excellent

Ashley, GREENACRES

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2023
Response from Eric on 2 Nov 2023
Hi Ashley,Thank you so much for leaving a review! Hope to see you here again soon!