Outdoor pool, pool umbrellas, pool loungers
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Reviews of Hotel Riu Palace Jandia

5 out of 5
Hotel Riu Palace Jandia
Avenida Jandía, Playa de Jandia, Pajara, Fuerteventura

Reviews

8.8

Excellent

Rating 10 - Excellent. 51 out of 100 reviews" "
Rating 8 - Good. 36 out of 100 reviews" "
Rating 6 - Okay. 9 out of 100 reviews" "
Rating 4 - Poor. 4 out of 100 reviews" "
Rating 2 - Terrible. 0 out of 100 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kieran

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. The beach is stunning. Great location
Stayed 7 nights in Jul 2023

10/10 Excellent

Mrs E M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Lovely hotel. Immaculately clean. Great location.
Stayed 2 nights in Mar 2023
Response from Online Reputation Manager on 15 Mar 2023
Dear Mrs E M,Thank you very much for taking the time to qualify, as it is very important for us to detect if everything goes well, thanks to our wonderful guests, and we see that in your case it was so and enjoyed a pleasant holiday in our company. We would love to see you again soon and be able to offer you a better experience.Yours faithfully,Hotel Riu Palace JandiaOnline Reputation Manager

10/10 Excellent

Bryan Robert, Aston Clinton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A truly exceptional hotel, with amazing staff and stunning rooms ..... just book it !
Stayed 10 nights in Feb 2023

4/10 Poor

Jaromir Aleksander

Stayed 6 nights in Jan 2023

10/10 Excellent

Roger

Stayed 3 nights in May 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best room but no facilities
Great room and balcony with sea view. Breakfast buffet is high quality, no fuss. Lack of sauna and pool.
Stayed 1 night in Nov 2021

10/10 Excellent

Giles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Fantastic hotel, great location. Excellent staff
Stayed 1 night in Oct 2021

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This is not a four much less a five star property. There is no visible sign that tells one that one has arrive. There's no valet parking, there's no bellhop service outside. The service is not available round the clock. The hotel doesn't provide feather or comfortable pillows nor bedding. No duvets. The hotel refuses to allow guests to decide for themselves what temperature to have on the hotel unless you threat bloody murder and raise hell, they don't provide à la carte dining, but a terrible buffet for 55€, the breakfast is available in the very small hours of the morning so I missed it every day and the money wasn't returned. This is a hotel by Germans for Germans who think this is the greatest place on earth. Getting to and from the beach is an ordeal and nothing an elderly person can easily cope with. I hated every day I stayed here. I'd be back to Fuerteventura, but I'll stay in the North, in Corralejo and at a proper 4-5 star Hotel or resort.
Stayed 4 nights in Jul 2021
Response from Online Reputation Manager on 3 Aug 2021
Dear Guest, Thank you for sharing your thoughts, We are sorry to learn that overall you did not enjoy your stay at our Hotel Riu Palace Jandia. We are surprised by your comment that our hotel is "by Germans for Germans" as it belongs to the Spanish Riu hotel chain, welcoming very diverse clientele. Kindly be advised that we offer detailed information about our facilities, location and services in our website as well as on all booking channels, so we are sorry that we have failed to provide the holiday you were looking for. We assure you that we will share your impressions with our Management team for further consideration. We hope that you change your mind and let us host you again in one of our hotels in the future! Best regards, Hotel Riu Palace Jandia Online Reputation Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent food and service
Fantastic food, excellent service and perfect position overlooking beach - lovely pool
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Great location with fabulous ocean 🌊 view! Fantastic customer service!😁 Food and desserts were excellent!!👍 We really enjoyed our staying at Riu Jandia!😎
Stayed 5 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 7 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
did not like the amount of step to get to the beach
Stayed 7 nights in May 2019

6/10 Okay

Verified traveller

Disliked: Staff & service
Overnight stay in Jandia
Having stayed at the Riu Palace Tres Islas numerous times,we thought we'd have a visit to Jandia for an overnight change. The hotel was clean,the outlook from the pool fantastic,room a bit tired,layout of the hotel initially somewhat confusing and definitely restricting to the elderly and children. Our experience at reception was less than encouraging,the gentleman was pleasant,but a few smiles might help from the other staff. Gorgeous promenade walk to charming Morro Jable front stopping for a glass to embrace a glorious sunset before a tasty fish meal at a long-standing small restaurant while watching the waves. We plan to return to Morro Jable,but not to the Riu Palace Hotel Jandia. Not a patch on the Tres Islas.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful setting on the beach but lots of steps up to the hotel, not suitable for those with mobility issues. The hotel staff were excellent with nothing too much trouble. Will definitely revisit
Stayed 2 nights in Jan 2019

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jandía palace
Staff very friendly hotel very clean we had lateral view not that good but really enjoyed our stay would go back again
Stayed 2 nights in Dec 2018

10/10 Excellent

M, N Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location on the beach, wonderful friendly staff happy at their job!
Stayed 7 nights in Nov 2018

6/10 Okay

Chris, Bristol

Liked: Staff & service
Disliked: Cleanliness, room comfort
17 nights at Everest base camp
Strange hotel with lots of stairs, if you enter from the lower beach entrance you have to walk up stairs only to have to walk down more stairs to get to some of the rooms, one of such rooms we were staying in. We then had to climb even more stairs before we could get to an elevator to take us up to the dining room level or even higher to the reception level where when exiting the elevator there were steps down to the actual reception. We only ate breakfast in the dining room where the food choices and staff were excellent. Although staying on an half board basis we didn’t eat an evening meal at the hotel as long trousers and a sleeved shirt were required and being the height of summer we didn’t have any such clothes so had the added expense of dining out in the evening. It really amazed us how after paying around £2500 for the hotel alone we weren’t being fed in the evenings yet the tens on manky flea ridden cats that were loitering around the lower part of the hotel were fed daily out of there very own bowls. Our room was very spacious and had a great view of the beach, however the curtains we’re dirty, torn and were hanging unhooked in places . The bed was extremely uncomfortable and I didn’t get much sleep for the duration of our stay. The dead fly which was on the bathroom floor for four day was eventually picked up by myself and flushed down the toilet. WONT BE STAYING AGAIN AND CERTAINLY WONT RECOMMEND IT. EXPECTED MORE FROM A RIU PALACE
Stayed 17 nights in Aug 2018

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You wont be disappointed.
I was surprised at how friendly and welcoming the staff all were and the availability of pool sun beds and space on the beach was excellent. The food (except the breakfast sausages) was excellent and i am a food snob. Weve done Majorca twice, france countless times and barca and lots more and we will be goong back.
Stayed 10 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Nice hotel , good staff , Yasmin in particular very helpful
Stayed 10 nights in Jun 2018

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short Enjoyable Break
We stayed at this hotel for a few days between Christmas and new year it was up to the normal Rui standard large clean room lovely buffet and friendly staff. The position of the hotel is good for both beach , local shops and bars. We enjoyed our stay very much

8/10 Good

Miguel, Spain

Liked: Cleanliness, staff & service, room comfort
Nice hotel on the beach
Hotel excelent located on the beach, you get to the beach by an elevator! Good food. Good hotel staff. A little old, need perhaps painting.

8/10 Good

Daniel, Southned on sea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxed lovely environment
Good Hotel in a great location.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel, staff very friendly and helpful.

10/10 Excellent

Norma, Leicester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel.
Last minute short break to this hotel December 2015. Staff are fabulous, nothing too much trouble. Food excellent. Beach is near, accessible by quite a few steps.

8/10 Good

becky , england iow

Liked: Cleanliness, staff & service, room comfort
Great place.
Had a lovely last minute holiday stay here. I was very concerned about what hotel I picked as I am 5 months pregnant and was worried about food extra. However the food was amazing you can't complain one bit so much to choose and they are so helpful with any issues you have. Room are Cofy sea views and a must I think. Then only thing I would say is if you going with little children there isn't a lot for them to do. Also not it being the hotels fault but the Beach the hotel lift goes onto (which is completely stunning) but you walk about 10mins along and you find a lot of nudests. Other then that such a lovely place. Hopefully returning.

8/10 Good

Bruce, Stafford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
This is a good hotel. It is a little tired but what it lacks in polish, is more than compensated by the determination of the staff to provide the most excellent service. Many people have written about the number of steps that are encountered. There really is now way round the issue and people with mobility issues should avoid the hotel.

10/10 Excellent

maria, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel right on the beach
This is our second time to this hotel and we can honestly say that we were not disappointed. Everything was just as amazing as it was last year. The food is to die for, so much to choose from and the quality was like nothing you can compare to. Most hotels don't offer good food and you can usually expect bland food but the riu just makes it top class. The staff are extremely helpful albeit some more than others but overall good. The rooms are spacious and cannot fault the hotel on anything. The only thing missing is some bars and restaurants near the hotel that you could go to if you wanted. It's not a lively place so you need somewhere nearby to go. Great holiday and would recommend to anyone but if you want to go out in evening, might want to look elsewhere. Finally the one thing to be aware of is the wifi is only available in the lobby but still wasn't great.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
A nice hotel very clean but rather dated.
We have enjoyed staying in the R I U Jandia. We did find the hotel rather boring it was 80% full of germans who were very loud at dinner and on the beach. The food was fine but always the same. The beach was perfect when you got to it down a lot of stairs. We did not like paying 20 euros for a safe which we have always found free in other hotels and water should be free but wasn't.

6/10 Okay

Megan, London

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nothing special
For this price you can find much better accommodation. And food is very poor like for 4* Hotel.

10/10 Excellent

Anna, Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb, comfortable hotel.
Lots of steps so not good for pushchairs/disabled access. Great hotel for families with older children and couples. Good location but expect to pay 100 euros for a taxi from the airport if you haven't got a transfer booked! One hour journey time, but worth it for the beautiful beach. Great food, caters for all tastes and vegetarian.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zimmer teilweise sehr laut - Aufpassen!
Insgesamt ein sehr schönes Hotel an einem tollen Strand in einer tollen Lage. Das Frühstück war auch sehr gut. Das Zimmer war groß und sehr schön. Der Balkon aber eher klein. Aber sehr wichtig: Wenn Sie Pech haben, bekommen Sie ein Zimmer in Richtung des daneben liegenden Clubs und zugleich der Straße. Beides, Straße und Club (Animation und Musik), sind teilweise sehr laut und der Club (die Musik) ist bis spät am Abend auch durch die geschlossenen Schiebetüren des Balkons zu hören. Wenn also möglich, bitten Sie unbedingt um ein Zimmer in eine andere Richtung! Weiterer nerviger und inzwischen sehr unüblicher Punkt: Für den Safe muss man extra zahlen, immerhin (ich meine) 7 Euro pro Tag, sowas muss bei dem Gesamtpreis des Hotels wirklich nicht sein!
Stayed 2 nights in Jan 2024

10/10 Excellent

Ignacio

Stayed 3 nights in Dec 2023

10/10 Excellent

Raphaël

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 10 nights in Aug 2023

10/10 Excellent

MARC

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superbe hôtel et belle vue
Très bel hôtel fort bien situé au bord de l océan avec une vue paradisiaque. Buffet très bon mais aurait pu être un peu plus varié au fil de la semaine. Insonorisation des chambres pas très bonne surtout côté circulation.
Stayed 7 nights in Feb 2023

4/10 Poor

Sandra

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Sehr enttäuschend -unfreundliches front desk
Die Location an dem großen Strand ist traumhaft und auch das Buffett fantastisch. Leider hat uns die tägliche Unfreundlichkeit und Unprofessionalität der front desk Mitarbeiter einen dunklen Schatten auf die Reise erbracht.Zusätzlich hatten wir durch schlechte Kommunikation der Mitarbeiter am Ende sehr hohe Zusatz Kosten mit denen wir nicht gerechnet haben. Für uns leider nicht weiterzuempfehlen.
Stayed 5 nights in Jan 2023
Response from Online Reputation Manager on 9 Feb 2023
Sehr geehrte Sandra,vielen Dank für Ihr konstruktives Feedback für das Hotel Riu Palace Jandia.Es freut es uns sehr, dass Ihnen unsere Lage am Strand zugesagt hat und wir mit unserem abwechslungsreichen Speisenangebot Ihren persönlichen Geschmack treffen konnten. Ihr Kommentar über unsere Mitarbeiter am Front Desk hat uns stutzig gemacht, denn unser Team ist für seinen überaus höflichen und herzlichen Service bekannt und geschätzt. Bitte entschuldigen Sie vielmals, wenn Sie den Eindruck gewonnen haben, nicht freundlich bedient worden zu sein. Es muss sich hier um ein Missverständnis handeln. Nichts liegt uns ferner als die beschriebene Situation! Es ist immer sehr wichtig für uns zu erfahren wie unsere Gäste über uns und unseren Service denken, denn nur so können wir täglich an uns arbeiten. Ihre Hinweise werden wir mit dem Leiter dieses Bereiches besprechen und möchten uns bei Ihnen für die dadurch entstandenen Unannehmlichkeiten entschuldigen.Wir möchten Sie als Gast gerne behalten und würden uns freuen, wenn Sie unser Haus bei einem zukünftigen Aufenthalt wieder berücksichtigen.Mit herzlichen GrüßenHotel Riu Palace JandiaOnline Reputation Manager

8/10 Good

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pas de parking !
PAS de PARKING !!!
Stayed 1 night in Dec 2022

10/10 Excellent

MIkael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dejligt og roligt hotel
7 dages ferie dejligt og roligt hotel. Fin beliggenhed, tæt på strand og by. Dejligt poolområde. Fin morgenmadsbuffet.
Stayed 7 nights in Nov 2022

10/10 Excellent

emmanuelle le, LA BAULE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Najmocniejsze strony: duży pokój z wygodnym łóżkiem i częścią dzienną z sofą, spory taras, piękny widok, położenie nad sama plażą i bliskość do miasta i knajpek, niezle śniadania. Słabe strony: czystość (pozornie czysto), brak ekspresu do kawy (dostępna tylko kawa instant uzupełniana o 3/4 saszetki co 2-3 dni, wiec zdecydowanie za rzadko, płatny sejf (22 euro / tydzień).
Stayed 8 nights in Jun 2022

10/10 Excellent

Julie

Stayed 1 night in Jun 2022

6/10 Okay

Santiagoo

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
"HOTEL PARA REFORMAR URGENTE"
La estancia fue bien relativamente, pero que duda cabe que el hotel esta viejo y necesita reformas.
Stayed 1 night in Jun 2022

8/10 Good

LAURENT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La plage devant l’hôtel est tout simplement magnifique, très bon hôtel, bon confort, très grande chambre avec terrasse, le restaurant très bon, je vous le recommande
L’hôtel vu de la plage
Stayed 7 nights in Apr 2022

10/10 Excellent

Francois

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2022

8/10 Good

Helena

Liked: Cleanliness, property conditions & facilities
Trappor, trappor och åter trappor.
Många trappor, svårt att förflytta sig många meter utan att möta en trappa. Besvärliga trånga spiraltrappor gör det svårt att hålla avstånd enligt nuvarande restriktioner rel.Covid. En av två huvudhissar under reparation 10 av 14 dgr. Kvarvarande huvudhiss nyttjades 60-70% av personal. Stort trevligt rum. Utmärkt städning, mat ua.
Stayed 14 nights in Dec 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolle Lage
Schönes grosses Zimmer, aber zu kalt und zu laute Musik am Abend. (Ohrenbetäubend)
Stayed 6 nights in Nov 2021

8/10 Good

Bernd

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Kein 5* Hotel - aber sehr schön renoviert!
Wir verbrachten 7 Nächte in diesem Hotel. Es ist wirklich sehr ansprechend renoviert. Abgesehen vom Rezeptionsstaff, welches nicht mal fragt, ob man Hilfe bei den Koffern nach dem Einchecken braucht oder auch einmal mit Fingerschnipsen im Vorbeilaufen zum „Vortreten“ an den Tresen „bittet“, wenn man ein Anliegen hat, war es ein schöner Aufenthalt. Das Zimmer 1308, welches wir erhielten, sollte man unbedingt vermeiden, da es direkt unterhalb einer Lüftungsanlage liegt. Diese läuft von morgens um 06:00 Uhr bis spät abends. Wenn man bei offenen Fenster schläft, hört man ganz sicher kein Meeresrauschen sondern recht deutlich die Lüftung - für den gleichen Preis wie die anderen Zimmer mit Ruhe (nach dem abendlichen Unterhaltungsprogramm) UND Meeresrauschen - klingt kitschig, aber die Lüftung raubt einem ab 06:00 Uhr definitiv den Nerv. Ein 5*- Hotel ist anders - aber für einen Urlaub in Morro Jable mit etwas Toleranz zu empfehlen.
Die Lüftungsanlage über Zimmer 1308 kann man nicht überhören
Ausblick bei Tag vom Zimmer
Und Ausblick bei Nacht mit Meeresrauschen 😊
Stayed 7 nights in Sep 2021

10/10 Excellent

Federico Guillermo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ha sido muy buena la estancia. La comida es excelente, por la noche la música es en vivo muy entretenida y da gusto tomarte unas cosillas. Lo que si me ha extrañado es la vestimenta para la cena, deberían ser cuidadosos no deberían entrar con pantalones cortos y cholas, en un hotel de cinco estrellas es para vigilar la entrada al comedor. Se lo deberían de mirar.
Stayed 5 nights in Aug 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Jest OK
Główne atuty tego hotelu to położenie oraz to, ze jest świeżo po remoncie. Junior suity przestronne i z ładnym widokiem bezpośrednio na plaże i morze. Śniadania przyzwoite.
Stayed 10 nights in Jun 2021

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2021