Lunch, dinner served; Italian cuisine, al fresco dining
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Reviews of Ambasciatori Hotel

4 out of 5
Ambasciatori Hotel
Via Roma 111, Palermo, PA

Reviews

8.6

Excellent

Rating 10 - Excellent. 446 out of 1002 reviews" "
Rating 8 - Good. 400 out of 1002 reviews" "
Rating 6 - Okay. 112 out of 1002 reviews" "
Rating 4 - Poor. 31 out of 1002 reviews" "
Rating 2 - Terrible. 13 out of 1002 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Rosalie

Travelled with family
Liked: Cleanliness
spacious, comfortable and clean room and secure internet was appreciated. Location to Centrale Railway was excellent for tourists. A lack of understanding in what is termed 'full breakfast' was evident as choice was limited and poorly presented.
Stayed 4 nights in Apr 2024
Response from Valentina on 17 Apr 2024
Dear Rosalie , Thank you for sharing your experience with us. Ours is an american breakfast; in addition we do serve some local treats such us fried panelle and crocchè (tipical palermitan street food) together with fresh and homemade cakes. We are sorry to hear it wasn't that pleasent for you.

8/10 Good

Peggy

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Perfect location for sightseeing. Walkable to historic sites and food markets. Rooms were spacious and bathroom too. Pillows were a little hard. Breakfast was ok.
Stayed 2 nights in Apr 2024
Response from Valentina on 17 Apr 2024
Dear Peggy, Thank you for sharing your experience with us. We hope to see you again for a future stay in Palermo.

8/10 Good

David B

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern electronic features. Best rooftop dining and breakfast spot in the city. The best! Wonderful staff. Some of the plumbing was a bit funny.
Stayed 3 nights in Apr 2024
Response from Valentina on 17 Apr 2024
Dear David, We are pleased to know you had such a great experience with us!

10/10 Excellent

Eduardo

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Valentina on 29 Mar 2024
Grazie Eduardo!

8/10 Good

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities
The breakfast was excellent. The elevator was broken during our stay, repair people were there both days. I would check with the hotel before booking to see if the elevator is working before booking if you have mobility issues. The block that the hotel is located on had a power outage the morning of checkout due to a protest in the square. Therefore we had to shower in the dark and cold water. There was no ability to get a late. check out. The housekeeping staff entered our room without knocking the morning we were leaving. When she seen us she spoke and left but she spoke in her language and we didn’t understand what she said. She could have been advising about the power outage unsure. The staff was friendly and helpful. They allowed us to leave our luggage while we explored the area until our ferry in the evening.
Stayed 1 night in Mar 2024
Response from Valentina on 29 Mar 2024
Dear Denise, Thank you for sharing your experience with us. The elevator is now working. I am sorry regarding the power for the morning of 22nd of march but it was not a problem concerning the hotel, but the entire area of the historical center of the city. Finally regarding the accident with our housekeeper I will make sure to remind all of them to knock the door before entering in the rooms, even though this is what they are supposed to do all the times. We hope to see you again for a future stay in Palermo.

6/10 Okay

Susan

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There was major refurbishment taking place, facilities were not available such as no elevator. This should have been indicated prior to booking. The restaurant was closed in the evening so after a long day we were obliged to go outside. Again what was advertised vs. what was available was inappropriate. Pay for an expectation get something much less
Stayed 1 night in Mar 2024
Response from Valentina on 12 Mar 2024
Dear Sue, I am sorry to hear about this... Each customer is well in advance informed regarding our elevator situation in order to avoid any "surprices". Even the fact our rooftop is closed is something we mentioned in the email we sent you. We hope to see you in the future again if you'll come to Palermo.

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice older hotel. Great views from the roof top dining room. Fantastic customer service from everyone at the front desk. Wonderful dining room, and great breakfast. Had rental car issues while there, and they went above and beyond to make sure we got mechanic assistance (even when the car company did not). Very convenient location to most of what you would like to see in Palermo as well as dining options too numerous to count within walking distance as well. Highly recommended hotel. FYI Elevator was being replaced in late February 2024 making it difficult for older people/physically challenged. OTherwise perfect stay!
Stayed 2 nights in Feb 2024
Response from Valentina on 8 Mar 2024
Dear Peter, It has been a pleasure having you as customers. We are happy to hear you had a pleasent stay with us. We hope to see you again in Palermo with the new beautiful elevatior on spot!

10/10 Excellent

Cris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great stay walking distance to shopping and restaurants. Hotel staff was very helpful and friendly.
Stayed 2 nights in Jan 2024
Response from Valentina on 22 Jan 2024
Thank you so much Cris for your reviw. We're glad to hear you had a good stay with us.

10/10 Excellent

Gabriela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and comfortable, the hotel building has character, the restaurant is excellent with a beautiful view of the city. The staff was very kind. We loved this place.
Stayed 4 nights in Jan 2024
Response from Valentina on 22 Jan 2024
Grazie mille Gabriela for sharing your experience with us.We hope to see you again for a future stay in Palermo.

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room , comfortable bed and the best dinner at the rooftop restaurant
Stayed 1 night in Dec 2023
Response from Valentina on 4 Jan 2024
Dear Casey, We are glad to hear you had a great stay with us!

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and yummy breakfast at “ Stagnitta”.
Stayed 1 night in Dec 2023
Response from Valentina on 3 Jan 2024
Thank you Jenny, we're so glad you had a great experience with us!

10/10 Excellent

Kineret

Liked: Cleanliness, staff & service
Good Hotel
Good location. Clean hotel. Scary elevator. Very busy street.
Stayed 1 night in Dec 2023
Response from Nino on 8 Dec 2023
Dear Kineret, thank you so much for the great score.I do appreciate that the lift which we currently have is quite old but as of the next year, a brand new lift will be installed which will defintely improve your experience here at the Ambasciatori hotel.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great brekfast! The rooms are very small but very clean and in good shape. Nice bathroom. Extremely friendly and helpful staff. Just one criticism: The mattress was unfortunately very saggy.
Stayed 1 night in Nov 2023
Response from Valentina on 1 Dec 2023
Dear Mrs Patricia, We are so happy to hear you had a good journey with us overall. Regarding the mattres we're sorry, if we knew in advance we could have change you the room. Hoping to see you again next time,

10/10 Excellent

Eduardo A

Stayed 3 nights in Nov 2023
Response from Valentina on 1 Dec 2023
Gentile Sig. Eduardo, Siamo molto felici che il suo soggiorno sia stato di gradimento e speriamo di poterla rivedere in futuro.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Well locate, staff efficient and friendl, great breakfast. Great terrace view. Don’t be discouraged by Roma street (noisy, smell, heavy traffic ), the sights are walking distance and away Roma
Stayed 2 nights in Nov 2023
Response from Nino on 20 Nov 2023
Dear Daniel, thank you so much for these lovely comment, your feedback is pivotal here at the Ambasciatori Hotel.I am glad you enjoyed your stay and I am looking forward to welcoming you back any time soon!

10/10 Excellent

Michael, Wichita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent 2-nights Palermo at the Ambasciatori Hotel, great location, everything you want to see is walkable, and fantastic views from the rooftop terrace! Would definitely stay here again the next time we are in Palermo!
Response from Valentina on 17 Nov 2023
Dear Michael, Thank you for your time sharing your great experience with us! Look forward to see you again in you come to Palermo

10/10 Excellent

Susan

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely hotel in heart of city
Amazing hotel with incredible views of the city. Good European breakfast. Staff were incredibly helpful, polite and pleasant
Stayed 1 night in Nov 2023
Response from Noemi on 6 Nov 2023
Dear Susan, thank you so much for your review. We are really happy to know you enjoyed your stay at the Ambasciatori Hotel. We hope to see you soon again!

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Valentina on 17 Nov 2023
Dear Joanne, thank you for sharing your experience with us. We look forward to see you again.

10/10 Excellent

James P.

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Clean nice rooms, surprisingly large. Easy walking distance to several sites and dining options.
Stayed 1 night in Oct 2023
Response from Valentina on 17 Nov 2023
Dear James, We're so glad to hear you had a great journey with us!

8/10 Good

John

Liked: Cleanliness, staff & service
Traditional hotel with excellent breakfast views
We chose this hotel as it's near the station. It's well located for the centre of Palermo. Our room was a reasonable size with high ceilings. Bed was comfortable and TV was a smart TV with streaming (although quite small). Downside being an old building was that the noise from the main road and inside the hotel carried. Our room was on to the main road. Breakfast was average, continental fare but it's served outside on the seventh floor terrace. Really lovely spot with great views.
Stayed 1 night in Oct 2023
Response from Noemi on 6 Nov 2023
Dear John, thank you for sharing your opinion! We are happy you enjoyed your stay at the Ambasciatori Hotel. Regarding the noise, all rooms are equipped with double windows to isolate as much as possible from the street noise. In fact, when you close all the windows, you can barely hear anything. We hope to see you soon again!

10/10 Excellent

Sam

Stayed 1 night in Oct 2023
Response from Valentina on 17 Nov 2023
Thanks Sam for your great score! Look forward to see you again.

10/10 Excellent

Teresa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charm charm charm
Location is fantastic. Front desk staff are very helpful and friendly. The room was charming. We were blown away by the view of the city and the sea from the rooftop bar/restaurant. Breakfast was memorable as there was singing through the streets. If arriving with a car plan to drop off bags at front reception and then park a few blocks away. Not hard, just good to know because the hotel is on a busy street.
Stayed 1 night in Oct 2023
Response from Nina on 29 Oct 2023
Dear Teresa,Thank you for your review , our mission is to Satisfy every need of our guests once you walk in to our Hotel.Hope to see you in the future again .

6/10 Okay

Martin

Stayed 2 nights in Oct 2023
Response from Valentina on 26 Oct 2023
Dear Martin, We're sorry for this score, could you please be more specific about your journey with us?

10/10 Excellent

Ana Belen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast at the rooftop was amazing with staff catering to our requests for hot chocolate every morning of our stay.
Stayed 3 nights in Oct 2023
Response from Valentina on 26 Oct 2023
Dear Ana, We're so glad to hear such a great eperience! Our staff is so passionate and open to customer's need according to our possibility!

10/10 Excellent

Luciana, Miami

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Valentina on 17 Nov 2023
Dear Luciana, We're glad you enjoyed your experience with us.

10/10 Excellent

Warren

Stayed 2 nights in Sep 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Clara

Stayed 2 nights in Sep 2023

10/10 Excellent

Jenni

Stayed 2 nights in Sep 2023
Response from Valentina on 17 Nov 2023
Dear Jenni, Thank you for your scoreHope to see you in the future

8/10 Good

Philip John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Greta on 2 Sept 2023
Dear Philip, we are happy that you enjoyed your stay. Thank you for choosing us and for sharing your experience. We hope to see you again.

2/10 Terrible

Ignacio

Disliked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Aug 2023
Response from Greta on 2 Sept 2023
Estimado Ignacio, Lamentamos que no haya disfrutado de su estancia. Seguramente una puntuación tan baja, dada sin explicación alguna, no nos ayuda a mejorar. Nos parece una oportunidad perdida. Todavía esperamos que la próxima vez pueda cambiar de opinión.

10/10 Excellent

Guy

Liked: Staff & service, property conditions & facilities
A great hotel in the old part of Palermo. The rooftop bar has an amazing view of the city toward the mountains and the breakfast was good. One little elevator but clean room and bathroom, aircon was pretty good, the staff are helpful and we had a great time and loved the proximity to the old city
Stayed 2 nights in Aug 2023
Response from Greta on 24 Aug 2023
Dear Guy, we are happy that you enjoyed your stay. Thank you for choosing us and for sharing your experience. We hope to see you again.

6/10 Okay

Tamara H

Liked: Cleanliness, staff & service
Ideal Location but Small room and shower
Great location and easy to walk to all the sites. It has a small very old elevator which was necessary to haul our luggage to 5th floor. Enjoyed the rooftop restaurant one night of our stay. Breakfast was disappointing and limited. There was lots of cakes and pastries (Typical Italian) but lacking in fruit, granola, yoghurt etc. The biggest downside of this is hotel is that rooms are tiny with very very tiny shower. I could barely lift my arms up to wash my hair. Smallest shower ever in all my travels.
Stayed 2 nights in Aug 2023
Response from Greta on 20 Aug 2023
Dear Tamara, we are happy that you appreciate the position of our hotel and our restaurant on the rooftop. However, we are sorry to read your words about breakfast, as we offer yoghurt, cereals and fresh fruit every day and our guests adore typical Sicilian pastries. The lift is located inside a historic building, so it is an old model, but it is characteristic precisely because of its particularity. As for the room, next time we advise you to choose one of our deluxe rooms which have a maxi shower.Thank you for choosing us and for sharing your experience. We hope to see you again.

6/10 Okay

Lilybeth

Liked: Cleanliness
Beautiful rooftop that has nothing to do with the rooms. They need to updated.
Stayed 1 night in Aug 2023
Response from Greta on 20 Aug 2023
Dear Lilybeth, we are happy that you enjoyed our rooftop, but we do not think that ours are any less. By the way, we need criticism to improve. Thanks for leaving us your opinion. We hope to see you again.

4/10 Poor

Samira

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
So disappointed in Expedia for having this hotel as a 4 stars when it does not even deserve to be a 2 stars
Stayed 9 nights in Jul 2023
Response from Greta on 20 Aug 2023
Dear Samira, thank you for leaving us your opinion. We are sorry that you did not appreciate our services, but your review seems really unfair to us and is really useless as it lacks details that help us understand what we can improve.

8/10 Good

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is clean and convenitnely located in Palermo. There are not too many shops or places to eat directly outside of the hotel, but the main roads are just a short walk away. I would recommend this hotel to anyone passing through Palermo looking for a quiet and convenitnely located place. The rooftop and breakfast were a plus!
Stayed 3 nights in Jul 2023
Response from Greta on 20 Aug 2023
Dear Victoria, we are happy that you enjoyed your stay. Thank you for choosing us and for sharing your experience. We hope to see you again.

10/10 Excellent

Silvana

Stayed 2 nights in Jul 2023
Response from Greta on 28 Jul 2023
Gentile Silvana, siamo felici che il soggiorno sia stato di suo gradimento. Grazie per averci scelto e per averci lasciato il punteggio più alto, lo apprezziamo molto. Speriamo di rivederla presto.

10/10 Excellent

Martina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location & great service
The hotel is in the center of Palermo and a quick walk to the historical sites. There is a rooftop terrace with beautiful views.
Stayed 2 nights in Jul 2023
Response from Greta on 19 Jul 2023
Dear Martina, we are really happy that you enjoyed your stay and our beautiful rooftop. Thank you for choosing us and for thank you for leaving us the highest rating. We hope to see you again.

8/10 Good

Eduardo

Travelled with family
Liked: Cleanliness, property conditions & facilities
Location was good and room was large. Staff could be kinder.
Stayed 2 nights in Jul 2023
Response from Greta on 19 Jul 2023
Dear Eduardo, we're happy that you enjoy your stay. Thank you for choosing us and for sharing your experience, although it would be really useful for us to know if there was any particular episode that led you to write the comment about the staff. We hope to see you again.

8/10 Good

Pierre

Liked: Cleanliness, staff & service
Well located, nice big room for 3 people. Great front desk service.
Stayed 1 night in Jul 2023
Response from Greta on 19 Jul 2023
Dear Pierre,, we are happy that you enjoyed your stay. Thank you for choosing us and for sharing your experience. We hope to see you again.

8/10 Good

Steve

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Greta on 11 Jul 2023
Dear Steve, we are happy that you enjoyed your stay. Thank you for choosing us and for sharing your experience. We hope to see you again.

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities
Nice staff, property and location. The rooftop breakfast was amazing.
Stayed 1 night in Jul 2023
Response from Greta on 11 Jul 2023
Dear Robert, we are happy that you enjoyed your stay, staff and our beautiful rooftop. We really appreciate your review. Thank you for choosing us and for sharing your experience. We hope to see you again.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Palermo! Sensational!
Stayed 1 night in Jun 2023
Response from Greta on 11 Jul 2023
Dear John, we are happy that you enjoyed your stay. Thank you for choosing us and for sharing your experience. We hope to see you again.

6/10 Okay

Anne-Marie

Liked: Staff & service
Belle terrasse chambre bruyante
Bien situé, très belle terrasse pour le brunch le matin. Cependant, extrêmement bruyant la nuit, chambre désuète et lit inconfortable.
Stayed 2 nights in Jun 2023
Response from Greta on 2 Jul 2023
Chère anne-Marie, merci de nous avoir laissé un commentaire. Nous sommes ravis que vous ayez apprécié notre terrasse. Malheureusement, parfois le double vitrage dans la chambre n'est pas suffisant pour contenir le bruit du centre-ville. Nous essaierons de vous donner une chambre plus calme la prochaine fois. Nous espérons te revoir bientôt.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Greta on 2 Jul 2023
Dear Mary, we are happy that you enjoyed your stay. Thank you for the good score. We hope to see you again.

10/10 Excellent

Alexander

Stayed 2 nights in Jun 2023
Response from Greta on 2 Jul 2023
Dear Alexander, we are happy that you enjoyed your stay. Thank you for choosing us and for sharing your experience. We hope to see you again.

10/10 Excellent

Mimi

Stayed 1 night in May 2023
Response from Greta on 27 May 2023
Dear customer, we are happy that you enjoyed your stay. Thank you for choosing us and for sharing your experience. We hope to see you again.

10/10 Excellent

kevin, Salem

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good location , room had good view was ok but bathroom small with a useless bidet inches from your knee while on toilet , rooftop breakfast and restaurant was fantastic good hotel
Stayed 2 nights in May 2023
Response from Greta on 21 May 2023
Dear Kevin, we are happy that you enjoyed your stay. Thank you for choosing us and for sharing your experience. We hope to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Greta on 8 May 2023
Dear customer, we are happy that you enjoyed your stay. Thank you for choosing us and for sharing your experience. We hope to see you again soon.

10/10 Excellent

Gustave

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Greta on 27 May 2023
Cher client, nous sommes heureux que vous ayez apprécié votre séjour. Merci de nous avoir choisis et de partager votre expérience. Nous espérons vous revoir bientôt.