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Reviews of Hotel La Quinta Santa Elena

2 out of 5
Hotel La Quinta Santa Elena
Avenida Jorge de la Vega Dominguez, Palenque, CHIS

Reviews

5.2
Rating 10 - Excellent. 1 out of 17 reviews" "
Rating 8 - Good. 5 out of 17 reviews" "
Rating 6 - Okay. 4 out of 17 reviews" "
Rating 4 - Poor. 1 out of 17 reviews" "
Rating 2 - Terrible. 6 out of 17 reviews" "

6.6/10

Cleanliness

5.6/10

Staff & service

8.0/10

Amenities

5.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Heather

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty
Would NOT recommend at all. The room I was staying in had some kind of wasp infestation in the shower - when I told the front desk they did not seem surprised at all and just offered some bug spray, but then of course there were dead wasps throughout the entire bathroom... After I checked I noticed the floor was not very clean either, I saw the maid in the hallway and asked her to mop again, but even after she "mopped" again it was not any cleaner. There are surely much better places to stay in Palenque, if it were not the only hotel online with available rooms I would have left and found somewhere else to stay.
Stayed 1 night in Mar 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Quite a nice hotel. The main letdown was the wi fi internet access, very slow and often dropping out. This could be because my room was located at the back of the hotel complex. Nevertheless this was a dampener on my otherwise good experience at the hotel. The remote for the air conditioner unit was missing, could not switch it on any other way, however, the overhead fans above each bed did make up for the lack of cool air.
Stayed 5 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Funny little hotel at city center
The hotel is close to ADO bus terminal and lots of eating area around the corner. R1 bus to Cancun beach is 3 min walk away. We drove and arrived at 2 pm and the staff prompt open the gate and arranged quick check in. The lady at the reception is nice and helpful.
Stayed 1 night in Aug 2017

4/10 Poor

Elvia , Oregon

Disliked: Cleanliness, property conditions & facilities, room comfort
Great location, Less Than Desirable Facilities
Room was clean; however, it was extremely hot and stuffy since there was only a fan and no air conditioner. This is a great place in terms of location: about a 10 min. walk from the bus station and 10 mins. from town and restaurants in town.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Bueno el hotel muy fácil para llegar, la atención al llegar muy bien y la alberca adecuada para nadar los niños se divierten en ella en mi opinión si regresaría
Stayed 2 nights in Apr 2019

2/10 Terrible

dr banco, Chihuahua

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
mal servicio
mala
Stayed 1 night in Aug 2017

2/10 Terrible

Blanca, Estado de México

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pésimo hotel
Se ve deteriorado, da asco dormir ahí, es caro para lo que ofrecen, el aire acondicionado lo cobran aparte, pésimo servicio, mala atención

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
confortable qualité prix
personnel serviable chambre sommaire avec le nécessaire un lit confortable une salle de bain propre et la climatisation pour un prix minimum petit bémol peu de pression au niveau des arrivées d'eau un peu galère pour se rincer les cheveux petite astuce en utilisant un verre d'eau c'est mieux

6/10 Okay

Verified traveller

2/10 Terrible

VERONICA

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

8/10 Good

DARYA, ciudad de México

Liked: Cleanliness, staff & service, property conditions & facilities
EL $ NO INCLUYE A/ACONDICIONADO PERO SI TIENE
Nuestra estancia fue corta sólo para dormir, que bueno . Tengan alberca, el precio sólo incluía ventilador pero afortunadamente tenía la opción de aire acondicionado, con un costo adicional, nos tocó una habitación a un costado de la recepción y eso no nos permitió descansar al 100%, me gusto que tuvieran en la mesa opciones y mapas para andar por el pueblo y por el estado

2/10 Terrible

Diana C, Guadalajara Jal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No debería de existir
Pésimo, no volvería ni gratis, las recepcionistas con una actitud nefasta, una habitación muy pequeña, sin aire y abría la ventana para que entrara un poco de aire, y solo tenía unos autobuses prendidos todo el tiempo, y solo entraba ruido y diessel, lo más horroroso que he visto en mi vida

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
必要充分。お湯でます。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hôtel accueillant avec parking et piscine
personnel très sympa ayant accepté de modifier la réservation sans surcout. Hôtel facile d'acces et proche du zocalo

6/10 Okay

Beatriz, yucatan

Bien en general

2/10 Terrible

Edna Maria, Mexico DF

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No recomiendo el hotel
No recomiendo este hotel. Me informaron que la habitación solo tenia ventilador. En cuanto entramos vimos que si había, pero no se podía encender sin control.Hacia un calor insoportable y al volver a preguntar en recepción porque no podíamos encenderlo nos dijeron que todas las habitaciones contaban con a/c pero que había que pagar el doble de lo que habíamos pagado para que nos dieran el control.

6/10 Okay

はじ, 東京都渋谷区

Liked: Cleanliness, room comfort
Disliked: Staff & service
何をするにも便利なホテル
コストパフォーマンスはとても良かったです。しかしスタッフの対応に全く愛想がありませんでした。また既にエクスペディア経由で支払済みの宿泊代や差額のエアコン代の請求が頻繁にありました。支払う必要の無いお金でしたので、当然支払っていませんが、スペイン語がある程度堪能でないと相手の主張に負けてしまうと感じました。結局ホテル側のミスでしたが、最後まで何の謝罪も無く、とても後味が悪かったです。