Ratings based on 60 verified reviews

4.0 out of 5
70% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller from Toronto, Canada

Posted 17-Mar-2019
The resort is a little gem in Fuerteventura. Very nice property, very clean rooms, staff so kind and friendly. Staff go above and beyond to make your stay super special. Excellent variety of food at the restaurant. The atmosphere is magical and relaxing. I would definitely come back. Pools need some renovations. Water is too cold, should be heated. Snacks available after dinner would be a nice extra feature. Entertainment needs a little improvement, specially the shows at night time. During the day there is a great variety of entertainment and activities.
Comment from Hotel Management
22-Apr-2019 by Dirección general, Hotel Management
Dear guest, Thank you for posting your comments about your stay here at our SBH Club Paraiso Playa. It is always a pleasure to receive such positive comments. Your kind words will be shared with all our team and we are sure that will encourage them to keep on working in the right direction to fulfil the expectations of our guests. Regarding your comments and suggestions they will be shared as well with the team in order to improve our services. You have mentioned above that you were not satisfied with the temperature of the pools, however we can confirm that one of the adults pool and the kids pool are heated throughout the year (up to 24ºC/75,20ºF) depending on the outside temperature. We will check it again. Our snack bar is open from 10.30am to 6.00pm and there we also offer continental breakfast from 10.30am to 12.00, lunch from 12.30 to 02.30pm, snacks from 03.00pm to 04.00pm and cakes from 04.00pm to 06.00pm. So again we thank you for sharing this review with us and we hope to welcome you back again soon. Kind regards, The management
4 out of 5
by a verified traveller

Posted 21-Feb-2019
Liked the fact hotel was directly above the beach. Ideally (not a complaint) the breakfast balcony area was small, could have been larger
Comment from Hotel Management
05-Mar-2019 by Dirección general, Hotel Management
Dear guest, Thank you for posting a review here on Expedia referring your last stay. We are thrilled to read that you had enjoyed a wonderful stay here with us. All our staff at the SBH Club Paraiso Playa has thoroughly enjoyed having you as a guest and looking forward welcoming you again soon! Kind regards, The management
4 out of 5
by a verified traveller

Posted 16-Feb-2019
Friendly staff, good facilities, clean, near beach, easy to park, large room, large variety of food and drink. Needed to pay for wifi, main courses for lunch and dinner a bit boring, some 'hot' dishes were rather cold.
Comment from Hotel Management
05-Mar-2019 by Dirección general, Hotel Management
Dear guest, We appreciate that you have taken the time to write such a review of our SBH Club Paraiso Playa and that you enjoyed your holidays here with us. We appreciate your comments which allow us to revaluate the service offered and find ways to improve. We regret that you have found especially our main courses boring. Our kitchen team strives to ensure a wide variety of local and international delicacies for each guest to please all palates. We will comment that our food which is brought to the restaurant, we control the temperature before carried out. Of course we will inform our chef about it to verify this. To ensure good basic rate we charge extra like our wifi which is also published in all catalogues because we want that our guests receive this information prior to arrival to avoid misunderstandings. We hope that if you return to Fuerteventura, we will have the pleasure of hosting you again. Kind regards, The management
5 out of 5
by a verified traveller from Fareham

Posted 10-Feb-2019
The hotel is right next to the beach and it has its own private access to it. Lovely setting. It is in a very quiet location, perfect for me! The food was good and good variety, the bars are open almost all the time and there is a supermarket to buy water and some essentials. There is entertainment 6 days a week and all inclusive means that you forget you had a wallet! My room was clean, spacious and with a lovely balcony with the view of the ocean and the sun. Truly amazing! Two pools one colder than the other, so cold that the sea was warmer. Staff were very friendly and on hand. I would go back. Sea, sun and relaxation. Thank you.
Comment from Hotel Management
22-Feb-2019 by Dirección general, Hotel Management
Dear Martin, We are very grateful for the time and effort which you spent to share your experience at our SBH Club Paraiso Playa and we always find it nice to read that our guests went home with great holiday memories. We are glad to know that you enjoyed our culinary delights prepared daily by our professional Chef who always strive to offer a wide variety of typical and international delights in order to please all palates and we thank you for letting us know that we could conquer yours. The heavenly location of our hotel is one of the selling points. We offer he perfect mix between a relaxing holiday and an entertainment filled holiday. We look forward to welcoming you back again very soon. Kind regards, The management
3 out of 5
by a verified traveller

Posted 04-Feb-2019 on Orbitz
There was no free WiFi anywhere; no international converters
Comment from Hotel Management
18-Feb-2019 by Dirección general, Hotel Management
Dear Traveler, Thank you very much for your time and for sharing your experience with us and other travellers. We are sorry that we could not fulfilled all your expectations. We kindly inform you that the access of our Wifi is an extra service subject to a supplement. We are sorry for the inconvenience but nevertheless we invite you to visit our website where you can find which service is included. We really hope to welcome you back here in our SBH Club Paraiso Playa. Kind regards, The management
4 out of 5
by a verified traveller

Posted 30-Nov-2018
Great location if visiting the south half of the island. Very pleasant staff!
Comment from Hotel Management
24-Dec-2018 by Dirección general, Hotel Management
Dear Jon, Thank you so much for having reviewed your stay at our SBH Club Paraiso Playa. We are very glad to know that you have enjoyed your holidays here with us. Thank you also for your comment concerning our staff. It is a great motivation because the satisfaction of our guests is of utmost importance to us and it is a pleasure to learn that our personal could contribute to a successful holiday. We hope to have the opportunity to serve you again in the near future. Kind regards, The management
4 out of 5
by a verified traveller

Posted 08-Nov-2018
This is the second year holidaying there. We noticed a few changes that were not for the better. In particular the ‘entertainment team’ and the ensuing ‘loud music’ blasted out from the speakers became annoying... ‘come on don’t be lazy!!’ Grinds a little everyday when my wife and I were relaxing on the sunloungers.. trying to find peace in the hotel surroundings. The food was excellent although there was no jugs of fresh juice at the breakfast buffet, but cordial from the self serve machine. On the whole we had a good holiday.
Comment from Hotel Management
18-Nov-2018 by Dirección general, Hotel Management
Dear Mel, We appreciate the time which you spent to review your experience in our hotel. We always strive to exceed the expectations of all our guests and your comments will help our team reaching that goal. Our SBH Club Paraiso Playa is located right at one of the most beautiful beaches of Fuerteventura – practically paradise. One of the common reasons why guests book our hotel is the location, the peace and quiet and the beautiful beach. Our hotel is spacious and has enough retreat opportunities to spend also a quiet holiday. We are sorry to read your disappointment concerning our entertainment offer. We will continue doing our best to bring performances which are of good taste and variety so as to guarantee quality entertainment for all our guests in the future. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strives to ensure a wide variety of both local and international delicacies for each service to please all palates. Thank you for your loyalty and we look forward to hosting you again soon. Kind regards, The management
4 out of 5
Recommended
for Everyone
by a verified traveller from Southampton,uk

Nice hotel fantastic beach

Posted 27-Apr-2018
Staff were great, rooms need updating . Wish I had taken a kettle. All in all very good.
Comment from Hotel Management
09-May-2018 by Dirección general, Hotel Management
Dear Steve, Thank you very much for have written a review about our SBH Club Paraiso Playa. We are delighted to read that you enjoyed your holiday with us. Customer satisfaction is very important to us and our goal is to exceed the expectations of each guest. From this summer 2018 we offer a premium service which includes coffee and tea facilities in your room and also fruit basket and 1 bottle of water on arrival day, safe, wifi, bath rope, beach towels. We would love to host you again soon and hope you had a pleasant flight home. Kind regards, The management
4 out of 5
Recommended
for Everyone
by a verified traveller from London

Nice quiet and remote hotel

Posted 22-Apr-2018
Hi there, I generally don’t do this kind of review but this time I will make a exception So, the hotel is in a nice location in front of the beach ( naturist beach, but not so many naked people) , you can see the sunrise and the water is clear There is variety of food generally, but the breakfast is the same, so little bit boring ( but I don’t eat everything , so it may be ok for others) Except for the nice beach there is not too much to see, so a car is a must This island has many great places to visit. Cofete beach is one of these. The hotel generally needs some touch ups, but is clean and the employees are great all of them and really makes you feel good I only have one not good thing to say about the gym. Everything in the gym must be changed ( old and dangerous, you can’t have a proper training) but than not everyone is going to do exercises and there are no dumbbells So nothing more to say, just that you have 3 pools if you don’t like the beach and a bar by the pool So yeah, I had a good time
Comment from Hotel Management
02-May-2018 by Dirección general, Hotel Management
Dear Daniel, Thank you very much for have written a review about our SBH Club Paraiso Playa. We are delighted to read that you enjoyed a nice holiday with us. Guest satisfaction is very important to us and our goal is to exceed the expectations of each guest. Our hotel is located in a truly heavenly place on the wide, long Esquinzo Beach, it is the ideal hotel for combining relaxation and fun. . Directly in front of the hotel our guests can find a local bus connection to go to Jandia where you can find a large choice of bars, restaurants and shops. Our housekeeping and maintenance are making sure to keep our hotel to a 4* Standard. The rooms and entire complex are cleaned daily and little faults are mended immediately. Our kitchen staff and chef prepare a variety of good quality food on a daily basis. That way we can guarantee a big choice and freshness in our meals as customer satisfaction is very important to us and we aim to fulfil their expectations. Of course we will keep in mind all your comments and suggestions as we can continue to improve and try always to offer our best to our guests. Our guests’ feedbacks are always welcome. We thank you again for your time leaving us a comment and we hope to welcome you back here for further holidays. Kind regards, The management
5 out of 5
Recommended
for Everyone
by a verified traveller

Excellent hotel on the beach

Posted 18-Apr-2018
By far our best experience of any of our breaks in the Canaries. Staff are amazing. Hotel was very clean. We went all inclusive and the food was by far the best we’ve ever had. The resort seems more popular with German and French people than Brits but we really didn’t understand why, we loved it. Entertainment wasn’t our cup of tea but that’s just personal taste.
Comment from Hotel Management
02-May-2018 by Dirección general, Hotel Management
Dear guest, It has been great for us to read that you had such an amazing time in our SBH Club Paraiso Playa and we want to thank you for using Expedia to share your holiday experience with us and others travellers. All our staff is very professional and works to make the holiday of our guests a positive one, we always joke, try to make them laugh and make their stay a happy one. We cater for a lot of different nationalities among them English, German, French, Italians, Spanish, Polish, etc. hence we offer international food, our staff speak a variety of languages, multilingual entertainment. Every single guest is important for us. Our guest’s satisfaction is our biggest aim and it is a big proud for us receive review as yours! It is a pleasure to know that you had a great time with us and that we have been able to meet all your expectations. It would be a pleasure to welcome you back at our hotel. Kind regards, The management